LSMC Rounds News from Lee’s Summit Medical Center
Dear LSMC Family, After just two weeks at Lee’s Summit Medical Center, I have had the great privilege of meeting many enthusiastic and committed employees and physicians here. I’m looking forward to meeting more of you in the coming weeks.
Above all else, we are dedicated to the care and improvement of human life – every person, every time.
It’s an honor to work with you during this time of major transformation in health care delivery. Big changes have happened in our profession in the past few years and more change is on the way. I like to look at change as an opportunity. Implementing change gives us the perfect chance to further enhance our top quality care and patient experience for every person, every time.
Vision: To be recognized as the BEST healthcare provider in the region.
igh Performance Taking personal pride and always exceeding expectations
This brings me to an important topic. The 2014 Employee Engagement Survey begins Thursday, May 1 and closes on Saturday, May 31. Please take 15 minutes to complete the survey as soon as possible in May. You should have received more information in your home mail box and in your work e-mail about the survey. LSMC’s goal is 100% employee participation and an 85% employee engagement score. We take this survey very seriously and have made many changes in the past year based on your survey responses. Please see pg. 4 for a few examples of improvements that have been made because of your input from last year’s survey. You’ll also see the list of incentives to encourage and recognize your participation on pg. 5.
mpathy Listening attentively and meeting the needs of others
Speaking of improvement and change, several important projects are being implemented at our organization and in all HCA facilities nationally. Patient Portal, electronic health records, and computerized provider order entry (CPOE) are all in the implementation phase. These will allow LSMC patients more access to their health information and more choice in their care. You will be learning more about these projects as plans unfold.
I’m thrilled to share that your work is driving our patient experience scores higher. It’s obvious you agree that focusing on patient experience is the right thing to do, but patient satisfaction scores only tell part of the story. It would be great to earn a place in the top 10% among all hospitals in the nation and receive the best patient feedback in the Kansas City market this year. More of your stories about compassion, dedication and delivering the best patient care will lead to these numbers.
daptability Enhancing and promoting positive improvements
espect Honoring every person I encounter
eamwork Taking ownership for how my actions impact positive outcomes
In May, we will celebrate Hospital Week and Nurse’s Week. Please take a moment to thank each other for the teamwork and commitment of our entire team. There’s more information about the activities that are planned on pg. 6. Let’s keep up the great work! Sincerely,
Matt Sogard, President & CEO
Stories from the HEART A Professional with a Positive, Helpful and Happy Attitude Everyone was so professional and helpful but I especially appreciated the pre-procedure nurse named Jamie who ended up being my recovery nurse too! She was very attentive as I was coming out of my grogginess. She kept asking if I needed anything. She even grabbed me a bottle of water before I could even ask because she remembered how thirsty I was before the procedure. She listens well and I appreciate her! I can tell she truly loves her job and takes pride in it. It was a pleasure being looked after by someone with such a positive, helpful, and happy attitude. Thank you again for such a positive experience!
Nurse as a Patient Compliments All “To ALL the wonderful and extremely professional staff at LSMC. I was directly admitted under Dr. Jayne Bumgarner. Everyone was so kind and showed true professionalism. I truly mean everyone - the front reception, the two lab techs, the ultrasound tech, housekeeping, the wonderful friendly employees in food service, transport, the dietician, and last but not least the medical team of nurses and doctors. My doctors included Dr. Bumgarner, Dr. Merritt, and Dr. Driks. I wish I could remember all of the nurses’ names and patient care techs’ names but ALL were wonderful. Please send and pass this card of thanks to all departments. Please never change what is obviously working there. What I mean by that is - I am a Nurse Practitioner and work in a very busy ED. During my stay, there was one night I could just tell there was an increase of hustle and bustle. The unit was busy and the point I want to make is the staff remained calm, professional, and had wonderful spirits. My care never changed. That shows TRUE PROFESSIONALISM.” 2
HR UPDATE Congratulations to the Leeâ€™s Summit Medical Center Frist Humanitarian Award Recipients
Dr. Irving Ward Physician recipient
Bill & Linda Ward Volunteer recipients
Celebrate Patient Experience
All Leeâ€™s Summit Medical Center employees and volunteers earned the opportunity to wear their green t-shirts to celebrate the efforts that have gone into enhancing our patient experience for every person, every time. These efforts earned LSMC an all-time high 77% grand composite monthly score for February!
