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LEARNSOMETHING, INC.

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PHARMACY&GROCERY

LEARNSOMETHING, INC.

HIPAA

FOOD SAFETY

LOSS PREVENTION

FRAUD, WASTE & ABUSE

PHARMACY TECHNICIAN

PDX

IMMUNIZATION UPDATE

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SuperSafeMark™ Retail Best Practices and Guide to Food Safety and Sanitation $60.00 This course is the only food safety training designed specifically for supermarket managers to provide a comprehensive review to help employees prepare for any food safety manager exam. This adaptation of the textbook offers an online equivalent to a twelve-hour manager certification training workshop. Pair the online course with the SuperSafeMark™ food safety manager examination for a complete program to certify food safety managers. SuperSafeMark™ Quick Reference to Retail Best Practices in Food Safety and Sanitation (available in Spanish and Chinese) $15.00 This course is the only food safety training designed specifically for supermarkets and was developed to orient foodservice employees with the essentials of food safety and sanitation. This short course: covers basics of food safety in foodservice establishments; presents ideas important to your job and to our customers; and teaches you how to handle food safely to protect yourself and our customers. FMI - The Power Of Suggestive Selling: Reaching Your G.O.A.L.S. $30.00 Providing exceptional customer service builds brand loyalty and increases store revenue. These benefits are largely dependent on techniques used by store associates in aisles, behind counters, and at the check-out. Associates are "marketing directors" for the company every time they interact with customers. This course guides associates in learning the step-by-step techniques that can be used to provide customers a satisfying in-store experience and increase their basket size. FMI - Shoplifting Awareness and Prevention $30.00 Employees can get the training they need to deter shoplifting in Food Marketing Institutes' Shoplifting: Awareness and Prevention. This learner friendly online program is ideally suited for in store training anytime. In less than an hour your employees can become acquainted with shoplifting techniques and appropriate responses through scenario driven instruction. Preventing Shoplifting - Basics $9.95 Shrinkage is a major problem in the retail industry with shoplifting as one of the main causes of lost profits. This course looks at shoplifting methods and what can be done to prevent this crime. Learning objectives include: explaining the effects of shrinkage on the company bottom line, explaining the national statistics on shoplifting, identifying the items frequently stolen, describing shoplifting methods, identifying shoplifters and explaining prevention tips to help promote a healthy bottom line for the company. Preventing Employee Theft $9.95 Shrinkage is a major problem in the retail industry with "employee theft" as one of the main causes of lost profits. This course looks at the reasons and methods of employee theft and what can be done to identify and prevent it. Learning objectives include: explaining the effects of shrinkage on the company bottom line, identifying the reasons motivating theft from the company, describing the methods used to steal and describing what measures can be taken to reduce theft. Handling Fraudulent Checks $9.95 This course focuses on fraudulent checks and their negative effect on our company. Learning objectives include: describing Check 21 and how it impacts customers, identifying the methods criminals use to obtain checks

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illegally, identifying the codes used to indicate the proper financial institutions responsible for check processing, identifying comparison points used when verifying identification cards and describing features useful in identifying fraudulent checks. Detecting Counterfeit Currency $9.95 Loss prevention tactics go hand-in-hand with counterfeiting deterrents. With the clever misdeeds of scam artists it is necessary to be diligent, aware and extra thorough when receiving currency. In this course, you will learn fundamental information on how to spot fake currency, and how to act when these instances occur. Learning objectives include: identifying the new security features found on U.S. currency, identifying the design features found on recently redesigned currency, describing the penalties for counterfeiting, describe methods used in detecting counterfeit bills and handling suspicious bills appropriately. Detecting Charge Card Fraud $9.95 As charge card use becomes more accepted, the crime rate rises. This course introduces prevention methods against charge card fraud. Learning objectives include: describing the methods of charge card fraud, identifying suspicious cards and transactions and handling suspicious fraudulent activity appropriately. HIPAA Privacy Rule Training for Pharmacy Workforce $29.95 This series of courses answers your questions while providing an overview of the Law and the patient rights it was written to protect. It is required training for all members of the workforce with access to Protected Health Information. The series includes: The Privacy Rule and Pharmacy Practice©: An overview course for all pharmacy workers; Employee Responsibilities under HIPAA©: Required for clerks and cashiers; Pharmacy Responsibilities©: Required for pharmacists and technicians; and Corporate Responsibilities©: Required for corporate office, marketing, IS, and management employees. The series also includes a CE Mastery Exam© for those interested in receiving 2 hours of ACPE continuing education credit in law. This course is worth 2 CE hours or 0.2 CEUs. ACPE #: 129-999-03-045-H03. Expiration Date: January 17, 2006 HIPAA Security for Pharmacy Professionals $29.95 This course reviews administrative, physical, and technical safeguards mandated by the HIPAA Security requirements, describes required policies and procedures, and introduces the basic concepts of information security for the Pharmacists and Pharmacy technicians. At the completion of this program, the participant will be able to identify the required components of HIPAA Security, differentiate between required and addressable standards, describe the technical and organizational practices, policies, and procedures that protect e-PHI, identify residual risks to security, define due diligence and due care as they pertain to security and List the requirements of self-certification. This course is worth 2.0 CE hours or 0.2 CEUs. ACPE# 296-206-04-011-H03. Expiration Date: May 1, 2007 Preventing Fraud, Waste & Abuse $19.95 As part of the Medicare Part D - Prescription Drug Benefit, CMS released final guidance in April 2006 for compliance guidance to all Medicare Part D Sponsors titled "CMS Prescription Drug Benefit Manual, Chapter 9 - Part D Program to Control Fraud, Waste and Abuse". Section 50.2.3 of the Manual dictates that all Sponsors and their "downstream entities", which include pharmacists and pharmacy workforce members engaged in delivering any Medicare services, receive general and specialized training to prevent fraud, waste and abuse. This program, Preventing Fraud, Waste and Abuse, is approved for 1.0 contact hour of continuing education credit (0.1 CEUs). The ACPE Universal Program Number assigned to this program is 296206-07-002-H03.

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Pharmacy Technician in the Workplace (45 min) $29.95 This course describes the knowledge and skills a pharmacy technician must possess to effectively manage the work in a pharmacy, including: the federal and state laws that regulate pharmacy activities; the workflow process in a pharmacy; the different types of medications dispensed in a pharmacy; procedures for filling prescriptions, processing third-party prescriptions and managing inventory; and providing effective customer service. Immunization Update 2007 (1.5 hour) $19.95 This course introduces the continuing development of vaccines for old and new diseases through new policies and opportunities. Course completers will be able to summarize the current recommended immunization schedules for children and adults, including the role of recently approved vaccines; identify obstacles that prevent the best use of existing vaccines and ways to overcome those obstacles; and discuss the status of vaccines targeting HPV (human papilloma virus), Rotavirus, and Herpes Zoster and others in the pipeline. 1.5 CE 202000-07-265-H01-P. National Pharmacy Technician Training Program (12-16 hours) $59.95 The program, now available in an online format, is designed to help technicians meet the requirements for registration as a pharmacy technician and can be easily incorporated into employee orientation, training and assessment. Bloodborne Pathogens in the Pharmacy (30 min) $15.00 This course informs employees about bloodborne pathogens, how to prevent exposure to bloodborne pathogens, and procedures to follow in the event of a bloodborne pathogen exposure. The course references companyspecific bloodborne pathogens policies and procedures. OSHA compliant if a printed version of the exposure control plan has been provided to learner and used while completing this training program. MethGuard™: Combat Methamphetamine Epidemic Act of 2005 $19.95 Methamphetamine is being produced in communities across the nation. Small illegal labs use ingredients found in many over-the-counter medicines along with other common household products (legitimate, safe and effective products bought or stolen) to produce this highly addictive drug. It's an expensive and deadly problem. Not just for those who make or use it, but for all of us. In this course, you'll learn how retailers can play a vital role in helping local law enforcement stop meth production. This program is approved for 1.0 contact hour of continuing education credit (0.1 CEUs). The ACPE Universal Program Number assigned to this program is296-206-06-001-H03. Blood-borne Pathogens in the Workplace $29.95 This course will show how to prevent employees from exposure to blood-borne pathogens and how to protect employees from infection at the workplace. iPLEDGE $9.95 This course highlights the requirements of the iPLEDGE™ Isotretinoin Risk Management Program. After you have reviewed the required iPLEDGE™ Program Pharmacists Guide and completed this course, you will be able to explain the use and effects of Isotretinoin, access and perform proper dispensing of Isotretinoin using iPLEDGE, describe the responsibilities of the Responsible Site Pharmacist and explain the criteria all patients must meet to receive Isotretinoin.

