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Page 1

�LATLAFT - HANDMADE LOG BUILDINGS -

CUSTOMER SURVEYS 2018


CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

Date:

I

1. Overall, how would you rate your experience with LA TLAFT?

59.

2.

O

Excellent

O

Good

Average

How satisfied you are with the service provided? Product quality:

0

Excellent

D

� Good

Average

Building service quality provided by carpenter team:

O

� Excellent

Process provided by:

0

Excellent

D

Good

Average

O Poor

0 Terrible

D Poor

0 Terrible

0 Poor

0 Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

0

� Good

O Poor

Average

D Terrible

If less than good, why so? Performance of supervisor • Performance during the inspection

0

Excellent

If less than good, why so?

3.

O

Good

Ho

0

D Poor

Average

is

D Terrible

0, J

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. Qv, 2.

G. GM Pc ,'Cc

I, i\, � ,s C-.CC�Ioi;c,ly

3. 4. ____ _____________________________

s. ________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

► Quality of work performed

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

5

► Attitude towards the work

2

3

4

5

► Respect of working hours

2

3

4

5

Representation of the company (Company T shirts, poster)

2

3

4

5

Independence/Self support

2

3

4

5

► Rational usage of the materials

2

3

4

5

► Communication with the client

2

3

4

5

► Cleanness of the accommodation place

2

3

4

5

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

5

► Other comments:

www.Latlaft.no


CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date: 1.

Overall, how would you rate your experience with LATLAFT?

2.

How satisfied you are with the service provided?

o��

o�

���

Product quality: � Excellent

0

D

Good

Average

Building service quality provided by carpenter team:

O

�Excellent

D

Average

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisja�/ Mart�kars� / )Au,<;

Process provided by: � Excellent

D

Good

□�

0

Good

'}-,.a.U"JRQ()Z.,, ��

D Terrible

O Poor

Average

If less than good, why so? Performance of supervisor • Performance during the inspection

O

�xcellent

Good

D

Average

0 Poor

D Terrible

If less than good, why so?

3.

List 3 the most im ortant reasons, why you chose LATLAFT over the competitors. j

1.

C2tro

2.

6-t,,)

Cx� '\>

(?--vµ? <

1

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s. __________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

G)

► Quality of work performed

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

► Attitude towards the work

2

3

4

► Respect of working hours

2

3

4

► Representation of the company (Company T shirts, poster)

2

3

40

► Independence /Self support

2

3

4

► Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4G)

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

0 (D

Ci)

0

G

6

► Other comments: Client Signature.

Vidus prospekts 12, Ogre, Latvia, LV-5001

Tel:+ 371 6507110S, fax:+ 371 65071102, email: latlaft@latlaft.lv www.latlaft.no

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I CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

1. Overall, how would you rate your experience with LATLAFT?

D

2.

D

[] Good

Excellent

Average

How satisfied you are with the service provided? Product quality:

D

D

(:] Good

Excellent

Average

Building service quality provided by carpenter team:

D

Excellent

Process provided by:

D

D

� Good

Excellent

Average

/i.,,;r:..,

O Poor

0 Terrible

0 Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ � Sars/ Oskars Atvase

D

� Good

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

0

D

Excellent

Good

D

Average

D Poor

D Terrible

If less than good, why so?

3.

ii::

f:4t1

List 3 the most important,reasons, why you chose LATLAFT over the competitors. 1. ,v,/41 -�rf,,-,,,iJI Cc"- 14,_ �/Ii;.(,_. <l....,,....,, 2.

____:_ 0

h�l� - � -

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3.

-------------------------------------

4.

-------------------------------------

5.


EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

4

$.

Cleanness /Tidiness of the building site

2

3

4"-

5

Attitude towards the work

2

3

A

5

Respect of working hours

2

3

4

5

Representation of the company (Company T shirts, poster)

2

3

JI( 5

Independence/Self support

2

3

4

5

Rational usage of the materials

2

3

4

5

Communication with the client

2

3

5

Cleanness of the accommodation place

2

3

5

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

"4

5

Other comments:

(

.

Client Signature ....

Vidus prospekts 12, Ogre, Latvia, LV-5001 TeL: + 371 65071105, fax:+ 3 71 65071102, email: latlaft@latlaft.lv www.latlaft.no


CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date:

Customer:

1.

Overall, how would you rate your experience with LATLAFT?

2.

How satisfied you are with the service provided?

