povećala doradu za 179,3%, povećala škart za 18,6%, (zadovoljstvo kupca i zaposlenika ne mjere). Sva poduzeća s uvedenim i certificiranim sustavom upravljanja kvalitetom smanjila su broj i vrijednost reklamacija, povećala izvoz, povećala zadovoljstvo radnika, smanjila doradu i škart, povećala djelotvornost sustava i proizvodnju u tonama. Radom se dokazuje da unapređenje konkurentnosti poslovanja korelira s implementacijom integriranih sustava upravljanja kvalitetom. LITERATURA [1] [2] [3] [4] [5] [6] [7] [8] [9]
Živko Kondić, Kvaliteta i ISO 9000 primjena, Zrinski Čakovec, Varaždin, 2004, p. 3. Živko Kondić, Kvaliteta i ISO 9000, TIVA Tiskara, Varaždin, 2002, p. 55. Ž. Panian, Kontrola i revizija informacijskih sustava, Sinergija, Zagreb, travanj 2001, p. 5. ISO 9000:2000 Quality management system – Fundamentals and vocabulary. ISO 9001:2000 Quality management system – Requirements. HRN EN ISO 9001:2002 Sustavi upravljanja kvalitetom – Zahtjevi. OHSAS 18001+AMD 1:1999 Occupational helth and safety management system – Specification. BS EN ISO 14001:2004 Enviromental management system – Requirements with guidance for use. BS EN 729-2:1995 Quality requirements for welding, Fusion welding of metallic materials, Part 2: Comprehensive quality requirements.
ENHANCEMENT OF COMPETITIVENESS THROUGH IMPLEMENTATION OF AN INTEGRATED QUALITY CONTROL SYSTEM Summary This paper aims to demonstrate that the implementation of integrated control quality systems in a number of companies in the Republic of Croatia has brought about the following results: a 397% increase in exports, an 11% increase in employee satisfaction, an 8.6% decrease in final processing, a 94% decrease in rejects, a 13% increase in the efficiency of accomplishing objectives, and a 227% increase in productivity. This paper shows that the enhancement of business competitiveness stands in correlation with the implementation of integrated quality control systems, and that intensified system application contributes significantly to enhancement of competitiveness. This paper is based on external evaluations of seventeen Croatian companies. Key words: integrated management system, increase, enhancement, competitiveness