Page 1

The MEDIC Dispatch News From The Front Line February 15, 2010

Lucky Hearts Campaign/CMS Press Conference Mecklenburg EMS Agency

Dates to Remember: February 15th PALS Training 1300-1700 February 18th PALS Training

Medic and our partners from the Mecklenburg Medical Alliance and Endowment (MMAE)


celebrated yet another milestone in the Lucky Hearts Campaign. During a press conference held on Tuesday, February 9th at Harding University High School, 14 AEDs were donated to the Charlotte-Mecklenburg School System (CMS). In attendance were Jeff Keith and Kristin Young from Medic; Debbie Faubion, Joni Macdonald and Charlene Slaughter of MMAE; CMS

This Week: Medic Behind the Wheel


Recertification Testing


Scene Time Calculations


January Commendations


Employee Highlights


Salute to Heroes


Training Schedule


Medic Calendar


Superintendent, Dr. Peter Gorman and students from Harding High. The students showcased the training they received through the Lucky Hearts Campaign before the media. Medic will also train 140 individuals from across the CMS high schools that are receiving an AED in both CPR and AED usage over the course of the next two months. With this donation, all CMS High Schools will now have at least two AEDs on campus; one for the campus itself and one for athletics. This donation and training is valued at more than $30,000 and was made possible thanks to the $75,000 grant MMAE made to Medic last year for this project. “One of the surest ways to increase survival rates for people who suffer sudden cardiac arrest is to train members of the community to step in and intervene as a bystander by performing effective CPR and utilizing an AED, should one be available,” said Jeff Keith. “This is done through public education, aggressive training initiatives and widespread deployment of AEDs. The Lucky Hearts Campaign is committed to carrying this message throughout the community for as long as it takes to see AEDs and trained bystanders as prevalent as fire extinguishers.” Since January 2009, the Lucky Hearts Campaign has trained a total of 940 Mecklenburg County residents in CPR and AED usage. The campaign has also donated a total of 36 AEDs throughout the county. Way to go Medic!


Budget Development Updates The following update is to keep everyone at Medic informed regarding some recent budget developments: Members of Medic’s Leadership Team met this past week with county representatives to discuss the projected revenue numbers for the county through the rest of this fiscal year (through June 30, 2010). The County Manager’s budget for each year is based on what they project the county will earn through its various revenue streams (property taxes, fees, sales tax, etc.). They are now projecting a revenue shortfall through the remainder of this year. As a result of this fact, they are asking for all county funded Agencies to return 5% of each given Agency’s total county funded budget for this fiscal year. For Medic, this means we are being asked to return $840,000 (5% of $16.8 million – which is what the county afforded Medic in this year’s budget). We have gone over our own revenue projections for this fiscal year and compared them with our projected operating expenses. We have managed our spending wisely and are within budget, hence will be able to make the payment without adversely impacting operations. This development only pertains to the current fiscal year. As any other news materializes or as plans for fiscal year 2011 start to develop, we will keep you informed. Keep in mind there will be media reports regarding the City, County and CMS budgets. Do not assume those reports directly impact Medic. Sometimes the information gets blurry, so we’ll keep the updates coming during the budget season — Joe Penner

Medic Behind the Wheel

Class Change Announcement

With the implementation of the

The date of the BSL Team Leader / Crew Chief Orientation Class scheduled for Wednesday, March 10, 2010 has been

focused cardiac arrest protocol, Medic halted the use of non Medic drivers for our

changed to Thursday, March 11, 2010 due to schedule conflicts. The alternate date of Tuesday, March 09, 2010 has not changed.

ambulance vehicles on all cardiac arrest calls.

Please contact Deborah Parrish at or ext. 6223 to confirm your attendance date.

Further review of current policy, system-wide driver training and the benefits experienced with CPR transports now leads


us to eliminate all non Medic drivers on all calls. Medic greatly appreciates the assistance provided by first responder drivers over these many years and will continue to need assistance with critical patients in the form of EMTs

ed ic Ha ts A


N ow

assisting our paramedics in the delivery of patient care on scene and during transport. Effective 07:00 am on Monday, March 1, 2010, only Medic personnel are authorized to drive a Medic ambulance. There

Please contact Kristin Young at (ext. 6165), Nikkie Perry at (ext. 6178) or Miki Pierce at (ext. 6061) to purchase. Thank you.

are no approved exceptions to this policy. If you have any questions about this policy update, please contact Richard Dean at or ext. 6053. 2

In !

