LSC TIG CONFERENCE 2014 Sessions better understanding of what vendors are trying to sell. We’ll also provide an overview of the various VOIP phone system vendors and implementation types out in the market place. Specific examples will be shared, but come prepared to share your own success stories or lessons learned along with questions about your own move to replace the legacy phone system in your organization’s closet. Matthew Eshelman, Chief Technology Officer, Community IT
The Proof is in the Program Evaluation: Applying Idealware Program Evaluation Pyramid Thursday • 10:00 - 11:15 am • (Amelia) Funders need evaluations that demonstrate how you’re meeting your stated outcomes, but gathering the proper data can be complicated. We’ll help you evaluate your programs by showing what data might already “live” in your systems, presenting a practical approach to measure outcomes, and giving you strategies and software tools to help get a handle on the effectiveness of your organization’s programs. We’ll present our innovative evaluation pyramid, which challenges current thinking about how nonprofits should conduct evaluation. Laura Quinn, Executive Director, Idealware
Portals & Triage: Building an Integrated Justice System Thursday • 10:00 - 11:15 am • (Ballroom AB) Interested in building an online intake and triage system that can seamlessly connect clients to the justice system? Want to learn how legal portals that lead clients through a triage architecture can facilitate an integrated system that optimizes resource allocation, as well as the client experience and outcomes? This session will review some promising national and international models and discuss how we might build an integrated triage system in this country accessible via web-based portals. The conversation will focus on coordination strategies between legal services, courts and the private bar, as well as the importance of using data collection, learning algorithms, and predictive analysis in building a successful system. Katherine Alteneder, Self Represented Litigants Network; Tom Clarke, National Center for State Courts
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