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DEA Audit - What a Pharmacist Needs to Know $30.00 The purpose of this program is to provide pharmacists with an expanded and updated understanding of what the Drug Enforcement Administration (DEA) generally requires and typically examines when it conducts a pharmacy audit and in so doing, to reduce a pharmacy's exposure to regulatory penalties for non-compliance. The program was developed by Ronald W. Buzzeo, R.Ph., retired Deputy Director of the Office of Diversion, Drug Enforcement Administration (DEA), Washington, D.C.. Mr. Buzzeo, is the Chief Regulatory Officer of Dendrite, Inc. and the founder of BuzzeoPDMA, which is a division of Dendrite. Medicare Part D Enrollment: What Community Pharmacy Needs to Know $5.00 At the pharmacy, you are often called upon to act as a prescription benefit advisor. Your guidance in this area is likely to be sought as patients learn more about the Medicare prescription drug benefit available in 2006, and as they evaluate which plan to enroll in or whether to enroll at all. This training program provides you with the information you need to answer many of the questions patients may pose as they approach this task. This program is worth 2.0 hours (0.2 CEUs) ACPE UPN: 202-XXX-05-195-H03. Expiration Date: November 10, 2008 APhA Complete Review for the Pharmacy Technician $29.95 This course is both a primer on the many activities that pharmacy technicians actually perform and a detailed review of all the knowledge that test candidates must master in order to pass the Pharmacy Technician Certification Examination. The course was designed in a format that corresponds to the national Pharmacy Technician Certification Examination's new Content Outline. It is an invaluable aid to candidates preparing for the exam. Pharmacy Certified Technician $79.95 This 18-hour course prepares the pharmacy technician for certification by the Pharmacy Technician Certification Board (PTCB). The voluntary certification is national in scope and does not cover state specific information. However, the online course is structured so that the technician not only prepares for the national exam, but also gains important state information. Learners gain knowledge of Pharmacy Technician Roles, Operational Skills, Pharmacology, Medication Distribution and Professional Conduct. PDX System Overview 4.6.06 $9.95 PDX System Overview covers basic system navigation for the PDX Pharmacy System. This overview provides a foundation for the PDX series of training modules. Basic Rx Training 4.6.06 Bundle $69.95 Basic Rx Training covers the PDX Pharmacy System. Courses include: The Patient File, New Prescriptions, Refill Prescriptions, Third Party Billing, Check Rx Messages, DUR Conflicts and SIG Codes.

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OSHA/COMPLIANCE

LEARNSOMETHING, INC.

OSHA

RISK MANAGEMENT

ANTITRUST COMPLIANCE FOR THE SUPERMARKET INDUSTRY

FAIR LABOR STANDARDS ACT

FAMILY AND MEDICAL LEAVE ACT

SEXUAL HARASSMENT RECOGNITION AND PREVENTION

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Retail Grocery Specific – Safety Basics (20 minutes) $9.95 Purpose: This course provides the information necessary to assure all associates understand the basic Safety OSHA guidelines & store policies for preventing accidents and identifying hazards. Methodology: Core content details the procedures for keeping the store safe for customers and associates through information segments and safety scenarios. Content can be altered and supplemented with specific company policies and procedures. Retail Grocery Specific – Hazardous Communications (45 minutes) $19.95 Purpose: To inform associates of the OSHA ‘right to know’ guidelines, the importance of product labels and Material Safety Data Sheets. Methodology: Core content details the content and implications of the information contained on product labels and each section of the MSDS. Content can be altered and supplemented with specific company policies and procedures. Retail Grocery Specific – Accidents (20 minutes) $9.95 Purpose: This course provides instruction to associates, so they are prepared if accidents do occur. OSHA guidelines for protection against Blood borne pathogens are included in this course. Methodology: Information segments presenting possible accident scenarios are followed by practice exercises on what to do and what Not to do. Content can be altered and supplemented with specific company policies and procedures. Retail Grocery Specific – Fire Safety (20 minutes) $9.95 Purpose: To provide associates with the knowledge needed for fire prevention and the proper course of action in case of fire. . Methodology: Core content covers prevention policies, types of fires and the OSHA standards as to the use and operation of fire extinguishers. Content can be altered and supplemented with specific company policies and procedures. Retail Grocery Specific – Lockout/Tagout (20 minutes) $9.95 Purpose: To inform both affected and authorized associates of the OSHA Lockout/Tagout guidelines. Methodology: Core content defines each of the duties and responsibilities of Affected and Authorized associates. Content can be altered and supplemented with specific company policies and procedures. Retail Grocery Specific – Powered Pallet Jacks (45 minutes) $19.95 Purpose: This course familiarizes operators with basic operation of a pallet jacks, recharging pallet jacks, and operation of double wide pallet jacks. Methodology: Core content intended to supplement hands-on training program. Content can be altered and supplemented with specific company policies and procedures. Antitrust Compliance for the Supermarket Industry (1 to 1.5 hours) $30.00 Developed for employees who most often face situations with antitrust implications—administrators, store managers, and buyers—this course examines various aspects of antitrust laws and, through multiple scenarios, the personal and professional implications of antitrust violations. Participants complete course with ability to: identify antitrust laws and how they relate to job performance responsibilities; perform responsibilities in compliance with antitrust laws; recognize and avoid potential antitrust violations; and develop interpersonal skills to respond appropriately in situations with possible antitrust implications.

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Fair Labor Standards Act Training (15-20 min) $30.00 This course is designed to provide a comprehensive understanding of the definition and requirements of the Fair Labor Standards Act (FLSA). In addition, the course reviews management’s responsibility for audit preparation, proper recordkeeping and coordinating with company resources on policies and procedures. Family and Medical Leave Act Training (15-20 min) $30.00 This course is designed to provide a comprehensive understanding of the definition and requirements of the Family Medical and Leave Act (FMLA). FMI - Sexual Harassment Recognition and Prevention (45-60 min) $30.00 The purpose of this course is to enhance the store associate's knowledge of sexual harassment. Different scenarios are presented which involve recognizing behaviors and addressing the issue. Participants will receive a certificate upon completion of this course. FMI - Sexual Harassment Recognition and Prevention for Managers (90 min) $30.00 The purpose of this course is to enhance the store manager's knowledge of sexual harassment. Different scenarios are presented which involve recognizing behaviors and addressing the issue. Participants will receive a certificate upon completion of this course. Occupational Health and Safety - Health and Safety Practices $9.95 The topics covered in this course include: Control Measures, Personal Protective Equipment, Eye and' Face Protection, Head Protection, Foot Hand and Body Protection, Ear Protection, Machine Guarding, Flammable and Combustible Liquids, Machinery and Tools, Confined Spaces, Electrical, Electrical - Examination, Installation and Use, Walking and Working Surfaces, Housekeeping, Aisles and Passageways, Covers and Guardrails, Floor Loading Protection, Protection for Floor Openings, Protection of Open-Sided Floors, Platforms, and, Runways, Stairway Railings and Guards, Checklist for Prevention of Fire and Monitoring. Occupational Health and Safety - Industrial Hazards $9.95 The topics covered in this course include: Industrial Hygiene Process, Recognizing Hazards, Engineering, Work Practice Controls, Administrative Controls, Types of Hazards, Air Contaminants, Chemical Hazards, Biological Hazards, Physical Hazards, Ergonomic Hazards and Material Safety Data Sheets. Occupational Health and Safety - Introduction to Health and Safety $9.95 The topics covered in this course include: Types of Training, Who Needs Training?, OH and S Training and the Law, Employee Responsibilities, Safe Work Practices, Health and Safety when using a Computer, Lighting, Seating, Keyboard and Mouse, Monitor and Document Placement, Work Process, Emergency Preparedness Process, Risk Assessment, Planning and Documentation, Every Day Safety, Protective Equipment, Emergency, How Employees will be notified, Evacuation Procedures, Evacuation Procedures - Fire, Safety Procedures - Earthquake, Emergency Supplies and First Aid, Vital records protection, Competent Persons, Closing the Facilities, Assessing damage post-disaster, Resuming Operations, Maintenance - Fire Prevention, Maintenance - Disability, Maintenance - Material Safety Data Sheets, Maintenance - Trash and Recycling, Maintenance - Security, Maintenance - Electrical Outage, Maintenance Emergency Evacuation Plan, Maintenance - Disaster Supplies and Maintenance - Tools and Equipment.

