Birmingham Adult Education Service
Learner Handbook Easy Read Guide
Information Line: 0121 303 4318 Website:
www.learnbaes.ac.uk Working in partnership with
Birmingham Adult Education Service
Hello and Welcome Thank you for choosing to do a course with Birmingham Adult Education Service. This booklet gives you more information about us. We are a very big organisation that has lots of different courses in lots of different places in Birmingham. These courses run in the day and on evenings too. We are here to help you learn and enjoy your classes. We can help you with lots of different things • Reading and writing. • Getting better at Maths. • Speaking English. • Helping you if you have dyslexia. • Getting special equipment to help you learn. • Changing to a different course. • Finding a course that will help you get a job. Please talk to your tutor, Centre Manager or your Learner Support Co-ordinator if you would like some extra help.
Being on time for your class You must try to come to your class on time. Please let us know If you think you may be late. Your tutorâ€™s name is:
This centreâ€™s telephone number is:
Your class starts at (be early):
Your class finishes at:
If you have a problem, your tutor can help you change to a different class.
Come to every session
It is important that you come to every class ( ___ days a week). Circle the days you come to class: Monday
Friday If you are sick and canâ€™t come to class, please phone the centre and leave a message for your tutor. This centreâ€™s telephone number is:
Your health If you have any health problems please talk to your Learner Support Co-ordinator or tutor and we may be able to help. Also please tell us if there is anything you would like us to do to help you keep healthy in your classes.
Cancelled classes If your tutor has to cancel a class we will try to let you know about this in plenty of time. We will also try and put on an extra class before the end of the course.
Class closures, refunds and transferring to another course Birmingham Adult Education Service sometimes has to change or close classes. If this happens, we will do our best to find another course that you are happy with.
Extra materials and costs Your tutor will provide most of the things you need in the lesson. However, your tutor might ask you to bring in some other things or ask you to pay some money for special items.
Exams If your course has exams, your tutor will talk to you about them. They will explain what you will need to do and when you need to attend.
When you are a learner with Birmingham Adult Education Service you have a right to… • Information and advice about education, training and jobs. • Up to date information about money to help pay for courses. • A step by step introduction to your course. • Tutors who are qualified, experienced and who can teach you in a way that meets your needs. • Support and equipment that helps meet your needs. • An individual learning plan. • Meetings to look at how you are getting on and what you want to do next. • Have your achievements recognised. • Be treated with respect. • A safe and healthy place to learn.
Volunteers and Support Workers Sometimes we have trained volunteers and support workers helping in our classes. They work with you individually or in small groups and work with your class tutor.
Checking how good our service is Sometimes other staff and Inspectors spend time in our classes. They watch what happens in class. They might ask you how you are getting on. We like you to tell them. This is called feedback and it helps us make our classes better for you.
Equal opportunities Birmingham Adult Education Service aims to offer courses for everyone. Our last inspection report said we were very good at treating people fairly. We want our service to value people from all communities in Birmingham. Everybody who works for, or uses, Birmingham Adult Education Service must respect one another. It is very important that you tell a member of staff if you think you are being treated badly or unfairly. You have a right to feel safe. If you have any concerns about this, please talk to your tutor or call The Learner Support Co-ordinator
The Centre Manager
Health and Safety We want to make sure learners are kept healthy and safe while they are learning. We have processes to keep our learners from harm.
We do this by: • Training our staff in health and safety. • Telling everyone about keeping safe and how to protect themselves.
We ask you to: • Behave in a safe way. • Listen to what staff ask you to do. • Keep safe when you use tools and equipment. • Tell staff if you think something is un safe. • Tell staff about any accident in class or at the Centre. Your tutor will tell you all about keeping healthy and safe in your first class.
Safeguarding Safeguarding is about making people aware of their rights, protecting them and preventing abuse. Abuse is when someone does or says something to you that makes you upset or frightened. Abuse happens in lots of different ways.
It could be when: • Someone hits, kicks or burns you. • Someone touches your body and does things to you that you do not like or that you don’t want them to do. • Someone takes your money or doesn’t let you have a say in how you spend your money. • People threaten or bully you or when they don’t listen to you or believe what you say. • People say bad things to you, or treat you unfairly because you are different from them. If this happens and you want to talk about it to someone you can tell people in adult education. Liz Stearn (Lead for Safeguarding) . . . . . 0121 303 7631 Jasi Bridgman . . . . . . . . . . . . . . . 0121 675 4239 Susan Eachus . . . . . . . . . . . . . . . 0121 464 8132 Carl Marshall . . . . . . . . . . . . . . . . 0121 464 2776 Sarah Roberts . . . . . . . . . . . . . . . 0121 464 7406 Hafsha Dadabhai-Shaikh . . . . . . . . . 0121 675 7816
At the end of your course We take photos, give you certificates and put on performances and art exhibitions. Please talk to your tutor if you are thinking about doing another course at the end of this one. A few months after you have finished your course we may contact you. This is so we can find out how your learning has helped you.
Have your say We are always pleased to find out what you think about your classes with us. This helps us to make our service better. During the course we will ask you what you think about it so far. You can give us your feedback at any time by filling in one of the Your Views cards at your centre. Please write your comment and post the card in the box provided. Centre staff will get back to you with an answer. You can also contact Birmingham City Council to say what you think via the website: www.birmingham.gov.uk/contactus
Data Protection We use the personal information you have given us on the enrolment form to run our courses. Sometimes we may need to share this information with other organisations. This is: • To get funding for courses. • To order materials for courses. • To produce course certificates. • When we are required to by law We follow the Data Protection Act 1998 to look after your personal information. The Data Protection Act also gives you the right to a copy of your personal information held on our computer systems and in other records. If you would like a copy of your information, please write to the Head of Learner Services.
Don’t forget We are here to help. Talk to your tutor, Learner Support Co-ordinator or centre manager if you have a question or are worried about something.
Published on Sep 18, 2015