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Our People:

Spring 2008

Michelle Heathcote celebrates 25 years with Laidlaw. Two new ‘Laidlaw Grandads'’! And more, on page 7.


A magazine for all Laidlaw employees

Inside: Welcome // Ask A Question // St Helen’s Hospital Project // Liverpool Network Evening // Laidlaw Commercial Conference // Our People // Focus On Finance

Laidlaw Commercial Conference In November we held our Commercial Conference in Bradford. [See centre pages for more details]

Success for Laidlaw with the St Helens Hospital Project...


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Dear Colleagues, Welcome to our Spring 2008 edition of Laidlaw News. In this feature we take a look back at our recent commercial conference where we launched our new core values and presented our plans for the coming year. We subsequently delivered the same messages as we embarked on our road shows prior to Christmas and I am pleased to say the interaction from you all was as good as ever with the usual banter and debate (especially from our colleagues in Sheffield !). We also highlight some of our recent projects, including St.Helen’s Hospital. We share with you some of the highlights from our recent Liverpool customer networking event. As always we have some great people stories, including a special feature on some of our “Laidlaw Grandads” together with details of some of your tremendous endeavours in supporting local charities. Business has started to pick up again in this new calendar year following a sluggish pre Christmas trading period. Our order book is starting to grow well and I am particularly pleased to see the level of teamwork taking place across the business units and branch network, witnessed by the many joint OTS meetings and other project team meetings (such as OSMI, price pointing and new products), all focused on maximising our sales potential and winning new customers. We have recently launched our “Light Bulb” suggestion scheme and congratulations to Rachel Tipton for winning the December prize. I would encourage you all to keep the ideas coming and send them through to I would also ask you to continue to provide contributions for future Laidlaw News editions – please send any articles, pictures, features or requests to: Finally on behalf of all at Laidlaw I would like to pass on our sincere condolences to the families of Brian Hulin and Les Crees, both of whom passed away very recently. Our thoughts and prayers are with their families and loved ones at this difficult time.

John Jefferies Managing Director

Ask A Question I drive/ride: Volvo S60 – safety first !!! If I have time to myself: Love reading and playing golf You would not know it but I am good at: Cooking nothing better at a weekend than creating dishes for friends or family Favourite book: Popcorn by Ben Elton Movie heaven: A Life less Ordinary My biggest regret: Not going travelling for a year with my best mate after University. When I was a child I always wanted to be: A vet ......... somewhere it all went wrong!! My favourite programme: Currently really into 24 and Heroes

with Adam Dorman (Business Process Controller)

All my money goes on: Wine and good food what more do you need The soundtrack to my life is: Always Look On The Bright Side Of Life The shop I cannot walk past: Any music shop Best invention ever: PlayStation Person I most admire Richard Branson First holiday memory: Making sand castles with my dad and brother on the south coast Best hotel: Can’t remember the name but the hotel on our honeymoon on the beach in the Maldives was beautiful Dream trip: To travel around South America for a couple of months

Worst holiday experience: Stayed in what we thought was a beautiful hut on stilts in the water in Cuba. Turned out to have its own wildlife sanctuary in the room, with cockroaches, mosquitos and ants in the bed Ideal travelling companion: My wife – boring but true

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St Helens Hospital Project Martin Anderson and Mike O’Brien were the leading sales team in securing the project with James Brice, David Bailey, Sharon Wakelam and Dave Goodwin supporting the effort. The project team of James Brice, David Bailey and Sharon Wakelam are now in full flow on the project with James attending the site 3 to 4 days per week. Taylor Woodrow is the main contractor for both St Helens and Whiston Hospitals with a combined build value of £350m. Capita (Percy Thomas Partnership) are the main architects and are based in Cardiff. St Helens Hospital is the diagnostic and treatment centre which has a total build value of £110m. Laidlaw are supplying over 1000 doorsets on this project. The Laidlaw products that have been used range through laminated faced doors and fully pained frames to Orbis Commercial Ironmongery. The project also includes lead lined doorsets, high impact doorsets with added edge protection and a sliding folding doorset called Easy Swing. JDM a Wigan based sub contractor are installing our product. Construction of new facilities commenced on site on the 3rd July 2006 and will be completed in September 2008. The building will be occupied and opened to the public in November 2008.

