RESIDENT STUDENT WELCOME PACK 2010/11
INTRODUCTION AND WELCOME Thank you for choosing to become a resident student at Leeds Trinity University College. This information pack is designed to provide you with a summary of the services provided to resident students and as a quick reference guide to enable you to contact key departments should you wish to do so. Please also refer to the information contained on the Campus Services and Student Services tabs on the intranet http:// intranet.leedstrinity.ac.uk/default. aspx Please keep this information booklet easily available in case you need to refer to it during your stay in halls. Your Senior Resident will have a copy of this booklet and you can obtain further copies from the Hospitality Service Directorate administration office. Contact: ext 112 or 406.
ACCOMMODATION SERVICES Leeds Trinity University College demonstrates our commitment to providing an excellent service to resident students by the fact that we have committed to adhering to the Universities UK Code of Practice for University Managed Student Accommodation. Copies of the Code of Practice can be accessed via the internet www.universitiesuk.ac.uk/ acop/ or you can request a copy from the Residences Officer May I take this opportunity to wish you a very happy and successful time as a resident student of Leeds Trinity University College.
Dominique Owen Hospitality Services Director
Accommodation Regulations Please note that the accommodation regulations are contained within the accommodation agreement that you have with Leeds Trinity. The regulations are also posted on the Leeds Trinity intranet under Campus services (accommodation tab). Please note in particular the regulations in relation to the adherence to the noise policy in halls and the fact that breach of regulations may result in disciplinary action in particular those that have caused a disturbance for fellow residents and/or compromises the safety of fellow residents and College staff The Residences Officer will write to you directly notifying you about the arrangements for vacating rooms during the Christmas closure and at the end of your Accommodation agreement period. The Residences Officer will also contact you directly in order to gain valuable feedback on the services provided during your stay in halls. Inventory
Students with disabilities may contact Accommodation Services if they require a copy of this welcome pack in an alternative format.
The inventory form will be given to you upon your arrival as a resident student. Please ensure that you complete, sign and return it to the Domestic Assistant or the main reception desk by the 1st OCTOBER 2010. This is particularly important because it is referred to when you vacate your room to confirm that the condition of the room and its
furnishings and fabrics were in good condition. If you fail to complete or return this form it will be taken that the room was in good condition. Any damages found when your room is checked after you vacate the room (before another occupant arrives) will be charged to you and may be withheld from the bond repayment. Repayment of the Accommodation Bond Leeds Trinity will return the Accommodation Bond to you or to the bank account nominated by you within a reasonable period after you have vacated your accommodation (after deduction of any sums properly payable following a breach of the ccommodation Agreement). External mail Residents of all accommodation located on the main campus may collect their mail from the Leeds Trinity post room (AG57a) between 10am and 3pm, Monday to Friday inclusive. Proof of identity will be required, normally your student card, driving licence or passport. Please ensure that incoming mail is marked â€˜Resident Studentâ€™, and the address includes your Hall of Residence (details of which will be confirmed on registration).
Please note that internal mail will be distributed via the internal mail system to the student pigeon holes sited in the Leeds Trinity post room (AG57a)
Residents are responsible for the security of valuables within their rooms.
Smoking Policy Please note that smoking is prohibited in all areas of campus (including study bedrooms) other than the designated smoking areas. Smoking Areas Smoking is restricted to the following designated areas of Leeds Trinity, where appropriate smoking shelters will be located: • Gable wall of the Trinity Building near to Kirkstall Hall • Grassed area next to the tree near the front of HQ building • Grassed area adjacent to Ripon Hall to rear of Main Kitchen • Outside Trinity Close Halls of Residence Smoking is prohibited elsewhere on campus
A Block Halls Personal Possessions insurance policy has been negotiated on behalf of residents with UK & Ireland Insurance Services (Online) Limited. This insurance is not optional and the modest premium is included in the hall fees shown on the Residential Accommodation Agreement. Policy details are available from the Accommodation Office or can be viewed at www.cover4students.com Subject to any excesses, limitations or exclusions from cover which Leeds Trinity’s insurer may impose, Leeds Trinity will keep the premises insured in their full reinstatement value against loss or damage by fire and such other risks as Leeds Trinity may think necessary. A copy of the insurance information/ claim form is issued in each residential pack that was sent to you in July/ August. In the event of a claim please ensure you have reported the incident to the accommodation office and complete and submit the form as required.
