The MEDIC Dispatch News From The Front Line June 14, 2010
12-Lead ECG Monitor Updates
To assist in resolving the pairing and transmitting issues we have had in the past between our Philips Monitors and EPCR Tablets, Philips is sending a technical representative to MEDIC to
Dates to Remember:
investigate the issues. We need everyone to attempt the following tasks and report all issues to IT at 704.943.6111 or to the OA to enter a Help Desk ticket in order to make sure this process is as smooth and accurate as possible:
June 14th ACLS Training 1300-1700 June 17th ACLS Training 1800-2200 June 22nd
Pair your Philips Monitor with the EPCR Tablet at the start of every shift.
When transporting a suspected STEMI patient to CMC Main, send the patient’s 12-Lead ECG via fax as soon as possible.
In addition to printing the ECG’s off the Philips Monitor, attach the ECG’s to all PCR’s within SIREN.
InService 1800-2200 June 24th InService 1200-1600
Again, any and all issues with these tasks should be reported to the IT Department via phone or Help Desk ticket so that these issues can be passed along to the Philips representatives for resolution.
ACLS Training 1800-2200 June 25th InService 0800-1200 June 28th InService 0800-1200 1800-2200 June 30th InService
A Letter to the Agency from Miki Pierce
This Week: Bring Your Certification Card
Make Your Opinion Count
May Volume Call Stats
Medic in the Media
Are You Fashionably Late?
Dear Medic Employees: No words could ever express my thanks and appreciation for the caring and support that the entire Medic team has given me over my 10+ years. May 16th of this year just further confirmed what a great group of professionals work for Medic (each and everyone). The service for Deborah, I’m sure made her very proud. Thank you all from my heart. I am proud to have been one of the original architects of the Mecklenburg EMS Agency. With everlasting devotion, - - Miki
Bring Your Certification Cards! InService has returned for the month of June and will resume back to its normal schedule of six sessions. Please be sure to register for one of the following dates and times below. All employees must be in uniform and all sessions will be held in the Medic Auditorium. All employees must also bring original copies of their certification card(s):
NC EMT/EMT-I/EMT-P (Original Cards Only)
ACLS, CPR, PALS (Original Cards That Pertain to Your Certification Level)
Tuesday, June 22nd
6:00 pm—10:00 pm
Thursday, June 24th
12:00 pm—4:00 pm
Friday, June 25th
8:00 am—12:00 pm
Monday, June 28th
8:00 am—12:00 pm and 6:00 pm—10:00 pm th
Wednesday, June 30
6:00 pm—10:00 pm
If you have any questions or to register for the June InService, please contact Robin Pariso in Medical Services at email@example.com. Thank you.
IV vs. IO during Cardiac Arrest Study Paramedic Study Update: The study, “IV versus IO during Cardiac Arrest,” continues to run smoothly with over 40 patients enrolled during a 5week period. Paramedics, please remember to check-out one study card prior to every shift. The assigned vascular access method should only apply to the first attempt at vascular access. All subsequent attempts should follow Focused Cardiac Arrest protocol and occur at the tibial IO. Thank you for your participation! Study Reminders:
Only enroll the first MEDICAL cardiac arrest. Traumatic arrests are to be excluded. Study card applies to the FIRST attempt at vascular access. Subsequent attempts should follow Focused Cardiac Arrest protocol (ie, tibial IO). Call the study voicemail after every medical cardiac arrest. Turn-in completed study cards to the O.A. following any medical cardiac arrest. Don’t forget to complete the “Paramedic Survey” provided by the O.A. Please contact Steve Vandeventer at firstname.lastname@example.org or 980.406.1220 or Dr. Rosalyn Reades email@example.com or 704.948.6058 with any questions you may have about the IV vs. IO during Cardiac Arrest study. Your cooperation and compliance is essential to the success of this project. Thank you.
