world Lafarge Cement Customer Newsletter
December 2011 issue no. 15
• Grounds for optimism • Happy Holidays • A Rewarding Year
CORPORATE SOCIAL DEVELOPMENT • Caring for our communities
CUSTOMERS AND INNOVATION • • • • • • •
The industry’s first online cement ordering portal On show at the Mica market Outstanding service wins new contract Support initiatives for Tukkies It’s Lafarge Rapidcem wins one million rail sleeper contract Lafarge a sponsor of Spar Build It Under-13 Soccer
HEALTH AND SAFETY • Safety Milestones
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Happy Holidays! Grounds for optimism
How the year has flown by! We anticipated a challenge but, with our determination and positive outlook, 2011 finished better than anticipated. We can look forward enthusiastically to 2012.
Thierry Legrand touches on the highlights of the past year and outlines some of the priorities for 2012:
In this issue, we have a special feature on our innovative Customer Portal: we hope it will encourage even more of you to ‘click’ on this product ordering and management service, which is unique in South Africa’s cement industry – another proud innovation from Lafarge!
Although 2011 has been a challenging year, there is much that we can be positive about. As anticipated, the decline in the cement market slowed and stabilised. Encouraging second half sales were grounds for cautious optimism that the market environment is improving. In spite of the sluggish recovery in the country’s economy and the continued turbulence in international markets, some recovery in the residential market and government’s stimulation measures for the construction sector are expected to underpin better prospects for 2012.
Health & Safety Health & Safety continues to be our No.1 operational priority. It is a core value of the Lafarge Group and receives our full commitment. It has been especially rewarding to see our sites achieving commendable safety milestones: Lichtenburg Cement Works completed one million manhours without a Lost Time Injury (LTI); the last year at Randfontein has been LTIfree, and congratulations to the Ash Resources team on reaching two years without LTIs. At Lafarge, caring for our people is a key concern and a major new development in the company’s Health & Safety programme is the introduction of our Wellness campaign. This will be launched as our World AIDS Day commemoration on 1 December. Our highly regarded Lafarge HIV/ AIDS programme had matured to the extent that we considered it would be more effective to incorporate it as part of a general Wellness programme. It will address all lifestyle and health issues that can impact the well-being of employees and their families. Accordingly, our Peer Educators will become Wellness Educators and provide a broader support service to employees.
Customer Portal Our appreciation and thanks to those customers who attended the launch of our innovative Customer Portal service. The response to signing up for the service has been pleasing and we hope more of you will experience the convenience of this 24/7 online facility to interact with us, manage your account, place and track cement orders, and keep up to date with new developments within Lafarge.
Partnerships also feature strongly in Our World: we describe our support for a customer’s excellent Under-13 soccer programme; our involvement with the Tukkies’ Civil Engineering Department, and the campaign organised by the Lafarge Community Trust to create awareness of the needs of the visually-impaired. Despite the challenging business environment, our operating sites continued their good work in supporting sustainable development projects, large and small, among their local communities. The plight of an 89 year-old grandmother living in a shack with her grandchildren did not pass unnoticed and benefited from our Randfontein Plant’s helping hand.
This is an example of our commitment to continually bring the benefits of our Group’s strength at creating innovative products, solutions and services to our South African customers. The Customer Portal service is the first in the South African cement industry and the first in the Lafarge businesses on the African continent. New colleague I am pleased to welcome Charlene Lamb in the important role of Communications Manager for Cement. Charlene brings valuable experience and flair to this function from working in communications for many years in South Africa and the USA. Thank you Thank you for your loyal support during the year. We assure you of our continual aim to be the preferred supplier with your organisation in the future. In closing, I wish you and your families everything of the best for a safe and happy festive season! My regards
Thierry Legrand General Manager - Lafarge Cement
Wishing you and your families a safe and relaxing holiday, I look forward to bringing you news from the world of Lafarge Cement in 2012. My regards Jeanne de Power Editor
Jeanne de Power
“A rewarding year” says our Marketing Manager, Emmanuel Ngubane In 10 clicks your cement order can be placed with Lafarge! I am referring to our unique Cement Customer Portal service offering - a first of its kind within the local cement industry and among the Lafarge businesses throughout the African continent. It is thanks to being part of the world leader in Cement and the skill of our Longmeadow IT team that we are now offering our customers an additional choice of communication channel and 24/7 convenience. The Customer Portal launch on the 28 September was very successful with customers being given first-hand experience of the IT tool. We appreciated the good turnout of customers for the event and we look forward to registering all customers as users. While enjoying this user-friendly online facility, you will also stand a chance of winning some great prizes. One of the year’s highlights was our hosting of close to 150 students at our Lichtenburg plant, which proved to be an informative and well-rounded experience for our future civil engineers. Our Call Centre reminded all departments at Lafarge head office of the importance of our customers by organising a Customer Service Week celebration. It was extremely creative and, at the same time, entertaining. Everyone felt ‘recharged’ and ‘reconnected’ with ways of satisfying our customers’ needs. A statement that stood out for me in one of the presentations was: “True customer orientation is a consistent practice of looking at things from a customer point of view, and making decisions accordingly.”
