We are all split up in to primary groups for example , a student group whoâ€™s goal is to achieve qualifications or a group of nurses whoâ€™s goal is to provide quality care for the public. but when they work together with other people it is classed as a social activity. Bales believes that people do not work like machines and that there needs to be a balance between practical work of achieving a task and the social needs of a group member.
Bales thought that observers could understand and analyse what was happening in a group by using an interaction analysis.
This is where the results of the bales interaction process goes