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Immigration and Border Management ANNUAL REPORT 2011

International Organization for Migration (IOM)


CONTENT Foreword

5

Executive Summary

7

2011: By the Numbers

8

The Immigration and Border

8

Management Division: An Overview

10

Immigration and Border Management Assessments

14

Training for Migration and Border Management Officials

16

Integrated Border Management

18

Border Management Information Systems IBM’s solutions: The Personal Identification and Record System (PIRS)

20

Equipment Provision and Infrastructure Upgrades

22

Identity Management

24

Migration Data Management, Intelligence and Risk Analysis

26

The African Capacity Building Centre (ACBC)

28

Immigration and Visa Support Solutions

32


Foreword As the leading intergovernmental organization in the field of migration, IOM is increasingly called upon by states to assist in addressing complex border management challenges. Embedded in the Department of Migration Management, the Immigration and Border Management (IBM) programme – implemented by a core group of specialists with substantial technical expertise and strong border management experience, posted to strategic locations in the field as well as at IOM Headquarters – has been developed to offer guidance and expertise to governments working to improve their migration and border management and operational procedures. The ability to address migration issues comprehensively and cooperatively is today a fundamental requirement for responsible national governance, effective international relations and full participation in international or regional institutions. While the prevailing view is that migration has been mainly a positive force for development in both countries of origin and destination, unregulated migration can have social, financial and political costs for individuals, societies and governments alike. Comprehensive, transparent and coherent approaches to immigration and border management processes, involving all countries in the migration continuum, help promote the positive impact of migration and preserve its integrity as a natural social process. In support of IOM’s strategy, IBM activities are directed at helping governments create policy, legislation, administrative structures, operational systems and the human resource base necessary to respond effectively to diverse migration challenges and to institute appropriate migration governance. Such activities are designed as partnerships, with the requesting government and other relevant interlocutors working closely with the IBM Team to identify needs, determine priority areas, and shape and deliver interventions. The IBM portfolio is steadily growing, with more than 225 active projects world-wide valued at 162 Million USD in 2011. So it is with great pleasure that we present to you the Immigration and Border Management Annual Review for 2011. In addition to a full statistical overview of IBM activities, the report provides background information on the programme together with snapshots of a selection of projects that have been implemented through the course of the year. We hope you enjoy reading it. Irena Vojáčková-Sollorano Director Department of Migration Management


225 +162

Active IBM projects Million IBM operational budget (USD)


IOM’s Immigration and Border Executive Management Programme Summary Member States have in 2011, increasingly sought assistance from IOM to help them meet the dual challenges of ensuring the economic mobility of their citizens as they move across borders while at the same time addressing growing security concerns relating to terrorism, transnational crime and large scale emergency movements. States have also looked to IOM to help them develop more streamlined processes for processing and verifying the intentions of those looking to migrate, both temporarily and on a more permanent basis.

robust and internationally compliant processes. IOM remains committed to advising States deliver full identity management programmes, from the delivery of reliable breeder documents such as birth certificates, to the issuing of secure identity and travel documents. Immigration and Visa Support Solutions

IBM continues to support States to address a broad range of border management challenges, from improving inefficient border processing systems and inadequate infrastructure to establishing advanced border and identity solutions policy.

In 2011 IBM’s assistance to immigration departments to better manage their visa application caseloads grew significantly. This type of service includes the provision of tailored support solutions designed to enhance data collection, streamlined processes that help to eliminate time-consuming administrative functions, lower costs, improve service standards, combat fraud and strengthen security at diplomatic missions. IOM also assists visa applicants by empowering them with accurate and timely information in a language appropriate to their needs. IOM’s service solutions simplify the visa application process for applicants and aim to ensure that only properly completed applications are submitted, ultimately resulting in more efficient visa processing.

IBM also assisted States assessing and improving the security of identity documents, in particular travel documents, and related issuance and management systems, with a focus on effective,

The IBM portfolio in 2011 encompassed more than 225 active projects worldwide with a combined operational budget of over 162 Million USD.

This review of activities covers a very active year for the IBM programme. The report opens with an overview of the key thematic areas - each designed to provide insights into IBM’s portfolio. Thereafter, examples of each thematic area are presented to provide a practical view of the diverse scope of IBM’s work. Capacity-Building in Border Management


10 │ IOM Immigration and Border Management Division

The Immigration and Border Management Division: An Overview The Immigration and Border Management (IBM) Division has the institutional responsibility within IOM for overseeing activities related to border management and immigration and visa support. The agencies and personnel where the IBM Division focus their attention – predominantly Interior Ministry staff, usually immigration and customs services - are responsible for the processing and regulating the movement of people and goods at points of entry and exit. Efficient migration policies and structures that are supported by professional and well

trained officers ensure smooth passage for genuine travelers and migrants while also helping to prevent irregular migration in all its forms.

MIGRATION AND BORDER MANAGEMENT ASSESSMENTS

1. Administration – structure resources, recruitment, performance standards, training programmes, staff turnover, values and code of conduct;

IOM migration and border management assessments are conducted within the framework of an established diagnostic template. This provides for a comprehensive analysis of the major elements of national border management structures and system, including legislation, policy, procedures, travel documents, visa issuance, entry/exit controls, monitoring and reporting. The assessments are conducted with the assistance and active collaboration of national senior government officials responsible for the respective areas in the recipient country. The assessment is used to develop prioritized recommendations to improve the effectiveness of migration and border management and is broken down into four interrelated components:

IBM supports the development of these goals through the implementation of three types of activity: immigration and border management assessments; our Capacity-Building in Border Management Programme and our Immigration and Visa Support Solutions portfolio.

2. Regulatory framework – entry and residence, passenger processing at border posts, investigations, intelligence, prosecution, detection, removal, humanitarian and health considerations; 3. Information technology – policy, legislation, regulations, procedures, international agreements, inter-agency and regional cooperation; 4. Operations – border management information systems, alert lists, passport and visa systems and system integrity.


Annual Report 2011 │11 Each of these components is further segregated into a number of distinct elements. Lastly, an implementation plan is formulated to support changes to national migration and border management practices. CAPACITY-BUILDING IN BORDER MANAGEMENT IBM takes a comprehensive and integrated approach to boosting State capacity to manage borders effectively and efficiently and this approach is based on the wider context of human mobility in a globalized world. IBM’s Capacity-Building in Border Management (CBMM) portfolio is the toolkit that we use to provide technical support to governments to address core issue-areas on border and identity solutions policy and operational systems.

