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ITIL®: High-Performance Training & Implementation Solutions

ENSURE A SUCCESSFUL ITIL IMPLEMENTATION ®

By Creating Alignment Between People, Organizational Processes & Technology

PEOPLE

PROCESS

TECHNOLOGY

A Holistic Approach to Optimize Your Workforce

Comprehensive ITIL Learning Paths

High-Performance Training & Implementation Solutions

Learn more

Learn more

Learn more

Optimizing IT Workforce Performance


ITIL HAS PROVEN TO BE THE BEST FRAMEWORK IN SERVICE MANAGEMENT 92%

50-75%

$130 Million

92% of organizations see strong or meaningful synergies between ITIL and other best management practices for managing strategic changes.

Organizations that successfully leverage ITIL report a 50-75% reduction in unplanned work for mission critical services.

The adoption of ITIL saved the State of Illinois over $130 million annually. — Public CIO

— Gartner

— Axelos

Optimize Your ITIL Workforce by Creating Alignment Between People, Processes & Technology

PEOPLE

PROCESS

TECHNOLOGY

Having a clear, up-to-date understanding of job roles and the competent people to fulfill those roles is essential for any ITIL implementation to be successful.

ITIL adoption often involves refining current processes and policies. To ensure your implementation is a success, a deep understanding of the framework is necessary.

Adopting IT Service Management (ITSM) technology is critical. However, for your ITIL implementation to be successful, your workforce needs to know how to fully leverage the ITSM Software.

Learning Tree’s ITIL Workforce Development Make Your ITIL Investment a Success In addition to offering a full suite of accredited ITIL Training, including preparation for the new ITIL Practitioner Qualification, Learning Tree has extensive experience guiding large government and commercial organizations through their ITIL implementations. Leveraging our Workforce Optimization Solutions, we work with you to ensure your staff has the right skills, and that those skills are being applied to the job. Furthermore, our expert ITIL instructors can support you through Acceleration Workshops and serve as embedded advisors to guide your staff through ITIL projects — simultaneously helping your organization and enhancing the skills of your staff.


A HOLISTIC APPROACH TO OPTIMIZE YOUR WORKFORCE

DEFINE

Organizational Structure, Processes & Job Roles

ENHANCE

Knowledge, Skills & Abilities (KSAs)

ASSESS/MAP Knowledge, Skills & Abilities (KSAs)

› Based on your specific

ITIL needs, our experts will ensure your workforce has a proper framework with well-defined processes and job roles

› Create a clear business

plan that establishes the goals and vision of your ITIL implementation

› Develop a customized

ITIL curriculum with individual learning plans to meet the needs of your staff and organization

› Align the Knowledge,

Skills, and Abilities (KSAs) of your workforce to your immediate, short-term, and long-term business goals

› Provide program

› Determine the KSAs

management of the training, coaching, and mentoring of your staff

of your existing staff and identify skill gaps using automated skills assessments

ITIL ACCELERATION WORKSHOPS

IMPLEMENT

Process & Organizational Improvements

› Rapidly increase the

process maturity of your ITIL staff with customized Acceleration Workshops

› Embed our expert

instructors to help your staff apply newly gained skills on the job

• Identify the optimal ITIL workforce structure with defined job roles and responsibilities • Establish best practices for delivering, supporting, and improving IT services • Apply a governance plan to enhance the performance of your ITIL adoption • Overcome obstacles to process change and help your workforce apply their newly gained skills

Optimizing IT Workforce Performance


Learning Tree’s Comprehensive ITIL Curriculum Provides a Pathway to Professional Recognition Whether you want to achieve ITIL certification, perform more effectively in your ITIL job role, or need guidance through an ITIL implementation, Learning Tree is your first choice for comprehensive ITIL instruction and exam preparation. With our reputation for truly effective training, you benefit from a complete ITIL curriculum and our exclusive ITIL Certification Success Package to ensure your ITIL goals are met.