Why Take the Employee Engagement Survey? Examples of hospital changes that were influenced by your survey responses: • Senior team performs regular, structured rounding on all shifts, increasing visibility and employee voice • Stop light reports track leader progress toward implementing your ideas and input • Host Employee Town Hall meetings on all shifts and locations so every employee has a chance to attend • Offer pay increases across-the-board to employees who are not at the maximum of their range and lump sum amounts to those above their pay range maximum • No 2014 increase in medical insurance premiums if you participated in the Wellness Program • Offer free generic prescription drugs with health plan
Examples of department changes at Summit Ridge happened because of your input: • Sleep Lab moved to improved space in December 2013 • Wound Clinic – provided new lockers for patient changing areas & improved workstation for HBO work area • OP Rehab & Sports Med – ReDoc implemented – moved to new space at Summit Ridge & plan to host more courses to allow for inexpensive access to CEUs • Improved landscaping at Summit Ridge • Increased Senior Leadership presence for communication • Increased building occupancy rate from 56% in 2013 to 78% in 2014
Lee’s Summit Medical Center Mission, Vision and Values Mission: Above all else, we are dedicated to the care and improvement of human life – every person, every time. Vision: To be recognized as the BEST healthcare provider in the region. Values: High performance; Empathy; Adaptability; Respect; Teamwork 4 4
Please Take the Employee Engagement Survey Join us as we kick off the Employee Engagement Survey and celebrate Cinco De Mayo with free taco salads in the Summit Café: Saturday, May 3 from 11:30 to 1 p.m. Monday, May 5 from 11:30 to 1 p.m. Tuesday, May 6 from 10:30 p.m. to 11:30 p.m. Early Bird Incentive: If you complete your Employee Engagement Survey between May 1 and May 7 you will receive a coupon to redeem in Summit Café for $4.00 off any purchase. Two names will also be drawn from this list for 8 hours of PTO. Each employee who completes the survey from May 8 through May 31 will receive a coupon to redeem in the cafeteria for $2.00 off any item. Lee’s Summit Medical Center’s goal is 100% employee participation - LET US HEAR YOUR VOICE! Participation Incentives • 87% employee participation – one name will be drawn for 8 hours of PTO and two names will be drawn for a free car detail by the senior team! • 89% participation – two names will be drawn for a $25 Olive Garden gift card and one name will be drawn for an employee to throw a pie in Patrick Avila’s face! • 91% participation – one name will be drawn for 8 hours of PTO and one name will be drawn for an employee to choose between Amber Boes, CNO to dress up as Jane Fonda “exercise queen” or 80’s rock star for one day! • 92% participation – one name will be drawn for a $50 Outback Steakhouse gift card and one name will be drawn for a $50 Red Lobster gift card • 93% one name drawn for a flat screen TV Departments that reach 100% participation (departments may be combined) will receive a free taco salad lunch. The PTO day cannot be cashed in. It must be used for a day off with advanced approval from Director.
Lee’s Summit Medical Center Mission, Vision and Values Mission: Above all else, we are dedicated to the care and improvement of human life – every person, every time. Vision: To be recognized as the BEST healthcare provider in the region. Values: High performance; Empathy; Adaptability; Respect; Teamwork
Celebrate National Hospital Week Monday, May 12: Think Healthy Work Environment The LSMC Senior Team will be rounding the hospital with healthy snacks and fresh fruit.
Tuesday, May 13: Complimentary Omelets and Gourmet Coffee Summit Café from 7:00 a.m. to 9:00 a.m.
Thursday, May 15: Ice Cream Sundaes 2:00 p.m. to 3:00 p.m. in the Summit Café. And ice cream treats for the night shift that evening.
Friday, May 16: Steak and Chicken Extravaganza Café patio from 11:00 a.m. to1:30 p.m. and again from 9:00 p.m. to 10 p.m. in the Summit Café.
Saturday, May 17: Steak and Chicken Extravaganza Summit Café from 11:30 a.m. to 1:00 p.m.
National Nurses Week May 4 through May 10
Lee’s Summit Medical Center is celebrating National Nurses Week beginning May 4. Everyday, LSMC nurses step forward embracing new technologies, resolving emerging issues and accepting ever-changing roles in the world of healthcare. Thank you for all you do to provide high quality care to every patient, every time.