AT A GLANCE: CAPACITY-BUILDING IN BORDER MANAGEMENT ACTIVITIES: • • • • • •

Training for migration and border management officials; Integrated border management; Border management information systems; Equipment provision and infrastructure upgrades; Identity management; and Migration data management, Intelligence and risk analysis,

Training for Migration and Border Management Officials Training in border management for the most part refers to the training of immigration officers or other border officials, who have a direct role in movements processing and the management and operations of a border check point. Training is a core element of IOM’s capacity building work, and is often integral to projects of the Immigration and Border Management (IBM) Division. IOM offers “foundation training” as outlined in IOM’s Essentials of Migration Management (EMM) Volumes 1, 2 and 3 for Policy Makers and Practitioners and in Essentials of Migration Practice (EMP) for Immigration Officers. Promotional flyers have been produced by IBM Division for these two training products. IOM also offers “thematic training”, which includes a range of material such as the Passport Examination Procedure Manual (PEPM), the Personal Identification and Registration System (PIRS), and the IOM Counter-Trafficking Training Modules – Capacity Building Workbook. There is also material available covering international law, labour migration, migration and health, gender training, integrated border management, interviewing and intelligence analysis and supervisor training. Integrated Border Management The fundamental concept of Integrated Border Management methodology is that, irrespective of the national system and its level of development – the performance of individual border agencies generally improves when their level of cooperation is enhanced. The concept of Integrated Border Management (IBM) for the European Commission (EC) was first mentioned in the EC 2002-

2006 planning programme for the Western Balkans. The programme highlighted that “a more integrated and all encompassing approach to border management is the only way forward because the problems are so interlinked that they cannot be effectively tackled separately” [This echoes the conclusions of the Laeken European Council of 14 and 15 December 2001, which called for “better management of the [EU’s] external border controls” through working out “arrangements for cooperation between services responsible for external border control and [examining] the conditions in which a mechanism or common services to control external borders could be created”]. IBM Division has recently concluded a successful regional Integrated Border Management project in the Western Balkans for 8 Accession and Pre-Accession states. Border Management Information Systems (BMIS) As pressure mounts on states to process ever growing numbers of genuine travelers at their borders, while at the same time combating transnational criminality including people smuggling and trafficking in persons, countries are looking to technology in order to help shape their response to these challenges. The introduction of a well-designed BMIS is the obvious answer to help address some of these issues. BMIS are IT-based solutions designed to record passenger movements more accurately, contribute significantly to the collection and processing of reliable and timely statistical migration data, assist in the formulation of strategic and tactical intelligence to inform proactive migration policies and provide functionality such as watch listing, support to visa issuance, document fraud detection and biometric collection. They can also, with extended development, utilize Advanced Passenger Information (API) to facilitate automated risk analysis, pre-arrival processing and screening and intelligence development. IBM Division has developed its own version of a BMIS, the Personal Information and Registration System or PIRS, which will be discussed in more detail later. Equipment Provision and Infrastructure Upgrades Often a Border and Migration Management Assessment will contain recommendations that a state requires certain upgrades to its infrastructure, either at border crossing points or elsewhere. These upgrades have included complete rebuilding of physical border crossing infrastructure (part of a current project in the Democratic Republic of Congo), assistance with the procurement and provision of large scale security screening and surveillance equipment (recently completed in Iraq) and the equipping of ports of entry with varying levels of document fraud detection equipment (currently in South Sudan, Somalia and Nigeria). This area of our work often cuts across the provision of BMIS in that we are occasionally required to upgrade both communications and power infrastructure in order to make the deployment of a BMIS possible (again work is in progress to do this in remote parts of South Sudan).


10 │ IOM Immigration and Border Management Division

Identity Management Identity management today is a complex concept involving policy, legislation, administration and technology which combine together to provide a fundamental status for individuals. The main aim of an Identity Management system is to create a robust link between a registered identity and an individual. The IBM Division is increasingly called upon to support standalone initiatives allowing governments to improve national identity management and travel documents. This includes helping governments assess, plan and implement improvements to international travel documents and their issuance systems in accordance with standards of International Organization for Standardization (IOS) and International Civil Aviation Organization (ICAO). In 2011, a noteworthy project in Sri Lanka built Government capacity to manage national identity cards and travel documents as well as improved integrity, issuance and management systems. Migration data management, Intelligence and risk analysis Effective migration and border management utilizes data collection and monitoring together with information and intelligence gathering. Consequently, IBM projects implemented by IOM and its partners may include intelligence-related components and this can particularly be the case for CBMM projects. The use of migration intelligence in formulating a country’s

migration policy is widespread. Migration intelligence enables governments and national administrations to address migration and border management challenges in a proactive way, which in turn contributes to improved migration policy and appropriate facilitation and control settings. With questions on movement, border security and international migration flows at the forefront of the media and international policy debate, there is increasing awareness of the need to have efficient methodologies in place for gathering reliable and timely statistical migration data. There is a strong interaction between the functionality provided by BMIS (discussed earlier) and this area of work. BMIS are often the tools that can capture the raw data that is passed to the analysts who work on producing the intelligence product that assists states in identify, tracking and ultimately apprehending those who perpetrate the criminality associated with irregular entry. In the last two decades, globalization and conflicts have seen an increase in international migration flows. Given the restrictive immigration policies put in place by destination countries and the important human and technological resources deployed at borders, many migrants lacking the means to enter a state legally fall prey to criminal groups, specialized in people smuggling. Smugglers use land, sea and air routes, but their itineraries can evolve rapidly if detected by border officials. Very often travel


Annual Report 2011 │13 conditions are difficult, dangerous and sometimes deadly. IOM supports States to embed procedures and processes that permit law enforcement agencies to more effectively target those responsible for organising people smuggling while at the same time complementing activity against trafficking in human beings. The IBM Team helps governments to identify and source technical equipment required to help detect irregular migrants at border crossings, such as X-ray vehicle scanners or surveillance cameras. IOM also provides a comprehensive range of training courses designed to equip border officials with the skills necessary to develop and refine intelligence, detect fraudulent travel documents and to be aware of relevant legislation including that related to migrants rights. IMMIGRATION AND VISA SUPPORT SOLUTIONS Introduction In 2011, foreign ministries embassies and consulates around the world continued to rely on IOM to streamline the visa application process, reduce fraud and to optimize resources. IOM’s tailored visa solutions are designed to lower costs, raise service standards, ensure data protection, simplify processes, speed visa decision-making and improve security. Experience With shrinking budgets and fiscal austerity the new norm, governments continued to look to IOM for solutions, benefitting from the Organization’s 60 years of migration management experience and leveraging IOM’s robust global footprint, offering service points at over 440 offices worldwide. In 2011, IOM implemented over 70 IVSS projects on behalf of governments including Australia, Canada, New Zealand, the United States as well as EU Member States. Services were provided in over 50 countries related to the processing of over 450,000 visa applicants/recipients. Solutions 2011 saw significant growth in the following service solutions: Visa Application Centre (VAC) Services: IOM handles all of the time-consuming administrative tasks of the visa application process while ensuring that only properly completed visa applications are submitted with all required supporting documentation and in uniform order. IOM manages information dissemination, receipt of fees and applications, capture and secure e-transfer of biographical information and biometrics, e-scheduling of visa interviews, e-tracking of passports and visa applications, return of visa decisions to clients and customized reporting for the government partner. Document Integrity and Verification (DIV) Services: At the request of governments, IOM facilitates the verification of visa-

