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TECHNOLOGY

The AI receptionist can even field frequently asked questions about new protocols over SMS, assuaging client worry

We’ve reduced time at the front-desk with contactless check-in and check-out which guests can perform on their phone

Michelle Neuringer MINDBODY With Booker software and Bowtie, Mindbody’s AI receptionist, spas can keep the personal ‘touch’ clients love – without contact. Booking: spas can schedule clients to arrive and depart at staggered times and ensure there’s ample time for cleaning. No matter how clients book online, their payment details and tip preference are stored, meaning no germ-y credit card exchange is needed later. Pre-visit: spas rely on forms to confirm clients are without symptoms and these can be sent prior to arrival. The AI receptionist can even field frequently asked questions about new protocols over SMS, assuaging client worry. Check-in: clients can check-in virtually and wait safely outside until

their service provider is ready, eliminating waiting rooms. Check-out: using the business app, service providers can check clients out so there’s no need for them to visit the front desk. Post visit: businesses can automate email marketing to boost retention. With the AI receptionist, spas can send a text 30 minutes after the service to prompt rebooking. Spas need to protect their teams, too. We’ve made it possible for staff members to clock in and check clients out using personal devices. We also created a waitlist, helping spas understand demand and ramp up quickly as they reopen. In addition, we have an entire team dedicated to creating free educational resources for spas to leverage as they navigate this new normal.

Nima Chadha BOOK4TIME We’re helping spas navigate the contactless experience even before guests check-in. Guests can book their appointment online and instantly and securely receive any waiver or compliant forms. We’ve reduced time at the front-desk with contactless check-in and check-out which guests can perform on their phone. Lastly, when it’s time to accept payments, guests can process transactions from their phones without staff handling any cash or cards. Another way our cloud-based software is supporting spas is granting decision makers access to over 200 reports and comprehensive dashboards – from end of day sales to revenue forecasting – no matter where they are or how many spas they have.

Jeff Dickerson DAYSMART SOFTWARE In April, we announced a free tele-consultation service for our Orchid Spa Software customers so they can engage with clients virtually and remotely. This enables them to maintain client relationships, continue selling products and services and develop new revenues if they charge for appointments. This service is also supporting spas as they reopen. Rather than having to book in-spa appointments, employees can conduct consultations remotely. For in-store customers, Orchid cloud users can add visitors to our new waitlist feature 88 spabusiness.com issue 3 2020

Our software has a teleconsultation feature so spas can engage with clients virtually so they can pick their preferred time and services. Another way Orchid can alleviate stress is through its booking and scheduling capability. Spa owners don’t need to worry about overbooking/social distancing,

The system allows spas to sell memberships

mapping out employee schedules or extending appointment times to accommodate extra cleaning as this process is automated. Finally, with local customers becoming increasingly important, Orchid allows spas

to sell memberships, which is a great way to recognise customer loyalty with a small discount. Members can purchase products and services (in a touchless transaction) and be billed at the end of the month rather than paying up-front.

Profile for Leisure Media

Spa Business issue 3 2020  

Spa Business issue 3 2020