0

Excellent

Product quality:

0

O

� Good

Excellent

O

� Good

Average

Average

Building service quality provided by carpenter team: Process provided by:

0

O

� Good

Ii] Excellent

Excellent

'jg] Good

Average

O Poor

0 Terrible

0 Poor

0 Terrible

0 Poor

□ Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

0

0 Poor

Average

0 Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

0

Excellent

O

Good

D

Average

0 Poor

D Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1.

-------------------------------------

2. __________________________________ 3. __________________________________ 4. ___________________________________

s. _________________________________


---------------�-�����������---------�-

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

4

3

Cleanness /Tidiness of the building site

2

3

4

5

,,

Attitude towards the work

2

3

4

5

Respect of working hours

2

3

4

5

Representation of the company (Company T shirts, poster)

2

3

4

5

Independence/Self support

2

3

4

5

Rational usage of the materials

2

3

4

5

Communication with the client

2

3

4

5

Cleanness of the accommodation place

2

3

4

5

Safety on the site(helmets, fire extinguisher, bordered site}

2

3

4

5

Other comments:

"

CHent s;gootu,e..

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel; +371 65071105, fax: +371 65071102, email; latlaft@latlaft.lv www.larlaft.no

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your ec5perience and recommendations. Customer• ( Date I.

o. I --µIi!

1.

Overall, how would you rate your experience with LATLAFT? � Excellent

Z.

O

O

Good

Average

How satisfied you are with the service provided? Product quality: � Excellent

0

0

Good

Average

Building service quality provided by carpenter team:

JR!

Excellent

O

D

Average

0 Terrible

D Poor

D Terrible

D Poor

0 Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by: � Excellent

D

Good

O Poor

0

Good

O Poor

Average

0 Terrible

If less than good, why so?

Performance of supervisor

• Performance during the inspection � Excellent

O

Good

D

Average

D Poor

D Terrible

If less than good, why so?

3.

list 3 the most important reasons, why you chose LATLAFT over the competitors.

1. ___________________________________ 2. __________________________________ 3. ________________________________ 4. ___________________________________ S. ________________________________


EVALUATION FORM OF THE CARPENTER TEAM o ___________________,

Very bod

Very good

2

3

4

► Cleonness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

Respect of workin g hours

2

3

4

>

Representation of the company (Company T shirts, poster )

2

3

4

Independence /Self support

2

3

Rational usage of the materials

2

3

► Communication with the client

2

3

► Cleonness of the accommodation place

2

3

>

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

Other comments:

Quality of work performed

Client Signature

Vidus prospekts 12, Ogre, Latvia, LV-5001 TeL: +371 65071105, fax: •371 65071102, email: latlaft@latlaft.lv www.latlaft.no

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CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. / Customer

Date,

/ /,

ocr,

I

'is

1. Overall, how would you rate your experience with LATLAFT?

D

2.

D

� Good

Excellent

Average

How satisfied you are with the service provided? Product quality:

D

D

l2S) Good

Excellent

Average

Building service quality provided by carpenter team:

D

L8J.

Excellent

Average

0 Terrible

0 Poor

□ Terrible

D Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by:

D

D

� Good

Excellent

D Poor

D

Good

D Poor

Average

D Terrible

If less than good, why so? Performance of supervisor • Performance during the inspection

D

� Good

Excellent

0

Average

D Poor

0 Terrible

If less than good, why so?

... 3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. er lE ':::>

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3.

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4. _____________________________________

5.

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EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

@

Quality of work performed

2

3

4

Cleanness / Tidiness of the building site

2

3

4

G)

Attitude towards the work

2

3

4

Respect of working hours

2

3

Q

5

Representation of the company (Company T shirts, poster)

2

3

©5

Independence/Self support

2

3

85

Rational usage of the materials

2

3

@

► Communication with the client

2

3

0

5

Cleanness of the accommodation place

2

3

4

Q)

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

Other comments: CUeat S;gnaMe.

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel:+ 371 65071105, fax:+371 65071102, email: latlaft@latlafUv www.latlaft.no

5

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CUSTOMER SURVEY prove our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date: 0�. Oq.

Customer'.

Jo/�

1. Overall, how would you rate your experience with LATLAFT?

Jij

2.

Excellent

D

D

Good

Average

How satisfied you are with the service provided? Product quality: � Excellent

D

D

Good

Average

Building service quality provided by carpenter team: � Excellent

D

D

Average

0 Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by: � Excellent

D

Good

D Poor

D

Good

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection � Excellent

D

Good

D

D Poor

Average

D Terrible

If less than good, why so?

