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Capability Document

About Lander Associates International Training and Performance Development Specialists to the Professional Recruitment Sector Working with you as external experts re-enforcing your message, upskilling a team or individual or supporting and developing management teams, Lander Associates offer a completely tailored service. Whether in-company partnership, contingency or individual places on open courses our bespoke training will address your specific needs and reflect your company culture. Established in 1997, Fiona Lander, REC and CIPD Fellow, leads a team of highly skilled trainers all with previous recruitment experience and supported by an efficient operations team at the UK Head Office. Our aim is to design, deliver and manage innovative training solutions and development programmes which offer return on your investment and make a real difference to your bottom line.

flexible solutions for your business needs What we offer A complete range of training and development programmes, courses and workshops including:

Lander Associates really feel more like a part of the Hewett team than an external supplier. If you want a training partner you can rely on, then Lander Associates comes highly recommended Louise Hewett, MD, Hewett Recruitment

Leadership - Effective Leadership - Performance Management Recruitment skills - Induction training - Interviewing techniques - Headhunting and search - Advanced recruitment skills Sales skills – from basic to advanced - Telesales - Client meetings - Client presentations - Negotiations Customer relationship management and NLP Running a successful temps/contracts desk Key account management

Partnership Programmes The Process  Assess the needs of both the organisation and the individuals  Design a tailored strategy; including modular skills development workshops and courses for all skill levels  Offer one to one coaching, management consultancy and senior level mentoring supplement a comprehensive leadership development programme  Deliver in-company bespoke events, as well as tapping into appropriate open courses

Lander Associates have been a true training partner in our people development over the past five years. This training really works! Steve Cox MD, Spinnaker Consulting

The programme has a positive impact on the achievement of the company objectives and links into appraisal systems, performance review, reward and recognition strategies and career development. Working in close partnership is essential to maximise on the success of this unique approach to performance enhancement. It’s really about taking training and development consultancy to the next level - we are acting as an extension of your company’s own brand, making it a highly cost effective resource with a real measurable return on investment.

your business... will never be the same Management Consultancy As part of your programme our management consultancy can help support individuals or teams of senior management. Often working with the Managing Director, Partners, Operational Directors and the Board of Directors, our highly experienced practitioners will facilitate meetings, instigate change programmes, offer guidance and challenge complacency.

Our main objective is to offer purposeful advice, expertise and specialist skills with the aim of creating value, maximising growth and improving business performance.

I have only positive things to say about the training received to date from Lander Associates. The feedback from our employees, at all levels, has been fantastic. As a result, the CEO and I have noticed after only 10 weeks, behavioural changes which we are confident are having a positive impact on our business. Highly recommended! Gill Carter, HR Manager, Capital International IT Staffing

Contingency Training Working in close partnership is essential to meet and exceed the expectations of participants and to ensure that the training ‘hits the nail squarely on the head’. You can have your own tailor made training when you want it and where you need it, delivered by experts quickly and effectively.

hits the nail... squarely on the head The Process  Understand the needs of both the organisation and the individuals  Design a specific tailored short course, workshop or coaching session  Prepare comprehensive support materials for the delegates  Deliver in-company bespoke session  Feedback to managers to help support the application of the training back in the business

In-company, customised training days can have high impact on motivation and skill levels for both teams and individuals. In the current market place people are facing unfamiliar challenges and whilst they often have the skills or competencies in place, they don’t necessarily know how to apply them in a different situation. Whether in the form of a bespoke short course or workshop or as one to one coaching sessions there is great value in bringing in external experts to re–enforce a message, up-skill a team or individual, or support and develop a management team. If you have identified a skills or knowledge gap in a team or individuals, having a custom-built session designed and delivered especially to suit your company, market sector, culture and approach can quickly bridge the gap and provide renewed confidence and enthusiasm.

Equips a consultant with the right tools and confidence to take on the market. Casey Young - Pentasia

Open Courses Our open courses are perfect for training individuals or small numbers of people in the key skills needed to be successful in recruitment, sales and leadership. Held in stunning venues in London and country wide, our flexible programme is continually reviewed and updated to meet current market conditions and demand, with schedules published quarterly. Combining leading edge training methods with customer feedback at all levels, enhances the quality and the relevance of content. Lander Associates senior training consultants have extensive recruitment experience and adopt a consistent approach yet each adds their own individual style to the dynamic delivery. Course price includes: Individual pre course call to each delegate by the trainer to discuss personal objectives and expectations Handout packs, PowerPoint presentation slides and course materials Refreshments and lunch Post course feedback to both delegate and manager On-going, unlimited telephone advice and support

Our open short courses include: Fast Track Induction A unique opportunity to equip new team members with the vital skills they need every day. The course focuses on the core recruitment skills and critical commercial issues that make consultants effective and productive as quickly as possible. The three day course for a maximum of 12 participants (so that each receives personal attention), includes:  Proactive sales planning  Qualifying vacancies  The A-Z of the placement process  Sourcing, profiling and qualifying candidates  Marketing placeable candidates  Controlling the recruitment process  Negotiation  Planning to meet targets  Time management  Overcoming objections  Interviewing techniques  Closing