In October, the Cement Business Unit extended a warm welcome to Charlene Lamb who took over the challenging Communications portfolio. She brings extensive and varied experience both in South Africa and overseas, and will be a tremendous asset to our head office team. I wish all our customers everything of the best for the festive season and a prosperous 2012. My regards Emmanuel Ngubane National Marketing Manager - Cement PAGE 4 | CEMENT NEWSLETTER | 2011
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CORPORATE SOCIAL RESPONSIBILITY HLUHLUWE PRIMÊRE SKOOL
CORPORATE SOCIAL RESPONSIBILITY
HLUHLUWE PRIMARY SCHOOL
Private Bag/Privaatsak 6003, Hluhluwe, 3960. Tel: 035 562 0020 / 035 562 0410 Fax: 0865092659 e-Mail/e-Pos: email@example.com FNB Hluhluwe Branch 220530 - School Acc 524 9120 4907 – Hostel Acc 524 9000 8813
Lafarge EMPANGENI 3880 To whom it may concern, RE: CEMENT DONATION It is with gratitude that this letter is forwarded to your offices. We as a school would like to thank you for the donation of cement. The cement will come in good use due to the fact that we just erected two new prefab classrooms for our Grade R & RR learners. The area between the classes needs a cement floor as it will be used for outdoor painting and other activities. We have arranged with Mr R Muller from Bousaam (Pty) Ltd to collect the cement on our behalf, he will send a driver next week . Please could you forward the collection address so I can inform Mr Muller. As soon as I have a date from Mr Muller I will forward the truck’s registration number and the driver’s information to you. Once again thank you for this generous donation, it is greatly appreciated.
Caring for our communities Generous member of the community for over 60 years Lichtenburg Cement Works lends a helping hand for sustainable school projects Lafarge’s support for its employees and the communities associated with the Lichtenburg Cement Works is extensive. While the primary focus of the Lafarge Education and Community Trusts is on the upliftment of education in Bodibe, North West Province and KwaZulu-Natal, the main social responsibility programmes of the Cement Works involves other communities. The Works endeavours to provide assistance to schools that are engaged in sustainable development work on their facilities: • Motswaiso School in Meetmekaar was recently given a donation of cement as a contribution to one of its building projects. • Similarly, donations of cement and the loan of earthmoving equipment helped the Lichtenburg Primary School lay the foundations for their new toilet building. • A close relationship with the Lichtenburg Hoërskool reflects in frequent support for school projects with donations of cement and expertise. The Lafarge Workshop at Lichtenburg also manufactured a roller to improve the condition of the school’s cricket and hockey fields. • The annual Lichtenburg Show is a highlight on the local calendar with a wide variety of exhibitors taking the opportunity to showcase their goods and services to the public. The Lafarge Cement Works, which is close to the show grounds, has been providing the Show committee with extensive support by donating construction materials and assistance with the maintenance of the facilities. • Coligny Special Needs School provides an environment to develop mentally disabled youngsters into self-sustaining adults. While the basic needs of the school are provided by government, funding for better facilities is a continual challenge. What sets the school apart and fills visitors with admiration is the vigorous self-help culture among the learners, who achieve a great deal with very little. The learners are taught crafts and tackle building projects without the help of contractors. Lafarge donated cement to the school: the learners made their own bricks and in no time at all they had built impressive new classrooms. PAGE 6 | CEMENT NEWSLETTER | 2011
From bare veld to major asset for the community
Randfontein committed to ongoing support