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Occupational Health and Safety - Report and Investigate Accidents $9.95 The topics covered in this course include: Accident Prevention, Direct Causes of Accidents, Indirect Causes of Accidents, Basic Causes of Accidents, Accident Investigations, Reporting and Investigative Procedures, Procedures - Define the Scope, Procedures - Assign a Team, Procedures - Visit and Inspect the Site, Procedures - Conduct Interviews, Procedures - Analyze the Data, Procedures - Summary Report and Job Safety Analysis Occupational Health and Safety - Risk Assessment $9.95 The topics covered in this course include: Risk Assessment, Risk Assessment Baseline Activities, Comprehensive Survey, Change Analysis, Hazard Analysis, Health and Safety Inspections, Analysis of Hazards, Employee Reports, Accident and Incident Investigations, Injury and Illness Trend Analysis, Self-Inspection Checklists and General Duties. Health and Safety - Essentials Asbestos Awareness $32.95 This course provides an overview of Asbestos, its history, its health hazards, OSHA regulations concerning work with Asbestos and safe practices to follow when handling Asbestos. Health and Safety - Essentials Electrical Safety $32.95 This course provides an overview of Electrical Safety to Non-qualified personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. Health and Safety - Essentials Fall Protection $32.95 This course provides an overview of OSHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. Health and Safety - Essentials Fire Extinguishers $32.95 This course provides an overview of proper selection and use of Fire Extinguishers. Topics covered are an understanding of what causes fire, classes of fire, types of Fire Extinguishers, proper use and inspection of Fire Extinguishers and basic fire prevention practices. Health and Safety - Essentials Forklift Safety $32.95 This course provides an overview of safe use of forklifts. It discusses types of forklifts, its capacities and ratings, how to operate forklifts safely, and special instructions on operating forklifts on Loading Docks and Trailers. Health and Safety - Essentials Hazard Communication Awareness $32.95 This course provides a basic overview of OSHA's Hazard Communication Standard, requirements, and how to conduct hazard assessment for this program.

how to meet its

Health and Safety - Essentials Hazardous Waste Awareness $32.95 This course provides an overview of Hazardous Wastes. It defines solid wastes, explains characteristics of solid wastes that make it hazardous and proper handling and storage of Hazardous Wastes. Health and Safety - Essentials HAZWOPER Awareness $32.95 This course provides awareness training that is necessary for OSHA's HAZWOPER program. The training

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covers basic understanding of hazardous materials and how to appropriately provide initial response to emergencies resulting from these materials. Health and Safety - Essentials Hearing Protection $32.95 This course emphasizes necessity of proper hearing protection in high noise areas. Types of hearing protection and when to use, how to recognize hearing loss, what are harmful noise levels and need for routine hearing test are explained. Health and Safety - Essentials Ladders and Stairways $32.95 This course provides an overview of ladders (both portable and fixed) and stairways. Ladder types, safe use, inspection/maintenance and housekeeping are discussed. Health and Safety - Essentials Lockout/Tagout $32.95 This course provides an overview of OSHA standard for lockout/tagout of equipment and machines. Topics covered are scope of the standard, use of energy isolating devices to isolate equipment/machine, proper use of lockout/tagout devices on energy isolating devices per established procedures and specific roles and responsibilities of employers and employees for proper implementation of the lockout/tagout standard. Health and Safety - Essentials Process Safety Management $32.95 This course provides an overview of OSHA standard for Process Safety Management (PSM) of highly hazardous chemicals. Brief overview of all fourteen elements of this program - Process Safety Information, Process Hazard Analysis, Operating Procedures, Employee Participation, Training, Contractors, Pre-Startup Safety Review, Mechanical Integrity, Hot Work Permit, Management of Change (MOC), Incident Investigation, Emergency Response Plan, Compliance Audits and Trade Secrets is provided.

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BUSINESS SKILLS

LEARNSOMETHING, INC.

ACCOUNTING BASICS

BUSINESS COMMUNICATIONS

CONTINUOUS IMPROVEMENT

SELLING SKILLS

QUALITY CUSTOMER SERVICE

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Accounting Basics - Accounting Transactions $9.95 Program length - 25 minutes The topics covered in this course include: Chart of Accounts, Transactions Journals, Accounting for the Initial Purchase of Business, Accounting for Owners Investment of Cash Funds, Accounting for Daily Sales and Risk Assessment. Accounting Basics - Basic Accounting Overview $9.95 Program length - 35 minutes The topics covered in this course include: Accounting Systems Data Collection, Classification Analysis, Storage Reports Balance Sheet, Profit and Loss Cash Flow Report, Analyzing Information, Financial Report Analysis, Statement of Cash Flow, Statement of Financial Performance, Statement of Financial Position Budget and Other Reports. Accounting Basics - Business and Information Management $9.95 Program length - 45 minutes The topics covered in this course include: Business Goals, Chain of Command, Strategic Goals, Top Management, Middle Management, Frontline Management, Management Demands, Resources and Information, Management Financial, Physical Human Knowledge, Trading Information, Information Needs of Industry sectors, Manufacturing Retail, Rural Service, and Non financial information. Business Communication - Communication Targets $9.95 (available in Spanish) Program length - 30 minutes The topics covered in this course include: Customers, Colleagues, Management and Your Staff Business Communication - Introduction and Body Language $9.95 (available in Spanish) Program length - 40 minutes The topics covered in this course include: Definition and Purpose of Business Communication, Oral versus Written Communication, Communication Guidelines, Passive, Assertive, Aggressive, Non-Verbal Cues, Immediacy / Arousal / Dominance Communication Tips, Non-Verbal Communication, Body Language Cue Engaged, Body Language Cue - Eager Body, Language Cue - Ready to Agree, Body Language Cue - Listening, Body Language Cue - Evaluating, Body Language Cue - Attentive, Body Language Cue - Bored, Body Language Cue - Let Me Go, Body Language Cue - Rejection, Body Language Cue - Defensive, Body Language Cue - Let Me Speak, Body Language Cue - Aggressive, Body Language Cue - Defiant and Body Language Cue - Lying Business Communication - Oral Communication (available in Spanish) $9.95 Program length - 45 minutes The topics covered in this course include: Listening Skills, Comparison Mind-Reading, Filtering, Judging, Debating, Placating, Presentation Skills, Telephone Skills, Voicemail, Answering the Phone, Business Meetings and Video Conferences. Business Communication - Written Communication (available in Spanish) $9.95 Program length - 60 minutes The topics covered in this course include: Writing Process Overview, Planning, Writing and Revising, Grammar and Punctuation, Common Word Choice Errors, Grammar and Punctuation Tips, Periods and Ellipses, Commas, Colons and Semicolons, Quotation Marks and Parentheses, Apostrophes, Specific Document Tips, E-mail,

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Memos, Business Letters and Proposals Business Communication - Knowledge and Networks (available in Spanish) $9.95 Program length - 20 minutes The topics covered in this course include: Developing Expertise, Your Products, Company, Services, Industry, The Industries You Serve, Building a Network, Partnering with Customers. Continuous Improvement - Areas of Improvement $9.95 Program length - 60 minutes The topics covered in this course include: Health, Safety and Environment, Customer Focus, Service Level Agreements, Customer Ratings, The Pareto Principle, Complaints Suppliers, Technology, Improving Technology, Operations, High Quality Operations, Operations and Speed, Operations and Dependability, Operations and Flexibility, Operations and Control, Quality Control, Key Performance Indicators, Rubrics, Continuous Monitoring, Assessment and Storage, Quality Control - Analysis Capacity Planning and Control, Forecast the Demand Levels, Choose an Appropriate Capacity Plan Level, Capacity Plan, Chase Demand, Plan Manage Demand, Plan Control, Capacity through Monitoring and Review, Inventory Planning and Control Volume Timing, Your Inventory Your Systems, JIT, MRP and ERP. Continuous Improvement - Continuous Improvement Ideals $9.95 Program length - 20 minutes The topics covered in this course include: What is quality?, Customer approach, Product-based approach, Value-based approach, Goods vs. Services, Tangibility, Storability, Simultaneity, Customer Contact, Why Quality is Important, Breakthrough Improvement, Continuous Improvement, PDCA Quality Management, Total Quality Management (TQM), Pareto Principle and Embracing Continuous Improvement. Continuous Improvement - Implementing Continuous Improvement $9.95 Program length - 20 minutes The topics covered in this course include: Future Planning, Communicating Adjustments, Record-Keeping, Feedback, Making the Most of Success. Continuous Improvement - Improving Your Organization $9.95 Program length - 45 minutes The topics covered in this course include: Your Organization's Existing Culture, Assessment Tools Flow, Charts, Scatter Diagrams, Cause and Effect, Diagrams, SWOT Analysis, Quality Policy Statement, Your Organization's Existing Culture, Principles, Unique Practices, Performance Measures, Employee Involvement, Job Redesign, Quality Circles, Resistance Control, Management Skills, Coaching / Mentoring, Trust Feedback, Communication Overview, Considerations Communication Channels, A New Approach, Suggestion Box and Zero Defects Day. Selling Skills - Consultative Selling (available in Spanish) $9.95 Program length - 45 minutes The topics covered in this course include: The Importance of the Sales Process, The Consultative Selling Process, Finding and Qualifying Prospects, Determining Need, Book an appointment, Conducting Effective Customer Meetings, Writing Proposals, Table of Contents, Executive Overview, The Need, The Solution and Schedule, Budget Conclusion, Qualifications, Negotiating, Closing Follow-up and Selling the Next Increment.

