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Premier Software Solutions Ltd


9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK

Tel: +44 (0)1543 466580 Email: LinkedIn: Twitter: Instagram: Facebook:

Oliver Cahill, chief commercial officer

Background Premier Software was founded in 1994 and is a privately-owned UK-based company.

Main products and services Premier has spent over 27 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software, has a depth of functionality which is unrivalled in the industry and can be adapted to meet the needs of a business as it grows. Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality. Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs Premier’s solutions cater to the full spectrum

of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met. Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go. Training is also essential for a return on investment. Therefore each session is personalised to each spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial.

Top clients The Corinthia, UK; Hotel Europe, Ireland; Marbella Club, Spain; InterContinental Semiramis, Cairo Egypt; Nikki Beach, Dubai.

Where in the world? Core by Premier Software is available to spas worldwide.

Future plans Premier is looking to enhance Core with Golf. Designed for hotels and resorts

with golf courses, Golf integrates with Core to promote online bookings, EPOS, tee/buggy bookings, and more.

Who’s who? Mark Johnson, CEO; Oliver Cahill, chief commercial officer; Laura Meeson, corporate manager; Helena Cottrill, chief marketing officer.

What the clients say “We needed a flexible system which seamlessly brings together all our operations through one dashboard. Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities, while providing flawless service to our visitors.” Michael Kay, group leisure manager, English Lakes “The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted. The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.” Matt Linkin, revenue manager, Alexander Hotels SPA BUSINESS HANDBOOK 2021 – 2022 251