PHOTO: MOSAIC SPA & HEALTH CLUBS
S O F T WA R E
User training and member experience was at the forefront of the delivery requirements Mosaic is making software savings
Matt White Hedgehog Concept
PHOTO: HEDGEHOG CONCEPT
The Mosaic Group runs 19 health clubs and spas across England, which include the Imagine Spas brand. As an expanding group looking to take on more sites, Mosaic needed software that would deliver a business-wide view of the operation. Hedgehog Concept’s leisure management software, Elan, was selected, with integration being implemented between Elan and the Bottom Line collections bureau. User training and member experience was at the forefront of the delivery requirements and the pandemic meant training had to be delivered remotely. Attendees used their in-club devices to simulate real-life scenarios in their own environment, with the trainer demonstrating new concepts for trainees to test their understanding and consolidate their learning.
Developer: Xn Leisure Client: Ipswitch Fit Location: UK ● www.xnleisure.com
PHOTO: XN LEISURE
Xn Leisure Ipswich Borough Council Sport and its sports arm, Ipswich Fit, already had online memberships and online bookings and payments in place. However, they wanted to improve the end user experience and so needed a unified system that only required one log-in for several different membership management modules. Leisure Hub from Xn Leisure was chosen, as it allowed Ipswich Fit to combine the two areas into one standalone portal for bookings, payments and memberships. Issue 4 2021 ©Cybertrek 2021
Mosaic will make software savings by expanding Elan across the estate and consolidating legacy CRM, leisure management and appointment booking software. Further savings will be made across the group through the simplification of business processes, a reduction on crosssystem training, automation of previous manual tasks and clearer reporting. The partnership between Mosaic and Hedgehog continues to grow, with Elan being expanded to also replace legacy spa management systems.
Customers responded positively to only having to log in once to access membership and booking
Developer: Hedgehog Concept Client: The Mosaic Group Location: UK ● www.hedgehogconcept.co.uk
Ipswich Fit already had Xn Pay in place as their payment portal which helped ensure the installation was straightforward. The Xn team then gave three virtual training days, answering queries, gave advice, and dealt with requirements surrounding gym re-openings. After the launch in December 2020, Ipswich Fit had over 500 members registered by the end of Day 2 and over 750 by the end of the first week. Customers responded positively to only having to log in once to access their membership services, which freed staff up from dealing with high levels of customer queries.