related supporting documentation directly with the issuing authority, predominantly via site visits and interviews with the primary source. Such verifications are for permanent resident visa applications as well as in support of immigrant nominee programs. Documents verified include academic and trade qualifications, work references and work records, and civil records issued by public authorities such as birth certificates, marriage certificates, death certificates, divorce papers, adoption papers, and passports. Language Testing Facilitation: Primarily in support of visa programs for prospective skilled labor migrants such as those in the healthcare industry, IOM facilitates language testing for government language evaluators, in accordance with government guidelines. Such facilitation ensures that applicants have sufficient written and spoken language ability to successfully work in the receiving country. IOM has developed innovative approaches to testing facilitation, such as linking the embassy’s off-site language evaluator to the applicant at IOM via Skype and tailored software to conduct the test. Travel Assistance: To reduce the anxiety many migrants may experience when traveling abroad for the first time and for resettlement, IOM facilitates the transition by providing valuable information on air travel and integrating in the country of resettlement, and by offering reduced, one-way migrant fares. IOM’s assistance also includes the completion of all departure/ arrival travel documentation, assistance at departure, in transit and upon arrival with immigration and customs authorities, as well as flight escorts for the elderly, those with disabilities and unaccompanied minors. Benefits Put simply, IOM’s visa-related solutions have enabled immigration and visa offices to do more with less, often at no additional cost to the government. Wherever IOM is present, the Organization is able to develop and provide a package of services which meets the unique needs of governments and their visa applicants/recipients, while at the same time ensuring innovation, service excellence, data protection and enhanced security. Governments also benefit from IOM’s unique status as a nonprofit, inter-governmental agency with a mandate to provide migration services and the integrity that comes from a proven track record of 60 years of successful operations. Cost Models Most Member States prefer a “migrant self-pay” approach which ensures that there are no additional costs to governments. Under this approach, visa applicants/recipients pay a cost-recovery based fee to IOM for the migration related services provided. IOM also offers a “government pay” approach where services are paid for with no additional cost to the visa applicant/visa recipient. Lastly, some States may take a hybrid approach with funding provided by both the migrant and the government.


14 │ IOM Immigration and Border Management Division

Developments in:

Immigration and Border Management Assessments IBM Assessments in 2011 included: • 23 border posts in the Democratic Republic of Congo; • 8 border posts and 6 district offices in Belize; • Possibility of PIRS installation in Guinea; • The international airport, Headquarters and 3 border posts in Mali; • Border posts in Burkina Faso; • Assessment with Ministry of Home Affairs in Nepal; and • Baseline-needs assessment in Nigeria.

Assessment of Burkina Faso’s Migration and Border Management Structure

F

rom January to April 2011, large numbers of Burkinabe have fled Côte D’Ivoire (CDI) to Burkina Faso while at the same time some 1,600 Burkinabe have returned from Libya with IOM’s assistance. In addition to the CDI crisis which has highlighted some weaknesses and bottlenecks in the current emergency response system, for example no reliable data on movements and Burkina Faso has been affected in the past few years by a large influx of migrants, including in the capital city Ouagadougou. Even though Burkina Faso is not a significant country of origin for migrants, the implementation of major ECOWAS institutions, including Union économique et monétaire ouest africaine UEMOA, makes the State an important hub to promote an integrated migration management policy for Western Africa.

Furthermore, economic development in Southern cities and migratory pressure out of the Sahel, are increasing the need for a regional integration in terms of migration management that also require strengthening border management systems. In December 2011, the project carried out an independent assessment of the management structures for migration and borders: an overview of policy, legislative, administrative and operational have been established, and recommendations on the court, medium and long term to maximize the capabilities of Burkina have been developed. In addition, a pilot group of managers Key management architecture will be aware of the Burkinabe border migration issues, border security and present. The assessment demonstrates the desire of the Government of Burkina Faso to strengthen its border management structures. The evaluation has enabled Burkina Faso to obtain technical support from IOM in operational systems, with the aim to better control its borders.


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Promoting Better Management of Migration in Nigeria

T

he second half of 2011 saw the beginning of the inception phase of the 12.7 million Euro project “Promoting Better Management of Migration in Nigeria”. Funded by the European Union’s 10th European Development Fund, the project was designed in partnership with the Nigerian Authorities to remedy the identified key challenges in the management of both regular and irregular migration. One core element of the project is to review the organizational and managerial capacity of

the Nigeria Immigration Service (NIS) with a specific focus on border management, data collection and its capacity to detect fraudulent travel documents. There will be carefully planned interventions, agreed with government partners, to ensure that the planned capacity building activities will lead to a measurable improvement in the performance of the Nigeria Immigration Service. IOM carried out the baseline needs assessment in November 2011. The assessment included discussions with the Inspectorate heads and with departments within NIS headquarters such as the Migration Unit and the Document Fraud Unit.

Baseline Needs Assessment: IOM Abuja engaged in the mission to assess the facilities and curriculum at Kano Immigration Training School.

Nepal Border Management Assessment

T

he project “Border Control and Migration Management Needs Assessment Mission in Nepal” was developed by IOM Nepal mission in close coordination with the Ministry of Home Affairs (MoHA). The Government of Nepal (GoN) took ownership of the project and provided leadership which made the implementation smooth. The project implementation started from March 2011 and aimed at identifying the gaps between current practices and international norms and better practices relevant to Nepal. The project was successful in implementing all of its planned activities, as committed. A week long field assessment was conducted by the team of six members consisting of three members from the GoN, an external consultant and two IOM staff, making this a joint needs assessment. Following the assessment a report “Nepal Border Control and Migration Management Assessment 2011” was produced with 113 recommendations. The report has been formally submitted to the GoN for their consideration and implementation of recommendations. With an increasingly professional immigration service and when the

training unit on Immigration and Border Control is operational, DoI will be in a better position to establish the specialized units it needs to support its operations. These specialized units will need to include, inter alia, a travel and identity focused intelligence unit; an investigations unit; forensic document examination units at TIA and in DoI Kathmandu; and appropriate detention facilities in DoI Kathmandu and at TIA. One of the key project activities carried out was a Capacity Building Training Program on Immigration and Border Management that was conducted from 27-29 December 2011. The training was jointly conducted by Ms. Saltanat Mammadova of IOM Azerbaijan and the officials of the GoN. A total of 21 officers from DoI, National Investigation Department, Armed Police Force, Nepal Police and the MoHA participated in the training program. The curriculum was instrumental in providing information on the need of Identity, Immigration and Border Management, Role of Immigration Officials in national security, security features of Nepalese and foreign passport and visa, Nepalese Immigration Procedures, travel related document frauds, ways of verifying authenticity of Passport and Visa, profiling and forgery and role of Immigration to Counter Terrorism.


