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People are swimming, walking and running more as a result of the pandemic. MZ-Switch supports these activities

With so many people being forced to exercise outside the club and away from gym buddies, the club community is more important than ever. With MZ-Switch, members can still experience that sense of belonging, wherever they are working out. It also connects with other devices, such as the Apple Watch and Garmin, as well as third party apps, including MapMyRun, MyFitnessPal and Strava.

How have your customers adapted during the pandemic?

More forward-thinking operators have adopted a hybrid approach to their operations, offering both digital and in-club services to survive the crisis. It’s been a challenging experience for some, with many owners and operators forced to venture beyond their comfort zone to get to grips with new technology to transform their businesses. The hybrid offering is here to stay, but it means that operators need an effective digital solution to stay connected with their members, whether they choose to train in the gym, outside the four walls of the club or to work out at home. When the industry fully reopens, the social distancing requirements imposed by government will mean that most clubs won’t be able to host the usual number of customers in a group class for some time. Our new MZ-Remote+ platform combines recorded classes with live programming where instructors see the real-time effort of everyone in a session, even when they’re working out at home. This allows clubs to engage with their members working in and out of the club and also to reach new users. Launched in May 2020, MZ-Remote has proved a critical tool for operators, with some claiming it has saved their business.


Issue 4 2021 ©Cybertrek 2021

What has the pandemic taught us?

We’ve learned so many things during this crisis, not least the importance of having a strong balance sheet. The pandemic has shown the need for reasonable lease agreements and the importance of the relationships that we have with our landlords. It has also highlighted the need for deep connections with our members, quality engagement with our teams and staff who add value. There’s no doubt that the importance of exercise has been brought to the forefront of public debate throughout the pandemic. But the crisis has also shown that we need stronger political influence to ensure a greater understanding of the value that our industry offers for people’s mental and physical wellbeing. We know that regular exercise can improve immunity and bolster people’s defence against COVID-19. We also know, from data around the world, that our facilities offer safe spaces to exercise. But we need to change the message that we are sending to the world, so governments understand that our sector is about health, not just fitness. There are too many stereotypes associated with the term fitness. It’s not as sexy as sport and we still haven’t managed to really explain the term physical activity. We also need a more unified approach to media communications. Each country seems to have a fractious approach to their communication – if our communications were more united and cohesive then our message about the vital role that physical activity plays both in society and public health would be more easily understood. l Find out more: