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Free PDF A Guide to Computer User Support for Help Desk and Support Specialists For Full

Book Description Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client s specific needs, train end-users and even handle budgeting and other management priorities., This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing. Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Free PDF A Guide to Computer User Support for Help Desk and Support Specialists For Full  
Free PDF A Guide to Computer User Support for Help Desk and Support Specialists For Full  
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