CONTENTS

spa business ISSUE 3 2020

spa business global spa and wellness

Lee Woon Hoe, Banyan Tree p28

spabusiness.com

Spa design 2030 p34

Innovative spa programmes and services p24

UK spa focus p50

5|Editor’s letter

24|On the menu

40|Research: Manner of speaking

Katie Barnes shares her thoughts

How are spas changing their treatments and services now they’re staring to reopen again?

ISPA’s latest study reveals consumer attitudes in the aftermath of COVID-19. Josh Corman picks out the key details

28|Interview: Lee Woon Hoe

44|Research: New perspectives

Banyan Tree’s executive director of wellbeing tells Katie Barnes why now is the right time for the group to launch a new wellness concept

Two surveys in the UK highlight both spa operator and spa-goer insights as facilities across the country begin to welcome guests back

34|Ask an expert: Spa design 2030

50|Best of British

Jane Kitchen asks leading architects, designers and consultants to give their predictions about pandemic-proof spa models

We take a look at the standout concepts offered in the worldclass spas that have opened in the UK over the last three years

10|Spa people Patrick Huey elected new ISPA chair; Rianna Riego speaks out about racial discrimination in the spa sector

18|News Headlines from the global spa industry

22|News report: Spas collaborate with medical institutions Operators strike up allegiances with medical bodies to affirm their position as providers of ‘safe touch’ 6 spabusiness.com issue 3 2020