3.

r

list 3 the most important reasons, why you chose LATLAFT over the competitors. 1. feff.rCU)Ce5 eLU(,{,erc U,J�;,,c'iS .,{a---l{a/f-

(rotn

s. __________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bod

0 0

► Quality of work performed

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

► Attitude towards the work

2

3

4

Respect of working hours

2

3

4

0

Representation of the company (Company T shirts, poster)

2

3

4

(9

► Independence/Self support

2

3

4

@

► Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

► Other comments: CUeot

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax; +371 65071102, email: latlaft@latlaft.lv www.latla�no

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Handmade log buildings .

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

� b - /� _D_at_e:---1�-+-..,._,,________

\

1. Overall, how would you rate your experience with LATLAFT?

J2s{

Excellent

D

D

Good

Average

2. How satisfied you are with the service provided? Product quality: � Excellent

D

D

Good

Average

Building service quality provided by carpenter team: � Excellent

O

Process provided by:

'15?l

Excellent

O

D

Good

Good

Average

O Poor

0 Terrible

0 Poor

0 Terrible

0 Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

0

0 Poor

Average

0 Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

l2'J__ Excellent

D

Good

0

Average

D Poor

D Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. l. __________________________________

2. __________________________________ 3. __________________________________

4. ___________________________________

s. ________________________________


a.LATLAFT'

,.

Handmade l. og buildings ;1 \;;: i,

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EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Qua I ity of work performed

2

3

4

Cleanness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

2

3

4

Rational usage of the materials

2

3

4 0

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

2

3

► Independence/Self support ►

Safety on the site(helmets, fire extinguisher, bordered site)

► Other comments:

www.latlaft.no

4

6) @

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CD G)

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4G)


CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

Date

/f; Ol

zort

1. Overall, how would�u rate your experience with LATLAFT?

2.

D

Good �

0 Excellent

Average

How satisfied you are with the service provided? Product quality: 0 Average D Excellent �G-ood �

Building service qua'!!J'provided by carpenter team: 0 Excellent

O

�ood

Average

Sales management quality provided by Krisjanis Ba/tins

D

D

Excellent

D

Good

Average

O Poor

0 Terrible

0Poor

0 Terrible

D Poor

D Terrible

D Poor

0 Terrible

/l&0l"

metij,

Project management quality provided by Mr. Oskars Atvase: • �ise information on time about production, building processes and logistics �cellent

D

Good

D

Average

D Poor

• Management of issues, carpenters and taking care of the client

D

Excellent

�ood

(

D Terrible

D

Average

D Poor

D Terrible

D

Average

D Poor

D Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

D

Excellent

�ood

If less than good, why so?

3.

2. ____________________________________ 3. ______ __________________________


EVALUATION FORM OF THE CARPENTER TEAM ,

PROJECT Very good

Very bad

Quality of work performed

2

Cleanness /Tidiness of the building site

2

0

4

5

Attitude towards the work

2

G)

4

5

Respect of working hours

2

3

@

5

Representation of the company (Company T shirts, poster)

2

3

Q

5

Independence/Self support

2

3

Q

5

Rational usage of the materials

2

(D

4

5

2

3

@

5

► Communication with the client ►

Cleanness of the accommodation place

Safety on the site(helmets, fire extinguisher, bordered site)

Other comments:

6 2

c1;�nt s;gnotu,e.

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Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +37165071105, fax: +371 65071102, email: latlaft@latlaft lv www.latla�no

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5

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5

3

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations.

1. Overall, how would you rate your experience with LATLAFT?

D

2.

!Kl Good

Excellent

D

Average

How satisfied you are with the service provided? Product quality:

D

D

� Good

Excellent

Average

D Poor

D Terrible

D Poor

D Terrible

0Poor

D Terrible

Building service quality provided by carpenter team:

)g

D

Excellent

Process provided by:

D

D

Good

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

D

� Good

Excellent

Average

O Poor

Average

0 Terrible

If less than good, why so? Performance of supervisor • Performance during the inspection

D

Excellent

� Good

D

Average

D Poor

Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. p,.._,Q

2· 3.