16 │ IOM Immigration and Border Management Division

Developments in:

Training for Migration and Border Management Officials Improving Border Management by Building the Capacities of Migration and Law Enforcement Officers in Bolivia, Colombia, Ecuador and Peru

T

he improvement of border management encompasses the facilitation of travel and economic exchanges as well as the tactics to combat exploitation by those involved in transnational crimes, such as trafficking and smuggling. The international character of these activities makes a border checkpoint and the associated movement processing requirements such as visas, travel documents and interviews with passengers, a critical point of contact between border officers and migrants in connection with organized criminal activity. As a result, border management agencies— immigration, border patrol and other agencies—play an important role in mitigating potential threats to national security. The challenge facing all border management agencies is how to balance effective regulatory control against the need to facilitate the movement of goods, services and people. IOM and the Department of Foreign Affairs and International Trade (DFAIT) Canada implemented this project that aimed at

building the capacities of law enforcement and migration officers in Peru, Ecuador, Bolivia and Colombia to fight against transnational crimes—specifically human trafficking and migrant smuggling. The focal point of the plan was Peru’s border migration zones with Andean countries—by training officers from all the countries involved within the training for trainers sylabus. The project also contributed to developing pedagogical materials to be used at future trainings; producing three qualitative studies at each border; encouraging regional cooperation for improved border management in the Andean Community and developing a campaign to raise awareness about transnational crimes among the population. In the Andean countries, police officers, migration agencies and the Andean Community of Nations’ Bi‐national Border Service Centres (CEBAF - the Spanish Acronym) are in charge of protecting the security of people against transnational crimes which include, but are not limited to: human trafficking, migrant smuggling, money laundering and smuggled goods. For the most part, these institutions lack the necessary resources, especially in remote locations, to adequately identify victims and perpetrators, investigate cases, detect fraudulent documents and properly control migration flows. Thus, the project focused on Peru to begin with as a mod-


Annual Report 2011 │17

el for the region that could potentially be replicated in the other regional countries, with the support of the Andean Community of Nations’ General Secretariat.

each of the countries and a total of twenty government authorities (five from each country) were invited to participate at the training.

The project trained a total of 60 border officials from Peru, Ecuador, Bolivia and Colombia at Peru’s bordering regions, Piura, Loreto and Puno, on border management, human trafficking, migrant smuggling, and the detection of fraudulent documents. There were a total of three 5‐day “training for trainers” seminars and in addition, provided an entire session that allowed participants to share their experiences among peers. In Piura, the seminars trained twenty officials from Ecuador and Peru; in Puno, the seminar trained twenty officials from Peru and Bolivia and in Loreto, the seminar trained twenty officials from Colombia and Peru. These qualified trainers are responsible for training and instructing their colleagues upon returning to their posts. As well, two representatives (high‐ranking officers) from

Next, the project produced pedagogical materials so that the newly qualified trainers will be able to use them when they instruct their peers. The materials are divided into four modules: Border Management, Human Trafficking and Migrant Smuggling, Canadian Instruments on Migration and the Detection of Fraudulent Documents with Limited Equipment. Four hundred sets were distributed among all participating countries for a total of 1,600. An additional component of the project was to conduct an awareness raising campaign on human trafficking, migrant smuggling and transnational crimes in selected bordering zones. Brochures are being distributed and posters have been posted in crossing zones between Peru and Andean Countries.

Along with local newspaper articles on the subject, this poster was part of the awarenessraising campaign.


18 │ IOM Immigration and Border Management Division

Developments in:

Integrated Border Management Border Management Programme in Ukraine

I

n 2011, IOM Ukraine implemented a wide-range of institutional capacity building projects for the State Border Guard Service (SBGS). Ukraine’s Integrated Border Management (IBM) strategy and visa liberalization action plan with the EU was supported by the US State Department’s International Narcotics and Law Enforcement Affairs Bureau (INL) and EU Member State law enforcement agencies’ expertise. The HUREMAS projects, completed in 2007, in Ukraine provided the foundation for the subsequent projects in which the IOM, Hungarian and Polish border guard services assisted the SBGS to adopt a six-month system of EU-compliant recruitment, and training that also adheres with EU standards for contracted personnel. The HUREMAS projects initiated the creation of an EUcompliant professional training system in the SBGS. The main objective of the follow-on project, “Strengthening the State Border Guard Service of Ukraine’s Integrated Approach to EU-compliant Training Standards (ITP – phases 1-2)” (2009-2011), which built upon the gains of HUREMAS, namely through reforming its system of training for both officers and non-officer contracted personnel in line with EU Schengen standards and best international practices. The idea to unify the work of personnel on the Ukrainian borders comes from the Concept of SBGS Development till 2015. It is also in formation with EU best practices and in conformity with the EU concept of IBM.


Annual Report 2011 │19

The project “Improving Operational Management of Field Divisions at the State Border Guard Service of Ukraine (Border Divisions) (FDSBGS)” aimed to strengthen the legal and logistical elements of newly created border divisions of the SBGS in Ukraine in combination with the IBM model. The project was completed in August 2011, and was a continuation to the SBGS work that aims to strengthen the countrywide system of border divisions, including legal elements of their functioning, equipment, personnel, and training.

craft new training courses to instruct service people responsible at all levels, to address the growing use of forged documents.

IOM Ukraine developed an SBGS-specific risk analysis manual, with the aim to strengthen the analytical approach to border management; as well as cooperation between the SBGS and the Polish Border Guard (PBG). The neighbouring countries created a joint risk and threat assessment report for the 2012 UEFA European Football Championship and this was hailed as an example of best practices for replication.

The 2011 projects institutionalized the training system in Ukraine, which emphasizes on-the-job instruction, with IOM trained experts independently delivering short-term courses developed under previous IOM projects. To provide for feedback from the field and improved links between theoreticians and practitioners in the personnel training sphere, IOM Ukraine created monitoring and evaluation mechanisms, trained relevant SBGS staff as monitoring and evaluation focal points and jointly evaluated the impact of SBGS training modules. At the end of the year, the SBGS adopted an internal normative document on monitoring and evaluation, which stipulates by whom and how training programs will be evaluated and how the results of evaluation should be incorporated into training modules and curricula for their subsequent improvement.

To further bolster international cooperation, IOM Ukraine facilitated the launch of joint patrols on the Ukraine-Poland border. This is the first instance of regular patrols on the EU’s eastern border. IOM Ukraine’s border management efforts also focused on building a sustainable personnel training system in the SBGS. IOM Ukraine assisted the SBGS to develop a normative and organizational framework for multi-level document checks and

Since 2005, IOM Ukraine has managed a portfolio of 14 EU and U.S.-funded national and regional IBM projects worth over 30 million USD. The successful outcome is over 450 staff trained in joint patrolling, and up to 3,000 officers, each in detecting forged documents and Schengen Standards for international border crossing points, mainly in preparation for the European Football Championship in Poland and Ukraine.

IOM assists states with the provision of document fraud equipment and training.


20 │ IOM Immigration and Border Management Division

Developments in:

Border Management Information Systems IOM’s Solution: PIRS - The Personal Identification and Record System

P

IRS is an IOM-developed Border Management Information System (BMIS), which allows for capturing the biographic data of travellers arriving and departing via scheduled border checkpoints. PIRS provides for an entry-level, comprehensive, flexible, cost-effective and affordable solution for States that have no, or inadequate, data capture systems.

The system operates on commonly available servers and personal computers that are equipped with a passport reader, webcam and fingerprint reader. The PIRS application is a Windows-compatible bilingual application (English and French) and enables improved border facilitation and control for exit and entry, but also supports migration information management and data collection, processing and dissemination.

First impressions from border management officials after the installation of PIRS: "A few years ago, there was only one computer at the airport (Conakry), and it was reserved for high ranking officials. We can hardly believe that we will soon be all working with computers, we are very happy of this opportunity." "I have worked here (Conakry International Airport) for 17 years and it is the first time that I face a computer keyboard. I work at the immigration counter but we work manually. I am convinced that this training will modernize our working conditions and allow us to work more efficiently.”