______________ JL van der Watt PRINCIPAL
Further to major investments in upgrading roads and electricity supply infrastructure as part of the original Randfontein Grinding Station project, a wide-ranging ongoing support programme for the Randfontein community is being finalised. This involves the donation of cement to the value of R250 000 to local schools, churches and the municipality for repairs to playgrounds, driveways and potholes in local roads. In celebration of Mandela Day, Lafarge cement was donated to the Gauteng Provincial Legislature and the West Rand Municipality to build a house for an underprivileged family in Mohlakeng. 89 year-old Adelinah Matobako had been living in a shack with her two grandchildren and has now become a homeowner for the first time in her life. Richards Bay’s active social responsibility programme “School learners are the future employees and leaders in the Lafarge businesses and the schools around our Richards Bay plant are high on our priority list for help,” says Plant Manager, Patrick Stockwell. “Through our social responsibility (CSR) programme we allocate resources either directly or by providing support for the work of the Lafarge Education and Community Trusts. Whether the projects are large or small, the emphasis is placed on working in partnership with the school principals to achieve sustainable benefit.”
Richard Bay’s current CSR activities include: • Support for the Lafarge Education and Community Trusts: - Assisted with the construction of a new administration block for the Zimeme High School, one of numerous school projects for the Mzimela community - Plans are also well advanced to build classrooms, a kitchen and ablution facilities for St Christopher’s School in Stanger • Concrete and cement has been provided for extra facilities at the Mzingazi School on the outskirts of Richards Bay • Donation of cement to Hluhluwe Primary School to improve facilities • In partnership with the NG Kerk in Meerensee, plans are close to finality to build a multicultural centre for autistic children in the Uthungulu district Working in conjunction with the regional offices of the Lafarge Aggregates and Lafarge Readymix business units, the Richards Bay Cement team is involved in an extensive programme of support for the Nkosinathi Crèche. The Crèche is a haven for approximately ninety young children, many of whom are orphans and are cared for in a hostel attached to the Crèche. To date, R80 000 has been spent fencing the premises, decorating the hostel, refurbishing the crèche and equipping it with furniture and teaching aids. On a monthly basis, Lafarge continues the support by supplying the crèche with basic foodstuffs.
White cane day at Lafarge Have you experienced how unnerving a world without sight can be? To commemorate International White Cane Day on 14 October and raise awareness of the challenges faced by the visually-impaired, the Lafarge Community Trust arranged for Lafarge staff to experience walking blindfold. Staff from our Longmeadow Head Office and Richards Bay plant walked blindfold for 1km in solidarity with visually-impaired people and donated white canes to the South African National Council for the Blind (SANCB). Eugene Schalkwyk, Trustee of the Lafarge Community Trust, took part in the Pretoria White Cane Safety Day fun walk alongside the blind participants. At the finish line of the walk, Eugene handed over 250 white canes to SANCB on behalf of the Community Trust.
2011 | CEMENT NEWSLETTER | PAGE 7
CUSTOMERS AND INNOVATION
CUSTOMERS AND INNOVATION
The industry’s first online cement ordering portal At Lafarge Cement we continually use our strength at innovation to pursue a differentiation strategy in the cement market, which in particular means providing customers with innovative products and service improvements. Being customer focused, we attach considerable importance to good communication as key to building lasting customer relationships. We identified that a Portal IT tool would be a
valuable new communication channel in the South African cement market.
ORDER ONLINE IN UNDER 10 CLICKS!
Three countries within the Lafarge Group – Brazil, Poland and Malaysia - had begun trialling Portal ordering systems. In a record-breaking six months, we built on this knowledge and developed a Portal that would allow us to interact seamlessly with our customers in South Africa.
