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ITIL®: High-Performance Training & Implementation Solutions

ENSURE A SUCCESSFUL ITIL IMPLEMENTATION ®

By Creating Alignment Between People, Organizational Processes & Technology

PEOPLE

PROCESS

TECHNOLOGY

A Holistic Approach to Optimize Your Workforce

Comprehensive ITIL Learning Paths

High-Performance Training & Implementation Solutions

Learn more

Learn more

Learn more


ITIL HAS PROVEN TO BE THE BEST FRAMEWORK IN SERVICE MANAGEMENT 92%

50-75%

$130 Million

92% of organizations see strong or meaningful synergies between ITIL and other best management practices for managing strategic changes.

Organizations that successfully leverage ITIL report a 50-75% reduction in unplanned work for mission critical services.

The adoption of ITIL saved the State of Illinois over $130 million annually. — Public CIO

— Gartner

— Axelos

Optimize Your ITIL Workforce by Creating Alignment Between People, Processes & Technology

PEOPLE

PROCESS

TECHNOLOGY

Having a clear, up-to-date understanding of job roles and the competent people to fulfill those roles is essential for any ITIL implementation to be successful.

ITIL adoption often involves refining current processes and policies. To ensure your implementation is a success, a deep understanding of the framework is necessary.

Adopting IT Service Management (ITSM) technology is critical. However, for your ITIL implementation to be successful, your workforce needs to know how to fully leverage the ITSM Software.

Learning Tree’s ITIL Workforce Development Make Your ITIL Investment a Success In addition to offering a full suite of accredited ITIL Training, including preparation for the new ITIL Practitioner Qualification, Learning Tree has extensive experience guiding large government and commercial organizations through their ITIL implementations. Leveraging our Workforce Optimization Solutions, we work with you to ensure your staff has the right skills, and that those skills are being applied to the job. Furthermore, our expert ITIL instructors can support you through Acceleration Workshops and serve as embedded advisors to guide your staff through ITIL projects — simultaneously helping your organization and enhancing the skills of your staff.


A HOLISTIC APPROACH TO OPTIMIZE YOUR WORKFORCE

DEFINE

Organizational Structure, Processes & Job Roles

ENHANCE

Knowledge, Skills & Abilities (KSAs)

ASSESS/MAP Knowledge, Skills & Abilities (KSAs)

› Based on your specific

ITIL needs, our experts will ensure your workforce has a proper framework with well-defined processes and job roles

› Create a clear business

plan that establishes the goals and vision of your ITIL implementation

› Develop a customized

ITIL curriculum with individual learning plans to meet the needs of your staff and organization

› Align the Knowledge,

Skills, and Abilities (KSAs) of your workforce to your immediate, short-term, and long-term business goals

› Provide program

› Determine the KSAs

management of the training, coaching, and mentoring of your staff

of your existing staff and identify skill gaps using automated skills assessments

ITIL ACCELERATION WORKSHOPS

IMPLEMENT

Process & Organizational Improvements

• Identify the optimal ITIL workforce structure with defined job roles and responsibilities • Establish best practices for delivering, supporting, and improving IT services • Apply a governance plan to enhance the performance of your ITIL adoption • Overcome obstacles to process change and help your workforce apply their newly gained skills

› Rapidly increase the

process maturity of your ITIL staff with customized Acceleration Workshops

› Embed our expert

instructors to help your staff apply newly gained skills on the job


Learning Tree’s Comprehensive ITIL Curriculum Whether you want to achieve ITIL certification, perform more effectively in your ITIL job role, or need guidance through an ITIL implementation, Learning Tree is your first choice for comprehensive ITIL instruction and exam preparation.

ITIL v3

ITIL EXPERT MANAGING ACROSS THE LIFECYCLE

17 Credits

Course 983 • 5 Days • 5 ITIL credits (requires 17 credits to take)

ITIL INTERMEDIATE: LIFECYCLE MODULES

ITIL INTERMEDIATE: CAPABILITY MODULES

3 ITIL credits per module

4 ITIL credits per module

Service Strategy

Course 982 • 3 Days

Service Design

Course 993 • 3 Days

ITIL PRACTITIONER

Service Transition

Course 1198 • 2 Days 3 ITIL credits

Course 992 • 3 Days

Operational Support and Analysis Course 995 • 5 Days

Release, Control and Validation Course 996 • 5 Days

Planning, Protection and Optimization Course 997 • 5 Days

Service Operation Course 991 • 3 Days

Service Offerings and Agreements Course 998 • 5 Days

Continual Service Improvement Course 994 • 3 Days

ITIL FOUNDATION Course 1197 • 3 Days • 2 ITIL credits

ITIL 4 FOUNDATION 2 WAYS TO PREPARE

New to ITIL or Looking for a More In-depth Look into ITIL 4?