2010 EMS Recertification Testing Dates The following NC EMS Recertification Testing dates are available to individuals with expiration dates between May 30th—July 30th, 2010. Please note that you must choose only ONE date to attend: •

April 9

April 10

April 12

April 16

April 17

April 19

Pre-registration is required, no walk-ins will be admitted. All continuing education and AHA certifications must be current at the time of testing. The following individuals need to schedule a recertification test: •

Dion Burleson

Robert Kiser

Michelle Caldwell

Justin Pfund

Littlejohn Goodwin

Laura Sowinski

Bryan Hancock

Trevor Taylor

Kathryn Howze

Janice Ward

Joshua Juarez

Jesse Wolfram

Mark Kern

Please contact Robin Pariso at or ext. 6143 if you have any questions or to register for your EMS recertification test.

Medic in the National Spotlight The 2010 National Association of EMS Physicians Annual Meeting took place January 7-9th in Phoenix, Arizona. This meeting serves as a forum for promoting prehospital research, presenting cutting edge and evidence-based technology, and being a networking venue for idea promotion. There are dedicated research tracks for oral and poster presentations throughout the conference. While most presentations are provided by physicians involved in EMS, a few are presented by non-physicians. For the first time, Medic was represented by Steve Vandeventer who presented his study: The Association between Ambulance Hospital Turn Around Times and Patient Acuity, Destination Hospital, and Time of Day. His presentation was outstanding and he fielded multiple questions and defended the research with professionalism and expertise. Conducting and presenting the results of a well-constructed research project is a very daunting task. Steve represented Medic in a very positive light and we should all be very proud of his efforts. Please take the opportunity to congratulate Steve on a job very well done. 3

A Look at Priority One Scene Time Calculations from Brian Shimberg With the increased focus given to our priority one trauma scene times, there have been many questions from the field regarding what can be done to achieve our goal of transporting our most critical trauma patients in less than ten minutes. I’d like to take the time to answer some of your questions, detail how we are analyzing the numbers and offer some suggestions for what can be done to help further reduce the times. An in-depth review is performed on every patient care report for all priority one trauma calls. Incidents resulting in an extended scene time beyond the control of the responding Medic crew are flagged for removal from the count. These calls may include incidents which generate a multiple unit response, inter-facility transfers or reports where the patient was miscategorized. For all other calls, the clock starts at patient contact or when the patient is free. This way you are not penalized if you have to stage or cannot immediately access your patient and leave the scene. By conducting a detailed scene time analysis, we are able to accurately report times and also avoid penalizing crews for instances beyond their control. Our monthly averages from last tracking period (August ’09 through October ’09) and this tracking period (November ’09 through February ’10) are shown below. Notice that we are just barely meeting the target goal for the current tracking period.






2A Nov-09


1A Oct-09


1A Sep-09


1A Aug-09

P1 Trauma Average Scene Time 0:12:58

Tracking Period 1


Tracking Period 2


0:12:14 Individual Value


0:11:31 0:10:48 0:10:05 0:09:22 0:08:38 0:07:55 Period

In-depth analysis is only one way to ensure accurate reporting of our times. It will take diligence on the part of every crew member in the field to further reduce our scene times for these critical patients. Efficiency is the best way to help ensure that this downward trend continues. This means: 1. Inform CMED of “patient contact” and “patient free” times. 2. Make a priority determination early. 3. Treat only life threats on scene. 4. Develop a plan for rapid packaging/transport and follow it. If we continue on our current path and make a conscious effort to implement the above strategies for efficiency, our average priority one trauma scene times should drop below 10 minutes. If anyone has suggestions for ways to further reduce our scene times for priority one trauma patients, please contact Brian Shimberg at or ext. 6142. Thank you.


Congratulations to ALL employees who received commendations in January! Samuel Barnes

Robert Kiser

Lincoln Brown

Nicholas Leary

Robert Brown

Steven Lennartz

Kevin Caldwell

Emily Little

Anne Carter

Christopher McCormick

Cheryl Eudy

Cory Pethel

Mali Green

Bradley Sudz

Benjamin Harris

Johnny Tompkins

Stephen Hayes

Sarah Walsh

Morgan Kettles

Tonya Whitesides

25th Anniversary Appreciation Dinner

Our Newest Addition

The Methodist Men of Covenant United Methodist Church will

We would like to extend a heart-felt

host its 25th annual free Westside Fire, Rescue and Law Enforcement Appreciation Dinner on Friday, February 26th from 5—8 pm. The

congratulations to EMT Eric Zufall and his wife, Melanie. The family recently celebrated the

church is located at 6824 Tuckaseegee Road in Charlotte.

birth of their third child. Lucy Joy Zufall arrived into the world at 11:48 am on Friday, February 5th at CMCMain.

Homemade Bar-B-Que and all the trimmings are part of the planned menu. Medic employees and their families are encouraged to attend.