Dc.s;:ak)

(T '

a��l/1:y

4. _________________________ _________

s. __________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bod

Quality of work performed

2

3

4

($)

Cleanness /Tidiness of the building site

2

3

4

©

► Attitude towards the work

2

3

4

(3>

Respect of working hours

2

3

4 �

Representation of the company (Company T shirts, poster)

2

3

4

©

Independence/Self support

2

3

4

®

Rational usage of the materials

2

3

4

@

► Communication with the client

2

3

4

&

Cleanness of the accommodation place

2

3

4

(]

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

(J)

► Other comments: Cli ent Signature-

,,

www.tatlatt.no

.


CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

Date:

1. Overall, how would you rate your experience with LATLAFT?

D

2.

Excellent

D

� Good

Average

How satisfied you are with the service provided? Product quality:

0

Excellent

D

� Good

Average

Building service quality provided by carpenter team:

O

1K] Excellent

Kl

Excellent

Average

0 Terrible

0 Poor

0 Terrible

0 Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by:

0

O

Good

D Poor

0

Good

O Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection

0

Excellent

[Kl Good

0

Average

0 Poor

0 Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. --------------------------------------

2.

--------------------------------------

3. -------------------------------------4------ ---�--------------------------

5. ______________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Gt Very bad

Very good

► Quality of work performed

2

3

4

(i;

► Cleanness /Tidiness of the building site

2

3

4

ci)

► Attitude towards the work

2

3

4

G)

► Respect of working hours

2

3

4

@

► Representation of the company (Company T shirts, poster)

2

3

0

► Independence/Self support

2

3

4

(i)

► Rational usage of the materials

2

3

4

(i)

Communication with the client

2

3

4

@

► Cleanness of the accommodation place

2

3

4

(v

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

► Other comments: Client Signature.

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

@s


CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

1.

Overall, how would you rate your experience with LATLAFT? � Excellent

2.

D

D

Good

Average

How satisfied you are with the service provided? Product quality:

©_ Excellent

D

D

Good

Average

Building service quality provided by carpenter team: 8] Excellent

D

D

Average

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ 1'¥lafftfl�/ Oskars Atvase/

Process provided by: � Excellent

D

Good

D Poor

D

Good

D Poor

Average

lv..\9'-'.

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection � Excellent

D

Good

0

Average

D Poor

D Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the co"!lpetitors. ( H V � ) VI v�, / 1. 'T hz k �vev'\y: u_,-y{ j1)<., .I \l

),de

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2. __________________________________ 3. _____________________________________

4----------,---------------------------5. __________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad ►

Quality of work performed

2

3

4

Cleanness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

4

<D

Independence/Self support

2

3

Rational usage of the materials

2

3

Communication with the client

2

3

4

Cleanness of the accommodation place

2

3

4

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

Other comments:

2

3

Cl;ent Slgnatu,e ..

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv

www.latlaft.no

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1.

Overall, how would you rate your experience with LATLAFT?

D

JZL.sxcellent

2.

D

Good

Average

D Poor

D Terrible

D Poor

D Terrible

D Poor

D Terrible

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D

D

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Q_

O

Excellent

O

Average

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by: (ZLExcellent

D

Good

0

Good

D Poor

Average

0 Terrible

If less than good, why so?

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D

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D

Average

0 Poor

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EVALUATION FORM OF THE CARPENTER TEAM

Very bad ►

Quality of work performed

► Cleanness /Tidiness of the building site

Very good

2

3

4

2

3

4

Attitude towards the work

2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

Independence/Self support

2

3

4

Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

2

3

4

'

► Safety on the site(helmets, fire extinguisher, bordered site)

Other comments:

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Date:

1. Overall, how would you rate your experience with LATLAFT?

O

'k[" Excellent

O

Good

Average

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O

Excellent

D

Good

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O

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0

O

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D

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O Poor

0 Terrible

0 Poor

0 Poor

0 Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

D

Good

O Poor

Average

Terrible

D Terrible

If less than good, why so?

Performance of supervisor • Performance during the inspection

0

Excellent

O

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0

Average

0 Poor

Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1.

------------------------------------2. --------------------- ---------------3. ------------------------------------4.

-------------------------------------

5. __________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bod

Quality of work performed

2

3

4

Cleanness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

Independence/Self support

2

3

4

Rational usage of the materials

2

3

4

Communication with the client

2

3

4

Cleanness of the accommodation place

2

3

Safety on the site(helmets, fire extinguisher, bordered site)

2

3

Other comments:

c1;eo1 s;g,oM

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel.: +37165071105, fax: +37165071102, email: latlaft@latlaft.lv www.latlaft.no

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In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date:

Customer:

1.

