SYSTEM INTEGRATOR PARTNERSHIPDELIVERING VALUE TO THE END CUSTOMER Engaging a system integrator to build a solution from standard vendor software and hardware products can meet an organizationâ€™s business goals faster and with less cost than designing and developing a bespoke solution. Ensuring that the integrated system meets the needs of their customer is the integratorâ€™s primary objective, however equally as important is their customer having trained staff to operate and maintain the system. Through partnership with a leading system integrator we are engaged to deliver the training elements of communication system integration projects delivering best value to the customer with each partner focusing on their area of expertise whilst working collaboratively within the project.
Engagement Model Our engagement model centralises on training consultancy and live & on-demand learning designed and delivered by practicing consultants who play integral roles in technology business combined with our project management services.
SYSTEM INTEGRATOR PARTNERSHIP-DELIVERING VALUE TO THE END CUSTOMER
Combining good project management, technical, design and teaching expertise with a willingness to flex with the primary integrators program and customer need are the key ingredients to be an effective partner.” — Alison Beadle, EMEA Program Director
Training Needs Analysis Staff upskilling requirements range from level one support functions through to engineering levels depending on the support services purchased form the integrator but what is key for a successful transition or adoption is capturing what roles will be required when the new system is live, what staff current skills sets are and what new skills they will need to perform their role. Our project team and consultants work with the system design and engineering teams to identify the roles required to operate, administer and maintain the new system and the tasks that each role will need to undertake to ensure the system remains configured and operational. Our consultants analyse the tasks and create role profiles and learning objectives for each task and identify the level each task will need to be performed.
Training programmes are designed for the best fit for the audience and take the form of on demand (CBT) learning, instructor led bespoke system learning and commercial courses. We have partnered with leading on-demand content creators to create innovative and engaging on demand learning that can be hosted on our learning management system or in a customer’s learning management system. On demand modules can be taken from a computer or hand-held device offering flexibility as to when and how to learn. All modules are built SCORM compliant so can easily be hosted in a customer’s environment. Live courses are a blend of instructional and facilitated dialogue and activity. Each course will be designed to provide a significant portion of course content delivered using facilitated hands-on/activity on the integrated system and learners receive a complete e-resource package hosted on their personal account in our learning portal. Our implementation model includes gateway reviews after each activity to ensure the project and outputs remain aligned to the system build, customer expectations and can accommodate changes when they occur.
Training Delivery We deliver the training on an international scale to meet the project timescale requirements and manage all service delivery components. Live training is delivered through our global pool of Instructors with continuity through the design and delivery phases. Our infrastructure and resource pool enable us to scale to meet the Customer’s requirements.
Measuring current skills against required skills is captured in a training needs assessment. We deploy several tools to capture an individual’s current skill set - self-assessment surveys, consultant interviews and online skills assessments aligned to both roles and depth of knowledge. By analysing the data and outcomes of the training needs assessment we design a modular training program that addresses the delta and with role aligned learning paths ensuring that the training investment is spent where needed and at the same time future proofing the organization for onboarding new staff into the roles.
TRANSFORMING ORGANIZATIONS’ PEOPLE • PROCESSES • TECHNOLOGY TECHNOLOGY BRANDS Adobe
Lean Six Sigma
IT & MANAGEMENT TRAINING TOPICS Agile & Scrum
Linux & UNIX
Mobile App Development
Big Data & Data Science
ITIL®, COBIT® & TOGAF®
.NET / Visual Studio
ITSM Certification Training
Networking & Virtualization
Leadership & Professional Development
Python, Perl & C++
Trusted Partner for 60,000+ Organizations
600+ Expert Advisors
Demonstrated Past Performance
serving national and multinational corporations, government agencies, education and non-profits
serving our global customer footprint and averaging 20+ years of diverse real-world experience
in offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment
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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®).