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Quality Customer Service - Communication Skills & Customer Service $9.95 (available in Spanish) Program length - 55 minutes The topics covered in this course include: Introduction to Listening Skills, Impediments to Effective Listening, Comparison, Mind-Reading, Filtering, Judging, Debating, Placating, Active Listening, Summarizing, Reflecting, Questioning Skills, Building Trust, Telephone Skills, Voicemail and Answering the Phone. Quality Customer Service - Consulting Skills and Handling Complaints $9.95 (available in Spanish) Program length- 25 minutes The topics covered in this course include: Introduction to the Consultative Approach, Approach Solutions, Perceptions, Importance, Handling Customer Complaints, Introduction to Handling Customer Complaints, Customer Complaint Process, Identify and Acknowledge the Complaint, Investigate the Complaint, Develop Solutions, Respond and Follow-up. Quality Customer Service - Introduction to Quality Customer Service $9.95 Program length - 20 minutes The topics covered in this course include: Introduction to Quality Customer Service, What is Quality Customer Service /, Change your Paradigm, Customer Expectations, Basic, Expected, Desired and Unanticipated. Quality Customer Service - Quality Customer Service Skills $9.95 Program length - 35 minutes The topics covered in this course include: Select the Right People, Build Trust and Rapport with Customers, Overcome Resistance, Communication Skills, Mutual Respect, Objectivity, Empathy , Flexibility, Comparison, Mind-Reading, Filtering, Judging, Debating and Placating. Quality Customer Service - The Quality Customer Service Process $9.95 Program length - 40 minutes The topics covered in this course include: Identify Your Customers, Identify Customer Needs, Deliver Quality Customer Service, Strategy, People , Systems, Monitor and Improve Results. Business Tools - Internet - Internet as a Business Tool $9.95 Program length - 50 minutes The topics covered in this course include: Communication Using e-mail, Communicating via Online Messaging, Participating on Discussion Boards, Working with Virtual Offices, Research, Searching, Evaluating, Citing, Marketing and Education, Building a Personal Web Site and Web-based Training. Business Tools - Internet - Internet Security $9.95 Program length - 20 minutes The topics covered in this course include: General Safety Tools, Firewalls, Virus Protection, Spam Prevention, Pop-Up Ad blocking, Privacy and Anonymity. Negotiating Skills - Influence and Persuasion $9.95 Program length - 60 minutes The topics covered in this course include: Influence and Persuasion, The Groundwork, Seek views and support Research and gather Information, Making your case, Into the breach, Win what?, Do you need to negotiate?, Preparing to Negotiate, Research, Rally support, Contact fellow negotiators, Plan your approach, Use your communication skills, Building rapport, Match the mood, Restate the problem Reframe, Look for the positive, Ask

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questions to consolidate common ground, Use breaks and adjournments, Summarize regularly, Working through objections, Confirm agreement, Obtain commitment, Handling conflict, Responding to criticism, Sidetracking, Pulling rank, Being shouted at and Collaboration. Negotiating Skills - Negotiating Yourself $9.95 Program length - 30 minutes The topics covered in this course include: Negotiation, Influencing, Persuasion and Negotiation, Start with yourself , Processing and Reacting, Self-talk, Take time to collect yourself, Redefining Yourself , Being Assertive, Look as if you mean it, Breathe, Mind movies, Bin the extras and Your Radar. Problem Solving Skills - Creative Problem-Solving(available in Spanish) $9.95 Program length - 25 minutes The topics covered in this course include: Brainstorming, Lateral Thinking, Mind Mapping, Using the Internet and Software Tools. Problem Solving Skills -Problem-Solving and Decision-Making $9.95 (available in Spanish) Program length - 40 minutes The topics covered in this course include: Identify the Issue/Problem/Challenge, Symptoms versus Problems, Root Cause Analysis, Decide who should be Involved, Define Alternatives, Evaluate Alternatives, Make a Decision, Decision-Making Styles, Decision-Making Tools, Implement the Solution and Track/Monitor the Solution. Project Management $32.99 Description - This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager's role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager. Workplace Relationships - Build and Maintain Networks and Relationships $9.95 Program length - 25 minutes The topics covered in this course include: Build and Maintain, Networks and Relationships, Networking, Mentoring and Coaching, Encourage, Research and Risk, Teach, Coach, Identify Opportunities and Managing Diversity. Workplace Relationships - Develop Trust and Confidence $9.95 Program length - 40 minutes The topics covered in this course include: Develop Trust and Confidence, Treat People with Integrity, Respect and Empathy, Use Organizational Standards to Support Effective Workplace Relationships, Social Ethical Business Practice/Process, Optimize Your Interpersonal Style, Driver - Expressive - Analytical - Amiable Ensure - Competent and Performance.

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Workplace Relationships - Introduction to Effective Workplace Relationships $9.95 Program length - 30 minutes The topics covered in this course include: Introduction to Effective Workplace Relationships , Characteristics of an Effective Workplace, Positive Business Relationships, Mutual Respect, Integrity and Trust, Objectivity, Sensitivity, Flexibility, Communication, Collaboration and Recognition. Workplace Relationships - Work with Information and Ideas $9.95 Program length - 35 minutes The topics covered in this course include: Visual, Auditory, Tactile/Kinesthetic, Sourcing Information, Analyzing Information, Disseminating Information, Who Needs the Information, When is the Information Needed, How will the Information be Presented, How will the Information be Used, Testing Retention, Building on Past Success. Basics of Business Math $32.99 Description - This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. Business Communication $32.99 Description - This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Business Ethics $32.99 Description - The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment. Effective Business Communication $32.99 Description - This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Grammar $32.99 Description - This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation, and modifiers. Motivation $32.99 Description - This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress

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management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees. Negotiating $32.99 Description - This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations. Time Management $32.99 Description - This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive. Includes: Evaluating and Improving Time Management, Organizing Tasks and Creating Uninterrupted, Managing Meetings, Managing Workload, Managing Time with Co-Workers. Time Management Fundamentals $32.99 Description - This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive. Career Development Series (Video Series) $32.99 Description - It is your responsibility to take charge of your own career path. Our career development programs will help you set goals, create an effective career plan and manage your own professional development and growth. Self-Management Series (Video Series) $32.99 Description - Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future. Finance Series (Video Series) $32.99 Description - Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. Customer Service (Video Series) $32.99 Description - Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.

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LEADERSHIP SKILLS

LEARNSOMETHING, INC.

BUILDING A FOUNDATION FOR LEADERSHIP

COMMUNICATING EFFECTIVELY AS A LEADER

LEADING HIGH PERFORMANCE TEAMS

COACHING TO DRIVE PERFORMANCE

LEADING CHANGE SUCCESSFULLY

LEADING A DIVERSITY INITIATIVE

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Building a Foundation for Leadership $30.00 Comparing Leadership and Management - The Complementary relationship between leadership and management is often misunderstood. To find the right balance, you'll need to recognize: - How leadership and management approach four key areas of organizational performance – What steps you can take to approach these areas from a leadership perspective Shaping a Leader Approach - Good leaders tailor their style to meet the needs and capabilities of their employees. To find the best approach, you need to know the: -Underlying theory behind situational leadership –Four basic types of leadership approaches Refining Your Leadership Capabilities - There are certain abilities that most good leaders share. To lay a solid leadership foundation, you should be aware of: -Your leadership instinct -The four basic leadership competencies -Ways you can develop your competencies Communicating Effectively as a Leader $30.00 The Power of Your Communication - As a leader, your influences may be greater than you realize. Take full advantage of this by recognizing the: - Importance of establishing and protecting your personal brand –Five communication techniques that power efficiency and effectiveness –Ways to identify and avoid four common communication pitfalls Sharing the Vision - A persuasively communicated vision can ensure that people are pulling in the same direction. Learn the: - Importance of communicating to employees the what and why of their work -Tips on tailoring a message for your audience to create maximum impact –Techniques for illuminating your message with stories, analogies, and metaphors Tailoring Your Message - Persuading would be easy if everyone had the same needs and interests. Frame your message to create consensus by discovering the: -Power of knowing the goals and rewards you share with your audience -Techniques for persuasion rooted in common values and beliefs -Tips for using language to create a bond with others Leading High Performance Teams $30.00 Building Successful Team - Drive performance by understanding he characteristics of your team. Learn the:Optimum combination of expertise and team members-Goals and makeup of the three types of teams-Five key tactics and tips for leading teams Stages of Team Development - Most teams go through the same stages of development. To ensure your team's success, know the:-Goals of the five stages of team development-Common pitfalls the bedevil teams at each stage-Guidelines for leading a team through each stage of its development Leading Teams Through Conflict - Conflict may be inevitable, but being derailed by it isn't. In order to make conflict work for you, be aware of the:-Most common root causes of team conflict-Five styles of handling conflict-Tips on when and how to apply a style to a given team situation Coaching to Drive Successfully $30.00 Coachable Moments - The role of coaching has expanded and evolved over the years. To stay on the cutting edge of coaching, you need to know the:-Tangible benefits of coaching -Guidelines for identifying a coachable moment-Five types of coaching interventions and when to use them The Coaching Process - Every coaching situation is different, but there is a process you should follow in every case. Make your coaching easier and more effective by learning:-The three-step process that makes up every coaching session-Techniques you can use within each step to maximize you effectiveness Shaping Your Coaching Style - Every persons approach to coaching is different. Get to know more about your coaching tendencies by:-Taking a quiz to determine your natural coaching style-Learning the four primary coaching styles-Understanding the strengths and limitations of each style-Increase the versatility of your coaching by blending quantities from each style