Contact: Danielle Hopkinson Residences Officer Tel: ext 112 firstname.lastname@example.org
CAR PARKING The Leeds Trinity Car Parking Policy can be accessed on the website at www.leedstrinity.ac.uk/aboutus/ findus/Pages/CarParking
The current Leeds Trinity Car Parking Policy is enforced by means of the issuing of Penalty Charge Notices (PCN’s)
Leeds Trinity strongly advises residents to refrain from bringing their own vehicles to campus. Residents are encouraged to use the local public transport facilities and make use of the preferential rates of the local approved Taxi provider: www.arrowprivatehire.co.uk Tel: 0113 2585888 Ask for Leeds Trinity Fixed Price Tariff.
In instances where off-campus parking causes an obstruction to other road users and/or pedestrians the local authority will issue a fixed penalty fine.
Car parking facilities on campus are extremely limited. Leeds Trinity operates a pay and display system for parking on the main campus which is applied during the hours of 8.30am to 4.30pm (Monday to Friday) term time only. There is a maximum of 16 parking spaces available for the use of the residents of Trinity Close. This system will be managed by an automatic barrier system via the Leeds Trinity id/ access card.
Contact: Jean Woods – Directorate Administrator Tel: ext 406. email@example.com
Jean Woods Directorate Administrator Tel: ext 406. firstname.lastname@example.org
Parking restrictions as described in the Car Parking Policy come into effect on Monday 20 September 2010. Leeds Trinity accepts no liability in respect of theft and damage. Residents are advised that parking off campus in the vicinity of Leeds Trinity will render them liable to complaint by neighbours to the police.
CATERING For all part-catered residents your Leeds Trinity ID card, (which will be issued upon your arrival), will act as your method of payment in the dining room. Self-catered residents can also load money on to their ID card should they wish to do so. Catered Package Resident students who are part catered will have £325 pre-loaded onto their card which equates to 13 weeks x £25. This allowance is for the first term only. The allowance for the second and third terms will be loaded onto the cards in January. Resident students must be aware that the £25 is not intended to cover all their catering costs, but is an allowance towards it. Lost ID cards must be reported as soon as possible, either to one of the dining room supervisors, or to the ID access administrator (Karl Baxter, Room AG3) If your allowance of £25 per week runs out before the end of term, you can top up the account by cash, cheque or credit card. Swipe cards can be used in the Atrium Cafe. You are also able to purchase food, soft drinks and confectionery in the HQ Bar. If you are a student in self-catering accommodation, a swipe card account is still available to you. Simply contact the catering office for more details. Accounts that are opened on Sunday 19 September 2010 will attract a 12%
discount on all purchases throughout the year, accounts opened after this date will attract a 10% discount on all purchases. Resident students should be aware that the £25 is not intended to cover all catering costs, but is an allowance towards it. The catering team prides itself in making new students welcome, and fostering a warm and pleasant atmosphere within our facilities. If you do have a problem, or wish to comment on the service, we are always happy to listen. We look forward to seeing you in September. A Wide Variety of Choice The Deli Bar offers sandwiches made to order with a choice of freshly baked continental breads and a wide choice of fillings. Meal deals are available daily, along with jacket potatoes and fillings.
Self-Catered Package Students residing in self-catered halls have use of the kitchen and dining facilities on each floor of the halls of residence. For your convenience and safe storage we have provided you with a fridge in your room, or in your shared kitchen area. Please read the operating instructions regarding the safe catering methods you should adopt when preparing and storing your food. Please ensure that all kitchen doors are kept closed due to fire safety regulations. If you wish to use Leeds Trinity catering facilities you are welcome to do so. You can make cash purchases or you may wish to set up a catering account via your id/access control card. You can arrange this via the catering office.