The precious bundle of joy weighed in at 7 lbs, 11 oz and was measured to be19.5 inches long. Both Mom and baby are doing fabulous. Congratulations!

For more information, please contact the Methodist Men of Covenant United Methodist Church at 704.392.3925.


Employee Highlights Abby Jones has come aboard as the latest addition to the Finance

Veronica Davis joins Medic as a new dispatcher in CMED. In her role,


Veronica will be responsible for assisting both callers and medic personnel in the CMED Call Center.

In her role as Staff Accountant, Abby will be responsible for auditing all processes related to revenue collection

Veronica brings more than 10 years of

for the Agency. Abby has both a Masters dispatcher experience to Medic after and Bachelors degree in Accounting having previously served as a dispatcher from East Carolina University. in Arizona, CMPD and the York County, SC Department of Public Safety. The California native’s hobbies include crossThe Raleigh native’s hobbies include running and reading. stitching, team sports and going to the movies with her 1. What is the one thing you can not live without? children. Bojangles 2. Favorite movie? Wicker Park 3. First live concert you ever attended? Dave Matthews Band 4. M&Ms...plain or peanut? Peanut!

1. If you could invent a gadget what would it be? Robotic Housekeeper 2. What song best describes your life right now? “Fireflies” by Owl City 3. If you could live in any sitcom what would it be? Friends 4. If they made a movie of your life who would play you? Angelina Jolie


Salute to Heroes Game

Tickets are now on sale for the 5th annual Salute to Heroes hockey game! Be sure to bring your kids, friends and family to this awesome event on Saturday, March 27th at Time Warner Cable Arena. The cost of game tickets are $10 or $20, depending on seating. Raffle tickets are also available for $1 for the chance to win an ATV. You get two games for the price of one! First, there is the Charlotte Checkers game. During the Checkers game, there will be several special activities in place to honor and recognize our outstanding employees. The second game is where we take to the ice! Come support Medic and the Charlotte Fire Department as they prepare to defend their championship title against the Charlotte-Mecklenburg Police Department (CMPD) and the Mecklenburg County Sheriff’s Office. For more information, visit the Salute to Heroes website at or contact Kristin Young in the PR Department at or ext. 6165 to purchase your Salute to Heroes tickets! 7

February 2010 Sun


Tue 1B

Wed 2B

Thu 3 A


Sat 5B



PALS Training 1300 - 1700 7B

8 A


10 B

11 B

PALS Training 1300 - 1700 14 A

15 B

22 A

13 A

PALS Training 1300 - 1700 16 B

17 A

PALS Training 1300 - 1700 21 B

12 A

18 A

19 B

20 B

26 A

27 A

PALS Training 1800 - 2200 23 A

24 B

25 B

PALS Training 1800 - 2200

28 A

Medic Calendar

2010 Training Schedule



Training Medic Events Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC 28269

AHA Refresher Classes at Medic CLASS TIME: 1300-1700 **except where otherwise noted

NC Scope of Practice Recertification Testing

CPR April - 9, 12, 16, 19 / 22, 29 ** 1800-2200 July - 9, 12, 16, 19 / 22, 29 ** 1800-2200


Oct - 8, 11, 15, 18 / 21, 28 ** 1800-2200 ALL CON ED must be up to date at time of testing.

PALS FEB - 5, 8, 12, 15 = 1300-1700 / ** FEB 18, 25 1800-2200 MAY - 7, 10, 14, 17 = 1300-1700 / ** MAY 20, 27 1800-2200 AUG - 6, 9, 13, 16 = 1300-1700 / ** AUG 19, 26 1800-2200 NOV - 5, 8, 12, 15 = 1300-1700 / NO NIGHT CLASSES ACLS

To schedule a test appt date and time, email Robin Pariso at

APRIL 9, 10, 12, 16, 17, 19 (Expiration Dates MAY – JULY 2010 ) JULY 9, 10, 12, 16, 17, 19 (Expiration Dates AUG – OCT 2010)

Tel: 704-943-6000

MAR - 15, 19, 22, 26 = 1300-1700 / **MAR 18, 25 1800-2200

Fax: 704-943-6001

JUNE - 4, 7, 11, 14 = 1300-1700 / ** JUNE 17, 24 1800-2200

OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC 2010, JAN 2011)

SEPT - 10, 13, 17, 20 = 1300-1700 / ** SEPT 23, 30 1800-2200

DEC 10, 11, 13, 17, 18, 20 (Expiration Dates FEB – APR 2011)

Visit Us on the Web!


DEC - 3, 6, 10, 13

= 1300-1700 / NO NIGHT CLASSES

Medic Dispatch - February 15, 2010  

Medic Employee Newsletter

Medic Dispatch - February 15, 2010  

Medic Employee Newsletter