Top Left: St Helens’ main entrance Top Right: Orbis doorsets being offloaded

Liverpool Network Evening Laidlaw Liverpool branch recently hosted a customer network evening at The Print Hotel on Stanley Street in Liverpool. The event was well supported with architects, contractors and developers from around the North West braving terrible weather conditions and the England match on TV! The Head of Planning at Liverpool City Council (Nigel Lee) attended the event speaking about the future of Liverpool and its status as Capital of Culture 2008, followed by a question and answer session. The evening was attended by all of our Laidlaw Liverpool staff, together with John Jefferies, Peter O’Brien, Clint Robertson, Andrew Cooke and Mike O’ Brien. Everyone was in good spirits and with a drink in hand we were hopeful that the night would end sweetly with an England victory over Croatia. Unfortunately this was not the case. Overall, the night was a great success however and we have received positive feedback about the event. Lewis Cornford Graduate Trainee

Top: Nigel Lee, Head of Planning, Liverpool City Council

Above Left: Clint Robertson, Mike Edwards (David McLean), Stuart Williams and Dave Antonio

Middle: Peter O’Brien, Natalie Weston (Kier), Andrew Cooke Above Right: Mark Poulston (DWF), Alan Webster (EC Harris), Mark Selwyn (DWF) and John Jefferies

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Laidlaw Commercial

In November we held our Commercial Conference at the Marriott Hotel, Hollins Hall, Bradford. Our new One Team Core afternoon by a paintballing team building exercise and the next morning Top Left: John Jefferies opening the conference Top Right: Alastair Walker, Shafiq Sharif, Peter O’Brien and John Jefferies at the conference

Above Left: Group photo outside the Marriott Hotel

Above Right: The winning team from the paintball team building exercise—from left to right: Steve Lefley, Lee Walker, Craig Fairgrieve, David Manley, Simon Marr, James Bryce, Wayne Gardner, Dave Hill, Karen Armstrong, John Jones, event organiser, Lewis Cornford, Colin Whittaker and Dave Shields

Left: Can you identify all the Laidlaw army members? A special mention in the next edition of Laidlaw News and prize of a bottle of bubbly to the person who correctly identifies all our team, from left to right! If you think you know please e-mail Sian Mills, and the winner will be chosen at random from all correct entries.

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Above Left: Adam Dorman takes aim as Tony Kears and Mike O’Brien give morale support!

Above Right: John Jefferies, Willy Thorne (Snooker legend), Alastair Walker and Peter O’Brien at the evening event

Left: Our golfers brave the cold and nurse sore heads! From left to right: Lawrence Crane (winner of the golf tournament), David Stacey (Dorma), Simon Shury, Lewis Cornford, Peter O’Brien, Lee Walker, John Stanley (IRST), John Jefferies, Jonathan Sykes (Arrow), Tony O’ Neil (Dorma), Will Davies, Andrew Cooke, Barry Williams (AFL), Simon Marr, Nigel Bligh, Adam Dorman

Values “Customer Focus, Respect, Accountability, Integrity” were launched. The conference itself was followed in the a golf tournament with our core range suppliers was organised.

Our New Core Values INTEGRITY  Be open and honest in your dealings with others  Be trusting of others  Observe confidentiality RESPECT  Treat others as you would like to be treated  Be objective and consistent in your feedback  Recognise the achievements and abilities of others ACCOUNTABILITY  Deliver what you commit to  Make decisions and see them through  Take ownership of issues  Show initiative and be proactive  Own your own development

CUSTOMER FOCUS  Understand who your customer is  Really focus on the needs of your customers  Be adaptable and flexible  Get it right first time - every time


Work together to achieve common goals  Ask for and listen to the views of others  Celebrate success  Demonstrate a positive can-do attitude