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Leading Change Successfully $30.00 Assessing Readiness for Change - Is your organization ready for a major change? How can you tell? What can you do if it isn't? To get a handle on change:-Assess your company's readiness in the four phases of a major organizational change.-Learn the telltale signs that indicate when your company is ready and when it isn't.-See tips to improve your organization's readiness. Building Commitment to Change - A successful change needs the support of your employees. To win that support, you need to know the: -Three steps to building a commitment to change -Signs that indicate whether you are a change leader Aligning Your Organization - All components of your company must be in alignment with a major change. Learn:-Guidelines for aligning your organizational structure and culture with the change-Three tools to manage resistance to change, Additional tips to help you minimize, confront, and leverage Resistance Leading a Diversity Initiative $30.00 Building the Business Case - A diversity initiative must be sold on the basis of its business benefits. To build a business case for diversity, you need to know the: -Broad definition of diversity in an organization and the impact it has on your employees and customer base -Five primary business benefits of diversity -Tips that can help you build the case for diversity in your organization Driving an Initiative - How do you make sure your diversity initiative gets off on the right foot? Learn the:-Key qualities for a successful diversity leader-Six steps you can take to gain company-wide support for your Initiative -Tips for planning an effective diversity initiative Sustaining Momentum - Launching a diversity initiative is a huge hurdle. But your job doesn't stop there. To sustain the momentum of your initiative, become familiar with: -Three areas that can help sustain your company's commitment to a diverse culture -The common pitfalls that befall initiatives -Three methods for measuring the success of your initiatives Effective Listening - Successful leaders are successful listeners. In order to become a better listener, learn the: -Role listening plays in influencing others-Common barriers to listening Power of attentive listening Results-Oriented Communication - No matter what your industry, you're in business of achieving results. To ensure the best results, learn the:-Strategies for communicating your expectations and visions-Techniques for giving effective, target feedback Managing Difficult Messages - Your business' success demands effective problem solving, and part of problem solving is knowing how to handle bad news. Learn the:-Best ways to address concerns and complaints - Strategies for sharing bad news Simulation - Nancy Ramirez and Derrick Lee are experiencing a professional and person conflict. Hone your one-to-one communication skills by helping them to resolve their issues through:-Awareness -Congruence - Positive Regard -Alternative listening -Goal setting Leadership Series (Video Series) $32.99 Description - When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. Leading Teams Series (Video Series) $32.99 Description - Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results.

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MANAGEMENT SKILLS

LEARNSOMETHING, INC.

MOTIVATION

PROJECT MANAGEMENT

CHANGE PROCESS & FUNDAMENTALS

OPERATIONAL PLANS

MANAGING DIFFICULTIES

WORK PERFORMANCE

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Workplace Basics - Business Ethics $9.95 The topics covered in this course include: Introduction to Business Ethics, Personal Ethics, Ethics of Justice, Ethics of Care, Ethics Violations, Conflict of Interest, Payments Gifts, Confidential Information, Level Playing, Field Disclosure Compliance with Laws Protection, Proper Use of Company Assets and Reporting Violations. Workplace Basics - Code of Conduct $9.95 The topics covered in this course include: Code of Ethics, Conflict of Interest and Gifts, Courteous Conduct, Discrimination and Equal Opportunity, Harassment, Substance Abuse, Grievance Procedures and Appeal, System Confidentiality, Policy Access to Personnel Files, Employment References and Workplace Privacy. Workplace Basics - Harassment and Discrimination $9.95 The topics covered in this course include: Discrimination, Disparate Treatment and Disparate Impact, Harassment, Retaliation, Employment Decisions, Denying Employment Opportunities, Racial, Ethnic or Religious Group, Age Discrimination, Disability, Reasonable Accommodation for Disability, Undue Hardship, Race, Color, Origin and Religious Discrimination, Gender Discrimination, Pregnancy Discrimination, Sexual Orientation Discrimination, Sexual Harassment, Consensual Relationship, Bullying, Other Harassment, Avoiding Discrimination and Harassment and Reporting Discrimination and Harassment Workplace Basics - Maintaining a Positive Workplace $9.95 The topics covered in this course include: Key Components, Communication, Collaboration, Recognition, Characteristics of Positive Business Relations, Mutual Respect, Integrity, Objectivity, Sensitivity, Flexibility and Managing Conflict Effectively. Change Management - Change Fundamentals $9.95 The topics covered in this course include: Introduction What is Change Management?, Why Invest in Change Management?, Required Management Skills, Decision Making, Coalition Building, Achieving Action, Maintaining Momentum and Effort, Risk Planning and Evolution, Timescales, Change Roles, Sponsors-AgentsAdvocates, Targets, Transition, Team Change, Principles, Change Skills, Influence and Negotiation Skills, Analytical Skills, People Skills, System Skills - Feasibility Statement, System Skills - Organization Problem Statement, Business Skills, Change Management as Problem Solving, Change as a How Problem, Change as a What Problem, Change as a Why Problem, The Change Process, The Ending State, The Transition State, The Future. Change Management - Change Process $9.95 The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving -Refreezing, Consolidating the Learning and Moving to the Next Cycle. Change Management - Overcoming Resistance $9.95 The topics covered in this course include: Introduction Change and Culture, Observable Behaviors, Leaders, Pretenders, Dissenters, Coping Cycle, Denial and Defense, Discarding, Adaptation, Internalization, Organizational Responses to Change, Upper Management- Middle Management -Employees / Workers / Associates, Managing Change, Democracy, Collaboration Participation / Intervention Direction Coercion,

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Perceptions of the change program, Reversible - Divisible- Concrete - Familiar - Congruent - Sexy - Selfless. Workplace Relationships - Manage Difficulties to Achieve Positives $9.95 The topics covered in this course include: Manage Difficulties to Achieve Positive Outcomes, Problem- Solving, People Considerations, Time Considerations, Understanding Considerations, Information and Clarity Considerations, Situation Considerations, Conflict Prevention and Resolution, Considerations Alternative and Acceptance, Considerations Results and Benefits, Considerations Consistency Considerations, Problem-Solving, Identify the Problem Decide Who to Involve, Define Alternatives, Evaluate the Alternatives, Make a Decision, Implement the Solution, Monitor Results, Managing Conflict, Pre-Session , Post-Session, Managing Change, Choosing the Target, Planning Initiating Action, Making Connections, Rebalancing to Accommodate the Change, Consolidating the Learning, Moving to the Next Cycle, Team Leader Skills, Assessment Tool. Records Management - Introduction to Records Management $9.95 The topics covered in this course include: Introducing Records Management, Records Management General Principles, What is a record?, Why do we create records?, When do we file?, Who is responsible for Records Management?, How we create and file records?, Record Security, Record Disposal, Hazards of Incorrect Disposal, Where can I get help? and Records Management Tools Time and Stress Management - Goal Centered Time Management $9.95 (available in Spanish) The topics covered in this course include: Introduction to Time Management Efficiency and Effectiveness, Analysis and Planning, Your Values, Your Personal Vision and Mission Planning and Prioritizing, Supporting Goals and Objectives and Implementing the Plan. Time and Stress Management - Key Concepts (available in Spanish) $9.95 The topics covered in this course include: Introduction, Characteristics for Attaining Success, Purpose, Curiosity, Determination, Risk-taking, Integrity and Balancing Work and Home Demands. Time and Stress Management - Stress Management (available in Spanish) $9.95 The topics covered in this course include: What is Stress?, Sources of Stress, Being in the Wrong Job, Information Overload, Fear of Being Fired, Feelings of Powerlessness, Traumatic Events & Managing Stress Six Sigma Series (Video Series) $32.99 Description - Six Sigma is a strategy and methodology for improving the performance of an organization, focused on fact- and data-based decision making. These programs explain the basic principles of the Six Sigma process and the steps for successfully deploying it in an organization. Coaching Series (Video Series) $32.99 Description - A successful leader encourages and guides employee development. Our coaching programs will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance. Management Series $32.99 Description - Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as to manage. You need to hire, develop, motivate and retain the right talent. If you're an experienced manager on the move or a new manager, you need answers and solution.