Providing Meals To Those In Need
To celebrate Doctor’s Day, Lee’s Summit Medical Center made a contribution on behalf of its medical staff to One Good Meal, a local Lee’s Summit organization that provides meals to seniors and home-bound citizens in the community.
Welcome Beverly Hoffman Please welcome new Lee’s Summit Medical Center Med/tele director, Beverly Hoffman. She will be joining the LSMC team at the beginning of May. Beverly comes to LSMC with great experience in nursing ranging from a bedside nurse to charge nurse and unit leadership. She has a strong focus on the staff at the bedside and giving them what they need to take quality care of patients. She will continue our strong dedication to patient safety, patient satisfaction and employee engagement. I know she and Jeanne, along with the charge nurses will be a great fit for the leadership and current culture of med/tele at LSMC. 7
Earth Week April 20 through April 26
April is National Donate Life Month! You are invited to attend a special presentation from Midwest Transplant Network! Guest Speakers: Barbara Finnell, donor recipient and Michele Shanahan DeMoss, donor family member Friday April 25, 2014 at 1200 in the Arbor Room Bring your lunch and bring a friend! Everyone in the LSMC family is welcome to attend! Please bring a new pair of socks as a donation for Blairâ€™s Foster Socks!
Setting the Highest Standards for Quality Stroke Care
LSMC Average Door to Needle Time for tPA Administration
100 90 80 70 60 50
At Lee’s Summit Medical Center we know that time lost is brain lost, which is why we are constantly working to treat the next stroke patient faster than the previous ones. Advanced technologies, such as our telemedicine robot and 128-slice CT scanner, combined with the team of highly-skilled field professionals, ER physicians, neurologists and experienced nurses prove the highest standards can be surpassed for all stroke patients.
Summit Ridge Advanced Speech Therapy Technology New speech therapy technology is helping LSMC patients rebuild language lost due to Parkinson’s disease, stroke or other brain injuries. The new device, being used by therapists in LSMC’s rehabilitation department, is called AllTalk. AllTalk is an alternative augmentative communication device that patients can use if they have severe expressive speech or language disorder such as apraxia, expressive aphasia or a combination of both. This device allows patients to select certain icons on the device screen which then produces speech that correlates with the icon. This allows the patient to express his or her wants and needs, and participate in conversations they wouldn’t otherwise be able to.
e gs From h t o t e in t e e r m G o c l We stem y S h t Heal xpo t s e Midw ellness E A C H h &GW reetings t l a e H
Join us for the 2014 HCA Midwest Health System Health and Wellness Expo! HCA Midwest Heath System is once again partnering with the Just for Her Expo for The Fourth Annual HCA Midwest Health System Health and Wellness Expo. The theme of the event this year is “Roadmap to Healthy Living”. We will transform the ballroom into a giant roadmap with graphics, props, lighting and special effects, to create a fun and interactive experience promoting HCA Midwest Health System and our service lines. There will be 16 interactive health educational stations themed after different U.S. cities that will need to be staffed throughout the event. All shifts are approximately three to four hours in length and you may sign up for multiple shifts.
Sign up is easy! Just visit 2014mwwomensexpo.theregistrationsystem.com And fill in your information and shift times. HCA Midwest Health System Health and Wellness Expo. Friday, May 30: 5 p.m. – 10 p.m, Saturday, May 31: 10 a.m. - 6 p.m. Sunday, June 1: 11 a.m. - 4 p.m. Location: Overland Park Convention Center Ballroom
*NOTE: Hourly employees will be compensated for their time. Make sure to check the box that indicates you are an hourly employee.
What Can You Do To Help Prevent Injury? Be Prepared: • Organize your work area with appropriate sharps disposal containers within reach • Work in well-lit areas • Receive training on how to use sharps safety devices • Before handling sharps, assess any hazards–get help if needed
Be Aware: • Keep the exposed sharp in view • Be aware of people around you • Stop if you feel rushed or distracted • Focus on your task • Avoid hand-passing sharps and use verbal alerts when moving sharps • Watch for sharps in linen, beds, on the floor, or in waste containers • Dispose of Sharps with Care • Be responsible for the device you use • Activate safety features after use • Dispose of devices in rigid sharps containers; do not overfill containers • Keep fingers away from the opening of sharps containers