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Our People I have just completed my 4th BUPA Great North Run having taken up running six years ago after being introduced to it by a friend in the gym I attended. We started off at two miles gradually building up to regular five mile runs twice weekly. I thought this would be my limit. It wasn’t! My ex-wife’s cousin, Sarah, was born with cystic fibrosis, a nasty disease which severely impacts the longevity of life. Sarah is not expected to live beyond 30 years old and the only way I could think of supporting the family was to participate in the BUPA Great North Run (13.1 miles) and to raise sponsorship to complete it. “Easy” I hear you say? Well, dragging 15 stone over 13 miles in whatever weather the North East can throw at you at the end of September is much harder than it sounds. This was proven with my fastest time being a poor 2 hours 19 minutes. The reward for crossing the finish line with 47,000 others is self pride and knowing that, so far, I have raised over £2,000 for the Cystic Fibrosis Trust. Two years ago I even assisted in training my 55 year old mum, who’d never even run for a bus, to compete and she finished in 2 hours 53 minutes! If she can do it believe me anybody can. It’s become a bit addictive and I will be entering again this year and will hopefully be raising over £500 again. For those who supported me last year, and there are too many to mention, thank you very much. It’s a great Run with a fantastic atmosphere whether you enjoy running, celebrity spotting or, like me, just running for a great cause, then this is the place and event to do it. For any tips on running techniques and diets don’t ask me! I eat what I like, when I like, and just plod my way, but it’s a great feeling when you cross that finishing line! Lee Walker Branch Manager - Salford

New Starters

HR New Starters And Leavers

David Grant Victoria Cardus Lawrence Crane Craig Fairgrieve Tajinder Raj

Lockstation (Glasgow) Sales Administrator (Liverpool) Major Projects Manager (Timber Doors) Key Account Manager (Perth) Trainee Estimator (Timber Doors)

08.10.07 08.10.07 15.10.07 01.11.07 13.11.07

Toni Russell Brian Griffiths Martin Rendle Paul Jones Dave Boland Dave Wright Lorraine Daly Tina Benton

Customer Services (Willenhall) Warehouse Supervisor (Liverpool) Warehouse Operative (Sheffield) Trainee Draughtsman (Handrails &Balustrades) Key Account Manager (Liverpool) Key Account Manager (Gateshead/Sheffield) Internal Sales (Kinmel Bay) Credit Control Supervisor (Willenhall)

03.12.07 03.12.07 17.12.07 03.01.08 03.01.08 03.01.08 18.02.08 25.02.08

Paul Scarratt Gemma Attiwell Craig Clair

Contracts Coordinator (Liverpool) Key Account Manager (Sheffield) Warehouse Operative (Liverpool

21.09.07 21.09.07 12.10.07

Stephen Reilly Julie Russell Chris Battle Ken Mellish Katherine Wales Mark Davies Rebecca Bircher Mark Wilkinson Darren Campbell Helen Cowle Martin Dean Kerri Trow Jimmy Tonks Stuart Williams

Branch Manager (Glasgow) Credit Control (Willenhall) Contracts (Salford) Warehouse Manager (Willenhall) Sales Administrator (Liverpool) Key Account Manager (Salford) Estimator (Timber Doors) Purchase Ledger (Willenhall) Scheduler (Gateshead) Operations Audit Manager (Liverpool) IT Manager (Salford) Customer Services (Willenhall) Estimator (Handrails & Balustrades) Key Account Manager (Salford/Liverpool)

18.10.07 26.10.07 31.10.07 31.10.07 16.11.07 30.11.07 30.11.07 30.11.07 04.12.07 30.12.07 30.12.07 14.02.08 29.02.08 29.02.08

Tracey Wilkinson

Credit Control Manager (Willenhall)



(since the last edition) Special Mention Bill Roberts of Sheffield branch officially retired on 25/02/08 (his 65th birthday!), but has applied to work beyond retirement and will be recommencing work with the company on Monday 3rd March on a part time basis.

Lightbulb Scheme Winners Rachel Tipton Rachel's idea was to have a centralised re-cycling point in the Willenhall warehouse for paper, cans and bottles for all the company to use as this would assist in our accreditation for ISO140001 and help save the planet.

Dave Shields Dave’s idea was to use passive lighting in rooms with no natural light (i.e. toilets, stores) so that energy consumption is negated when rooms are unused.

Congratulations to our December and January winners. They have each won £50 worth of vouchers. Find out who our new winners are in the next edition of Laidlaw News.

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Laidlaw Grandads!

Michelle Heathcote 25 Years Service

Phil Hassall, Estimator at Salford Branch, became a very proud grandad for the first time last year. Pictured to the left is gorgeous baby Isla, at two months old, who weighed in at a healthy 9lb and 6oz on October 31st in Ballymena, Northern Ireland.

