Spa_Business_Handbook_2021-2022

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Industry insightS

LEAD ON According to Jeremy McCarthy, group director of spa at Mandarin Oriental, compassionate leadership will be the way to retain talent in the industry…

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spa business HANDBOOK 2021 – 2022

Employers should care about staff wellbeing

During the last two years, careers have been jeopardised, earnings slashed and working hours drastically reduced. Employees have had no choice but to consider other alternatives Show compassion The worker of today has a new expectation for what they demand from an employer. People want to work for companies which empower and enable them to also live their best lives. They

expect an employer to authentically care for their wellbeing, respect their time off, their needs to support their family, and their personal ambitions. What the industry needs now are compassionate leaders. Those who not www.spahandbook.com

photo: Mandarin oriental

he spa and wellness industry will be forever changed by Covid, but not necessarily in the way that any of us predicted. Little did we know that the biggest challenge to our industry would be in convincing our employees to return, rather than our customers. Some of the industry change is to be expected. We have had to elevate our health and hygiene systems and procedures to new levels, while striving to instill trust in our clients to entice them to return to our businesses. We have had to adopt new technologies to streamline interactions and reduce unnecessary contact. But surprisingly, the most important skill for businesses in the new era is compassionate leadership. During the last two years, careers have been jeopardised, earnings slashed and working hours drastically reduced. Employees have had no choice but to consider other alternatives. Many found new ways of making a living. They’ve explored longrepressed entrepreneurial ambitions and they have reprioritised and reconsidered the kind of lifestyle they would like to have. For many, they are not willing to return to the worklife they had prior to the virus.