Page 87

RFID wristbands can be used for cashless payment throughout the property

Damien Tamisier XPLAN

xPlan has self-service Check-In Terminals and booking kiosks as well

We’ve developed several aspects to help create a new, safe customer flow around the spa. We regulate check-in, for instance, by allowing a maximum number of arrivals which is important as many of our customers are destination spas with large visitor numbers. These people can check in at one of our Check-In Terminals, where they get an RFID wristband which can be used for cashless payment

throughout the property – to activate a massage chair for example or pay for food. If a treatment is desired, guests can check real-time availability via Digital Signage and book themselves in using Touchscreen Self Service Book. The treatment is directly scheduled and billed. At the end of their visit, guests can then pay for services at a

The app alerts the service providers of the arrival and two-way texting lets the guest know when the treatment room is ready Sudheer Koneru ZENOTI Reopening in an era of uncertainty requires a strategy that combines data-driven decision-making, creative marketing, and automation. Zenoti’s COVID-19 Recovery Dashboards provide businesses with insights into week-over-week trends, giving them ways to target the best customers and leverage the strongest staff to create a strategic reopening. An elegant, automated online booking system fills appointment books, optimising provider time and rooms better than the most experienced receptionist. Zenoti’s powerful technology, enables spas to

provide seamless, contactless journeys that empower social distancing. There’s the ability to deliver virtual consultations or fitness sessions. Onsite, Zenoti enables contactless check-in using branded mobile apps with geofencing technology – guests check-in just by walking through the door. The app alerts the service providers of the arrival and two-way texting lets the guest know when the treatment room is ready. They can breeze through check-out, using the app to pay, tip, rate, and rebook through their mobile phones. Importantly, spas can use smart marketing technology, and incentives to download the app, to raise awareness of their contactless journey and encourage clients to adopt the touchless experience to create further loyalty and drive revenue.

contactless terminal and check themselves out. Naturally, our staff has helped create specific reopening manuals and tutorials for spas with useful information about booking and time slots, or how to adjust contracts, memberships and gift cards etc. The wealth of data within the solution helps to create the best possible marketing campaigns as well.

Brett Smith CONCEPT SPA & GOLF Proper scheduling is key as spas reopen and Concept’s priority to build software that facilitates optimised scheduling. It can manage the scheduling for therapists – and show daily therapist utilisation percentages – rooms and equipment, ensuring proper times for therapist breaks, and now, the extra time that it will take to deep clean rooms. Concept Spa’s iPad app is a great tool to minimise contact – spas can check guests in or out quickly ensuring a continuous flow through the facility and reducing the need to congregate. It can also be used to fill out forms, removing the need for commonly touched items like pens and clipboards, for contactless payment or even facilitate prepayments (including tip). In addition, therapists can use the app in the treatment room to upsell treatment enhancements or schedule future appointments which, again, keeps customers out of communal areas.

spabusiness.com issue 3 2020 87

Profile for Leisure Media

Spa Business issue 3 2020  

Spa Business issue 3 2020