On 7th February 2008, Michelle Heathcote celebrated her 25 years service for Laidlaw. She was presented with a commemorative crystal clock from John Jefferies alongside a bouquet and a gift from her friends and colleagues in the Salford Office. Michelle started her sales admin role in 1983 for what was then Laidlaw & Thompson. For the past one and a half years she has worked for Central Coordination Team and supports our Salford, Sheffield and Cardiff branches.

Baby Jack, pictured right, grandson of Nigel Bligh, Laidlaw Market Development Director, was the first child born on Christmas Day at the North Devon District Hospital weighing 7lb 8oz.


Above: John Jefferies congratulating Michelle on 25 years of service

is going

Right: Anne-Marie McSherry (Sales Co-ordination Manager) presenting Michelle with a bouquet from her

We want you to suggest ways in which the company can be eco friendly, while helping to improve our profitability. It’s quick and easy to send us an idea, and what's more, you could win a fantastic prize!

colleagues at Salford

The best feasible idea every month will get £50 of vouchers, as well as a mention in Laidlaw News. The idea that saves the most money, or improves our profits the most in this financial year will win a weekend for two in Prague! Sound good? Then drop us an e-mail to and tell us how YOU think Laidlaw can go green!

Obituaries It is with great regret that we announce that Brian Hulin sadly passed away just before Christmas. Brian had spent nearly all his life in the architectural ironmongery industry. Having left school in Manchester he eventually joined Laidlaw & Thomson and

It is with deep sadness that we announce Leslie Crees (Les) passed away on February 16th 2008 after a short illness. Through Laidlaws’ many changes Les had been a constant of the company since 1991 through to the present leadership of John Jefferies. Les’

was eventually promoted to Director working in their Gateshead branch before eventually returning to Manchester where he became joint Managing Director of the Laidlaw & Thomson operation based at Cheetham Hill

sad passing will leave a huge gap with any member of staff of Laidlaw who knew and worked with him but he will be especially missed at the Glasgow and Perth offices where Les spent most of his time.

Road. Brian was a keen footballer and lifelong support of Manchester City. He took up golf in his thirties and it became the love of his life. Brian’s funeral took place at Dukinfield Crematorium on January 4th 2008. packed church was testimony to his popularity.

Les’ funeral took place on 22nd February 2008. On behalf of everyone at Laidlaw I would like to extend our sincere condolences to Les’ wife Betty , his two daughters, two sons and eight


grandchildren. They are in our thoughts and prayers at this difficult time.



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FOCUS On Finance Facts & Figures 

Finance derived from the Latin and Old French word “fine”, which originally meant “End”. The French word for finance came to mean both payment and ending but in the 18th century the English adapted it to mean “The Management of Money”.

The finance department, headed by Alastair Walker, has a total of 10 staff and consists of Sales Ledger, Purchase Ledger and Finance Operations.

     

Between the 3 departments they have a total of 60 years continued service with Laidlaw. Sue Simpson and Carol Bridgwood have each worked 20 years for Laidlaw. Out of the 11 members of Finance two are Scottish and one is a posh Geordie. During the last financial year a total of £30 million was collected by credit control. Did you know that during the last financial year a total of 300 new accounts were opened? Did you know that the ratio of men to women is 1/5th men, to 4/5ths women? (We are taking over the world.)

A Poem from Sales Ledger (in Black Country Lingo) We’m ony a few in ower team But nowt lacking cos we reign supreme They call us Yam-Yams an sorts But us are the best of sports. We wuk like Trojans n such An we doh nivver ask for much So when you’m cussin an irate Remember ON STOP just means late

Top: Alastair Walker Above Left: Lesley Maydew, David Rhead, Veronica Mason, Kevin Darrall Above Right: Christine Billingham, David Rhead, Gemma Dowling Left: Carol Bridgwood, Chris Pringle, Sue Simpson, Tina Benton and Tracey Wilkinson

For feedback and to submit items for inclusion in the next issue, please contact Sian Mills at

This newsletter has been printed on FSC paper using vegetable oil based inks by an ethically and environmentally responsible, carbon neutral company.

Laidlaw News Spring 2008 Edition  

A newsletter for all Laidlaw employees