ITIL®: High-Performance Training & Implementation Solutions
ENSURE A SUCCESSFUL ITIL IMPLEMENTATION ®
By Creating Alignment Between People, Organizational Processes & Technology
A Holistic Approach to Optimize Your Workforce
Comprehensive ITIL Learning Paths
High-Performance Training & Implementation Solutions
ITIL HAS PROVEN TO BE THE BEST FRAMEWORK IN SERVICE MANAGEMENT 92%
92% of organizations see strong or meaningful synergies between ITIL and other best management practices for managing strategic changes.
Organizations that successfully leverage ITIL report a 50-75% reduction in unplanned work for mission critical services.
The adoption of ITIL saved the State of Illinois over $130 million annually. — Public CIO
Optimize Your ITIL Workforce by Creating Alignment Between People, Processes & Technology
Having a clear, up-to-date understanding of job roles and the competent people to fulfill those roles is essential for any ITIL implementation to be successful.
ITIL adoption often involves refining current processes and policies. To ensure your implementation is a success, a deep understanding of the framework is necessary.
Adopting IT Service Management (ITSM) technology is critical. However, for your ITIL implementation to be successful, your workforce needs to know how to fully leverage the ITSM Software.
Learning Tree’s ITIL Workforce Development Make Your ITIL Investment a Success In addition to offering a full suite of accredited ITIL Training, including preparation for the new ITIL Practitioner Qualification, Learning Tree has extensive experience guiding large government and commercial organizations through their ITIL implementations. Leveraging our Workforce Optimization Solutions, we work with you to ensure your staff has the right skills, and that those skills are being applied to the job. Furthermore, our expert ITIL instructors can support you through Acceleration Workshops and serve as embedded advisors to guide your staff through ITIL projects — simultaneously helping your organization and enhancing the skills of your staff.
A HOLISTIC APPROACH TO OPTIMIZE YOUR WORKFORCE
Organizational Structure, Processes & Job Roles
Knowledge, Skills & Abilities (KSAs)
ASSESS/MAP Knowledge, Skills & Abilities (KSAs)
› Based on your specific
ITIL needs, our experts will ensure your workforce has a proper framework with well-defined processes and job roles
› Create a clear business
plan that establishes the goals and vision of your ITIL implementation
› Develop a customized
ITIL curriculum with individual learning plans to meet the needs of your staff and organization
› Align the Knowledge,
Skills, and Abilities (KSAs) of your workforce to your immediate, short-term, and long-term business goals
› Provide program
› Determine the KSAs
management of the training, coaching, and mentoring of your staff
of your existing staff and identify skill gaps using automated skills assessments
ITIL ACCELERATION WORKSHOPS
Process & Organizational Improvements
• Identify the optimal ITIL workforce structure with defined job roles and responsibilities • Establish best practices for delivering, supporting, and improving IT services • Apply a governance plan to enhance the performance of your ITIL adoption • Overcome obstacles to process change and help your workforce apply their newly gained skills
› Rapidly increase the
process maturity of your ITIL staff with customized Acceleration Workshops
› Embed our expert
instructors to help your staff apply newly gained skills on the job
Learning Tree’s Comprehensive ITIL Curriculum Whether you want to achieve ITIL certification, perform more effectively in your ITIL job role, or need guidance through an ITIL implementation, Learning Tree is your first choice for comprehensive ITIL instruction and exam preparation.
ITIL EXPERT MANAGING ACROSS THE LIFECYCLE
Course 983 • 5 Days • 5 ITIL credits (requires 17 credits to take)
ITIL INTERMEDIATE: LIFECYCLE MODULES
ITIL INTERMEDIATE: CAPABILITY MODULES
3 ITIL credits per module
4 ITIL credits per module
Course 982 • 3 Days
Course 993 • 3 Days
Course 1198 • 2 Days 3 ITIL credits
Course 992 • 3 Days
Operational Support and Analysis Course 995 • 5 Days
Release, Control and Validation Course 996 • 5 Days
Planning, Protection and Optimization Course 997 • 5 Days
Service Operation Course 991 • 3 Days
Service Offerings and Agreements Course 998 • 5 Days
Continual Service Improvement Course 994 • 3 Days
ITIL FOUNDATION Course 1197 • 3 Days • 2 ITIL credits
ITIL 4 FOUNDATION 2 WAYS TO PREPARE
New to ITIL or Looking for a More In-depth Look into ITIL 4?
Have Previous ITIL v3 Experience or a Current ITIL v3 Qualification?
ITIL 4 Foundation Certification Training • Course 1199
ITIL 4 Foundation Express • Course 1180
• Full 3 days of training • Exam included
• Deep dive into ITIL
LEARN MORE AT: LEARNINGTREE.CA/ITIL
• Fast-paced, 2-day bootcamp • Bridges knowledge gap between ITIL v3 & ITIL 4 • Exam included
Making the ITIL v3 to ITIL 4 Transition ITIL 4 has been developed to be compatible with the existing ITIL v3 certification scheme. All current ITIL certifications will remain valid following the update, and all credits gained can help you continue your ITIL journey in the new certification scheme.
ITIL v4 ITIL® MASTER
Managing Professional (MP) Transition ITIL Expert or 17 ITIL v3 credits required to take the MP exam
ITIL® Managing Professional (IMP)
ITIL® Strategic Leader (SL)
Create, Deliver, & Support
Drive Stakeholder Value
High Velocity IT
Direct, Plan & Improve
Direct, Plan & Improve
Digital & IT Strategy
Available Now ® ITIL 4 FOUNDATION – 3 Days
Available Now ITIL®4 FOUNDATION Express – 2 Days
Recommended for those new to ITIL and for those who want to learn application through in-class assignments.
Recommended for those who hold and ITIL 3 qualification and want an express course covering the content of the ITIL 4 Foundation syllabus.
Includes in-class exam session
Includes exam voucher to take the exam post training
MEET SANDRA KELLY
MEET HITESH PATEL
Sandra Kelly has over 30 years of IT operational experience. She is an IT Service Management consultant with focus on delivering processes based on customers’ individual direction, strategy, and needs.
Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped a large number of international clients successfully adopt ITIL within their organization.
Learning Tree ITIL Author, Instructor & ITSM Consultant
Sandy is adept at developing effective processes, procedures, and controls for risk-based environments and has strong organizational and communication skills at all levels of the organization.” — Washington-Metropolitan Area Consulting Firm
Award-Winning ITIL Author, Instructor & Transformation Consultant
Hitesh is a dynamic individual with a very positive ‘can-do’ attitude. With his help, the people and processes in our department were greatly improved, and we are now operating at a world-class standard.” — A. Padden, Technical Service
TRANSFORMING ORGANIZATIONS’ PEOPLE • PROCESSES • TECHNOLOGY TECHNOLOGY BRANDS Adobe
Lean Six Sigma
IT & MANAGEMENT TRAINING TOPICS Agile & Scrum
Linux & UNIX
Mobile App Development
Big Data & Data Science
ITIL®, COBIT® & TOGAF®
.NET / Visual Studio
ITSM Certification Training
Networking & Virtualization
Leadership & Professional Development
Python, Perl & C++
Trusted Partner for 60,000+ Organizations
600+ Expert Advisors
Demonstrated Past Performance
serving national and multinational corporations, government agencies, education and non-profits
serving our global customer footprint and averaging 20+ years of diverse real-world experience
in offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment
LEARN MORE AT: LEARNINGTREE.CA
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®).
Gain a deep understanding of ITIL job roles and best practices to ensure your ITIL adoption is a success.