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partnership with agencies providing education and training for specialist occupations, which would ensure educated and well-trained staff on the market who could provide quality, i.e. excellent service. The services of ‘excellent staff’ would be for hire, and this would reduce the company’s work expenses and increase productivity. Accommodation cleaning and maintenance agencies are positive examples of such practice. Key words: human resources, education, quality, partnership, excellent staff

IZVRSNO OSOBLJE ZA IZVRSNU USLUGU U HOTELIJERSTVU  

8. HRVATSKA KONFERENCIJA O KVALITETI

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