The exciting new Lafarge Cement Customer Portal was launched on 28 September. During a high-tech, interactive evening, we shared with the audience exactly what the Portal can do. The Portal opens an extra channel of communication between our customers and our company by making available an efficient, new IT tool that enables customers to interact with us around the clock, 365 days a year. In addition to easy placement of orders and monitoring of order execution status, our innovative Portal also offers a wide range of other benefits such as: • Rapid processing of orders • Easy management of account • Access to order history • Readily updateable user, company or profile data • Immediate information on new products and promotions • Access to product support information: technical specifications, applications and performance The introduction of the Portal is a first for the South African cement industry and the first in any Lafarge company on the African continent. It is a sophisticated solution to meeting the evolving needs of the cement market for better service.
SOME FREQUENTLY ASKED QUESTIONS: Can anyone in my company use it? The Portal was also developed to accommodate users of the same company to have different categories of access. For example, a customer’s buyer can be restricted to placing orders and tracking deliveries, whereas a customer’s credit department would probably only have access to account information.
Ian McKay, Len Kleinschmidt, Don Booysen, Christo Basson, Desmond Maharaj, Eddie Prollius
Maria Sazeides, Thierry Legrand, Emmanuel Ngubane
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Jaco Kruger, De’Mon Britz, Thierry Legrand, Mike Fisher
Jurgens Bester, Salome van Aswegen, Brendan van der Walt
Why was it introduced overseas? We are proud that South Africa, while being the first Lafarge company in Africa, is only the fourth country in the world to introduce this customer service, out of the fifty countries in which the Lafarge Cement Division operates. The Portal has had a very positive response in both Brazil and Poland, providing solutions to different needs. Malaysia has only recently launched their Portal. In Brazil, the recent rapid market growth could not be handled effectively by the Lafarge Call Centre and customers were becoming disgruntled at being kept on hold for lengthy periods. A Portal was introduced aiming to reach 1 000 customers in the first six months, instead of which they received over 1 500 hits and achieved almost 12% of sales volume. In Poland, the Cement BU’s motivation for a Portal was driven more by the response to a customer needs survey. It identified a general preference for conducting business with suppliers on-line and to have a one-stop shop for account details. What security measures are in place? The usage procedures for our Portal incorporate measures to ensure the security and accountability requirements of both parties are properly addressed. Access will require typical log-in and password processes.
An organisation may apply for several passwords to accommodate the needs of its various users. Orders that are placed will automatically be subjected to checks, such as credit limit compliance, before initiating a formal order confirmation, which would be subject to our normal terms and conditions of sale. What do I have to do to be able to use the Portal? Potential users of our Portal must first be aware that it is supported by Internet Explorer 7 or Mozilla Firefox 3.5 or later versions. Existing customers will simply complete a Portal registration form, obtainable from their local Lafarge Sales representative or our Customer Services “CELIA” team at the Lafarge Longmeadow head office. New clients will first have to submit a completed credit/cash application for capture in our sales administration system and then complete the Portal registration form. Why did we introduce the Portal? Our Portal was developed as a solution to providing better customer service and reinforces the Lafarge brand’s image for innovation and customer needs. We are confident that it will attract new customers while being another service element that consolidates long term relationships with existing customers. Our competitors will doubtless follow us as cement buyers will demand better service but, as a market leader for innovation, we will keep leading the way to the future!
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CUSTOMERS AND INNOVATION
On show at the Mica market Our boys (l to r): Michael Solomon, Tsholo Hlabangane; Moses Ntombela and Ference Skerlanitz.
The Mica group is one of Lafarge Cement’s key accounts and the Mica Market is a special event in the hardware and building material retailer’s calendar. Held on 23 September at the picturesque Champagne Sports Resort in the Drakensberg, the trade show is an annual conference and exhibition to debate industry issues and for suppliers to showcase their products. In partnership with our Gypsum colleagues, Lafarge Cement took a stand at the exhibition. “The Market provided Lafarge with a great opportunity to interact with Mica’s suppliers and customers,” says Lafarge Cement’s Roy Stewart, Retail Channel Manager, who was our host for the event, supported by Michael Solomon, Sales Consultant for Mpumalanga, together with KwaZulu-Natal Sales Consultants Ference Skerlanitz and Moses Ntombela. Organising the Lafarge promotions was Tsholofelo Hlabangane. Gypsum’s Key Account Manager, Louis Ferreira, endorsed Roy’s comments, adding that the event had been well-attended by the Mica members and gave Gypsum a good forum to showcase its products. Lafarge ran a popular lucky draw for a twenty minute chopper flip over the Central Berg. It was won by representatives of the Mica Volksrust store who thoroughly enjoyed experiencing the magnificent scenery from the air.