Leeds Trinity is committed to meeting and exceeding its obligations to identify and implement initiatives that relate to sustainable development and environment management. In order to be successful in this, it is important that all Leeds Trinity users have the opportunity to contribute towards developing and implementing practical initiatives across campus. Catering Feedback Feedback from our customers is essential to improve the service. Questionnaires’ are undertaken throughout each term, allowing customers to comment on the service and to make suggestions.
The Lounge Cafe and Atrium Cafe serve speciality coffee and teas, freshly cooked panini’s, home made confectionaries and pastries. The catering department makes available healthy options, fresh fruit and vegetables, a salad bar, live yogurts, jackets potatoes, wholemeal bread, white meat and vegetable spreads.
More information http://intranet.leedstrinity.ac.uk/ CampusServices/Catering/
ENVIRONMENTAL ISSUES An Environment Forum has been established to become the main vehicle in establishing an Environment Management Strategy. Students and staff are represented at these meetings. As a resident student you are asked to note the following information: Travel Plan: Leeds Trinity has developed a Travel Plan which includes and promotes the use of alternative methods of transport other than cars. The details of the Plan can be found on the Leeds Trinity webpage: www.leedstrinity.ac.uk/travelplan Waste recycling: The Domestic Services Manager has set up a recycling scheme in halls that enables you to easily dispose of waste into the appropriate recycling receptacles. This waste will be taken away for recycling and will reduce the amount of waste disposed of at landfill sites which are responsible for generating huge levels of CO2 emissions.
HEALTH AND SAFETY Energy and Water Conservation: Leeds Trinity has successfully introduced many initiatives to reduce the consumption levels of energy and water. As a resident student please can you try to follow the following basic tips: • Turn off all electrical equipment when not in use. Please avoid leaving these items on standby • Please turn off all taps that may have been left running and report leaking taps. • Please switch off lights whenever you leave a room Bicycle storage: Trinity Close and All Saints Court accommodation offers bicycle storage for its residents – you are responsible for providing your own padlock and key. Elsewhere cycle ‘parking’ facilities are available at the West of the campus adjacent to the West Car Park and bicycle lockers are provided outside the Sports Centre.
Please be assured that Leeds Trinity undertakes its obligations in providing services and facilities that fully comply with the latest Health and Safety legislation. Leeds Trinity undertakes Fire risk assessments and general risk assessments of the halls. These are available upon request from the Health & Safety Officer via the Accommodation Office. Leeds Trinity also has in place emergency procedures and business continuity plans, these are available for discussion via the Accommodation office.
The Health and Safety Policy sets out Leeds Trinity’s aim to ensure a safe and pleasant working environment for all its staff, students and visitors. For any urgent health and safety issues please contact either Leeds Trinity Security/porters Tel: ext 203 Hospitality Services Administration team Tel: ext 406, 112 or 194
As a resident student you have a legal responsibility to your fellow residents and to Leeds Trinity University College overall to ensure that you refrain from activities that will result in compromising the health and safety of others.
Contact: Waste recycling: Yvonne Leighton Domestic Services Manager Tel: ext 297 email@example.com
Travel Plan: Karl Baxter Senior Administrator Tel: ext 194 firstname.lastname@example.org
Kirsten Sinclair-Lunn College Health and Safety Officer Tel: ext 185 email@example.com
MAINTENANCE Snow, Ice and Litter Clearance Leeds Trinity Estates department are responsible for the clearance of litter, ice and snow on campus grounds Operational plan: Priority areas: • All steps • Disabled ramps around campus • Accommodation block paths • Trinity Close paths • Main road to reception • Main road to rear car parks • Westgate road to side car parks • New road to Trinity Close and car parks Priorities: (1) All steps and disabled ramps and footpaths from accommodation blocks to main entrance will be cleared of snow and salted. (2) Road and Footpaths from top main entrance to front reception, road and paths from Westgate entrance to side entrance road and paths leading from rear gate to rear entrance and new road to Trinity Close will be cleared of snow and salted.
