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TECHNOLOGY

Clients can book and pay online before their visit which frees up the front of house team to deal with other matters

Guests can book via any hotel department using Maestro’s integrated system

Providers can access their schedules on their personal mobile devices with real-time updates and acceptance of their appointments Audrey MacRae iSalon has prepared a document outlining how it can help manage bookings

Darren Pick ISALON SOFTWARE We have prepared a back to work document outlining the ways iSalon can help to manage booking, stock control and advance payments. With iBookings, for example, clients can book and pay online before their visit which frees up the front of house team to deal with other matters. Or our SMS Text Messaging service generates automated appointment reminders in advance which takes the workload

off owners in this very busy period and also reduces no-shows. Remotely, spa managers can manage their business through our Command Centre. Or, onsite, iSalon Software is designed to make the customer journey as simple as possible. Contactless payment is possible with PaymentSense, for instance, and clients can opt in to receive an email receipt to reduce the paper trail.

Theresa Hamberger SPRINGER-MILLER SYSTEMS SpaSoft offers online booking and contactless payment and the system can be used to encourage social distancing. Treatment rooms can be scheduled independently, for example, to stagger bookings and allow for extended sanitation, and the locker room management module 90 spabusiness.com issue 3 2020

The locker room management module can be used to ensure guests remain safely distanced

MAESTRO PMS Maestro’s PMS system with integrated Spa Module allows guests to make reservations for spa or other onsite activities via any department, be it front desk or central reservations, limiting their number of touchpoints. It can also integrate with payment processors to offer contactless payment and has the added ability of posting the charge to guestrooms, foregoing the need for any form of physical payment. Using our Spa Management Module, providers can access their schedules on their personal mobile devices with real-time updates and acceptance of their appointments Guest waiver and intake forms are also digitised to enable safer, paper-free environments.

can be used to ensure guests remain safely distanced. Spa occupancy can be tracked and class bookings limited at specific times if necessary. SpaSoft Wellness’ electronic intake forms allow for an efficient ‘no-touch’ check-in. These can be customised with questions like ‘do you have a fever or other symptoms’ and updated with liability verbiage, a spa’s commitment to health and safety and new sanitation

practices and policies. SpaSoft tracks the date forms were completed and sets an expiry date to ensure details are up-to-date. Forms will be stored on each guest profile for ease of reference by therapists. We have many other tools to help spas reopen, such as pop up notifications for staff, yield management and availability tools, physical inventory tracking and configurable guest facing collateral. ●

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Spa Business issue 3 2020  

Spa Business issue 3 2020