↑ After installing PIRS ← Before installing PIRS


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One of Mauritania’s Main Border Crossing Points: Rosso

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he government of Mauritania pursues an active policy to improve the control of cross-border flows of passengers and goods. IOM Nouakchott is implementing two EU-funded projects on capacity-building to improve migration and border management to support of the Ministry of Foreign Affairs, the Ministry of Interior and the Ministry of Justice. On the institutional level, particular attention was given to policy making and inter-ministerial cooperation. Technical and operational assistance was provided for the development of the National Migration Strategy, and highlighted overall policy objectives and the main activities and investments required to address the current challenges for the government to effectively manage migration. As part of the projects, IOM introduces high security visa stickers which gave the opportunity to introduce and brief on the consultation and coordination mechanisms between relevant ministries. The project included training modules for officials from the border police on basic administrative skills, the use of IOM’s PIRS-the Personal Information and Registration System, docu-

ment fraud, and other professional competences. For this purpose, IOM developed and implemented a comprehensive training curriculum, which included an intensive training-oftrainers programme. On the operational level, eight border posts will be constructed and 31 sites will be equipped with computers, passport readers and fingerprint scanners. The implementation of PIRS at border posts will allow the officers to share entry and exit traveller data captured at border posts with a central database and relevant agencies. The connection of PIRS with national and international alert lists, enabling to check travellers upon entry on the territory and departure, will significantly enhance law enforcement capabilities. These two broad capacity-building projects lastly led to forecasting the setting-up of a risk analysis centre, which would contribute to further advancing intelligence-led investigations in the country. Staffed with officers from the border police as well as the gendarmerie, it will be uniquely positioned to monitor the characteristics of cross-border movements. This centre has been tasked with the role of formulating specific risk profiles for each of the border posts, which has ultimately lead to more systematic inspections of travellers.

IOM assists states to modernize their travel document issuance structures


22 │ IOM Immigration and Border Management Division

Developments in:

Equipment Provision and Infrastructure Upgrades Enhancing Border Management Capacity along the Kenya-Somalia Border

T

he Government of Kenya currently maintains two official border points along the border with Somalia, situated approximately 600 km apart. With hundreds of migrants from Somalia entering Kenya at unauthorized ports of entry every day, there is an urgent need to enhance the border management capacity along this land border. The concept of a mobile border processing unit (MBPU) was borne as a response to this type of challenge – including an upsurge in regional trans-border crime and the irregular entry and trafficking of persons from war-torn Somalia and the Horn of Africa in transit to Southern Africa – which represents a significant security concerns for Kenya and the East Africa region. With the resources available, it was clear that an MBPU would be an appropriate solution to implement BMIS, strengthen border surveillance, safety and security, and to decrease the number irregular entries into Kenya. Taking into account practices from the European Union under the Schengen Agreement, as well as the expected operational conditions of the unit, the project, containing key specifications for efficient and effective border control, was developed. By adding an MBPU to Kenya’s border management portfolio, a significant step is made to enhance the performance of the

Immigration Service by increasing their presence outside official ports of entry. This is particularly the case ub areas where irregular movement of persons are known to happen but are inaccessible due to challenging terrain or lack of infrastructure. Indeed, the MBPU will allow immigration and border officials to operate along main transit routes and to set up mobile checkpoints to monitor and control irregular migratory routes, with a particular attention given to the dismantling of smuggling and human trafficking networks. Speaking at the handover ceremony, the Minister for Immigration and Registration of Persons, Otieno Kajwang, acknowledged IOM’s efforts and collaboration with the ministry in controlling and ensuring the orderly movement of persons: “Garissa and Isiolo are some of our most difficult borders to manage due to the deteriorating security situation in Somalia, with high numbers of people crossing the borders – mainly uncontrolled – every day. It is important for us to know who is moving across our borders in a timely manner and this mobile border control unit will facilitate our mobility and presence in these difficult areas.” In response, the IOM Regional Representative for East and Central Africa, Ashraf El Nour, emphasized IOM’s support to the ministry: “Movement of people is fluid and this border control unit can now enable immigration officials to go where needed. It is a major milestone in the ministry’s effort towards effective border management for Kenya.”


Annual Report 2011 │ 23

Enhancing the Capacity of Migration Management in North Western Africa

T

he IOM Development Fund project focused on preliminary and stage‐setting actions to strengthen the institutional and technical capacity of the Government of Ghana and Mali. The objectives of the project were to address issues of migration management in accordance with national priorities and initiatives and to assist the government in terms of capacity building. Additionally, it formed part of IOM’s regional efforts to provide technical assistance to Governments in West Africa, to enhance their border management capacities. In order to enhance the capacities of Ghana and Mali to manage the respective border, the project focuses on two outputs: >Output A: Technical report for improving border control posts’ facilities in Mali; and >Output B: Improved capacity of GIS in passport verification. Output A undertook a comprehensive needs‐based assessment at the border points, using the already developed tools and formats for such technical assessments, in view of the installa-

tion of a border information management system (BMIS). The assessment focused on environment/climate conditions at the borders, power supply, the condition of existing facilities, and the amount and type of equipment required for efficient operation, technical know‐how of officers. In addition, the training needs tools and maintenance capacity, and sustainability of assistance, amongst other issues. Output B educated 10 Immigration officers on the Training of Trainers (ToT) course passport verification procedures. The aim throughout this project, complementary to other on‐going IOM activities in Ghana, was to enhance GIS officers’ ability to train on “Passport Examination Procedures” using advanced learning tools developed by IOM in this area. Liaising closely with ongoing IOM activities in the Region, through IOM’s Regional Office in Dakar, IOM Mission in Dar Es Salaam and the Immigration and Border Management Division (IBMD) in Geneva, coherence in strategic support and synergies have also be strengthened. The project has been executed by ACBC in close cooperation with the Governments of Ghana and Mali as primary national counterparts.

Border posts before and after rebuilding


24 │ IOM Immigration and Border Management Division

Developments in:

Identity Management Sri Lanka: Strengthening Border Management

S

ri Lanka had a complex identity management regime: however, the base documents had no high security features and the absence of online, real time verification made the passport issuance process vulnerable to fraud. Within the Migration Management Programme, funded by the British Foreign and Commonwealth Office (FCO), IOM provided assistance to improve identity management in the passport issuance process by introducing biometrics comparison technology (finger and face identification) to ensure compliance with the “one passport – one person” policy. The programme also enhanced interoperability by linking the base document databases for verification to the Department of Immigration and Emigration for improved identity management, resulting in an Integrated Enquiry Management System. This was electronically linked with Birth, Marriage and Death Certificates, National Identity Card and the driving license databases. Project Results 1. Reference database The project supported development of the reference database which integrates migrant/travellers information previously stored in three different DIE databases. This more efficient system ensures greater consistency of details of restrictive orders for purposes of passport issuance, border management and visa approval.


Annual Report 2011 │ 25

2. Full-page passport readers

4. IEMS modification

Project funding supported DIE to install and thus make use of its already purchased full-page passport readers within the border control system. The passport readers provide electronic confirmation regarding the authenticity of passports and identify forgeries. The full-page readers are designed to capture the full data page image of each passport as passengers pass through the inspection counters at immigration entry and departure points.

