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The MEDIC Dispatch News From The Front Line November 16, 2009

Annual Medic Health/Benefit/Safety Fair Mecklenburg EMS Agency

Don’t miss the Annual Medic Employee Benefits/Health/Safety Fair this week!

Tuesday, November 17, 2009 and Thursday November 19, 2009 8:30am to 11:30pm at Post 100 the North end of the Bay Area

Dates to Remember:

There will be great information available with prize drawings every 30 minutes. There will be additional giveaways, as well as contests and fun for all who attend. Come challenge your supervisor to a game of Dance-Dance Revolution.

November 17th CMC Steele-Creek OPENS

Vendors from the following areas will be available to answer your questions: Behavioral Health (stress)

401k Prudential AFLAC Bank of America

Blood Pressure November 17th and 18th

Blumenthal Cancer Center

CIGNA (Medical & Dental) Liberty Mutual LGFCU

Body Fat screenings and Nutrition Weight Management

Employee Health Fair

Find a Physician

Standard Insurance (LTD) The Employers Association Wachovia Employee Assistance Program

Smoking Cessation November 19th

University YMCA

Last Day for Open Enrollment!!

Ask the doctor Yoga

Hartford Supplemental Life IMC457 United Healthcare-Spectera

Athletic trainer This Week:

In addition, all employees were mailed a copy of Medic’s new Benefits Brochure. The Brochure provides general information about the various benefit programs, including medical, dental, life and disability insurances, tuition benefits, retirement, etc.

CMC SteeleCreek OPENS

2

Medic Store

4

Open Enrollment

5

If you did not receive a brochure, please contact Leigh Taibe at ext 6086. All benefit changes must be made by the end of the Fair.

Training Schedule

8

Don’t forget to stop by the Health, Benefit and Safety Fair before or after your shift

Medic Calendar

8

GET STARTED TODAY TO IMPROVE YOUR HEALTH!! For more information on the Health Fair, please contact Kim Kuriger at extension 6100.

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CMC Steele Creek ED set to OPEN Monday, November 16th Beginning at 07:00 on Monday, November 16, CMC Steele Creek will begin accepting patients. This facility is a freestanding, full service, 24 hour a day Emergency Department located at 13640 Steelcroft Parkway Charlotte, NC 28273. It is situated between Hwy 160 and Hwy 49 just behind Steele Creek VFD #2 Due to road design there may be challenges with egress from the facility. Left turns onto Hwy 49 South are blocked by a median. Please see the attached site photos for a visual layout of the access points and associated travel requirements to safely navigate this hospital. Some important points of interest regarding CMC Steele Creek:

The fax number(s) for transmission of PCR’s and ECG’s is 704.583.2204.

The access door code into the ED is 0911#

The EMS Lounge is located through the first door on the left. There is a bathroom, refrigerator, television and work space. Hopefully lounge chairs will be installed in the near future. The door is currently unlocked with no immediate plans to limit access with a door code.

The E.D. radio for CMC- Steele Creek is installed and operational. The talk group is in all portable and mobile radios.

In the event of radio malfunction the best number for access is 704-512-5200

The premise information for CMCS has been entered into CAD so that transports will be recorded.

The depart scene choice for CMCS has been programmed to download onto the MARVLIS units the next time they are turned on.

Post 79 (SCVFD) has been reassigned to CMCS

Shoreline connections should be completed in the near future so that the facility can be used as an alternate post to Steele Creek or CFD #37.

Dr. Blackwell has revised protocol 2.2 Receiving Hospitals and Patient Destination to include this type of facility. Please review it thoroughly – portion on page 7 of the Dispatch.

There is also a photo to the right which outlines the ED’s proximity to the surrounding roads and how best to approach it.

Steele Creek Rd (Hwy 160)

E.D. Entrance

NO Left Turn When Exiting

If you have any questions or concerns please contact Richard Dean or Deb Parrish.

South Tryon Street (Hwy 49)

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Employee Recognition Highlight An outside organization called Sons of the American Revolution host an annual banquet in Charlotte, during which they recognize outstanding members of fire, police and EMS organizations in the area. They approached Medic and asked who we would like to recognize at this year’s event. In turn, we put an invitation out to the Agency looking for detailed suggestions. Several were made, out of which three finalists were chosen and discussed at length by the Leadership Team. All of the entries were worthy of consideration, though one did stand out. Medic is pleased to announce that Emergency Medical Dispatcher Christy Parker will be representing Medic at next week’s Sons of the American Revolution Banquet. The Agency would like to acknowledge that Paramedics John Stroup and Kimberly Cauble were the other finalists; both are equally impressive in their commitment to Medic and this community. We are fortunate to have all three working here at Medic. Please join the entire Leadership Team in congratulating Christy on this accomplishment, in addition to John and Kimberly for their outstanding contributions to Medic.