Overall, how would you rate your experience with LATLAFT? @�

2.

How satisfied you are with the service provided? Product quality:

o�� D

o�� D

� Good

Excellent

Average

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D

� Excellent

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Average

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D Poor

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D Poor

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Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by:

D

D

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o�

D

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D Poor

Average

D Terrible

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Performance of supervisor Mr. Andis Breijers • Performance during the inspection

D

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0

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3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. l. ____________________________________ 2.

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s. ______________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

4 (]

Cleanness /Tidiness of the building site

2

3

40

► Attitude towards the work

2

3

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2

3

4G

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2

3

G

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Independence/Self support

2

3

4

Rational usage of the materials

2

3

4@

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2

3

4G

Cleanness of the accommodation place

2

3

4d)

2

3

► Safety on the site(helmets, fire extinguisher, bordered site)

► Other comments: Client Signature

Vidus prospekts 12, Ogre, Latvia, LV-5001 Ti;L: + 371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv wWY-1.latlaft.no

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CUSTOMER SURVEY

In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

Date:

1. Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

� Good

Average

2. How satisfied you are with the service provided? Product quality:

D

Excellent

0

� Good

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D Poor

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0 Poor

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Process provided by:

0

O

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D Poor

0

Good

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection

D

� Good

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D

Average

D Poor

0 Terrible

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EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

0

Quality of work performed

2

3

4

Cleanness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

Independence/Self support

2

3

Rational usage of the materials

0

2

3

4

► Communication with the client

2

3

2

0

GJ

2

3

Cleanness of the accommodation place

► Safety on the site(helmets, fire extinguisher, bordered site) ►

Other comments:

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer

Date:

I

1. O�rall, how would you rate your experience with LATLAFT?

)XI

2.

Excellent

O

O

Good

Average

How satisfied you are with the service provided? Product quality: � Excellent

O

O

Good

Average

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O

O

Average

0 Terrible

0 Poor

0 Terrible

0 Poor

0 Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by: � Excellent

O

Good

O Poor

0

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O Poor

Average

0 Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection J8f'Excellent

O

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0

Average

0 Poor

D Terrible

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EVALUATION FORM OF THE CARPENTER TEAM ,,

PROJECT Very bad

Very good

► Qua I ity of work performed

2

3

4

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► Cleanness /Tidiness of the building site

2

3

4

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► Attitude towards the work

2

3

4

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2

3

4

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2

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2

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Rational usage of the materials

2

3

4

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2

3

4

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2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

► Other comments:

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +37165071105, fax: +37165071102, email: latlaft@latlaft.lv www,latlaft.no

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date:

2?.. 6l/..2-cl2

1. Overall, how would you rate your experience with LATLAFT?

D

� Excellent

D

Good

Average

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D

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Average

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D

Good

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Performance of supervisor Mr. Andis Breijers • Performance during the inspection

D

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D

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D Poor

D Terrible

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0

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2

3

4

Cleanness /Tidiness of the building site

2

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2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

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2

3

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2

3

4

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2

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer:

Date:

1. Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

Good

Average

2. How satisfied you are with the service provided? � duct quality:

v1 Excellent

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D Poor

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EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

4

Cleanness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

Independence/Self support

2

3

4

Rational usage of the materials

2

3

4 �

Communication with the client

2

3

4

Cleanness of the accommodation place

2

3

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Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

Other comments:

1

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EVALUATION FORM OF THE CARPENTER TEAM

Very good

Very bad

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

► Attitude towards the work

2

3

4

Respect of working hours

2

3

4

Representation of the company (Company T shirts, poster)

2

3

4

Independence/Self support

2

3

4

Rational usage of the materials

2

3

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

Quality of work performed

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel.: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

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1.

2.

Date:

A

Overall, how would you rate your experience with LATLAFT?

D

D

Excellent

Good

Average

How satisfied you are with the service provided? Product quality:

D

D

Excellent

D

Good

Average

Building service ql!� provided by carpenter team:

D

Excellent

D

Excellent

Average

D Terrible

D Poor

D Terrible

D Poor

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Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by:

D

D

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D Poor

D

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Average

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection

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3.

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EVALUATION FORM OF THE CARPENTER TEAM

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3

4

3

4

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2

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1. Overall, how would you rate your experience with LATLAFT?

D

2.