The IEMS within the Department of Immigration and Emigration improves data sharing between DIE and over 30 foreign missions in Sri Lanka. Designed to store, retrieve and verify official documents (such as passports and border crossing documents; birth and citizenship certificates, and visa issuance documents) the system has been well-received by high commissions and embassies. Officers used the system to verify the authenticity of application data from Sri Lankans and foreigners for visa issuances a total of 4,956 times over the course of the project period.

3. CCTV system Expansion and modification to the existing airport CCTV system was completed in the airport control monitoring facilities. Two new CCTV links were installed in the Immigration Head Office to the Controller General’s office and to the Assistant Controller of Ports. In addition, DIE’s existing cameras were relocated to ensure a more efficient coverage of all immigration departures, arrivals and check-in counter areas. This enables officials to better monitor immigration procedures and passenger movements.

5. IEMS workshop With IEMS operationalized prior to the project start, a workshop was held for DIE officials to discuss future and better uses to institutionalize the IEMS system in the department. The workshop was well-received and the participation of the UKFCO Migration Delivery officer was highly appreciated by IOM and the attending officers.


26 │ IOM Immigration and Border Management Division

Developments in:

Migration Data Management, Intelligence and Risk Analysis Western Balkans and Turkey: Risk analysis and Intelligence/information collection visà-vis Integrated Border Management

T

he Western Balkans and Turkey region is progressing towards EU membership, the border management approach at the regional level remained fragmented and non‐cooperative, with each country acting independently and sharing information sparingly or not at all. These problems not only posed a threat to the national security, but harming the fiscal and economic development of the countries as well. Considering their proximity to, and increasing integration with, the European Union, it is inevitable that some of these effects spill over into the EU. The European Commission funded project of 850,000 USD, concluded mid-2011 and aimed to introduce and implement within the targeted countries, Integrated Border Management (IBM) under the Stabilization and Association Agreement and the Association Partnership. All of the countries have adopted

Profitability of smuggling for organized criminal groups is estimated at 3 to 10 billion USD a year

Strategies and Action Plans to address IBM, thus paving the way for improved intra‐service, inter‐agency, and international cooperation and coordination. Ultimately, this programme has led to the adoption of more open, but well‐controlled and secures borders through cooperation and coordination between all agencies at a national, bilateral and regional level, which will also lead to intensified cooperation on the issues with the EU. Given that these countries have an accession perspective the introduction of international standards and best practices in IBM of the EU has been crucial. Aiming for EU standards in border management will also allow the target countries to cope with the challenges of increasing international trade and transportation. The programme has addressed the need for cooperation and coordination among border management agencies in and among the Western Balkan countries and Turkey. On a national level, the project has examined concerns that affect national staff working on border issues, such as management border and customs officials, veterinary and phytosanitary, and migra-


Annual Report 2011 │ 27 tion and asylum services/agencies. These target beneficiaries required further training on border security, IBM principles and best practices, operational strategies, risk analysis, intelligence/ information collection, and risk profiling; however there appeared to be a lack the capacity and experience to adequately address these issues and how they tie into IBM. This programme also has worked on enhancing regional cooperation among the eight countries and with the EU MS.

flow of goods. Therefore, this programme has highlighted and improved the limitations within the risk information exchange systems of these countries, which was essential to ensure the legal, orderly and proper flow of persons and goods across borders.

Lastly, there was an essential need to improve the separate risk information exchange systems within and among the target countries. Too often, databases have been created and are not compatible with other agencies within the same country, and further are incompatible with the databases of the neighbouring countries, making information sharing practically non�existent. Plus, there was a need to involve phytosanitary and veterinary service in the implementation of IBM to provide a secure

The Bali Process

F

ollowing large numbers of illegal boat arrivals run by migrant smuggling operations in the Asia-Pacific region, the Bali Ministerial Conference on People Smuggling, Trafficking in Persons and Related Transnational Crime, referred to as the Bali Process, was launched in 2002. The process coordinates more than 40 origin, transit and destination countries from throughout the region to combat smuggling in persons and trafficking in persons. The monitoring and implementation of related Bali Process activities, follow-up workshops and other initiatives are guided by IOM, together with the UNHCR and the governments of Australia, Indonesia, New Zealand and Thailand, whom compose the steering committee.

ment Cooperation. The successful technical activities were co-chaired by the governments of Australia and Thailand, under the Regional Ministerial Conference to strengthen regional cooperation to combat trafficking in persons and people smuggling. The following year

The committee further fosters regional cooperative efforts through technical workshops and increased cooperation between interested countries and agencies such as the International Red Cross and Interpol. In 2011, IOM was actively involved in two technical workshops, including Bali Process Technical Workshop on Immigration Aspects of Airport Security and Bali Process Technical Expert Workshop on Mutual Legal Assistance (MLA) and Law Enforce-

foresees a continuance of technical assistance and workshops aimed to increase regional efforts to combating the growing issue-areas.


28 │ IOM Immigration and Border Management Division

Developments in:

The African Capacity Building Centre (ACBC) In order to address the concern of several IOM African Member States that were predisposed to support capacity building on the African continent, IOM established the African Capacity Building Centre (ACBC) in Moshi, Tanzania. The ACBC is committed to availing technical expertise to requesting African States on all topics along the migration management spectrum and to delivering training programmes to the African actors of migration management. The centre facilitates expertise and training areas such as migration policy, legislative and administrative reform, labour migration or health issues, and has a strong focus on immigration and border man-

agement. ACBC’s trainers have delivered dozens of border management on- and off-site training courses, thereby reinforcing the skills of several hundred border and immigration officials in passport examination procedures, document fraud, investigation, interviewing techniques and intelligence, as well as people smuggling and counter-trafficking. The ACBC is also the cornerstone of PIRS (Personal Identification and Registration System) implementation in Africa (IOM’s Border Management Information System) and has deployed its experts to train PIRS end users in more than ten African countries.

As a centre of excellence of IOM, and in keeping with the principles of IOM’s Constitution, the objectives of the ACBC are to: • (a) Promote international understanding of migrants and migration issues; •

(b) Promote sound migration governance in Africa;

(c) Develop, institutionalize and deliver on-site and off-site migration management training programmes;

(d) Build the migration management capacity of African States.

To achieve the above objectives, the Centre conducts the following range of activities: • (a) Avails technical expertise to requesting African States to identify and respond to key migration challenges in areas such as border management, migration policy, legislative reform, administrative reform and operational reform; •

(b) Analyses and identifies the training needs and training priorities of African States in the area of migration, in consultation with those governments and the respective IOM Field Offices;

(c) Engages in research initiatives and networking in an effort to provide reliable, timely and up-to-date information on migration issues affecting the continent;

(d) Compiles, collates and disseminates African-specific migration information.


Annual Report 2011 │ 29

In 2011, ACBC trained more than 150 border officials and now has PIRS running in 15 sub-Saharan countries.