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Business Management $32.99 Description - The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers. Includes: Management in Perspective, Functions of Front-Line Management, Managerial Finance and Accounting. Dealing with Difficult People $32.99 Description - This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation supervisors, peers, and subordinates. Fundamentals of Business Management $32.99 Description - The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers. Health and Safety - Management Driver Safety $32.95 This course provides an overview of driving safely and is useful whether you are driving to/from work or on/off company business. Topics discussed are road, traffic, vehicle, lighting, weather and driver conditions and why you must monitor these constantly in order to reach your destination safely. Health and Safety - Management Incident Investigation $32.95 This course provides an overview of an effective Incident Investigation methodology and its benefits. Systematic step-by-step investigation process starting with setting up of a team, collecting information, identifying all causes, determining root cause, devising correcting/preventive actions with communication and follow-up can avoid recurrence of the incident. Health and Safety - Management Safety Orientation $32.95 This course provides an overview of the various elements of safety orientation, stressing the importance of simply? Knowing your area?. Other areas covered are: what to do in case of a fire or chemical spill, fire extinguisher operation, safety around radiation sources, personal protective equipment and good work practices. Health and Safety - Management ISO 9001 - 2000 Standards $32.95 This module provides an overview of the ISO 9000 quality standard, ISO 9001:2000. The module provides a background on ISO 9000 standards, their importance, their popularity, application in various organizations, and how they have evolved into the newer, more efficient standard. The module discusses five primary sections of the standard and how you can structure your organization, procedures and quality management system to meet its requirements. Sarbanes-Oxley Act 2 $32.99 Description - The Sarbanes-Oxley Act of 2002 will have a long lasting impact on the governance and financial accountability of publicly held companies. This series will provide the learner with an overview of the Act. Learners will master guidelines for making company policies, procedures, systems, and controls Sarbanes-Oxley compliant. Learners will also examine management certification responsibilities and noncompliance penalties under the Act.

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COMPUTER SKILLS

LEARNSOMETHING, INC.

OFFICE 2007

WORD

POWERPOINT

EXCEL

OUTLOOK

INTERNET BASICS

ACCESS

PROJECT

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Office 2007 Integration - Bundle $29.95 Office 2007 Integration presents a number of common occurrences where information from one application is imported or utilized in another Office 2007 application. Topics include: Creating Business Forms Using Shared Data, Embedding Access Data in Excel, Exporting PowerPoint to Word, Mail Merge with Word, Office Contacts and VCARD Files, PowerPoint Presentations from Word, Sharing Data Using Office Links. Access 2007 – Bundle (available in Spanish) $29.95 Access 2007 presents instruction for these commonly used tasks: Action and Crosstab Queries, Building Tables, Creating Forms, Creating Queries, Creating Reports, Data Entry and Navigation, Data Protection and Synchronization, Database Objects, Formatting Forms, Importing Data, Introducing Access, Joining Tables, Modifying Forms, Modifying Reports, Modifying the Table Design, Printing Reports, Relational Databases and Working with Records. Excel 2007 Advanced - Bundle (available in Spanish) $29.95 Excel 2007 Advanced presents instruction for these commonly used tasks: Auditing Tools, Consolidating Data, Creating a Workspace, Custom Views, Data Forms, Data Validation, Filtering Data, Importing Data, Linking Workbooks, Share and Protect Worksheets, The Scenario Manager, Tracking Changes, Working with Comments. Excel 2007 for Beginners - Bundle (available in Spanish) $29.95 Excel 2007 for Beginners presents instruction for these commonly used tasks: Creating Charts, Creating Workbooks, Formatting Charts, Formulas and Functions, Introducing Excel, Lookup Functions, Move and Copy Data, Navigating Workbooks, Open and Save Workbooks, Page Breaks and Previewing, Page Setup Options, Printing, Proofing Tools, Relative and Absolute References, Screen Components, Using Functions and Working with Ranges. Excel 2007 Intermediate - Bundle (available in Spanish) $29.95 Excel 2007 Intermediate presents instruction for these commonly used tasks: 3D Formatting Features, Creating a Web Page, Custom and Conditional Formats, Formatting Data, Formatting Menu Options, Goal Seeker and Solver, Outlining, Pivot the Web, Sorting and Subtotals, Splitting, Freezing and Hiding, Working with Macros mail

Workbooks, Additional Customizing Toolbars, Tables, Pivot Tables on and Worksheets and E-

PowerPoint 2007 Beginner - Bundle available in Spanish) $29.95 PowerPoint 2007 for Beginners presents instruction for these commonly used tasks: Arranging Slides, Creating Presentations, Editing Presentations, Introducing PowerPoint, Opening, Saving and Closing, Outline View, Screen Components, Slide Layout, Slide View and View Buttons PowerPoint 2007 Intermediate - Bundle (available in Spanish) $29.95 PowerPoint 2007 Intermediate presents instruction for these commonly used tasks: Drawing Tools, Slide Master, Speaker Notes and Handouts, Templates and Title Master, Headers and Footers PowerPoint 2007 Advanced - Bundle (available in Spanish) $29.95 Outlook 2007 Advanced presents instruction for these commonly used tasks: Creating Charts, Enhancing Charts, Spelling Check and Printing, Tables and Working with Slide Shows

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Word 2007 Advanced – Bundle (available in Spanish) $29.95 Word 2007 Advanced presents instruction for these commonly used tasks: Advanced Mail Merge, Collaboration, Creating Web Pages, Documents and E-mail, File Management, Footnotes and Endnotes, Group Editing, Headers and Footers, Index and Table of Contents, Macros, Mail Merge, OLE, Bookmarks, and Hyperlinks, Outlining Documents, Page Design, Sorting Paragraphs and Lists, Template and Design Gallery, Working with Styles and Working with Templates Word 2007 Beginner - Bundle (available in Spanish) $29.95 Word 2007 for Beginners presents instruction for these commonly used tasks: Autocorrect, Basic Text Formatting, Correction Signs, Creating Documents, Envelopes and Labels, Find and Replace, Introducing Word, Moving and Copying Text, Navigation Tools, Opening, Saving and Closing, Printing Documents, Proofing Tools, Screen Components, Smart Tags and Task Panes Word 2007 Intermediate - Bundle (available in Spanish) $29.95 Word 2007 Intermediate presents instruction for these commonly used tasks: Automated Formatting, Borders and WordArt, Clip Art, Creating and Modifying Tables, Creating Forms, Drawing Tools, Formatting Paragraphs, Formatting Tables, Formatting with Tabs, Formulas in Tables, Saving Forms as Templates, Tables and Charts, Watermarks, Working with Columns Introduction to PCs $32.99 Description - This series is designed to introduce users to personal computers. Users will learn what a PC is and what an operating system is. They will learn basic computer skills such as turning a computer on, logging on to Windows, and working with files. Users will also learn to identify and use the major components of a PC, both externally and internally, including: disk drives, monitors, mice, keyboards, and printers. Internet/Internet Explorer $32.99 Description - The courses in this series teaches students to use Microsoft Internet Explorer to browse the Internet and to send and receive electronic mail using Microsoft Outlook Express. Internet Explorer 6 $32.99 Description - The courses in this series teaches students to use Microsoft Internet Explorer 6 to browse the Internet and to send and receive electronic mail using Microsoft Outlook Express. Project 2003 $32.99 Description - The Project 2003 series is designed to help learners with the basics of Microsoft Office Project 2007. This series explains how to set up a project; manage project files; create a task list; schedule tasks; view a schedule; define and assign resources and costs; track a project; and analyze progress and revise a schedule. NOTE: Computer skills courses are released quarterly and courses for earlier software versions may be available.

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ADDITIONAL COURSES

LEARNSOMETHING, INC.

