a.LATLAFT

Handmade log buildings �- '� I,_.,

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

Date:

:Z � // 20?'..:;1.

1. Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

,§ Good

Average

2. How satisfied you are with the service provided? Product quality:

D

IZJ

Excellent

D

Good

Average

Building service quality provided by carpenter team:

D

jg]

Excellent

Process provided by:

D

D

Excellent

ivo.t to-fl .

ul

D

Good

Average

Excellent

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Janis Jaunrodzins/ Oskars Atvase/ leva Dambite

D Poor

18;] Average

Good

D Terrible

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P rformance of supervisor • Performance during the inspection

D

D Poor

D

Good

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[RI Average

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D Poor

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D Terrible

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l,.I..U.J..L<I......J��.::....ta.'1.i.!!I.L:::.��o -illao4-!.J..._�LJL._�< ��..l.!.L...,��l:a.d..ld�!£!..:{L...:__U:,,LL"----1���U...:, dm> / b uJcvJ- MulYV. � � WM M--f- OJ.£��v � ,J::, uJ.t.kkoLU- Cdfu.f-Wb. List 3 the mosdmportant reasons, why you chose LATLAFT over the competitors. 1. B\:aMm,,aidv

6accL p.ocu 3 · GODct wdooitu 2.

5.

-----------------------------------

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. 7 1

1.

2.

6/o/ ·- / J

Date:

_Cu_ st_ om_e r_:

Overall, how would you rate your experience with LATLAFT?

IX]

D

Excellent

D

Good

Average

How satisfied you are with the service provided? Product quality:

0

D

Excellent

0

Good

Average

Building service quality provided by carpenter team:

O

� Excellent

D

Good

D

D Terrible

0 Poor

0 Terrible

D Poor

D Terrible

Krisjanis Baltins/ Janis Jaunrodzins/ Oskars Atvase/leva Dam bite

Process provided by: [B Excellent

Average

D Poor

D

Good

D Terrible

D Poor

Average

If less than good, why so?

Performance of supervisor • Performance during the inspection

,0

O

Excellent

Good

D

Average

0 Poor

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. l.

&ad. ,Qf;-1u,._;;f o kt Mv...e?u:Y:;J

2.

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0 Terrible

EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad 2

3

4

GJ

► Cleanness /Tidiness of the building site

2

3

4

(J

►

Attitude towards the work

2

3

4

(§

►

Respect of working hours

2

3

4

G

►

Representation of the company (Company T shirts, poster)

2

3

4

<?)

►

Independence/Self support

2

3

4

(i)

►

Rational usage of the materials

2

3

4

{3)

►

Communication with the client

2

3

4

@

► Cleanness of the accommodation place

2

3

4

©

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

®

►

►

Quality of work performed

Other comments:

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel.: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

�LATLAFT

Handmade log buildings

. ,i I..,.

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

► Quality of work performed

2

3

► Cleanness /Tidiness of the building site

2

3

► Attitude towards the work

2

3

► Respect of working hours

2

3

►

2

3

► Independence/Self support

2

3

► Rational usage of the materials

2

3

► Communication with the client

2

3

► Cleanness of the accommodation place

2

3

►

2

3

Representation of the company (Company T shirts, poster)

Safety on the site(helmets, fire extinguisher, bordered site)

4

(i)

4 5

4

4

4

0 0

0

4 5

4 0 5

4 5

4 5

► Other comments: Client Signature..... . .

Vidus prospekts 12, Ogre, Latvia, LV-5001 TeL: +371 65071105, fax: +371 65071102, email: latlaft@latlaftlv wv,.,w.latlaft.no

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a.LATLAFT

Handmadelog buildings ,,

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I �

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

·

Date:

,

ttb/t 2

- J.,ir It

1. Overall, how would you rate your experience with LATLAFT?

D

2.

D

5g Good

Excellent

Average

How satisfied you are with the service provided? Product quality:

D

(2?l

Excellent

D

Good

Average

Building service quality provided by carpenter team:

rn- Excellent

D

D

Good

Excellent

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Janis Jaunrodzins/ Oskars Atvase leva Dam bite

Process provided by:

D

Average

D Poor

D

� Good

D Terrible

D Poor

Average

If less than good, why so? Performance of supervisor

• Performance during the inspection

IX'J

D

Excellent

Good

D

Average

D Poor

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1.

4.

5.

(Q sro::J.