Attention: Second Employee ROSC Recognition Event - Date Moved! By now you have probably heard about the ROSC recognition event that was on November 5, 2009. The early feedback is that everyone who attended had a great time – which is precisely what we were shooting for. As promised, there is a second event that will be held for those of you who could not attend the event on November 5th. We will essentially be running the same program from that night, the location is really the only thing we will be changing. The second ROSC recognition event has been moved to Thursday, December 10, 2009 staring at 5:30 pm. Employees will be receiving an invitation in the mail as well as a follow up email from the Public Relations Department. This event will now be held in conjunction with the Service Awards. Thos employees receiving a service award this year will also be receiving a invitation in the mail. Everyone will be allowed to bring up to two guests. If this changes based on our RSVP list, we will let you know. You MUST RSVP to Kristin Young via email or in person. She will need to know if you plan to attend, how many guests you are bringing (up to two per person), and the name of your guests. If you don’t tell Kristin you are coming, we will not plan on seeing you that evening – so please be sure to do so. Everyone MUST RSVP to Kristin by Wednesday, December 2, 2009 - kristiny@medic911.com or at extension 6165. This is a Medic recognition event, so everyone is expected to be in uniform. If you have any questions, please see Kristin or Jeff Keith (jeffk@medic911.com or at extension 6160) 3


Medic Store - Open House! The holidays are approaching and so is the cold weather, so we know that you are ready to buy some new Medic Gear. Medic will be hosting a ‘Medic Store’ THIS WEEK, so that employees can see new featured items, as well as, current items. On November 19th and 20th, Kristin Young, and Kristel Swayze from KS Image Solutions, will be in the bay taking orders from employees from 2:30 pm - 5:30 pm. Kristin and Kristel will have all types of samples and sizes for employees to try. There will be polos, fleeces, sweatshirts, jackets, duffle bags, lunchboxes, etc. for employees to order all with the Medic logo. However, there will be a new policy starting soon and employees WILL NOT be able to deduct items from their payroll! We apologize for any inconvenience this might cause. This means if you are planning on ordering any items on November 19th or 20th you must bring cash, check or credit with you - reminders will be sent at the beginning of the week so you don’t forget this new policy. In addition, shirts, long sleeve shirts, stylus pens and hats have been ordered for the Medic Store here. Those items will be in shortly, and employees will be contacted as soon as they arrive. These items will be in stock for employees to swing by and purchase during the week, however, other items will need to be ordered. Further communications will be sent out on when/how ordering will take place. We hope all interested employees come out to the ‘Medic Store’ on November 19th and 20th. If you have any questions, please contact Kristin Young (kristiny@medic911.com or 6165).

PLEASE READ: Important Training Information Please note: If you need to take a refresher course in either CPR, PALS or ACLS below are the last sessions offered this year. Class days and times can be found on the MEDIC Calendar on Page 8 of the Dispatch. If you have questions, please contact Robin Pariso at 6143. The November PALS classes are the last classes until February 2010 The December ACLS classes are the last classes until March 2010 ** As a reminder ALL employees must be in uniform for all training classes.

Don’t Forget: CMED In-Service Dates Attention all CMED Employees! The following are the remaining In-Services dates for 2009:

Tuesday, December 8th and 15th Time: 1000 - 1400 Topic: TBD 2010 CMED In-Service dates will be released as soon as they are available. If you have any questions, please contact your immediate Supervisor. 4


OPEN ENROLLMENT DUE THIS THURSDAY FOR ALL EMPLOYEES! Plan Changes for 2010: Medical: Mecklenburg EMS Agency’s medical insurance for 2010 will continue to be administered by CIGNA with the following plan design changes: •

The lifetime maximum will increase from 1 million to 1.5 million

A $50 increase in the emergency room co-pay

The same options (Standard and Enhanced) will continue as will the two rate schedules (Tobacco and Non Tobacco) Dental: Medic will offer two new dental plans administered by CIGNA. A standard and an enhanced dental plan will be offered. •