The winners of the chopper ride were Mr and Mrs Erwee of Mica Volksrust.
Support initiatives for Tukkies 2011 saw a number of initiatives in the continuing close association between Lafarge Cement and the Civil Engineering Department of the University of Pretoria (“Tukkies”). Using our resources to help further the education process for engineering students, makes sound sustainable business sense as some of these young people will undoubtedly be our clients or even employees in the future.
Concrete cube competition Lafarge Cement has been actively involved with the University of Pretoria’s (“Tukkies”) immensely successful annual Concrete Cube Competition for several years. Held during September for 3rd year civil engineering students, each of the students had to choose to enter one of three competition categories. A variation on the strongest cube competition was introduced this year, reflecting the department’s strong focus on sustainable development: the cube mix had to use recycled crushed concrete aggregate: • Closest to low target strength • Closest to high target strength • Strongest cube using recycled crushed concrete Lafarge Cement and co-sponsor admixture company, Mapei, donated prizes for the winning students, spot prizes and booby prizes for the weakest cubes. Handing out the Lafarge prizes, Quintin Wolmarans (Lafarge Cement’s Innovation Strategist) complimented the students on the high standard they had achieved. He said that the international Lafarge group was a leader in its industry for sustainable development and he was particularly pleased to see the introduction of recycled material to the cube competition. The Head of Civil Engineering Department, Professor Elsabé Kearsley, thanked the sponsors for their generous ongoing support that helped the Department with its projects throughout the year and made the popular cube competition possible.
Outstanding service wins new contract
Congratulations to the winners Closest to low target strength: 1st Mr MH Hordijk 2nd Mr JA Potgieter 3rd Mr BJ Visser
Closest to high target strength: 1st Mr R de Lange 2nd Mr CFV Davel 3rd Mr DN de Meyer Strongest cube using recycled crushed concrete: 1st Mr D Jacobs 2nd Mr P Vorster 3rd Mr AJ Botes
Faculty of Engineering, Built Environment & Information Technology
1 November 2011 Ms Jeanne de Power Marketing Coordinator Longmeadow Lafarge Industries South Africa Dear Jeanne
Our Key Accounts Manager-National Construction, Mike Fisher, relates how an amazing beyond the call of duty team effort produced a very happy customer and a new supply contract:
3RD YEAR CIVIL ENGINEERING STUDENT VISIT TO THE LAFARGE CEMENT FACTORY, LICHTENBURG
“At 3pm on a recent Friday afternoon, I received a call from the Director of KPMM, Kevin Padayachee, to say that he was in a fix. His cement supplier had let him down and he needed two loads for Saturday, two for Sunday and three for Monday for his Balfour construction site could we help?
On behalf of our third year civil engineering class we would like to thank Lafarge for allowing us to visit the Lafarge cement factory in Lichtenburg on 24 October 2011. This was a first time visit for nearly all students in the class to a cement factory and complimented our recent introduction to the cement manufacturing process at university very well. We were very impressed by the scale of the operation, but found not only the operation, but also the enormous structures housing the raw material stockpiles most impressive. The automated packaging systems were fascinating to watch and your team of tour guides were very knowledgeable and friendly. The emphasis placed on safety impressed the students, although some of them underwent the compulsory alcohol test with some trepidation after the preceding late night that some had!! Their predicament certainly provided the rest of the class with much amusement! We very much appreciate your hospitality by treating us first to coffee and rusks and later with a wonderful lunch. Please also convey our thanks to the ladies responsible for its preparation. Our visit to the Lafarge factory will remain a topic of conversation for long time to come and we will definitely recommend it to next year’s third year group as a visit well worth including in their tour itinerary.
I said we would do our best and called Pride Ngubane from our Call Centre Department, she was about to leave for the weekend but agreed to stay on to organise the paperwork and the order scheduling. In fact everyone was marvellous: Logistics organised the trucks and made sure the loads for Saturday morning arrived at Despatch. All the scheduled deliveries were accomplished.