Jva,,w11·t\1s

D Terrible

�LATLAFT

Handmade log buildings 1

" ,,...

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good 2

3

4

(ft)

► Cleanness /Tidiness of the building site

2

3

4

@

► Attitude towards the work

2

3

4

®

►

Respect of working hours

2

3

4

@

►

Representation of the company (Company T shirts, poster)

2

3

4

@

►

Independence/Self support

2

3

4

►

Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

►

Quality of work performed

► Other comments: Client Signature ••• ••

Vidus prospekts 12, Ogre, Latvia, LV-5001

Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

© @ ©

i)

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Q

►

Quality of work performed

2

3

4

►

Cleanness /Tidiness of the building site

2

3

4

►

Attitude towards the work

2

3

4

►

Respect of working hours

2

3

4

►

Representation of the company (Company T shirts, poster)

2

3

4

►

Independence/Self support

2

3

4

►

Rational usage of the materials

2

3

4

@

►

Communication with the client

2

3

4

(J

► Cleanness of the accommodation place

2

3

4

►

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

►

Other comments: c1;e"t s;g,atoce.

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel:+ 371 65071105, fax:+ 371 65071102, email: latlaft@latlaft.lv www.latlaft.no

(i) (i) (!J (3 (!) (j) @

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

1.

2.

Date:

1. April 2019

Overall, how would you rate your experience with LATLAFT?

00

Excellent

D

Good

O

Average

How satisfied you are with the service provided? Product quality:

00

Excellent

D

Good

O

Average

Building service quality provided by carpenter team:

00

Excellent

O

Good

leva Damite

D

Average

0 Terrible

0 Poor

0 Terrible

0 Poor

D Terrible

Janis Jaunrodzins/ Oskars Atvase/ leva Dambite

Process provided by: [x] Excellent

D

O Poor

Good

If less than good, why so?

D

Average

[x] Poor

Janis Jaunrodzins

D Terrible

leva was an excellent customer contact & project manager.

Janis was not honest about breach of contract concerning delays in production start at factory. We were told everything was according to plan, but no pictures were provided. This created unnecessary uncertainty for us and as a result the frame was only 1 meter high when we visited the factory in Riga. We would have delayed our trip if we had known this.

Performance of supervisor â&#x20AC;˘ Performance during the inspection D Excellent [x] Good If less than good, why so?

3.

D

Average

D Poor

D Terrible

Lack of English skills of on-site project manger.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. PRICING. The price reflects the customer taking on a higher risk by subcontracting plumbing, electrician, fireplace, foundation work++ themselves. However, quality cJelivered makes it worth the risk and during the building process other vendors coordinated well with Latlaft team.

2.

ARCHITECTURAL HELP WITH CUSTOMISATION OF CABIN. Very good service provided in the initial phases, in customising the drawings to work periectly for us. This 1s a unique service that Lallaft provides for free. which differentiates Lallaft from competitors.

3.

HAND BUILDT TIMBER FRAME. The quality of the final product is beautiful and the fact that it is hand made and not machine made provides unique charm. High quality carpenter work, both in factory and on-site.

4.

5.

CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

1.

2.

Date:

Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

� Good

Average

How satisfied you are with the service provided? Product quality:

D

Excellent

D

� Good

Average

Building service quality provided by carpenter team:

D

� Excellent

D

Good

Excellent

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Janis Jaunrodzins/ Oskars Atvase/leva Dambite

Process provided by:

D

Average

D Poor

D

� Good

D Terrible

D Poor

Average

If less than good, why so?

Performance of supervisor • Performance during the inspection � Excellent

D

Good

D

Average

D Poor

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. fv-t�

,/&1,�4 ,

4. 5.

D Terrible

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date:

Customer:

1.

2.

Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

� Good

Average

How satisfied you are with the service provided? Product quality:

D

.xr

Excellent

D

Good

Average

Building service quality provided by carpenter team:

O

Excellent

O

Good

Process provided by:

D

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Janis Jaunrodzins/ Oskars Atvase/leva Dambite

'Ct Good

Excellent

Average

D Poor

D

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

D

� Excellent

Good

D

Average

D Poor

If less than good, why so?

3.

c:ef

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1· G'ocd. rr,v)c.e,s

2. 3. 4.

