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LEARNINGTREE.COM

ALIGNING PEOPLE, PROCESSES & TECHNOLOGY TO SUPPORT A SERVICE MANAGEMENT BEST PRACTICES INITIATIVE CHALLENGE: Improve Efficiencies and Alignment of the IT Organization With the Business In 2014, a large mortgage loan company began an initiative to implement service management best practices throughout the organization, which included IT service management training to validate knowldge by student’s earning their Foundation, Intermediate, and Expert level ITIL certifications.

SOLUTION: Customized ITIL Training Solutions

KEY RESULTS Over 400

PEOPLE

PROCESS

TECHNOLOGY

employees trained to successfully implement service management best practices

Over 95% The company’s ITIL training is delivered via cohorts, focusing on Foundation, Intermediate, and Expert level modules.

The company chose Learning Tree to leverage their real-world experience for assisting clients to implement service management best practices.

The company has also benefited from Learning Tree’s technology and web-based learning resources that help the students prepare and pass their certification exams.

Business Case for Your Organization

of the employees have attained their ITIL certifications

3.79 on a 4-Point Scale Students rated the course’s relevance to course objectives an average of 3.79 on a 4-point scale

92% of the 350 ITSM professionals surveyed by Axelos agree they need a much stronger strategic vision, aligned with the wider business¹ Providing ITIL training to cohorts in the IT organization enables groups of employees to have a structured, consistent path to achieving their ITIL certifications. Learning Tree can work with your organization to provide training to help implement service management best practices. 1. Axelos


HIGH-PERFORMANCE TRAINING & IMPLEMENTATION SOLUTIONS FROM LEARNING TREE DATA & SECURITY

APPLICATION DEVELOPMENT

BUSINESS MANAGEMENT

NETWORKING

Activity-Based Intelligence

.NET / Visual Studio

Business Analysis

Cisco

Big Data

Adobe

Communication Skills

Cloud Computing

Business Intelligence

Agile & Scrum

Cyber Security

Apple Programming

IBM ITIL , COBIT  & TOGAF

Oracle

Java Programming

SQL Server

Mobile App Development

Leadership & Professional Development

Python, Perl & C++

Microsoft Office

Adobe

Software Development

Project Management

Cisco

Web Development

SharePoint

IBM

APPLICATION OPERATING SYSTEMS

®

®

Networking & Virtualization

®

BRAND

Oracle

UNIX & Linux Windows Desktop Windows Systems

For over 40 years, Learning Tree has been a Proven Market Leader Trusted Partner for 60,000+ Organizations

600+ Expert Advisors

Demonstrated Past Performance

serving national and multinational corporations, government agencies, education and non-profits

serving our global customer footprint and averaging 20+ years of diverse real-world experience

in offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment

Learn more at: LearningTree.com/AboutUs

Optimizing IT Workforce Performance

LEARNINGTREE.COM

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®).

A Large Mortgage Loan Company Improved Efficiencies with ITIL  

See how a large mortgage company improved efficiencies and alignment of the IT organization with the business.

A Large Mortgage Loan Company Improved Efficiencies with ITIL  

See how a large mortgage company improved efficiencies and alignment of the IT organization with the business.