Make Your Opinion Count It’s time to make your opinion count by sharing how we can improve as an Agency! Medic Employee Survey: June 22nd—30th, 2010
Field employees will take it during June in-service
CMED and other Medic staff members will take it at designated times during this period
Several positive changes were made as a result of last year’s survey, including:
The field/CMED liaison committee was re-established
A new employee recognition program was created (details coming out this month, stay tuned)
Overall communication efforts were stepped up
Vehicle and post cleanliness was given greater attention
Medic Employee Survey June 22nd—30th, 2010 Make it constructive
Make it fair
Make a difference! 3
Congratulations to ALL employees who received commendations in May! Luis Barrera
Jay Black (2)
Christopher Simmons Sheridan Wilson
Chance Osbourne Ashley Smith
Need a Tuition Discount?
Wilson Woods (2)
Our Fellow Graduates Medic is proud to highlight the recent
Starting in late May, the online
graduates of some our fellow employees:
university established the Towns/ Kopis Emergency Response Discount. The discount offers a 25% reduction in tuition to undergraduate response students and Fraternal Order
EMT-Crew Chief Tiffany Johnson will celebrate the graduation of her daughter, Jasmine Davis, today from Harding
Police members. To be eligible for the tuition discount, students must be currently (or within the past five years) employed or volunteering in areas of law enforcement, emergency services, Civil Air Patrol (CAP), fire safety and/
University High. Jasmine will attend Winston-Salem State University in the fall where she will major in nursing. EMT-BLS Relief Team Leader Shelley McAbee celebrated the graduation of her
or rescue work.
son, Stephen McAbee, this past Saturday from Myers Park High. Upon graduation, Stephen will attend ITT Tech where she will major in computer networking.
Emergency response students who have been employed within the past five years will need to submit an official letter from their most recent employer within one of the previously mentioned fields in order to qualify to receive emergency response benefits
Medic Dispatch will begin running monthly announcements on the friends and family of Medic employees. Please contact Nikkie Perry at firstname.lastname@example.org if you would like to have your friend/family member highlighted!
For more information about about the Towns/Kopis Emergency Response Discount, please visit their website at www.luonline.com. 4
May Call Volume Stats May was an impressive month as Medic continued to experience high call volume and set new records! A total of 8,775 calls were received by our Telecommunicators during the period from May 1st to May 31st. A new record, 6,805, was also set for the total number of transports! The Medic Dispatch would like to thank all of our talented EMTs, Paramedics and Telecommunicators for continuing to provide excellent patient care. A special thank you also goes out to all support staff who make sure our teams are prepared with the tools and resources needed to do their jobs everyday. To view all of the stats for the month of May, please visit www.medic911.com/about_medic/response_data. Thank you.
May 2010 Call Volume # NET Calls 11%
Priority 1 Call Volume 16%
Priority 3 Call Volume 14%
Priority 1 Call Volume Priority 2 Call Volume Priority 3 Call Volume # NET Calls
Priority 2 Call Volume 59%
Employee Highlight Please be sure to welcome new hire John White! John has come aboard as the Facilities Maintenance Technician. In his role, John will be responsible for the upkeep, routine maintenance and repairs for Post 100 and other outlying posts occupied by the Agency. As the third eldest of seven children, John was part of the first graduating class from Phillip O. Berry High School back in 2005. The Charlotte-native’s hobbies include golf, basketball, baseball and fixing race cars. 1. My favorite dessert is… Ice Cream 2. What do you like best about your hometown? I like that I know my city pretty well. I can give directions, point out land marks and fun things to do in Charlotte. 3. If you could have the starring role in one film already made, which movie would you pick? It would probably be the movie ‘Transformers’. I loved the graphics and the life-like characters. 4. What is in your CD player right now? Brad Paisley’s ‘American Saturday Night.’ 5. Favorite childhood toy? My favorite childhood toy was definitely a baseball. But, growing up I loved any type of sports. 5
Medic in the Media The month of May was an extremely busy month the Public Relations department, which also included two Employee Recognition events and National EMS Week. In addition to these events, PR handled media inquires that pertained to several calls and incidents responded to by both our CMED and Field employees. Overall, Medic and our employees were mentioned a total of 113 times in the media over the course of the month. After reviewing the Medic television hits and online mentions, Medic employees had a very busy month and dealt with some particularly challenging calls. Medic was needed at several MVAs (multiple vehicle accidents) during the month, including one where 8 priority patients needed treatment from our employees. There were two minor school bus accidents and several pedestrians struck. Medic employees were also called to two separate fire-related incidents where residents needed to be checked and treated. The PR department would like to remind employees that they can view media clips online. Employees can visit www.medic911.com and click on About Medic – In the News. Clips are continuously updated and feature our employees and agency happenings. Some new clips include: YMCA of Greater Charlotte – AED Preparedness Recognition, Telecommunicator Week, MCI Drill Coverage and much more! If you have any suggestions about stories or calls of interests, please contact Kristin Young in the PR department at email@example.com or ext. 6165.