GOVERNMENT

ETHICS

INSURANCE CE

AUTOMOTIVE SERVICE EXCELLENCE

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Florida's Code of Ethics: Sunshine Law and Public Records Act Online Training - FLC $15.00 The intent of this 12-hour course is to provide a standardized, uniform, and convenient source of information and educational outlet to all Florida state and local government elected and appointed officials, government and public service employees, appointed members of government and public service advisory boards and committees, and others that may be subject to the statutory provisions contained in these laws. This course provides comprehensive and practical information related to Florida's Code of Ethics, Government in the Sunshine Law, and Florida's Public Records Act. It provides practical examples to assist in understanding the provisions; Offers a number of references and contacts that can provide further clarification; and Includes interactive quizzes at the end of each module to allow participants to gauge their knowledge as they progress through the course. The online format provides a flexible and convenient option that allows participants to work at their own pace and according to their personal schedules. A certificate is provided upon successful completion of the course requirements. Code of Ethics (CLER Credit) IOG $15.00 This course 4-hour provides comprehensive and practical information related to Florida's Code of Ethics, Government in the Sunshine Law, and Florida's Public Records Act. It provides practical examples to assist in understanding the provisions; offers a number of references and contacts that can provide further clarification; and includes interactive quizzes at the end of each module to allow participants to gauge their knowledge as they progress through the course. This course has been approved by the Florida Bar for 4 hours credit. Government in the Sunshine Law (CLER Credit) IOG $15.00 This 4-hour course provides comprehensive and practical information related to Florida's Code of Ethics, Government in the Sunshine Law, and Florida's Public Records Act. It provides practical examples to assist in understanding the provisions; offers a number of references and contacts that can provide further clarification; and Includes interactive quizzes at the end of each module to allow participants to gauge their knowledge as they progress through the course. A certificate is provided upon successful completion of the course requirements. This course has been approved by the Florida Bar for 4 hours credit. Public Records (CLER Credit) $15.00 This course provides comprehensive and practical information related to Florida's Code of Ethics, Government in the Sunshine Law, and Florida's Public Records Act. This course has been approved by the Florida Bar for 4 hours credit. Agency Catastrophe Guide $65.00 This course looks at the impact of our all-too-common natural disasters: hurricanes, tornadoes, lightning, earthquakes and wildfires. Agencies must also face the possibilities of workplace violence and, after September 11th, the obvious seriousness of terrorism. Planning for disasters involve common sense, but it also requires careful thought, action and deliberation to be sure you minimize the impact of these potentially devastating events. Catastrophe planning cannot be a hit-or-miss operation…at home or at the office. This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. This course has been approved by the FL DOI for 4 hours Intermediate CE for Generic/L/H/V/GL/Title, Course ID# 42030 Building Your Service into Gold $65.00 Due to the nature of the business we tend to become insurance-focused rather than learning to concentrate on the customer's needs. Learn how to deliver your product and solve clients' concerns. This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. This course has been

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approved by the Florida DOI for 2 hours of Intermediate CE credit - Generic L/H/V, GL and Title CE #39496. Changing Attitudes: Creating Opportunities $65.00 Changing attitudes will create opportunity when you and your employees learn how to transfer negative attitudes into positive attitudes, overcome self-imposed limits, make decisions with confidence and learn practical and effective approaches to problem solving. This program is designed to help individuals and management cope with the continuous changes of today's diverse, downsized, re-engineered, team oriented workplace while improving performance. Learn how to: Transfer negative attitudes into positive ones! Foster communication and teamwork Inspire innovation and leadership! Create a climate for empowerment! and Turn Passive Resistance Into High Energy Performance!!!! Conflict Resolution $65.00 The focus in many insurance agencies today is on results: find better solutions-faster. To optimize performance you must be able to effectively resolve issues, settle differences, and implement solutions. This class provides individuals with a means of discovering how their style in handling conflict affects performance. This course will teach you how to: expand self-awareness; develop awareness of others; assess conflict situations; and apply new skills. This course has been approved by the Florida DOI for 2 hours of Intermediate CE credit Generic L/H/V, GL and Title CE # 39450. Errors and Omissions: Recognizing Risk $65.00 This course was designed to introduce and review the different aspects of Errors and Omissions in a seminarstyle environment. The course covers such topics as the importance of invariable practices within agencies, what to say and especially what not to say in a deposition, and how agents should handle themselves to prevent getting into E&O situations. This course has been approved by the FL DOI for 4 hours Intermediate CE for Generic/L/H/V/GL/Title, # 39056. The Facts of Flood $65.00 This course will introduce and review the different aspects of Flood Insurance in a seminar-style environment. You'll need about 5 hours to complete this course. This course has been approved by the Florida DOI for 5 hours of Intermediate level credit for P&C. - Course ID 40051. Fair Credit Reporting Act and Insurance Scoring $65.00 The FAIA " Fair Credit Reporting Act and Insurance Scoring (ONLINE)" seminar course features FAIA instructor David Thompson. Due to the nature of our business we become insurance-focused rather than learning to concentrate on the customer's needs. Learn how to deliver your product and solve clients' concerns. This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. This is a 4 hour class and has been approved by the Florida DOI for 4 hours of CE credit – intermediate level GL CE #40234. Health Insurance: Changes and Challenges $65.00 If you're having trouble keeping up with what's going on in the field of Health Insurance, be sure to make time to visit the "tribal counsel" led by FAIA's Jay Williams. He'll help you get a grip on the changes that cause the challenges. You'll work together to develop a greater understanding of things like: COBRA and Mini-COBRA; HIPAA - How does it relate to group AND individual health; ERISA; and VEBA - No, it's not an interplanetary spacecraft! You'll even learn how to survive the challenge of Long Term Care, including some important features to look for when advising your clients about this very popular issue. This class is perfect for folks with Life &

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Health licenses, Health only licenses and Property & Casualty licenses. This course has been approved by the Florida DOI for 3 hours of Intermediate CE for 2-40 Health Credit, Course ID# 43676. Highlights of Homeowners 2000 $65.00 This new program can best be described as ""hugely significant."" There are over 50 changes, many of which result in new significant coverage gaps for many clients. There are changes for kids away at college, the motor vehicle exclusion, business pursuits, special limits of liability, and golf carts just to name a few. New endorsements have been created for students away at school, golf carts, ""live-in"" situations, homes in the name of a trust, and relatives in an assisted living care facility. The impact of this new program can cause your client much hardship come claim time. Completing this course will bring you up to speed on the most important changes under the HO2000 program and you'll finish the course knowing what you need to do to best protect your clients. This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. This course has been approved by the Florida DOI for 4 hours of CE credit – intermediate level GL/Industrial Fire CE #40209. Home-based Business Coverages $65.00 Many of your personal and small commercial clients may be surprised to learn that their homeowners and renters policies specifically exclude losses from business activities. And when such losses occur, they can be devastating. Their business could be out of business - just like that. For example: A customer slips and falls on the insured's premises, breaks a hip and sues. An insured returns home to discover the house, and the office, in flames. While at a trade show, your insured's inventory is stolen from his van. Now FAIA is offering a course designed to educate you on the coverage options and risk management of home based businesses. In this four hour class, Home-Based Business, we'll look at what coverage is provided in the homeowners and auto policies for every business from accountants to zoologists. This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. This course has been approved by the Florida DOI for 4 hours of CE credit - GL CE #39498. Insuring E-Commerce Exposures $65.00 This online class designed to address the new risks associated with the Internet. A four-hour class, Insuring ECommerce Exposures will explore this dynamic topic in detail and provide you with practical tips and solutions. Intended for the experienced practitioner, this course will analyze: How to identify your customers' Erisks; Where today's standard ISO policies don't provide coverage for today's E-risks; and Solutions to Ecommerce exposures. This course has been approved by the FL DOI for 4 hours Intermediate CE for General Lines Property and Casualty # 39272 Know the Code - The Use of Unauthorized Entities $65.00 Effective October 1, 2002 the new insurance statutes took effect. In addition to stiffer penalties for using unauthorized entities to provide insurance coverage, there is a new CE requirement. It is required that every licensed agent must complete 2 hours of their continuing education on the subject of using unauthorized entities, Multiple Employer Welfare Arrangements, and ERISA. This class fills that requirement! This class has been approved for 2 hours Unlicensed Entities Subject Matter, Course ID# 45942. Mastering Time $65.00 It's no secret that time is money! If you could reduce your staff's wasted time by just five minutes every hour, your office productivity would jump 8.3 %. This means that: You could squeeze more tasks into every workday; Departments or teams could meet project deadlines more easily and serve more customers; and Managers could

