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ISPA (International SPA Association) 2365 Harrodsburg Road, Suite A325, Lexington Kentucky, 40504 US

Tel: 1.859.226.4292 Email: Twitter: @ISPADoYou LinkedIn: ISPA - International SPA Association Facebook: @InternationalSPAAssoc

Background Since 1991, the International SPA Association has been recognised worldwide as the professional organisation and voice of the spa industry. As a non-profit trade organisation, ISPA members are the heart of the association and encompass the entire arena of the spa world from day, club, destination, medical and resort/hotel spas to service providers, educators and resource partners. Through their volunteer contributions, the association works in unison to address the opportunities, challenges and advance the future of the global spa industry.

Main products and services ISPA advances the spa industry by providing invaluable educational, research and networking opportunities, promoting the value of the spa experience and speaking as the authoritative voice to foster professionalism and growth among its membership. Through offering practical resources, cutting-edge industry research reports, inspiring networking events and more, ISPA seeks to assist its members in surpassing their operational goals and capitalising on every opportunity to maximise revenue, sharing the benefits of spa and making a difference in their communities. From topical Snapshot Survey research reports to the annual ISPA Conference,

Lynne McNees, president

members are invited to take advantage of the collective knowledge and strength of the spa community in a way that equips them with the necessary tools to rise above challenges and provide the best possible experience in the lives of guests and clients.

USPs ISPA is the leading global network of spa industry professionals and the chief source of practical resources which sustain spa professionals through prosperity and hardship alike. The sense of belonging, togetherness, co-operation and collaboration ISPA has cultivated through the COVID-19 pandemic demonstrates the strength and impact of ISPA’s collective spirit, as the association was called the “mothership of the spa industry” due to its resiliency in the face of staggering uncertainty. ISPA is also the only non-profit international association featuring professional education which applies specifically to the spa industry. Additionally, ISPA’s Pulse magazine is constantly kept fresh with articles on pressing industry subjects, along with insights and updates from our deeply knowledgeable membership base.

Where in the world? ISPA is fortunate to have members all around the globe and a Board of

Directors representing a diverse set of regions. The ISPA Headquarters team is based in Lexington, Kentucky, USA.

Future plans ISPA’s primary goal in the next 12 months is to help the spa industry continue its recovery from the impacts of the pandemic and carve a path for a successful future ahead. These efforts will be front and centre when ISPA members join together in person at the 2022 ISPA Conference that will be held 2-4 May at Mandalay Bay in Las Vegas. The association will also build upon its workforce tools to help spas attract, retain and engage talent through a variety of essential resources delivered through a Talent Toolkit for members via a new ISPA website to be unveiled during the first half of 2022. ISPA will continue to focus on its work with partners, educational institutions and career fairs to promote and educate students and employee prospects about the many benefits of a career in spa. Together we can make a difference.

Who’s who? Lynne McNees, president; Crystal Ducker, vice president; Josh Corman, Pulse executive editor. SPA BUSINESS HANDBOOK 2021 – 2022 223