5.

o Vry pr/j,i,; onal

(700d

1M,;u:t',ss1on I

y)eB

D Terrible

EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

► Quality of work performed

2

3

►

2

3

► Attitude towards the work

2

3

►

Respect of working hours

2

3

4

►

Representation of the company (Company T shirts, poster)

2

3

4

►

Independence /Self support

2

3

4

►

Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

40

Cleanness /Tidiness of the building site

4U) 4

0

4 0

(2)

0 (v

@

®

CD

► Other comments: Client Signature ..

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel:+ 371 65071105, fax:+ 371 65071102, email: latlaft@latla�lv www.latlaft.no

. . ..

a.LATLAFT

Handmade .log buildings • ! .

i'-I.,.\

CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations.

Customer:

1.

2.

Date:

Overall, how would you rate your experience with LATLAFT?

0- Excellent

D

D

Good

Average

How satisfied you are with the service provided? Product quality:

D

� Excellent

D

Good

Average

Building service quality provided by carpenter team:

®

D

Excellent +

D

Average

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Ja..i3d.eur,re@I�/ Oskars Atvase/ ��<erliliMfteit�

Process provided by:

121: Excellent

D

Good

D Poor

D

Good

D Terrible

D Poor

Average

If less than good, why so?

Performance of supervisor • Performance during the inspection

D

Excellent

If less than good, why so?

3.

\rl v•--R..

3· �

4.

5.

D

Good

D

doil.Q \ Average

D Poor

il!Terrible

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

G

►

Quality of work performed

2

3

►

Cleanness /Tidiness of the building site

2

3

►

Attitude towards the work

2

3

4

►

Respect of working hours

2

3

4

►

Representation of the company (Company T shirts, poster)

2

3

►

Independence/Self support

2

3

►

Rational usage of the materials

2

3

► Communication with the client

2

3

►

Cleanness of the accommodation place

2

3

-fts

►

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

►

Other comments:

4

€) 5 @

e 4

Q

fl 5 5

@ 5

CJ

CUeot Sigoatoceu ........ ... .....

Vidus prospekts 1.2, Ogre, Latvia, LV-5001

Tel.: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

1.

Date:

,

JJ7/4c� /11 l

Overall, how would you rate your experience with LATLAFT?

D

� Excellent

D

Good

Average

D Poor

D Terrible

D Poor

D Terrible

0 Poor

0 Terrible

How satisfied you are with the service provided?

Product quality: � Excellent

D

D

Good

Average

Building service quality provided by carpenter team:

D

� Excellent

D

Good

Krisjanis Baltins/ Janis Jaunrodzins/ Oskars Atvase/leva Dambite

Process provided by:

D

Excellent

Average

D

_gj_ Good

D Terrible

O Poor

Average

If less than good, why so? Performance of supervisor • Performance during the inspection

18" Excellent

D

D

Good

Average

D Poor

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. k>:>"5;-;t/e CCJ� �,

/i- �

2. 3. 4. 5.

Q

t,i��

�--.,{!

erh:p

p

D Terrible

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good 4

Q

►

Quality of work performed

2

3

►

Cleanness /Tidiness of the building site

2

3 �

►

Attitude towards the work

2

3

4

►

Respect of working hours

2

3

4

►

Representation of the company (Company T shirts, poster)

2

3

4

►

Independence/Self support

2

3

4 w

►

Rational usage of the materials

2

3

4

►

Communication with the client

2

3

4@

►

Cleanness of the accommodation place

2

3

4W

►

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4@

►

Other comments:

j?�.., li.JoS /yy/-5�0

Q Cl;ent S;gnatoce

Vidus prospekts 12, Ogre, Latvia, LV-5001

Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

5

CD ®

© @

CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. .

Customer: 1.

2.

'

-t9

Date:

Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

[g] Good

Average

How satisfied you are with the service provided? Product quality:

D

IE)'

Excellent

D

Good

Average

Building service quality provided by carpenter team:

D

� Excellent

D

Average

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Janis Jaunrodzins/ Oskars Atvase leva Dam bite

Process provided by: § Excellent

D

Good

D Poor

D

Good

D P;;,.oo""r______,.

Average

0 Terrible

If less than good, why so? Performance of supervisor • Performance during the inspection

D

Excellent

� Good

D

Average

D Poor

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. \ 1.

4.

5.

D Terrible

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

ct

► Quality of work performed

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

GJ

► Attitude towards the work

2

3

4

(!)

►

Respect of working hours

2

3

4

(j)

►

Representation of the company (Company T shirts, poster)

2

3

4

►

Independence/Self support

2

3

4

Q

►

Rational usage of the materials

2

3

4

@

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

(j)

@ Q

(i)

► Other comments: Client Signature...................... .