Contact: General enquires Tel: ext 238 firstname.lastname@example.org
(3) Paths in Trinity Close and path from Trinity Close side of pitch to back car park reception will be cleared of snow and salted (4) Paths leading to lecture rooms and dining room will be cleared of snow and salted. (5) All other footpaths around campus and car park spaces will be cleared as soon as priority one, two and three are completed. Response time The Building and Estates department aims to respond to initial defect reports within 5 working days and will endeavour to have remedied the fault within 10 working days. Typical faults include: leaking taps, replacement ceiling light tubes, blocked sinks etc. Please note that faults may also occur in the communal areas that may not be identified by the Domestic team e.g. faulty plumbing etc If in doubt please report these defects in the same manner as described above.
Defect reporting procedure
If you find any defects with the service in your room please in the first instance report this to either the Senior Hall Resident or the Domestic Assistant who will complete a defect report form which will then be placed in the collection box for the hall concerned. This box is emptied on a daily basis by the Building and Estates staff who will then carry out the appropriate work. Alternatively, you can report it directly to the main reception desk, or the accommodation office. If there is any doubt about the work the Building and Estates team will leave a note asking for further clarification of the fault. If there will be a considerable delay in remedying the fault the Building and Estates team will notify you of the delay.
On occasion the Building and Estates team may need to carry out maintenance involving having to enter resident rooms. In such instances the residents will be given prior notice of this. If the work is part of a planned scheme of work Leeds Trinity will endeavour to issue prior notice at least 7 days beforehand. In instances where the need to enter a room is urgent, Leeds Trinity will aim to given 24 hours notice. In cases of emergencies Leeds Trinity may need to exercise its right of entry without prior notice. If you have any queries relating to defects to the fabric of your room or general maintenance issues please contact the Building and Estates offices.
HALLS SECURITY Leeds Trinity provides 24 hour, 7 days per week security across campus (including halls of residences). This is arranged through the Domestic Services department. During the evening campus patrols are undertaken by the security team whose members are all security industry licensed. For added security the team also wear body cameras, and security CCTV cameras (with appropriate signage) are active in the public areas of the Halls and across the campus and all ground floor accommodation has sash window locks fitted. Please ensure these are used properly especially when closing your window when you vacate your room. The West Yorkshire Police authority has assigned an officer for student communities in Leeds and Leeds Trinity arranges regular visits on campus.
Access arrangements to halls and rooms Entrance/exits to halls are fitted with either combination locks, keys or access control swipe-card. The safety and security of you and your fellow residents can be compromised by allowing non-residents access into the halls Upon arrival you will be issued with an individual room key and your ID card will be programmed for you to access your hall or you will be issued with a combination code.
Yvonne Leighton Domestic Services manager Tel: ext 297 email@example.com
Lost keys/student cards
Points of contact:
Please report any lost keys or lost access control cards to the reception desk or the Security Staff as soon as possible.
Use the telephone located in the lobby of each hall, or the shared kitchen/ dining areas in Trinity Close and All Saints Court. The phone is for emergency only calls
There will be a charge of £25 per replacement key issued. If you have lost your room key on three occasions you will need to contact the Residences Officer to explain the reasons. Please note that in the case of lost access control cards you will be charged a replacement fee of £5 per re-issue. Please note that failure to report and replace a lost student card will affect your ability to use the card for purchasing food and using the library/media service loans facilities.
