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We are all split up in to primary groups for example , a student group who’s goal is to achieve qualifications or a group of nurses who’s goal is to provide quality care for the public. but when they work together with other people it is classed as a social activity. Bales believes that people do not work like machines and that there needs to be a balance between practical work of achieving a task and the social needs of a group member.

Bales thought that observers could understand and analyse what was happening in a group by using an interaction analysis.

This is where the results of the bales interaction process goes