April InService Makeup Dates Below are the makeup dates and times for anyone who missed April InService. Please be sure to make any necessary adjustments in your schedule to attend. Sign-up sheets are located in the Truck Bay Area. Sign-up is mandatory to attend. If you have any questions about the April InService makeup dates, please contact Robin Pariso in Medical Services at firstname.lastname@example.org. Thank you.
Thursday, June 17th
12:00 pm—4:00 pm
Friday, June 18th
12:00 pm—4:00 pm 6
Are You Fashionably Late? As part of our way of saying thank you and celebrating everyone within the Agency, Medic offered each employee the option to choose from one of four gift options during EMS Week (please see Medic gift options to the left). Numerous attempts have been made to get everyoneâ€™s gift selection. The absolute, final deadline for Medic Employee Gift selections must be made no later than Friday, June 25th at 12 Noon. All selections received by this time will be submitted to our vendor for processing. If you have not made your Medic Employee Gift selection by this date, one will not be chosen for you and you will ultimately not receive a gift. According to our updated records, the following people have not yet made their Medic Employee Gift Selection. Signup sheets and Medic Gift Option descriptions have been given to your supervisors and will be made available for you to make your gift selection. Please do not miss out on this final opportunity to make your Medic Employee gift selection. Please contact Nikkie Perry at email@example.com or ext. 6178 should you have any questions. Thank you. Logan Baker
Regina (Ginny) Baldauff
Allison (Ali) Brinzey
Rebekah Hart-Oâ€™Sullivan George Ross
June 2010 Sun
ACLS Training 1300—1700
ACLS Training 1300—1700
ACLS Training 1300—1700
ACLS Training 1800—2200
ACLS Training 1300—1700
ACLS Training 1800—2200 27 B
InService 0800—1200 1800—2200
2010 Training Schedule
Medic Calendar In-Service Training
PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES. ALL CLASSES HELD IN MEDIC AUDITORIUM AHA Refresher Classes at Medic
Medic Events Holidays Recertification Testing
MEDIC Mecklenburg EMS Agency
CLASS TIME: 1300-1700 **except where otherwise noted CPR JULY - 9, 12, 16, 19 / 22, 29 ** 1800-2200 OCT - 8, 11, 15, 18 / 21, 28 ** 1800-2200
Charlotte, NC 28269
ALL CON ED must be up to date at time of testing.
NOV - 5, 8, 12, 15 = 1300-1700 / NO NIGHT CLASSES ACLS
**YOU MUST RECERTIFY DURING YOUR TEST
PALS AUG - 6, 9, 13, 16 = 1300-1700 / ** AUG 19, 26 1800-2200
4525 Statesville Road
NC Scope of Practice Recertification Testing
JUNE - 4, 7, 11, 14 = 1300-1700 / ** JUNE 17, 24 1800-2200
To schedule a test appt date and time, email Robin Pariso at firstname.lastname@example.org
SEPT - 10, 13, 17, 20 = 1300-1700 / ** SEPT 23, 30 1800-2200 Visit Us on the Web!
DEC - 3, 6, 10, 13
= 1300-1700 / NO NIGHT CLASSES
JULY 9, 10, 12, 16, 17, 19 (Expiration Dates AUG – OCT 2010) OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC 2010, JAN 2011)