ITIL EXPERT MANAGING ACROSS THE LIFECYCLE Course 983 • 5 Days • 5 ITIL credits (requires 17 credits to take)

ITIL INTERMEDIATE: LIFECYCLE MODULES

ITIL INTERMEDIATE: CAPABILITY MODULES

3 ITIL credits per module

4 ITIL credits per module

Service Strategy

Course 982 • 3 Days

Service Design

Course 993 • 3 Days

ITIL PRACTITIONER

Service Transition

Course 1198 • 2 Days 3 ITIL credits

Course 992 • 3 Days

Operational Support and Analysis Course 995 • 5 Days

Release, Control and Validation Course 996 • 5 Days

Planning, Protection and Optimization Course 997 • 5 Days

Service Operation Course 991 • 3 Days

Service Offerings and Agreements Course 998 • 5 Days

Continual Service Improvement Course 994 • 3 Days

ITIL FOUNDATION Course 1197 • 3 Days • 2 ITIL credits

Bridge the Gap in Your ITIL Implementation With the New ITIL Practitioner Qualification After numerous requests for practical elements to bridge the gap between ITIL Foundation and ITIL Intermediate Certifications, AXELOS has developed the ITIL Practitioner Qualification. This new qualification provides IT Service Management (ITSM) professionals with essential ITIL skills, and gives managers the confidence to initiate and successfully carry out required improvement initiatives within their organization.

LEARN MORE AT: LEARNINGTREE.COM/ITIL OR CALL 1-800-843-8733


MEET SANDRA KELLY

MEET HITESH PATEL

Sandra Kelly has over 30 years of IT operational experience. She is an IT Service Management consultant with focus on delivering processes based on customers’ individual direction, strategy, and needs. Sandra has earned several accreditations, including:

Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped a large number of international clients successfully adopt ITIL within their organization. Hitesh has earned several accreditations, including:

Learning Tree ITIL Author, Instructor & ITSM Consultant

• Author of Learning Tree International’s ITIL Service Management Curriculum •T  echnical editor of Learning Tree’s newly developed ITIL Practitioner Certification course

Sandy is adept at developing effective processes, procedures, and controls for risk-based environments and has strong organizational and communication skills at all levels of the organization.” — Washington-Metropolitan Area Consulting Firm

Award-Winning ITIL Author, Instructor & Transformation Consultant

• Awarded ‘2015 ITSM Rising Star of the Year’ from SITS (Service Desk & IT Support) • Featured by AXELOS to launch the newly developed ITIL Practitioner Certification • Author of Service Management Acceleration Consultancy & Workshops

Hitesh is a dynamic individual with a very positive ‘can-do’ attitude. With his help, the people and processes in our department were greatly improved, and we are now operating at a world-class standard.” — A. Padden, Technical Service

LEARNING TREE’S EXCLUSIVE ITIL CERTIFICATION SUCCESS PACKAGE Unlimited ITIL Course & Exam Retakes Ensure your ITIL Certification Success with Unlimited ITIL Course and Exam Retakes at any Education Center, anywhere in the world via ProctorU, or at any Pearson Vue Testing Center

Live & Recorded Webinars Prepare for your ITIL training with Live and Recorded Webinars led by Learning Tree expert instructors

Job Titles Mapping Tool Receive guidance and chart your ITIL Certification Path with our Job Titles Mapping Tool

LEARN MORE AT: LEARNINGTREE.COM/ITIL-SUCCESS Optimizing IT Workforce Performance


HIGH-PERFORMANCE TRAINING & IMPLEMENTATION SOLUTIONS FROM LEARNING TREE DATA & SECURITY

APPLICATION DEVELOPMENT

BUSINESS MANAGEMENT

NETWORKING

Activity-Based Intelligence

.NET / Visual Studio

Business Analysis

Cisco

Agile & Scrum

Communication Skills

Cloud Computing

Apple Programming

ITIL , COBIT  & SFIA

Networking & Virtualization

Java Programming

Leadership & Professional Development

Big Data Business Intelligence Cyber Security

Mobile App Development

Oracle

®

Microsoft Office

Python, Perl & C++

SQL Server

®

Software Development

Project Management SharePoint

Web Development

APPLICATION OPERATING SYSTEMS UNIX & Linux Windows Desktop Windows Systems

For over 40 years, Learning Tree has been a Proven Market Leader 600+ Expert Advisors

Demonstrated Past Performance

serving national and multinational corporations, government agencies, education & non-profits

serving our global customer footprint and averaging 20+ years of diverse real-world experience

in offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment

US1611 ITILBR

Trusted Partner for 60,000+ Organizations

Optimizing IT Workforce Performance

LEARNINGTREE.COM/ITIL

1-800-THE-TREE (843-8733)

®

ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Ensure a Successful ITIL Implementation  

Gain a deep understanding of ITIL job roles and best practices to ensure your ITIL adoption is a success.

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