Performance Management This intense course provides a range of useful tools for busy managers and team leaders to help deliver high performance through their team. The programme is packed with detailed, practical techniques and provides an action plan to get the best results from individuals and teams. Designed specifically for the recruitment industry with real examples that managers face every day.  Performance planning for teams and individuals  Setting performance standards and objectives  Identifying capability and skill requirements  Measuring performance – monitoring and evaluating  Managing performance – motivating and empowering  Conducting performance reviews  Managing performance – dealing with poor performance  Improving performance – coaching and delegating  Building high performance teams  Leading for performance

Our Vision Our vision is to grow as an international training and performance development specialist in selected markets, whilst maintaining our specialisation and leadership status within the professional recruitment sector, with a reputation to reflect this We aim to offer a unique service and solution portfolio with unrivalled quality standards to clients both in the UK and internationally while striving to create a fun, open, flexible and adaptable culture. We see our customers as not only our clients and delegates but also our suppliers, strategic alliances, service providers and the team themselves. We want to work with like-minded people and build strong customer relationships that will enable us to maximise on our existing successes and together achieve new ones.

pride in the Lander Associates badge Our Values Partnership - whether our clients are with us for one day or one year we work in true partnership with them, taking responsibility for our actions and shared ownership for desired outcomes.

Fun, friendly and energetic – work is a huge part of our daily lives so we make it somewhere we want to be.

Caring and respectful – to our clients, our suppliers and each other.

Service and quality – providing world-class training and development, setting the highest standards and constantly striving to do better. A level of service our people strive to deliver and our clients will want to talk about.

Communication and listening – transparent, honest Lander Associates were very professional and also unique – they impressed me as it wasn’t the ‘typical’ training course. Excellent, a good choice for any international company. Jennifer Barker - Euro London

and open; vital for all stakeholders and for the business to continue to succeed.

Honesty, trust and reliability – our clients can rely on us to deliver what we promise. Rigorous confidentiality. Ownership and engagement – we are passionate about Lander Associates, being able to make a difference and taking pride in everything we do.

Innovative – creative, original ideas to enhance performance in our clients' companies.

Green – our planet is important so we have an extensive Corporate Social responsibility strategy in place. Success and profit – essential to creating capital for growth, prosperity, opportunity, job satisfaction and job security.

Why we stand out

Innovative Dynamic

VMA Selection has worked with Lander Associates over the past few years to develop our growing team of specialist recruitment consultants. Having discussed our key training needs, Lander supplied an ongoing programme to support our objectives and provide the knowledge framework to help enable our consultants to realize their full potential. The success of our business is due to having a team of experienced and motivated consultants and we believe that regular training plays a key role in this.

Claire Tuffin, MD - VMA Selection

We believe that the provided care before and after training sessions was a true added value for our company. Eva Gombas, MD - Arthur Hunt Group

Companies I have been involved in over the several years have worked with Fiona and her team in a variety of different training and management development activities. Their service has been innovative, committed and productive; I have no hesitation in continuing to recommend Fiona and Lander Associates.

Graham Palfery-Smith, MD – ltd


Caring Committed

Source engaged Lander Associates mid 2008, when we realised that we needed to up skill our teams, to enable them to cope in a market that was less than stable. The assistance that we received in terms of the initial consultation to scope out our requirements, through the planning of our bespoke programme and to the execution of the courses to our Consultants was an experience that we found both straight forward and pleasurable to engage in! In addition to new skills for the Consultants, both Management and Director level programmes were also entered into by the business - these were invaluable in fine tuning our skills to guide our teams through the 'choppy waters'. Fiona and her team are professional, diligent and their process driven, yet dynamic approach has invigorated our Consultants motivation and their desks!

Annika de Friend and Jonathan Lindon, Directors – Source Personnel

Locations We work with clients throughout the UK and around the world including Europe, Russia and Australia. Individually tailored programmes are usually held either at your site or at our dedicated training centres. However, we can also arrange alternative venues and locations to suit you in the UK, Europe or further afield. Open courses are held in either our central London venue or in major cities around the UK.

Our Charges We treat all clients individually and work closely with your finance team to create a flexible payment scheme to best suit your needs. With this in place, you can be assured of a cost effective solution through quality training and development.

References Spinnaker Consulting (Marine)

Tel: 01702 480142

Steve Cox - Managing Director

Capital International IT Staffing Limited (IT/Telecoms)

Tel: 01444 235577

Nick Butcher - CEO

Sellick Partnership (Finance, Legal and education)

Tel: 0161 8341642

Jo Sellick - Managing Director

Euro London Appointments (Multilingual)

Tel:020 7583 0180

David Shacklock - Managing Director

Recruitment International (Oil/Engineering - Middle East, Commercial/Sales/Technical - Central Eastern Europe) Elwyn Williams - Managing Director

Hobson Prior (Pharmaceutical) Matthew Perrett - Managing Director

Tel: +420 25753 2832

Tel: 01892 612612

Montreal (IT)

Tel: 020 7256 5656

David Thuillier - Sales Director

STR Group - (Technical and Healthcare)

Tel: 0870 6009899

Richard Crawley - Managing Director

Arrows Group - (Technology and Healthcare)

Tel: 0870 1420080

Adrian Treacy and James Parsons - Joint Managing Directors

Getting started Jarman House 42 High Street Redbourn AL3 7LN Tel: +44 (0) 1582 791 838 Fax: +44 (0) 1582 794 485 Skype: fi.lander Follow us on

Capability Document #  

Lander Associates are performance development specialist