Enhancing Border Security and Migration Management along Sudan’s Borders with Eritrea, Ethiopia, Kenya and Uganda (BSMM)

T

his pilot project focused on six border points along Sudan’s borders with Eritrea, Ethiopia, Kenya and Uganda. The border points will be identified through initial workshops with the Ministry of Interior and will complement a 1035‐funded IGAD project currently carrying out border assessments along the Kenya and Uganda borders with Sudan. The project was designed to support the establishment of a Migration Management Training Institute at the Ministry of Interior. Training in migration management and border control will be provided to migration officials in Sudan along borders with Egypt, Kenya, Uganda and Ethiopia. The training will be provided in association with IOM’s African Capacity Building Centre (ACBC) in Moshi in Tanzania, and modules, based on IOM’s Essentials of Migration Management and Essentials of Migration Practice curricula, will increase awareness among key government officials on the complex dynamics between different forms of migration, particularly irregular migration, human trafficking; border management systems; fraudulent documents; passport and visa systems; migration intelligence systems; counter‐trafficking; the rights of migrants; and determining migrants’ status. To ensure impact is sustainable beyond the tenure of this ac-

tion, IOM will provide Training of Trainers to officials in the Ministry of Interior. It is hoped that these officials would then be able to continue to provide migration management training at a Ministry of Interior‐run Migration Institute both for Sudanese and for IGAD nationals working in this field. Capacity building will also be supported through establishing an effective computerized border management information system. By ensuring information collected at each border point is maintained in a common system, and that all border points are linked to each other, data collection and analysis will be enhanced, leading to the development of more effective migrationrelated policies. Moreover, key information collected through the border management information systems will be shared with border points across the border to foster joint cross‐border responses to irregular migration. A strengthened border management information system will also support a stronger Alert System: by ensuring all border points are linked to each other and to INTERPOL’s FIND/MIND database, Sudan and its neighbours will be able to more effectively respond to security concerns linked to migration. Document verification equipment will also be provided to key border points. Training will support the installation of newequipment, both for staff to use it appropriately, and to maintain and repair it. Equipment will be linked to the informationmanagement system outlined above so border activities are appropriately undertaken and recorded.


30 │ IOM Immigration and Border Management Division

ACBC and National Training Curriculum & Standard Operational Procedures in Zambia

B

ased on the specific request of the Government of Zambia, ACBC provided technical expertise in order to strengthen the training capacities of immigration officials and support the harmonization of immigration procedures in Zambia.

developed a comprehensive competency-based training curriculum for immigration officials based on advanced training techniques and tools.

Tunisia

In coordination with IOM Lusaka, a tailored project was developed to assist the Department of Immigration in conducting a training needs assessment, identify 12 senior officers to be trained as trainers and develop a comprehensive competencybased training curriculum to be adopted by the training unit.

Libya

Islamic Republic of Mauritania

Following the assessment mission, the ACBC provided remote support to the Technical Expert Working Group, set up for the development of the standard operating procedures for the review of existing training materials, policy guidelines, and internal standard operational procedures on migration management.

Mali

Senegal Guinea Conakry

As a result, the Immigration Standard Operational Procedures Manual was developed with the aim of harmonizing the immigration operations and procedures in Zambia. The manual will serve as a guideline to all immigration officers to ensure that procedures are applied within the parameters of the national legislation and policies. With the recent enactment of the Immigration and Deportation Act No. 18 of 2010, the SOP has been developed at a timely juncture to support the Department of Immigration in disseminating the new provisions to all immigration officers.

Nigeria

Sierra Leone

Liberia

he sustainability of the IOM action in Zambia, the ACBC also

Burkina Faso

Ghana Gabon Republic of Congo

ACBC and Passport Examination

which are difficult to imitate by the forgers.

T

The most commonly used security features, such as watermark, security thread, security fibres, kinegrams and holograms, were illustrated using a series of images projected to improve upon the understanding of the trainees on the characteristics of the original features compared to the genuine.

he expertise of the ACBC on passport examination procedures has been greatly solicited in 2011. For example, the South African Police Service (SAPS) has requested IOM to train officers of the “Questioned Document Unit�, which is responsible for document fraud detection and for presenting evidence in Court. An advanced training was delivered in Pretoria for 40 officials who were given a step-by-step coaching on the examination process, reporting terminology and enhance the presentations skills of the SAPS officer to manage cases in court. The training curriculum was based on how a genuine travel document is made in order to focus on the discrepancies of the forged/altered documents. In particular, basic passport elements were studied in depth, such as the security paper and the printing techniques commonly used for passports and identity documents. The course emphasized the security printing techniques used for enhancing the security of the travel documents,

D R t

An entire session of face recognition was also part of the curriculum in order to enable the trainees with the required knowledge and skills needed for detecting all those cases of identity fraud, where traveller uses a genuine document but is not the legitimate bearer. The training ended with a series of images of forged and altered documents in order to apply the information acquired during the course. A practical session on examination of forged and altered documents was delivered.

So


Annual Report 2011 │ 31

Coverage of ACBC support in 2011Training

promotion - “Step-byStep” magazine

A

Sudan

pre- and post-training test was carried out to assess the Training promotion - “Stepby-Step” magazine: In addition to the numerous training of trainer courses and coaching sessions conducted by the

Eritrea

ACBC throughout 2010 and 2011 at the Tanzanian Regional Immigration Training Academy (TRITA), several journals and articles were published in order to further promote training initiatives. Two editions of the East African trainers’ magazine, Step by Step, were published in 2011. The magazine is designed to enhance networking of immigration training professionals across the East African Region and to ensure that the trainers of the five Member States of EAC are interlinked to exchange information on training initiatives in the respective Country. A bilingual (English and French) edition was produced to promote the harmonization of the two main working languages in the Region. This training, which was entirely funded by the SAPS, confirmed the excellent cooperation between IOM and SAPS in South Africa and has been a significant milestone for further capacity building initiatives in the country.

Djibouti

Somalia South Sudan

Democratic Republic of the Congo

Ethiopia Uganda

Kenya

Rwanda

Border assessment in Mali

Burundi

T

United Republic of Tanzania

The border posts targeted in the assessment were the Senou International airport in Bamako and three land borders at Heremakono, Kouremale and Zegoua with Burkina Faso, Guinea and Ivory Coast respectively.

Zambia

outh Africa

he ACBC provided technical support to enhance the capacity of the Government of Mali for effective migration management. ACBC conducted a migration management assessment to provide a better understanding of the processes and practices of migration management in place and the role of governmental entities involved in migration management.

The report provided a set of recommendations aimed at enhancing the capacities of Immigration Department through training of new recruits and refresher training for border officials, the installation of a border management information system (BMIS), the streamlining of the border procedures and, finally, concrete proposals for the rehabilitation of the infrastructure at the targeted border control posts.

Mauritius Mozambique Zimbabwe

The IOM Mission in Bamako has presented the Report to the Government of Mali, which also included a draft of a project proposal on CBMM.


