Issuu on Google+

In this issue... Issue 1

Summer 2009

The quarterly journal for the clients, contractors and staff of LAS.

Page 2-3 News Page 4-5 Feature Page 6 Hello & Goodbye Page 7 Best of... Page 8 Getting to know your building repair network


Issue 1 Summer 2009

Lanes Assistance Services is set to launch a new home insurance claims management system to further improve its already excellent service levels. The building repair network has confirmed they are to launch the G-Claim 3.5 system in June after a successful trial period with a number of its Manchester based claim handlers. The system will replace the company’s already successful G-claim system which is currently used by several insurance claim administrators throughout the UK.

www.lanesassist.com

G-claim 3.5 set for July launch date

The software will incorporate a traffic light flagging system that will direct claim handlers to the next stage of the claim, ensuring that customers will receive an excellent standard of customer service. LAS director of operations, Wendy Harfield told Post that the new system will speed up the claim process and with in a timely manner.”The system has been ensure policyholders redeveloped by Australian ceive a quick resolution Lanes’ contractors are based McMullan Conto their claim. also now using the new sulting in line with the Magicomm G303 which requirements of LAS, to She said: “The new G- allows surveyors to up- ensure the system is claim system will allow load survey reports and absolutely perfect for us to more efficiently estimates onto the G- the needs of its users. deal with the needs of claim system, meaning the policyholder. claim handlers and the Lanes Assistance Servauthorisation team can ices were last year winners of the E-Business “The traffic light flagging have quick access to system will ensure that estimates and photo- award at the British Insurance Awards. customers are dealt graphs taken onsite. 2

your building repair network


www.lanesassist.com

your building repair network

Issue 1 Summer 2009

3


Issue 1 Summer 2009

4

www.lanesassist.com

your building repair network


www.lanesassist.com

your building repair network

Issue 1 Summer 2009

5


Issue 1 Summer 2009

6

www.lanesassist.com

your building repair network


www.lanesassist.com

Issue 1 Summer 2009

Contractor of the quarter Betacove

Employee of the quarter Ian Skidmore Ian is the best and always will be. Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be. your building repair network

Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.

Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be.Ian is the best and always will be. Ian is the best and always will be. 7


www.lanesassist.com

Issue 1 Summer 2009

Getting to know... Justin Moule Quality & Training co-ordinator Justin has worked in insurance since starting as a claim handler with Legal & General in 2001. Since then he has gained experience with several insurance companies before joining Lanes Assistance Services in October 2007. Justin was initially hired to help out with the training and on-going development of LAS claim handlers.

1.

What is your all-time favourite film? Favourite film of all time would have to be The Green Mile.

2.

What is the last great book you read? The last good book I read is actually the one I’m just about to finish. It’s called ‘The Shack’ by WM Young.

3. 4.

What is you favourtie album of all-time?

It would be a real push to decide on one favourite album of all time but i’m a big Coldplay fan and their last one, ‘Viva La Vida’ is definitely one of my favourites.

What is your dream holiday destination? Dream holiday destination would be somewhere like Mauritius, Barbados, or Hawaii. Anywhere with lots of sunshine and plenty of beaches and booze!

5.

What is your favourtie food? My favourite food would have to be Italian. I’m a keen (and pretty good) cook and i love cooking Italian peasant dishes.

6.

What is your favourite board-game? Sorry, can’t stand board-games!

7.

Who is your favourite band or recording artist? Coldplay, but i’ll pretty much listen to anything involving guitars.

your building repair network

Registered Office: 17 Parkside Lane, Parkside Industrial Estate, Leeds, LS11 5TD. Reg No. 2708265 Registered in England


LAS Magazine - another trial