Our reward for the outstanding service came when KPMM switched the cement supply contract for Balfour to Lafarge. It was immensely satisfying to pull off this challenging response and I would like to thank everyone who contributed to this excellent team effort – orders, logistics and finance – well done!”
Prof S W Jacobsz Pr Eng
For TUKS Civil Engineering Third Year Class of 2011 cc.
Mr Emmanuel Ngubane
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CUSTOMERS AND INNOVATION
Engineering Building 1, Room 11-9 University of Pretoria PRETORIA 0002 Republic of South Africa
Tel: Number 012 420 3124 Fax: Number 012 362 5218
Email address firstname.lastname@example.org www.up.ac.za
2011 | CEMENT NEWSLETTER | PAGE 11
CUSTOMERS AND INNOVATION Cement for campus projects Lafarge donated forty bags of Powercrete Plus for renovation work on the campus and twenty bags of Buildcrete cement for soil stabilisation experiments on some of their roads. The students built new foundations and walls, which provided the opportunity for a hands-on introduction to the use of cement in different applications for first year students in the Civil Engineering Department.
Engineering students visit Lichtenburg Works In October, our Lichtenburg Cement Works hosted a visit by almost 150 Civil Engineering students from Tukkies. The students were most impressed with the focus on safety, as well as the enormity of the plant and seeing various processes in action that previously they had only read about. The guided tour detailed the full cement manufacturing process from the grinding process through to bagging and palletizing. Lunch at the Lichtenburg Club House was a pleasant end to a successful day’s outing. “Our visit to the Lafarge factory will remain a topic of conversation for a long time to come. We will definitely recommend it to next year’s third year group,” says Tukkies’ Professor SW Jacobsz.
The guided tour went through the complete manufacturing process.
It’s Lafarge World Leader! Environmentally-friendly! Innovation and Choice! Many of you will have seen and heard Lafarge featured on selected DSTV channels as well as three different radio stations around the country. The concept behind the campaign: “Which company is the world leader in building materials? It’s Lafarge!” is that Lafarge provides customers with the solution to their building material needs. The radio campaign was featured on Jacaranda FM 94.2, OFM and Ukhozi FM, where Lafarge gave away a BigBoy Revival scooter per day for five days on each of the three radio stations. That’s 15 scooters over 15 days! Each station had a different competition involving the Lafarge products and encouraging listeners to share their stories on how they contribute to a healthier environment by going ‘green’.
CUSTOMERS AND INNOVATION
Rapidcem wins one million rail sleeper contract Lafarge Quality Department Southern Africa (QDSA) played a pivotal role in helping our Sales team secure the cement supply contract for the production of one million rail sleepers for Transnet Freight Rail. All laboratory evaluations were undertaken jointly with Chryso South Africa. Kimberley company, Rail 2 Rail, who have a licence agreement with Rail One Gmbh in Germany, will be supplying the sleepers over the next five years to maintain railway lines throughout South Africa’s 22 000km network. “We had to undertake special laboratory tests monitored by a technical specialist from Rail One,” says QDSA’s Manager, Dr Reinhold Amtsbüchler. “The sleepers have to meet a demanding specification, including achieving a 28-day strength of 60MPa, and production will be subject to rigorous quality control. Our innovative RapidCem CEM II 52,5N outperformed a competitor’s CEM 1 52,5N. This was particularly rewarding since the competitor is based much closer to Kimberley than our Lichtenburg Cement Works.”
UP Civil Engineering students with David Kanguwe, Petrus Molotsi, Hannes Diedericks, Constant Weyer.
