Spa_Business_Handbook_2021-2022

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COMPANY PROFILES

Universal Companies 18260 Oak Park Drive, Abingdon, VA 24210 USA

Tel: +1 (0)800 558 5571 Fax: +1 (0)800 237 7199 Email: info@universalcompanies.com Facebook: www.facebook.com/universalcompaniesinc LinkedIn: www.linkedin.com/company/universal-companies Instagram: www.instagram.com/universalcos www.universalcompanies.com

Background Founded in 1982 by Marti Morenings, Universal Companies entered the health and wellness industry as Universal Health Products. In 1999, the company grew, becoming Universal Companies, a single source for spas and destination properties. It acquired SpaEquip in 2015, expanding its spa development services.

Main products and services The ultimate spa and wellness resource, Universal Companies is an international distributor of products, supplies, and equipment. Customers include spas and salons, resort and destination properties, and independent wellness professionals. Continuously innovating, Universal Companies has developed exclusive product brand partnerships, revenue-sharing retail strategies, and a robust educational platform. Spa development and expansion, including design and equipment solutions, are core components of our service offerings. With innovative equipment becoming an important aspect of spa operations, our team researches and develops the latest healthy technologies. Designers and project managers on our team help to seamlessly integrate them into new or existing operations. Our sales team prides itself on being able

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to partner with customers to create efficient operational strategies. Their focus is on creating superior spa experiences for guests, from product selection to service delivery.

USPs Curated products and equipment: Universal Companies delivers products that empower purchasing decisions and boost your spa’s success. Our professionally licensed team curates and rigorously tests all products and equipment. We also consult trend data to identify and select the best product mix for every category, factoring in quality, price, and supply stability. Sustainability: We passionately support spas in their sustainability initiatives and work with vendor partners to make consciously mindful decisions when developing products and processes in their businesses. UCo Learning Network: Our dynamic educational platform offers training and tools to our customers. This helpful resource offers free brand marketing content and courses, plus advanced CEU education for businesses and licensed professionals alike.

Where in the world? Universal Companies is the leading single-source supplier of products and

Karen Short, CEO and Marti Morenings, founder and chair

related services to more than 56,000 spa professionals in 47 countries.

Future plans UCo will continue helping customers thrive with innovative products and equipment, grow knowledge with our Learning Network, and increase revenue through our profitable retail programme.

Top clients Marriott International, Mandarin Oriental, Rosewood Hotels, Hilton, Accor Resorts, Woodhouse Day Spas, Hand & Stone.

Who’s who? Marti Morenings, founder and chair; Karen Short, CEO; Camille Tillman, VP marketing; Tessa Kienow, VP sales; Kelly Wilson, VP strategic vendor alliances.

What the clients say “We appreciate the professionalism of Universal Companies and their work with our properties. Thank you for your follow up and attention to detail. Working with Universal Companies will allow us much success in our new projects involving equipment and spa supplies.” Jaime Martinez, Corporate Spa Director, Grupo Posadas, Fiesta Americana SPA BUSINESS HANDBOOK 2021 – 2022 285