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spend more time on training and development of employees (your number one resource)! This course focuses on specific issues that require attention and learn simple, practical methods to improve YOUR time management skills! This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. This course has been approved by the FL DOI for 2 hours Intermediate CE for Generic/L/H/V/GL/Title, Course ID# 39497. Ordinance or Law Coverage Review $65.00 Are you a prospector? Do you have all the tools to find gold in an insurance form and do you know a land mine when you see one? If you said no, then make plans to participate in FAIA's three hour continuing education course and discover the riches and roadblocks in ISO's ordinance or law endorsement. The first stop during your three hour journey in the land of ordinance or law will identify and define key road signs such as building, zoning and land use ordinance or laws. Next you'll cross into the rugged terrain known as the reasons for coverage where you'll find out why this coverage is needed. Your prospecting will then lead you over the hills and through valleys of coverage analysis and discover how this form has evolved and how the coverages apply. You'll want to be on solid ground when you cross into the fields of interest such as: the fork in the road: which coverage options should be taken; Demolition cost coverage vs. debris removal; Increased cost of construction coverage; and more! Next you'll dig beneath the surface and discover how and what ordinances or laws have an impact on building owners in Florida. Finally, there will be a special excursion into the land of determining limits of insurance for ordinance or law. Here you'll scan the horizon of methods used to arrive at insurance limits and which method is best and which method is a mirage. This course has been approved by the Florida DOI for 3 hours of CE credit - P&C intermediate level # 39435. Personal Umbrella Policy Review $65.00 All umbrella forms are NOT alike. This two-hour class looks at seven sample umbrella forms and does a complete analysis of the coverage differences. You'll leave this class understanding why the cost of one umbrella is $94 and the other is $175. The reason is one word: coverage. This course has been approved by the Florida DOI for 2 hours of Intermediate CE credit - Generic lines P&C CE # 39451. Privacy Laws Affecting Insurance in Florida $65.00 This class examines the Gramm-Leach-Bliley Act (GLBA) which is sometimes referred to as ""the agency privacy act."" GLBA imposes restrictions on what ""nonpublic personal information"" a financial institution may share with others. Since insurance companies and agencies fall under the ""financial institution"" category they are subject to GLBA. Therefore it's imperative that agencies and companies understand what information they can collect, with whom they can share that information, when an ""opt-out"" notice is required, and under what circumstances they must provide the ""privacy notice"" to their customers. This course has been approved the Florida DOI for 4 hours of Intermediate level credit - Generic LHV, GL & Title. Course ID# 41850. Understanding Life $65.00 Finally, you'll relax under the tree of knowledge where you'll discover the ups and downs of the different types of Life Insurance including Term, Universal, Whole and Variable Life products. And, as always, you'll walk away with a book full of useful information. This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price. Once you buy the course, you have 90 days to complete it and pass the exam with a score of 70% or higher. If you fail your exam, you'll have two chances to take it again within the same 90-day period. This course has been approved by the Florida DOI for 4 hours Intermediate CE for Life Combo credit, Course ID #43675.

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InVEST Automobile $65.00 When you have completed this InVEST class, you will be well on your way to completing the ACSR (Accredited Customer Service Representative) Designation, which qualifies you to WORK in the insurance industry! (The content you will use for InVEST is pulled directly out of the ACSR course, so the unit and lesson numbers may not be in order.) InVEST is a nationally recognized program, created by the Independent Insurance Agents of America (IIAA), and offers students an introduction to insurance as a potential career. InVEST Customer Service $65.00 After passing this course, you'll have a good working knowledge of agency errors and omissions concerns, account development techniques, office procedures, and quality customer service. You'll need about 11 hours to complete this course. This course has been approved by the FL DOI for 8 hours Basic CE for Generic/L/H/V/GL/Title, # 39201. Navigating Interstate 494, F.S.(on Florida Assc Mortgage brokers) $65.00 This course covers a thorough review of Florida's Mortgage Brokering and Lending Act. Navigate with FAMB through the nuances of the Act. Whether you are brokering loans or funding in our state, you cannot afford to miss our course. We review the law and rules together and dissect them by subject, provide you with an outline and reference for each section and guide you through the interpretation of Florida's act. ASE A1 $19.95 This course reviews the following: General Engine Diagnostics; Cylinder Head and Valve Train Diagnostics and Repair; Engine Block Diagnostics and Repair; Lubrication and Cooling system diagnostics and repair; and Fueling, Electrical, Ignition, and Exhaust System Inspection service. ASE A2 $19.95 This course reviews the following: General Transmission/Transaxle Diagnosis (Mechanical/Hydraulic Systems, Electronic Systems); Transmission/Transaxle Maintenance and Adjustment; In-Vehicle Transmission/Transaxle Repair; and Off-Vehicle Transmission/Transaxle Repair (Removal, Disassembly, & Assembly, Gear Train, Shafts, Bushings, Pump and Case, and Friction and Reaction Units) ASE A3 $19.95 This course reviews the following: Clutch Diagnosis and Repair; Transmission Diagnosis and Repair; Transaxle Diagnosis and Repair; Drive Shaft, Half Shaft & Universal Joint/Constant Velocity (CV) Joint Diagnosis and Repair (Front and Rear Wheel Drive); Rear Axle Diagnosis and Repair (Ring and Pinion Gears, Differential Case Assembly, Limited Slip/Locking Differential, and Axle Shafts); and Four-Wheel Drive/All-Wheel Drive Component Diagnosis & Repair. ASE A4 $19.95 This course reviews the following: Steering Systems Diagnosis and Repair (Steering Columns, Steering Units, and Steering Linkage); Suspension Systems Diagnosis and Repair (Front Suspensions and Rear Suspensions); Related Suspension and Steering Service; Wheel Alignment Diagnosis, Adjustment, and Repair: and Wheel and Tire Diagnosis and Repair. ASE A5 $19.95 This course reviews the following: Hydraulic System Diagnosis and Repair (Master Cylinder, Lines and Hoses, Valves and Switches, and Bleeding, Flushing, and Leak Testing); Drum Brake Diagnosis & Repair; Disc Brake

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Diagnosis & Repair; Power Assist Units Diagnosis & Repair; and Miscellaneous Systems Diagnosis and Repair; Antilock Brake System (ABS) Diagnosis and Repair. ASE A6 $19.95 This course reviews the following: General Electrical/Electronic System Diagnosis; Battery Diagnosis and Service; Starting System Diagnosis and Repair; Charging System Diagnosis and Repair; Lighting Systems Diagnosis and Repair (Headlights, Parking Lights, Taillights, Dash Lights, Courtesy Lights, Stoplights, Turn Signals, Hazard Lights, and Back-up Lights); Gauges, Warning Devices, & Driver Information Systems Diagnosis and Repair; Horn and Wiper/Washer Diagnosis and Repair; and Accessories Diagnosis & Repair (Body and Miscellaneous). ASE A7 $19.95 This course reviews the following: A/C System Diagnosis and Repair; Refrigeration System Component Diagnosis and Repair (Compressor and Clutch, Evaporator, Condenser, & Related Components); Heating & Engine Cooling Systems Diagnosis and Repair; Operating Systems & Related Controls Diagnosis and Repair (Electrical, Vacuum/Mechanical, and Automatic & Semi-Automatic HVAC Systems); and Refrigerant Recovery, Recycling, Handling, and Retrofit. ASE A8 $19.95 This course reviews the following: General Engine Diagnosis; Ignition System Diagnosis and Repair; Fuel, Air Induction, and Exhaust Systems Diagnosis and Repair; Emissions Control Systems Diagnosis and Repair (Including OBDII, Positive Crankcase Ventilation, Exhaust Gas Recirculation, Air Injection (AIR) & Catalytic Converter, and Evaporative Emissions Controls); Computerized Engine Controls Diagnosis and Repair (including OBDII); Engine Electrical Systems Diagnosis and Repair (Battery, Starting System, and Charging System). ASE L1 $19.95 This course reviews the following: General Powertrain Diagnosis; Computerized Powertrain Controls Diagnosis (including OBDII); Ignition System Diagnosis; Fuel Systems & Air Induction Systems Diagnosis; Emissions Control Systems Diagnosis; and I/M Failure Diagnosis. Public Involvement Training $15.00 You will find this course set up in six modules like the TOOL KIT, with supporting text, graphics, and some interactivity. You can find references throughout the course, and at the end of some modules, that you may want to download and/or print out for your use. You may also access these references by clicking on the Resources button for a complete list to download or print at any time. All information in the TOOL KIT is available in this online course. This course is intended to go hand-in-hand with the PUBLIC INVOLVEMENT TRAINING PROGRAM, which includes an Overview Course, an Expanded Overview Course, and an Advanced Course. The Advanced Course involves several days of intensive training and provides an overview of the importance of public involvement and training on each individual TOOL KIT module. International Hearing Society: Infection Control for Hearing Healthcare Providers $59.00 This course will provide the necessary information to allow you to adopt clinical procedures that minimize the risk of contaminating yourself, families, patients and colleagues with infectious agents encountered in the clinical environment. You will learn how to develop your own infection control plan.

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International Hearing Society: Using the Client Oriented Scale of Improvement $29.00 This course is designed to familiarize the learner with the Client Oriented Scale of Improvement (COSI). It will demonstrate the proper administrative techniques for a self-assessment questionnaire, and will illustrate the proper mechanism of the COSI form and process with four case studies that support the content.

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LearnSomething Course Catalog  

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