ISSUE 10 • VOLUME 3 • 2008
BUSINESS FOCUS ♦ HEY, BIG SPENDER Payment options for your IT equipment
BUILT FOR YOU An IT solution custom-fit for your business
……………….. BLOCK TIME Save $ on what you already use
[ BE PROACTIVE ] Keep your business a step-ahead of the rest.
Now Online @
3 From the Editor
7 More Than a Phone Call
Welcome to the new Business Focus! Read about changes to our look and distribution along with what’s new in this issue.
With the capabilities of remote access, a support technician is less than a phone call away.
4 Block Time
8 Be Proactive
Save money on the tech support you already use.
By utilizing AktiveNet™, Kyvon pro -actively monitors your company’s network, staying a step-ahead of the rest.
5 Built For You
10 Hey, Big Spender.
By identifying the best technologies to fit your goals and budget, Kyvon creates a technology solution fit for your business..
In a bind? Need a new server before your current one goes kaput? Check out or tips for paying for the technology that keeps your business in motion.
From the Editor Dear Readers, Welcome to the new Business Focus! We’ve had a transformation beyond our new look. Issues are now available online at www.kyvon.com via the News page. Future issues will be online only, and email subscriptions are available at our website. While ringing in the New Year and tighter budgets, companies everywhere are searching for ways to increase productivity and maintain network security while spending less. This issue of Business Focus addresses your IT spending while also exploring the added value of remote support and network monitoring. By selecting a customized solution for your business versus something “out-of-the-box,” you won’t be missing those integral pieces of the puzzle that are necessary for the way you do business.
Courtney Chesley email@example.com
s t i red PUBLISHED BY _Kyvon EDITOR _COURTNEY CHESLEY CCHESLEY@KYVON.COM ASSOCIATE EDITOR _BART BEYERS BBEYERS@KYVON.COM CONTACT US KYVON 11141 SOUTH TOWNE SQUARE SUITE C ST. LOUIS, MO 63123 314.544.0011 TEL. 888.644.1117 FAX 877.710.7993 TOLL FREE INFORMATION@KYVON.COM WWW.KYVON.COM
Visit http://blog.kyvon.com and complete the form on the right of the main page. Or, simply send an email to firstname.lastname@example.org to receive updates via your inbox.
SAVE BIG WITH SERVICE HOUR BLOCKS
You know you will need tech support in the next year, why not plan ahead for it? Get a reduc hours in advance. Plus, no travel fee on Service Calls when you use pre-purchased Service H ware installation, equipment maintenance, or your next support call!. Contact Kyvon today for p
A SOLUTION BUILT FOR YOU. By identifying the best technologies to fit your goals and budget, Kyvon creates a technology solution fit for your business.. No two companies are the same, and neither are their technology needs. Kyvon works with you to develop a customized solution for your business. Whether you are looking to secure your company's operations or host a simple website Kyvon provides solutions to fit your needs. After evaluating your network, we implement the monthly service solution that corresponds with your company’s needs. A tailor-made service package focuses on how your network functions, not your neighbor’s.
ced rate on your on-site calls by purchasing blocks of service Hours. Use your pre-purchased hours for hardware and softpricing and to request additional information (314) 544.0011.
MORE THAN JUST A PHONE CALL With the capabilities of remote access, a support technician is less than a phone call away. Using secure remote-access software, the technician sees what the user sees on his or her screen and, with permission, takes temporary control of the user's mouse and keyboard. If your issue can be addressed by utilizing remote support technicians, your company will avoid travel charges and receive faster support. Software updates and maintenance can also be completed from a remote location. Although remote support might diagnose a hard-drive failure, a new drive can't be installed over the Internet. That's why experts recommend that small businesses try to select a tech-support company that offers both onsite and remote supportâ€”to avoid the need to repeat tales of repair woes to different technicians. Kyvon offers their customers both remote and on-site support. Contact a technician for your support issue by calling (314) 544.0011 or email email@example.com. PAGE 7
♦ COVER STORY
BY UTILIZING AKTIVENET™, KYVON PRO-ACTIVELY MONITO STEP-AHEAD OF THE REST. PROPER SERVICE DELIVERY C CALLS AND THE DOWNTIME AND LACK OF PRODUCTIVITY By providing priority service, maintaining your software and hardware, and remotely monitoring your network, Kyvon provides the insurance and assurance your company requires for increased productivity and reduced down time. By utilizing AktiveNet™ on your company network, Kyvon will not only reduce the monetary costs of PC and server management, but also increase company uptime by working proactively with the IT Infrastructure. AktiveNet™ significantly reduces the total cost of desktop and application management by enabling Kyvon to proactively and securely centralize and standardize desktop management. Automating and centralizing desktop configuration tasks reduces the overall costs of PC support. With its robust notification system, AktiveNet™ will alert Kyvon to warnings or failures that occur on your network. Alerts will be sent to Kyvon technicians through a variety of notification methods, including SMS, email and pager. Technicians can then make changes on the system without interrupting the user, interact PAGE 8
with the user in chat mode, or take over the machine with remote control. One of the biggest challenges business owners face is seeing the value in their IT support. By utilizing the desktop management tools, Kyvon is able to work “behind-the-scenes” and keep networks running with little or no visibility. The better job Kyvon does, the less you see them.
ORS YOUR COMPANY’S NETWORK, STAYING A CAN ALMOST ELIMINATE EMERGENCY SERVICE ASSOCIATED TO YOUR CURRENT REACTIVE MODEL.
HEY, BIG SPENDER. In a bind? Need a new server before your current one goes kaput? Check out or tips for paying for the technology that keeps your business in motion. With budgets growing ever smaller and technology needs rising, how do you purchase needed equipment and service without breaking the bank? Think smart.
Most larger hardware purchases can be purchased with a lease, giving you a flat monthly payment instead of a large bill, upfront.
Have your technician evaluate your network. What do you absolutely need at the moment, and what can wait for better cash flow?
Always keep up with repairs and upgrades. Broken or problem equipment only leads to less productivity from your employees. Staying up-to-date with maintenance and repairs avoids that downtime.
Monthly IT support services versus break/fix service. This goes along with our last suggestion, but bulking your IT service into a flat-rate, monthly package in lieu of hourly rates saves big $$. Travel fees and remote support charges are usually not charged when you sign up for a monthly rate. Maintenance and updates can also be included in such packages, giving you an all-for-one service solution.
Goes Green in 2009 www.kyvon.com
Business Focus Issue 9, Volume 3, 2009