D

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Excellent

Average

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D

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D

� Good

Average

Building service quality provided by carpenter team:

D

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D Terrible

D Poor

D Terrible

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Process provided by:

D

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0

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Performance of supervisor Mr. Andis Breijers • Performance during the inspection

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EVALUATION FORM OF THE CARPENTER TEAM

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Very good

Quality of work performed

2

3

4&

Cleanness /Tidiness of the building site

2

3

4{�

Attitude towards the work

2

3

4 6,;

Respect of working hours

2

3 �--) 5

Representation of the company (Company T shirts, poster )

2

3

► Independence/Self support

2

3

► Rational usage of the materials

2

3

► Communication with the client

2

3 � 5

2

3

4

5

2

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Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel:+ 371 65071105, fax:+ 371 65071102, email: latlaft@latlaft.lv www.latla ft.no

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1.

Overall, how would you rate y our experience with LATLAFT?

D

� Excellent

D

Good

Average

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D

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D

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D Poor

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Krisjanis Baltins/ Martins Sars/ Oskars Atvase

D

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D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection �Excellent

D

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D

Average

D Poor

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EVALUATION FORM OF THE CARPENTER TEAM

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Very bad

► Quality of work performed

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

► Attitude towards the work

2

3

4

► Respect of working hours

2

3

4

► Representation of the company (Company T shirts, poster)

2

3

4

► Independence/Self support

2

3

4

► Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date:

!'11..1- I 8

1. Overall, how would you rate your experience with LATLAFT?

D

Excellent

D

� Good

Average

D Poor

D Terrible

0 Poor

D Terrible

D Poor

D Terrible

2. How satisfied you are with the service provided? Product quality:

0

D

� Good

Excellent

Average

Building service quality provided by carpenter team:

D

Process provided by:

D

D

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Excellent

Excellent

Average

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

D

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D Poor

Average

0 Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers

• Performance during the inspection

D

Excellent

D

Good

D

Average

D Poor

0 Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. -------------------------------------2. ___________________________________ 3. ___________________________________ 4. _________________________________ 5. ___ __ ______________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

G)

5

Cleanness /Tidiness of the building site

2

3

Q

5

Attitude towards the work

2

3

G)

5

Respect of working hours

2

3

4

cO

Representation of the company (Company T shirts, poster)

2

3

4

®

Independence/Self support

2

3

4

CV

Rational usage of the materials

2

3

4

0

Communication with the client

2

3

4

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Cleanness of the accommodation place

2

3

4

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2

3

► Safety on the site(helmets, fire extinguisher, bordered site)

► Other comments:

Client Signature. .........

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel.: +371 6507110S, fax: •371 6S071102, email: latlaft@latlaft.lv WWW .Latla ft.n 0

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CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommend�:ions. Customer _Date_: D--1-',/

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1.

2.

_b-r-/ 2_�_2 t.______

Overall, how woul� rate your experience with LATLAFT?

D

Excellent

µ

D

Good

Average

How satisfied you are with the service provided? Product quality:

D

Excellent

'q_

Jil

D

Good

Average

Building service quality provided by carpenter team:

D

Excellent

Process provided by:

D

Excellent

D

Good

Average

D Poor

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

D

�Good

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection

D

Excellent

D

Good

D

Average

D Poor

D Terrible

If less than good, why so?

2·_..u.lA:u..l/\u,,A�v-:t:1-'L..1, 2 1-'___________________ .IV!u..::,_..!.:1� '. -'-, .:+1-<1\1"'-

3. __,a;.::J/\�{\i-J,.l.<-:1-1 :i..-' -----.1...1 ..L,___:D�· w---=----_' _____________________

4. ___________________________________

s. ________________________________


-ii-LATLAFT

' -�

Handmade l_og buildings .. ;to):)

·-'f.•'

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

4

L$.)

Cleanness /Tidiness of the building site

2

3

4

s'

► Attitude towards the work

2

3

4

Respect of working hours

2

3

4

► Representation of the company (Company T shirts, poster)

2

3

'1 4

5

► Independence/Self support

2

3

4

5

► Rational usage of the materials

2

3

liJ

5

► Communication with the client

2

3

4

5

► Cleanness of the accommodation place

2

3

4) 5

► Safety on the site(helmets, fire extinguisher , bordered site)

2

3

4

(5

5

► Other comments: \

Client Signature ....

Vidus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no

i:-�

.//7

l,


-ii-LATLAFT

H.,ndmc1de log buildings ' ' ,"\

,..I:.

