Spa_Business_Handbook_2021-2022

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CONSULTANCY PROFILES

Wynne Business Consulting and Education 10 Guernsey road, Swarthmore, pa 19081 USa

Tel: +1 610-368-6660 Email: lstarr@wynnebusiness.com Instagram: @wynnebusiness LinkedIn: Lisa Starr Twitter: @Starrtalk Facebook: wynnebusiness https://wynnebusiness.com/

Background Wynne Business, founded in 1998, specialises in creating, growing and finetuning spas, salons, wellness centres, hotel spas, fitness centres, and other beauty and health-related businesses.

How We Work We engage with clients on targeted issues such as creative compensation plans, growing sales through menu engineering and sales & retail training, onboarding management personnel, or evaluating the feasibility of a business plan, as well as overall performance evaluations. We work with clients of all shapes and sizes, from small owner-operated day spas to multi-unit global brands. We are pragmatic, seasoned professionals who are passionate about integrating world-class customer experience with optimal revenue generation.

Main products and services Business performance consulting and auditing Whether you’re a spa, salon, wellness centre, medical practice, restaurant or independent retailer, we can help build better sales, profitability, customer loyalty, and employee engagement. Specialties include: ■ Mystery shopping and sales flow analysis

www.spahandbook.com

Lisa Starr, Principal

which gives you powerful insights into the strengths and weaknesses of your customer journey and identify costly gaps in your sales flow. ■ Performance optimisation programme: a customised, on-site, two-day rapid results programme which includes both assessment and staff training components to kick start business performance. ■ Leadership development: weekly or monthly coaching calls, our live spa directors management intensive, as well as our variety of self-paced online programmes, can help your front line and management teams develop their leadership skills. ■ Education: spa management and staff training ■ Spa Directors Management Intensive live: Our acclaimed live, three-day programme provides attendees with a clear understanding of the requirements for business success. ■ Spa Directors’ Management Intensive online: This twelve module, on-demand online course addresses and expands on the content of our live seminar, with regularly updated and topical material. Active students also participate in a facilitated monthly coaching call. ■ Wynne Business also presents classes, trainings and seminars

on a wide array of current spa management and spa development topics, which can be customised. ■ Brand coaching and advising: Whether your sales team needs a better understanding of the challenges of their target clients, or you’d like a fresh perspective for a client sales or training meeting, we can help and we will customise content to your needs with both live and online events.

Where in the world? Wherever we’re needed!

What the clients say As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance. Alison Abbott, Vi La Vita SPA, Vintners Inn SPA BUSINESS HANDBOOK 2021 – 2022 167