Have Previous ITIL v3 Experience or a Current ITIL v3 Qualification?

ITIL 4 Foundation Certification Training • Course 1199

ITIL 4 Foundation Express • Course 1180

• Full 3 days of training • Exam included

• Deep dive into ITIL

LEARN MORE AT: LEARNINGTREE.CA/ITIL

• Fast-paced, 2-day bootcamp • Bridges knowledge gap between ITIL v3 & ITIL 4 • Exam included


Making the ITIL v3 to ITIL 4 Transition ITIL 4 has been developed to be compatible with the existing ITIL v3 certification scheme. All current ITIL certifications will remain valid following the update, and all credits gained can help you continue your ITIL journey in the new certification scheme.

ITIL v4 ITIL® MASTER

Managing Professional (MP) Transition ITIL Expert or 17 ITIL v3 credits required to take the MP exam

ITIL® Managing Professional (IMP)

ITIL® Strategic Leader (SL)

ITIL® Specialist

ITIL® Specialist

ITIL® Specialist

ITIL® Strategist

ITIL® Strategist

ITIL® Leader

Create, Deliver, & Support

Drive Stakeholder Value

High Velocity IT

Direct, Plan & Improve

Direct, Plan & Improve

Digital & IT Strategy

ITIL®4 FOUNDATION

Available Now ® ITIL 4 FOUNDATION – 3 Days

Available Now ITIL®4 FOUNDATION Express – 2 Days

Recommended for those new to ITIL and for those who want to learn application through in-class assignments.

Recommended for those who hold and ITIL 3 qualification and want an express course covering the content of the ITIL 4 Foundation syllabus.

Includes in-class exam session

Includes exam voucher to take the exam post training

MEET SANDRA KELLY

MEET HITESH PATEL

Sandra Kelly has over 30 years of IT operational experience. She is an IT Service Management consultant with focus on delivering processes based on customers’ individual direction, strategy, and needs.

Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped a large number of international clients successfully adopt ITIL within their organization.

Learning Tree ITIL Author, Instructor & ITSM Consultant

Sandy is adept at developing effective processes, procedures, and controls for risk-based environments and has strong organizational and communication skills at all levels of the organization.” — Washington-Metropolitan Area Consulting Firm

Award-Winning ITIL Author, Instructor & Transformation Consultant

Hitesh is a dynamic individual with a very positive ‘can-do’ attitude. With his help, the people and processes in our department were greatly improved, and we are now operating at a world-class standard.” — A. Padden, Technical Service


TRANSFORMING ORGANIZATIONS’ PEOPLE • PROCESSES • TECHNOLOGY TECHNOLOGY BRANDS Adobe

IBM

Oracle

Salesforce

AWS

Lean Six Sigma

Power BI

VMware

Cisco

Microsoft

Red Hat

IT & MANAGEMENT TRAINING TOPICS Agile & Scrum

Cyber Security

Linux & UNIX

SharePoint

Apple Programming

DevOps

Microsoft Office

Software Development

Azure

FAC P/PM

Mobile App Development

SQL Server

Big Data & Data Science

ITIL®, COBIT® & TOGAF®

.NET / Visual Studio

Web Development

Business Analysis

ITSM Certification Training

Networking & Virtualization

Windows Training

Business Intelligence

Java Programming

Project Management

Cloud Computing

Leadership & Professional Development

Python, Perl & C++

Communication Skills

Trusted Partner for 60,000+ Organizations

600+ Expert Advisors

Demonstrated Past Performance

serving national and multinational corporations, government agencies, education and non-profits

serving our global customer footprint and averaging 20+ years of diverse real-world experience

in offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment

CA1905 ITILBR

LEARN MORE AT: LEARNINGTREE.CA

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®).

Profile for LearningTree International

Ensure A Successful ITIL Implementation CA Edition  

Gain a deep understanding of ITIL job roles and best practices to ensure your ITIL adoption is a success.

Ensure A Successful ITIL Implementation CA Edition  

Gain a deep understanding of ITIL job roles and best practices to ensure your ITIL adoption is a success.