Because we are changing dental vendors and adding an additional plan, all employees will be required to complete an enrollment form. Important Information for 2010 Open Enrollment: All Employees must fill out an Enrollment Form this year or will not have Health or Dental coverage for 2010. Flexible Spending Accounts (FSA): A flexible spending account allows you to set up a tax-free savings account to help you pay for your family’s healthcare or dependent day care costs. Re-enroll for FSA each year. Fill out the Enrollment form in the FSA section of information if you choose to enroll. Deadline is November 19th at 12 noon to turn-in forms to HR NO EXCEPTIONS! Medical Insurance Opt Out/Waive: If you have other group coverage and do not want to participate in Medic’s medical plan for 2010, you may choose to opt out and medic will contribute $400 to your flexible spending accounts. See details in this packet. Mark this choice on the Enrollment Form. Change of Name or Address: When filling out your Enrollment Form please include your most current name and address information so we can update our records. Please note that it is very important to keep this information current. Important Notice for Tobacco Users: Employees who have used tobacco products within the past 12 months are defined as tobacco users and must use the Tobacco Rate Schedule. However, if that employee completes a Medic approved tobacco cessation program and remains tobacco free for 3 months following completion of that class, after the employee signs an affidavit of his/her non-smoking status, the employee can change to the Non Tobacco 2010 rate. Coverage for Eligible Family Members: Family members eligible for all insurance plans include: spouse (legally married); biological/foster/adopted child to age 19 (to age 26 if the child is an unmarried, full-time student); stepchild to age 19 or to age 26 if unmarried full-time student and if the child lives with the employee in a parent-child relationship. Medic reserves the right to request proof of dependent eligibility at any time.

HR is Available to You: An HR Representative will be available to answer your questions at all November In-Services starting 1 hour prior to the start of the meeting and during the break. Visit our Vendors and HR Reps at the Health, Safety, and Benefits Fair November 17th and 19th both days from 8:30 am to 11:30 am. Get your questions answered and get great give-a-ways! FORMS: A packet will be emailed as well as mailed to each Medic Employee’s home. Extra benefit forms and information are available in the Employee Crew Lounge, Post 100 Kitchen, or in the HR Department. 5


Performance Pay Results Are In! CONGRATULATIONS Medic Employees!!! The final 9 patient satisfaction surveys for the month of October were completed November 10th and the numbers came in on target. The month of October came in at 73% excellent to pull our average up and over the target – fantastic finish everyone. Our patient satisfaction average for the three month tracking period came in at 67% excellent – two percentage points higher than the target. With this, we have successfully completed the first tracking period for the performance pay program, hitting ALL of our targets. This means that ALL Medic employees (outside of the core senior leadership team) will be receiving a FULL payout for this tracking period. This will amount to approximately $560 per person, pre tax. This performance payout will be paid, by a separate check, to all eligible employees on November 20th – which is Medic’s next pay day. As a reminder, all full time Medic employees who did not receive disciplinary action during this tracking period are eligible for this performance payout so long as they were employed full time with Medic from the first day of the tracking period through the payout date. Please remember that we started the next tracking period on November 1st. This is a four month tracking period that runs through the end of February. Let’s get off to a strong start in all categories so we don’t have to sweat so much down the stretch this period! Medic Financial Standing vs. Budget: ON TARGET Hospital Turn Times: 34:16 Patient Satisfaction: 67 % Response Time Compliance: P1 = 95.6%; P2 = 98%; P3 = 97% CMED MPDS Compliance: 97.24% Agency Driver Safety Scoring Average: 8

Service Awards Date Announced - Thursday, December 10th Danny Darrell Deborah Todd Melissa Doug Alan Todd Debbie Shari Tim Don Deanna Margaret Tracy Virgil Jim Tony Jacob Bryan Jim Randy Maureen

Griffith Love Parrish Childers Garifo Kennerly Maness Sims Cash Lambeth Marshburn Shue Vandeventer Carmichael Gaskins Leggett Norris Pattillo Brod Edwards Emerson McKown Townes

Chris Ken Beth Jamie John William Trevor Jonathan Marie Katie Mariann Russell Rebecca Gabe Thomas Jeremy Selina Gene Angie Pen Robin Don Michael Scott

Milby Murray Rimmer Stanford Stroup Worthey Taylor Wise Colbert Currin Earwood Harrell Lee McGaha Muhammad Murphy Olomua Starnes Hulshult Lee Pariso Singer Durham Wilson

Employees who will be receiving a Service Award this year need to go ahead and mark their calendars! The event will be held on Thursday, December 10th at 5:30 pm in conjunction with the ROSC employee recognition event. This year the Service Awards will be held at Post 100 and employees are welcome to bring two guests. There will be a reception starting at 5:30 pm prior to the actual awards ceremony. In addition, for those employees who will be receiving a service award this year and happen to be on shift the night of December 10th, will still be receiving a meal and will be presented their pins. Those details will also be announced soon! Please note the following employees to the left will be receiving a Service Award this year. If you have any questions please contact either Jeff Keith (6160) or Kristin Young (6165) in the Public Relations Department. 6


December NC Recertification Testing

November In-Service Dates

Below is a list individuals who need to sign up for NC Recertification Testing. If your name is on this list, please contact Robin Pariso immediately to sign up for a session/testing (at 6143). If you have any additional questions about testing, please contact Robin as well.