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Customer: Date:

1.

Overall, how would you rate your experience with LATLAFT?

D

� Excellent

2.

Qb.oI \$?

D

Good

Average

How satisfied you are with the service provided? Product quality:

D

� Excellent

D

Good

Average

Building service quality provided by carpenter team:

D

� Excellent

D

Average

D Terrible

D Poor

D Terrible

D Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by: � Excellent

D

Good

D Poor

D

Good

D Poor

Average

D Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection

D

Excellent

D

Good

D

Average

D Poor

D Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors. 1. ___________________________________ 2. ____________ _____ _____ __________ _____ 3. __ ____ _______________ ______ _ _______ 4. __ ______ ___________________ ________

s. ________________________________


EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

► Quality of work performed

2

3

4

(j)

► Cleanness /Tidiness of the building site

2

3

4

@

► Attitude towards the work

2

3

4

@

Respect of working hours

2

3

4 �

Representation of the company (Company T shirts, poster)

2

3

4

©

Independence/Self support

2

3

4

®

► Rational usage of the materials

2

3

4

®

► Communication with the client

2

3

4

@

► Cleanness of the accommodation place

2

3

4

@)

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

©

► Other comments:

Client Signatur

Vidus prospekts 12, Ogre, Latvia, LV-S001 Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv www.latlaft.no


�LATLAFT

H,•nctm,1de log builctings

CUSTOMER SURVEY In order to improve our future performance and Customer satisfaction, we kindly ask you to share your experience and recommendations. Date:

Customer

1. Overall, how would you rate your experience with LATLAFT?

D

2.

O

Excellent

D

Good

Average

How satisfied you are with the service provided? Product quality:

D

0

Excellent

D

Good

Average

Building service quality provided by carpenter team:

D

D

Excellent

D

Excellent

Average

0 Terrible

D Poor

0 Terrible

D Poor

D Terrible

Krisjanis Baltins/ Martins Sars/ Oskars Atvase

Process provided by:

D

D

Good

D Poor

0

Good

D Poor

Average

0 Terrible

If less than good, why so?

Performance of supervisor Mr. Andis Breijers • Performance during the inspection

D

Excellent

O

Good

0

Average

D Poor

D Terrible

If less than good, why so?

3.

List 3 the most important reasons, why you chose LATLAFT over the competitors.

l. ___________________________________ 2. __________________________________

3. ______ ____________________________ 4. ________________ _________________

s. ________________________________


�LATLAFT

···;..d� . �, Handrn,1de loq buildin<J'> }

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

Quality of work performed

2

3

4

Cleanness /Tidiness of the building site

2

3

4

Attitude towards the work

2

3

4

Respect of working hours

2

3

4

@

Representation of the company (Company T shirts, poster)

2

3

4 �

Independence/Self support

2

3

4

Rational usage of the materials

2

3

4

► Communication with the client

2

3

4

2

3

4 �

2

3

4

Cleanness of the accommodation place

1

,-.

► Safety on the site(helmets, fire extinguisher, bordered site)

► Other comments:

Client Signature....

Vldus prospekts 12, Ogre, Latvia, LV-5001 Tel: +371 65071105, �: +371650711Q2, email: latlaft@latlaft.lv

www.latlaft.no

G) �

t


• i

a.LATLAFT

l

tidndmade log buildin9s

,j

EVALUATION FORM OF THE CARPENTER TEAM

Very bad

Very good

(p GJ

► Quality of work performed

2

3

4

► Cleanness /Tidiness of the building site

2

3

4

► Attitude towards the work

2

3

4Q

► Respect of working hours

2

3

4

► Representation of the company (Company T shirts, poster)

2

3

4(3

► Independence/Self support

2

3

4

2

3

4{j

► Communication with the client

2

3

4

► Cleanness of the accommodation place

2

3

4 Q

► Safety on the site(helmets, fire extinguisher, bordered site)

2

3

4

Rational usage of the materials

6)

6)

(i) @

► Other comments:

�oc)£)

lJJa�

Vldus prospekts 12, Ogre, Latvia, LV-5001

Tel: +371 65071105, fax: +371 65071102, email: latlaft@latlaft.lv

www.tatlaft.no

Clieat Signa'"'e.Z.� .....

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Customer Surveys 2018  

See what our customers say about us in 2018 !

Customer Surveys 2018  

See what our customers say about us in 2018 !

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