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TAC | The Assistant Company 8230 Hartberg, Styria, Austria

Tel: +43 50 60 80 Email: LinkedIn: Facebook:

Thomas Roessler, MD


Additional services

How many spas do you supply?

Founded in 2001, TAC is an owner-managed company with more than 110 employees and four locations: in Vienna and Hartberg, Austria; Hanover, Germany and Chicago, US. The TAC software serves several key markets within the leisure industry: ■ Reservation Assistant – Spa & Activity Software specialises in the unique software needs of those in the spa industry ■ Club Assistant – Membership Software is focused on the special features of the fitness market ■ Entry Assistant – Access Control Software specialises in the needs of the thermal bath industry.

TAC’s add-ons are innovative tools for maximising sales revenue and strengthening customer satisfaction. The TAC Webshop integrates sales, appointment bookings, lounger reservation, a partner area and much more. The intuitive design and user-friendly screens offer the highest flexibility. With Digital Signage, spas will generate more turnover from guests who are already on-site. Furthermore, guests can book appointments from spa treatments to lounger reservations at the Self-Service Kiosk and pay for these by chip. And with ‘sense.’ – TAC’s cloudbased software – employees have reservation plans with them any time, any place on all mobile devices.

TAC has more than 1,200 customers in 65 countries.

Main services Reservation Assistant - by TAC optimises and simplifies all processes of modern spa management, including reservations, membership management, employee scheduling, table reservations, stock control, CRM and billing. ‘Reservation Assistant’ offers more than 200 interfaces to external systems such as PMS and access control, as well as reports and statistics for measuring performance. An easy-to-navigate dashboard provides a quick overview of your spa’s economic performance.

Top clients La Mamounia, Rocco Forte Hotels, Hyatt, Kempinski Hotels & Resorts, Grand Resort Bad Ragaz, Robinson, Radisson, Palace Gstaad, The Dolder Grand, Aspria, and Richmond Nua Wellness-Spa Sapanca.

Where in the world? 65 countries, including the USA, Germany, Austria, Switzerland, Mexico, Hong Kong, Morocco, Qatar and the Dominican Republic.

Trade shows ITB Berlin; FIBO Cologne; SpaCamp and Interbad Germany


Who’s who?

TAC’s credo “designed to simplify” is reflected in all its products. TAC offers one platform for all activities. The software is suitable for all areas of a modern spa, and customers build their individual solution including those functions that best suit their business needs. A skilled support team is at our customers’ disposal 24 hours a day, seven days a week, via phone, e-mail or Skype.

Thomas Roessler, managing director; Guenther Poellabauer, managing director; Gernot Tobisch, director operations; Bernhard Rappold, director software development.

What the clients say “Reservation Assistant helps us manage our resources efficiently and react flexibly to the needs of our guests.” -- Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca SPA BUSINESS HANDBOOK 2021 – 2022 277