Rail sleepers made with Lafarge Rapidcem CEM II 52,5N. (Pic courtesy of Chryso South Africa)
Lafarge a sponsor of Spar Build It under 13 soccer The Spar group’s Build It stores created an Under-13 Soccer initiative that is highly regarded as a youth development programme. A community based scheme, each of the over fifty Build It stores throughout the country arranges a local tournament and the top teams go through to a final tournament in Durban. Lafarge Cement has committed to contributing to ten of the tournaments, sponsoring prizes and presenting each of the top two teams with Lafarge kit bags containing Lafarge branded jackets, soccer balls and water bottles. “Our involvement has been a great success,” comments Bruce Braidwood, Lafarge Key Accounts Manager – Cement. “Watching the kids have tremendous fun, is also watching our future customers. The local communities come out to watch and support their teams, which means we get great interaction with communities thus developing our image. It is an excellent social responsibility partnership, while also showing that Lafarge looks at buyers for the future and does not merely have a short term focus on today’s end users.” Adding to the excitement for the children, André Arendse, the retired Bafana Bafana and English club goalkeeper, runs popular goalkeeping workshops at the tournaments as is currently a wellknown SuperSport presenter.
Congratulations to our winners of the Big Boy Revival Scooter Competition! JACARANDA
Linda de Klerk
Carla van Tonder
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CUSTOMERS AND INNOVATION WIN WITH Congratulations to the PALLET COMPETITION winners
LAFARGE CEMENT! Competition valid from 1 June 2011 to 31 July 2011
Manny’s Hardware - Mr Johannes Myburgh Cashbuild Aeroton - Mr Dingaan Mnisi CB Springs - Ms Emmerentia Beukes CB Kempton Park - Mr Lourens Ras Cover All Hardware - Mr Joseph Joubert Build It Bedfordview - Mr Lesley Silo Ngema
CoMpLETE THE FoRM on the back to enter!
Mbazwana Build It - Ms Doris Nxumalo
S.I Hardware - Mr Mbulaheni Rakheila
Suidwes Langbou - Bothaville- Mr Piet Lindeque
Bethanie Hardware and Timber - Slondee Tshikane
WIN a pallet of BuILdCRETE General purpose Cement ALL you HAvE To do Is puRCHAsE A BAG oF LAFARGE CEMENT, CoMpLETE THIs ENTRy FoRM, ATTACH youR puRCHAsE RECEIpT ANd THEN posT IT IN THE CLEARLy MARkEd ENTRy Box IN sToRE. The winner will be notified by the store manager. Name & Surname
Alternative Contact Number
COMPETITION RULES: The prize will go to the first completed entry drawn. This prize is non-transferable. The prize cannot be exchanged for cash. The judge’s decision is final and no correspondence will be entered into. The winner will be notified via phone. Staff members of Lafarge, their advertising agencies and immediate families may not enter this competition. The winner must reside in South Africa.
HEALTH AND SAFETY
Safety milestones Lichtenburg passes one million LTI-free manhours Lichtenburg Cement Works’ Plant Manager Hannes Diedericks is pleased to see his team’s hard work and commitment to safety achieving the desired results. The Works recently achieved the safety milestones of one year and over one million manhours without a Lost Time Injury. “With strong support from the Cement Business Unit’s Executive committee, we are aiming for even greater achievements in safety performance,” says Hannes. Randfontein celebrates a year with no LTIs On 28 September our Randfontein Grinding Station reached the Safety milestone of one year without a Lost Time Injury. “This excellent performance confirms our strong entrenched safety culture and shows what can be achieved,” says Plant Manager, Sibu Hlatshwayo. “It will motivate us to reach a world-class standard as a norm for Randfontein.”
Our new Wellness campaign People are the heart of our business and their Health & Safety is a core value of the Lafarge Group. In a significant new development, our successful HIV/AIDS programme is being incorporated in a general Wellness campaign. It will be launched as the key focus of our commemoration of World AIDS Day on 1 December. The new campaign recognises that a wide variety of lifestyle and health issues, such as stress, financial and marital problems, can impact the functioning of an employee at work and the general well-being of the individual and his family. One of the most common examples is alcohol abuse, which may lead to risky sexual behaviour with HIV/AIDS implications. In preparation for the introduction of the Wellness campaign, our voluntary HIV/AIDS Peer Educators have been trained to become Wellness Educators to provide a broader support service to employees.
Randfontein celebrates a safety milestone!
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Lafarge Industries South Africa (Pty) Ltd 35 Westfield Road Longmeadow Business Estate Ext 11, Edenvale,1609
Tel: 0860 LAFARG / 0860 523 274 or 0861 LAFARG / 0861 523 274 Fax: 086 631 0006 www.lafarge.co.za