David Brannan Domestic Services Co-ordinator Tel: ext 402 firstname.lastname@example.org
Emergencies Emergency Services: 9999 Leeds Trinity duty security/porters Tel: ext 203 Reception Tel: ext 350 Police Constable Carole Munsey – email@example.com
Karl Baxter Senior Directorate administrator (access control) Tel: ext 194 firstname.lastname@example.org
STUDENT DISCIPLINE CODE You are expected to adhere to the student discipline code. This code is available from the Student Support office and is also contained under section 6.2 of the Student Directory â€“ Key Documents see: http://intranet. leedstrinity.ac.uk/CampusServices/ RegistryServices/ Noise disturbances Residents are held responsible for all noise coming from their own room. Residents must ensure that the noise level from their room does not cause disturbance to others. Residents must ensure that noise they make on campus within and outside study bedrooms is sufficiently low to allow others to study and/ or sleep without disturbance. Noisy gatherings of any number of people are not permitted anywhere within halls of residence. Security staff monitor noise levels through random patrols and in response to complaints. Where appropriate, decibel meters may be used to gather further evidence. Offenders are issued with a recorded warning for first and second offences.
COMPLAINTS PROCEDURES Subsequent breach of this regulation is escalated to the formal level. It incurs typically the penalty of exclusion from halls of residence. Internet access Internet access is available in all halls. Details of the internet provisions and available facilities will be issued to you upon your arrival. If you have any queries please contact computing helpdesk on email@example.com or 01132837223 Student union Leeds Trinity University College Union of Students (LTU) and Leeds Trinity work closely together to provide an environment that is not only steered towards achieving your academic hopes and aspirations but also to provide an environment that is stimulating and exciting from a social perspective.
If a resident wishes to raise a complaint about the condition of the accommodation or about any issues arising from the terms of this Agreement this should be done in accordance with the Complaints Procedures. The full complaints procedure can be found under Section 6.1 of the Student Directory & Key Documents: http://intranet.leedstrinity.ac.uk/ CampusServices/RegistryServices/ default.aspx
If you have any general queries regarding the accommodation that you have been allocated and the accommodation agreement that you have signed please contact the Residences Officer. It may be that you wish to discuss matters specifically relating to the services mentioned in this book. If so please use the contacts contained within this document.
Under the Code of Practice Leeds Trinity will report complaints made via the Leeds Trinity complaints procedures to the standing committee of the Universities UK/SCOP Approved Code of Practice for the Management of Student Housing
The LTU is based above HQ bar, opposite the Sports Centre. Their contact details are:
Contact: Stephen Knowles President Tel: ext 241 firstname.lastname@example.org
Leeds Trinity is committed to adhering to the Universities UK Code of Practice for University Managed Student Accommodation www.universitiesuk.ac.uk/acop/
Contact: Blaine Tulley Vice President Tel: ext 352 email@example.com
Danielle Hopkinson Residences Officer Tel: ext 112 firstname.lastname@example.org
Jean Woods Directorate Administrator Tel: ext 406 email@example.com
As a resident of Leeds Trinity University College you are provided with excellent and renowned pastoral support mechanisms, both formal and informal.
Leeds Trinity Domestic Services team provides an excellent housekeeping service in the halls of residence. They ensure that not only are the communal areas cleaned on a daily basis but endeavour to ensure that your rooms are cleaned on a regular basis.
The role of the Senior Resident for each hall is to be available to discuss matters of concern to you. They work with Student Support and have been trained to advise you where to get specialised advice for most issues. Your Senior Hall Resident can provide you with all relevant contact details for internal and external service advisers etc. Contact with Student Support is easy. You can call in (you pass Student Support Central office AG09 on the way to the dining room) or ring or email.
The Domestic services staff and supervisors are assigned to a specific hall and as well as providing a cleaning service they will inevitably provide you with â€“ unofficial â€“ advice and support. The domestic team are a prime example of the famed college community spirit and support that Leeds Trinity prides itself in delivering to resident students in particular.
http://intranet.leedstrinity.ac.uk/ student services/ StudentSupportOffice/
Yvonne Leighton Domestic Services Manager Tel: ext 297 firstname.lastname@example.org
Contact: Judith Atkinson or Janet Latham Student Support Administrators Tel: ext 196 email@example.com firstname.lastname@example.org
Sharon Atkinson & Lesley Weldrick Supervisors Tel: ext 299 email@example.com & firstname.lastname@example.org
The Resident Student Welcome Pack contains all the important information and contacts you will need if you are living on campus during the 2...