November, 2009 *

DECEMBER 2009 NC RECERTIFICATION TESTING

10

Tuesday

6:00 p.m. – 10 p.m.

12

Thursday

Noon – 4:00 p.m.

13

Friday

8:00 a.m. – Noon

16

Monday

8:00 a.m. – Noon and 6:00 p.m. – 10:00 p.m.

ALL CON ED AND AHA CREDENTIALS MUST BE CURRENT PRIOR TO RECERTIFICATION TESTING

18

Wednesday

6:00 p.m. – 10:00 p.m.

TEST DATES: By Appt. Only – NO walk ins DEC. 11, 12, 14, 18, 19, 21, THOMAS BERNESSER JAMES CAIL

* November’s sessions occur one week early due to Thanksgiving holiday later in the month.

STEVEN BRIDGES

KEVIN CALDWELL

MATTHEW CAMPBELL

JASON FAULKNER

SAMUEL JONES

CATHERINE JORDAN

December, 2009 No continuing education sched-

RANDALL LAURI

MAUREEN TOWNES

STEVEN WARD

KENNETH WILLIAMS

PAMELA WYKLE

uled due to the holidays.

CHRISTOPHER ZORNOW

Portion of the CMC Steele Creek ED Protocol This is just an excerpt, please make sure you read the ENTIRE protocol thoroughly: General Triage 1. The following relates to patients transported to a hospital emergency department: a.

b.

The following patients may be transported to any hospital emergency department: i.

Priority-1, 2, or 3 Medical

ii.

Priority-3 Trauma

The choice for a receiving hospital will always be based on patient preference. Prehospital personnel will refrain from persuading a patient’s decision based on their personal beliefs or opinions.

c.

Patients not having a hospital preference or unable to communicate their preference will be transported to the closest hospital emergency department regardless of complaint.

d.

Patients categorized as Priority-1 Medical or those with life-threatening conditions or those rapidly deteriorating in condition will be transported to the closest hospital emergency department regardless of preference

2

The following relates to patients transported to a free-standing emergency department: a.

The following patients may be transported to any free-standing emergency department: i.

Priority-1 Medical or Trauma where emergent interventions are required to sustain life, e.g. airway intervention, hemorrhage control, imminent birth or birth complication.

ii..

Priority-1 Medical or Trauma where death is eminent or obvious regardless of further resuscitation efforts, e.g. cardiac arrest with no ROSC, blunt or penetrating traumatic arrest.

iii. b.

Priority-3 Medical or Trauma.

The following patients will not be transported to a free-standing emergency department: i.

Pregnancy greater than 20-weeks gestation.

ii.

Acute medical conditions, e.g. STEMI, stroke, post-resuscitation.

iii.

Any patient who obviously requires hospital admission based on the clinical condition. 7


November 2009 Sun

Mon 1B

Tue 2A

Wed 3A

Thu 4B

Fri

9B

PALS Training 1300 - 1700 15 B

16 A

10 B

11 A

12 A In-Service Noon - 4 pm

In-Service 6 pm - 10 pm 17 A

In-Service 8 am - 12 pm and 6 pm - 10 pm

6A

5B

ROSC Recognition Event 8 A

Sat

18 B

7A

PALS Training 1300 - 1700 13 B

14 B

In-Service 8 am - 12 pm

PALS Training 1300 - 1700

19 B

20 A

21 A

26 A

27 B

28 B

In-Service 6 pm - 10 pm

PALS Training 1300 - 1700

22 A

23 B

24 B

25 A

Thanksgiving Thanksgiving Holiday 29 B

Holiday

30 A In-Service 6 pm - 10 pm

Medic Calendar

In-Service Training

2009 Training Schedule PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES ALL CLASSES HELD IN MEDIC AUDITORIUM

Medic Events

AHA Refresher Classes at Medic

Holidays

CLASS TIME: 1300-1700 - **except where otherwise noted

Recertification Testing

LOCATION: MEDIC AUDITORIUM

MEDIC Mecklenburg EMS Agency 4525 Statesville Road

PALS NOV 6, 9, 13, 16

If you have any questions or to register for a class PLEASE contact the Education Coordinator at extension 6143.

Tel: 704-943-6000

Visit Us on the Web!

EXP DATES JAN – MAR 2010 DEC 11, 12, 18, 19, 21

Charlotte, NC 28269

Fax: 704-943-6001

NC Scope of Practice Recertification Testing

ACLS DEC 4, 7, 11, 14

www.medic911.com

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Medic Dispatch - November 11, 2009