32 │ IOM Immigration and Border Management Division

Developments in:

Immigration and Visa Support Solutions Visa Application Centre (VAC) Network in West Africa for Citizenship and Immigration Canada (CIC)

I

n December 2011, following a competitive public tender, IOM was awarded a two year contract to operate a network of six Visa Application Centres across West Africa on behalf of the Government of Canada, processing a caseload of 8,000 visa applicants per year. IOM provides a voluntary service option for the secure transmission of completed visa/permit/travel document application forms to the Canadian diplomatic mission in Dakar and to distribute application packages and other information provided by Canadian missions to the residents of Senegal, Ivory Coast, Guinea Conakry, Mali, Niger and Cameroon. Based on a “migrant self-payer” model, IOM’s role is to assume all of the administrative tasks of the visa application process including to: 1) distribute applications; 2) provide information; 3) develop and host a website; 4) establish an e-system to track applications; 5) receive and review for completeness visa/permit/travel document application forms and supporting documents and place in required order; 7) collect fees and provide receipts; 8) schedule interview appointments; 9) collect biometrics; 10) develop a system to capture and transmit biodata electronically; 11) collect and deliver visa result to clients; 12) operate a call centre and e-mail response service. It should be noted that under this agreement, all decision making authority remains with Canadian Embassy visa staff in Dakar. Benefits to CIC include: 1) allows visa officers to focus on visa decisions, not administrative tasks; 2) reduced follow-up

with more time for counter-fraud work; 3) no data-entry duties; 4) no handling cash/fees collection; 5) applications always complete and in correct order; 6) improved data collection and reporting; 7) improved security, reduced fraud; 7) backlogs reduced or eliminated; 8) more informed decision-making; 9) service standards improved for clients.


Annual Report 2011 │ 33

Language Testing Facilitation and Document Verification for the Embassy of Italy in Dhaka for Nursing Applicants from Bangladesh

T

housands of Bangladeshis apply annually for employment visas and travel abroad for overseas jobs. More attractive career prospects, higher salaries and an improved quality of life motivate many nurses in Bangladesh to seek employment abroad within the European Union (EU), especially in Italy. Italy is an attractive destination country for Bangladeshi nurses due to stable demand and the large Bangladeshi diaspora (second highest in the EU).

Travel Assistance for United States Diversity Visa Recipients in Ghana

I

n January 2011, IOM Ghana launched this “migrant self-payer” project to provide travel support services to approximately 1,000 immigrant visa holders per year to the United States. Assistance includes: a) reduced one-way airfares from Accra to destinations throughout the United States; b) flexible rebooking conditions; c) assistance with completing the U.S. I-94, U.S. Customs Clearance forms, and Ghanaian departure forms;

One of the challenges for such prospective migrant nurses to Italy is proving as part of the visa application process, not only their educational qualifications, but also their written and spoken language ability, as required by Italian visa requirements. Such verifications also present a challenge for the Embassy of Italy in Dhaka, which must quickly process the visa applications. Under this “migrant self-payer” project, on behalf of the Italian Embassy, IOM verifies educational certificates and records with the issuing authority and facilitates both written and spoken English language tests via its office in Dhaka, Sylhet and Chittagong. The spoken language testing is conducted via live video conferencing with the language evaluator.

d) complimentary travel kit; e) departure assistance in Ghana (upon request); and f) payment options which include credit card payment through the IOM New York City office or cash/ bank payment through the IOM office in Accra. The project is implemented in close coordination with the U.S. Embassy in Accra, and IOM staff at the Ports of Entry (POEs) in the United States with IOM providing arrival assistance at major airports in the U.S. IOM also provides medical and non–medical escorts at cost.


34 │ IOM Immigration and Border Management Division

Document Integrity and Verification Services in Bangladesh for the Province of Alberta Canada’s Immigrant Nominee Program (AINP)

I

n April 2011, for the second year in a row, IOM was again awarded a one year, renewable contract to provide verification services for the Province of Alberta, Canada in support of the AINP in the following locations: the Philippines, India, Pakistan, Bangladesh and Nigeria. The AINP is designed to support Alberta’s economic growth by attracting work-ready immigrants to the province. It is an immigration program for permanent residence, operated by the Government of Alberta in conjunction with CIC. Individuals

nominated by the Government of Alberta, together with their spouse/common-law partner and dependent children, can apply for a permanent resident visa through CIC as a Provincial Nominee. CIC makes final decisions on all Provincial Nominee permanent resident applications. The following are the types of applicants that may qualify: 1) skilled or semi-skilled workers with a permanent, full-time job offer from an Alberta employer in a skilled occupation; 2) those who recently graduated from a Canadian post-secondary institution and have a permanent, full-time job offer from an Alberta employer in a skilled occupation; 3) tradespersons who have an Alberta Qualification Certificate in a compulsory or optional trade; 4) engineers, designers or drafters with Alberta work experience; and 5) farmer who want to come to Alberta to establish or purchase a farming business.


Annual Report 2011 │ 35

+450,000 INDIVIDUALS SERVED IN

+50 COUNTRIES Document Integrity and Verification Services in China for the Province of Manitoba Canada’s Provincial Nominee Program for Business Project (PNP-B)

I

n October 2011, IOM launched a pilot program in the People’s Republic of China to provide document integrity and verification services for the Canadian Province of Manitoba. The PNP-B Project is the Provincial Nominee Program for Business Project, which allows Manitoba to recruit and nominate qualified business people from around the world who have the intent and ability to move to Manitoba and establish or purchase a business or become partners in an existing business. The PNP-B project accelerates the immigration process by providing a Nomination Certificate to the applicant which allows for faster processing of the immigration application by the Government of Canada. In order to be eligible, applicants must have a minimum verifiable personal net worth of CDN$350,000 and have a demonstrated business or farm ownership experience or a minimum of 3 years experience in a senior management role of a successful company. In addition, applicants must conduct an exploratory visit to Manitoba in order to provide a documented assessment of their business opportunities in Manitoba. Finally, applicants must be prepared to make a business investment of CDN 150,000 and to reside in Manitoba along with dependent family members.

IOM provides assistance in the country of origin pertaining to the candidates’ supporting visa-related documentation, many of which are difficult for the AINP to verify remotely. Documents require verification and corroboration to prove that an applicant meets the family relationship, education and work experience criteria of the program. Primarily via site visits, IOM verifies the legitimacy of employers, recruiters and businesses. IOM also verifies educational credentials, the status of educational institutions, and whether candidates have graduated from a given institution. Also verified by IOM are work references, work records and civil documentation verifying family relationships such as birth records, baptismal certificates, adoption documents, passports, national ID cards, family household registrations, school documents, and medical records.

Each year Manitoba nominates 400 investment immigration applications and Chinese applications represent the majority. Via random checks, Manitoba immigration authorities detected significant discrepancies between the applicants’ claims and their practical findings. To detect and deter possible fraud, IOM assists Manitoba by verifying applicant documentation and claims via internet research, phone calls and site visits. IOM verifies applicants’ resumes (education, employment history), work references, bank certificates, business registrations and financial statements. For each request, the IOM Office in Beijing then submits a detailed and objective report to the requesting immigration officer with the findings, which varied from no discrepancy found, to the applicant knowingly provided false information.


International Organization for Migration (IOM) Immigration and Border Management Division International Organisation for Migration 17 route des Morillons CH-1211 Geneva 19 Switzerland Tel: +41.22.717.9111 Fax: +41.22.798.6150 Web: www.iom.int E-mail: ibm@iom.int

The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As an intergovernmental organization, IOM acts with its partners in the international community to: →→ assist in meeting the operational challenges of migration; →→ advance understanding of migration issues; →→ encourage social and economic development through migration; and →→ uphold the human dignity and well-being of migrants.


IBM Annual Report 2011