-------!7. �.

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv

www.latlaft.no

a.LATLAFT

Handm;ide log buildings

:a ,,� t>i • ,

I

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your

experience and recommendations. Date: \ �- 08 -- �15 1.

Overall, how would you rate your experience with LATLAFT?

O

gJ_ Excellent

2.

O

Good

Average

O Poor

0 Terrible

0 Poor

0 Terrible

0 Poor

0 Terrible

How satisfied you are with the service provided?

Product quality:

0

.igJ Excellent

0

Good

Average

Building service quality provided by carpenter team:

O

� Excellent

Process provided by:

O

� Excellent

O

Good

Average

Janis Jaunrodzins/ Oskars Atvase/ leva Dambite

0

Good

0 Poor

Average

0 Terrible

If less than good, why so? Performance of supervisor • Performance during the inspection

0

O

Excellent

Good

0

Average

0 Poor

0 Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors.

1· D) e

2.

ma

pcLldR ,

0-.. r@\'.j 900 d

a.n�½Jeco(, on

cu

p\a OV)f r4Ll LJ,t\,,\ 6>:>rotsS , he. ivets OU£ q, eeobon0 sy,e✓.1K.i'aj ,efft:; 9ooo< C-t'.lgl.Sd1.

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4. ___________________________________

s. ___________________________________

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{i.LATLAFT · I

Hanclmc1de log buildings

. 1 . .a ,� • I

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EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

► Quality of work performed

2

3

4

@

► Cleanness /Tidiness of the building site

2

3

4

@

► Attitude towards the work

2

3

4

®

►

Respect of working hours

2

3

4

G)

►

Representation of the company (Company T shirts, poster)

2

3

4

®

► Independence/Self support

2

3

4

©

►

2

3

4

@

► Communication with the client

2

3

4

@

► Cleanness of the accommodation place

2

3

4

@

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

@

Rational usage of the materials

► Other comments: Client Signature•••

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel:+ 371 65071105, fax:+ 371 65071102, email: latlaft@latlaft.lv

www.latlaft.no

.....•••.....

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer.

Date

-------'--7+-' �--''--'-...:...=__:;_

-----------------

_:...,..:..,_..:,._...!,

1. 2.

Overall, how would you rate your experience with LATLAFT? @ Excellent

D

Good

D

Average

D Poor

D Terrible

�Excellent

D

Good

D

Average

D Poor

D Terrible

D Poor

D Terrible

How satisfied you are with the service provided? Product quality:

Building service quality provided by carpenter team:

D

"kl> Excellent

D

Good

Janis Jaunrodzins/_Oskars Atvase/leva Dam bite

Process provided by:

D

� Excellent

Average

D

Good

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

D

� Excellent

D

Good

Average

D Poor

D Terrible

If less than good, why so? st important reasons, why you chose LATLAFT over the competitors. �

3.

(?,-

5.

·.e.

t//1

e.

--------------------------------------

EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

4GJ

►

Quality of work performed

2

3

►

Cleanness /Tidiness of the building site

2

3

4 6J

► Attitude towards the work

2

3

4

►

Respect of working hours

2

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Other comments:

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

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Client Signature.

Vidus prospekts 12, Ogre, Latvia, LV-5001

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Vidus prospel<ts 12, Ogre, Latvia, LV-5001 Tel.: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv wv,w.latlaft.no

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Date:

1. Overall, how would you rate your experience with LATLAFT?

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O

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O

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Vidus prospekts 12, Ogre, Latvia, LV-50O1

Tel; •37165071105, fax; •371 65071102, email: latlaft@latlaft.lv

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1.

Date:

Overall, how would you rate your experience with LATLAFT?

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Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv

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Vidus prospekts 12, Ogre, Latvia, LV-5001

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D

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Vldus prospekts 12, Ogre, Latvia, LV-5001

Tel: •371 65071105, fax: +371 65071102,•email: tatlaft@latlaft.lv

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Customer:

1.

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Overall, how would you rate your experience with LATLAFT?

D

D

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EVALUATION FORM OF THE CARPENTER TEAM

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Very good

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Quality of work performed

2

3

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Cleanness /Tidiness of the building site

2

3

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Attitude towards the work

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Other comments: C lient Signature

Vidus prospekts 12, Ogre, Latvia, LV-5001

Tel.: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www .latla ft.no

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