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WATERPARKS NEWS WoRldWide

INdUSTRY oPINIoN

Blackstone takes 65 per cent stake in waterpark operator Great Wolf

Delivering The Guest Experience Aleatha Ezra, WWA

Great Wolf Resorts, which runs 18 family-

This October,

oriented waterpark and

hundreds of

entertainment resorts in the

waterpark

US and Canada, is targeting

professionals

accelerated growth under a

came together

new joint ownership venture

for the World

that sees hospitality and

Waterpark

leisure investor Blackstone

Association Show at Walt

Real Estate Partners take

Disney World Resort in

a 65 per cent controlling interest in the company.

Orlando, Florida, US. ■■Great Wolf is planning to expand

This once-a-year show provides a powerful

Blackstone will share ownership with Centerbridge

from Blackstone’s expertise

opportunity for many of

Partners, which is the existing

in hospitality, and values

the water leisure industry’s

owner of Great Wolf, creating a

Centerbridge’s continued

best and brightest to come

new US$2.9bn joint venture.

involvement as we look to

together to soak up new ideas,

further expand the Great Wolf

browse hundreds of innovative

"We're pleased to welcome Blackstone as a new member

brand with the development of

of the Great Wolf pack,"

new resorts and enhancements

said Great Wolf CEO, Murray

to our renowned immersive

Hennessy. "Great Wolf

family experiences."

stands to benefit greatly

More: http://lei.sr/W9K5K_T Read moRe online

We're pleased to welcome Blackstone to the Great Wolf pack Murray Hennessy

products and return home with new industry connections. One of the show’s highlighted speakers was Jessica Bound, a customer experience consultant with The DiJulius Group, who told attendees: “you're in

The bAhAMAS

the customer perception

Major waterpark for the Bahamas, as Baha Mar announces uS$300m expansion

business. Their perception is your reality. Your entire team needs to understand the day in the life of a customer in order to serve with true

the 14-acre site formerly

Mar is to be expanded with

occupied by the now-

a new waterpark as part of a

demolished Wyndham resort

make a waterpark brand stand

US$300m project announced

and Crystal Palace casino. It's

out in meaningful ways by

by the country's government.

scheduled to be completed

turning a mundane transaction

in the next 1-2 years.

into a unique memorable

Located near Nassau on the island of New Providence

A new phase of expansion of the site will see the Baha Mar Bay waterpark built on the 14-acre site 30

attractionsmanagement.com

empathy and compassion.”

Bahamian mega-resort Baha

Alongside the waterpark,

Bound spoke about how to

moment for the guest.

in the Bahamas, the resort

the new phase of

“Many people say customer

currently includes three

development will include

service is common sense,

hotels, a casino, spa and

beach enhancements and

and for the most part

a Jack Nicklaus-designed

new food and beverage

they're right. Yet delightful,

golf course. It's owned by

facilities at Long Cay, Baha

memorable customer service

Hong Kong-based Chow

Mar's private 15-acre

is so uncommon. You must

Tai Fook Enterprises.

island, and upgrades to

put standards in place to

the existing Meliá Hotel

hold everyone accountable

of the site will see the Baha

and Baha Mar's pier.

for every experience, every

Mar Bay waterpark built on

More: http://lei.sr/S9r4x_T Read moRe online

time,” said Bound.

A new phase of expansion

AM 4 2019 ©Cybertrek 2019

Profile for Leisure Media

Attractions Management Issue 4 2019  

Attractions Management is the magazine and online community for decision-makers in the global attractions industry

Attractions Management Issue 4 2019  

Attractions Management is the magazine and online community for decision-makers in the global attractions industry

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