Look, thereâ€™s something happening in Portland
at the convention Center! Letâ€™s investigate!
A MESSAGE FROM THE PRESIDENT On behalf of Multifamily NW, welcome to Spectrum 2016! The multifamily industry continues to move forward at a rapid pace. Market and legislative conditions require us to remain grounded, educated and build capacity to become very solution orientated. There has never been more opportunity to grow and learn. This year’s theme is therefore appropriately titled, “Be Your Own Hero”. The Spectrum Education Conference and Trade show is your opportunity to accelerate your career forward in multifamily housing. This is the opportunity to expand and enhance skills that will allow for personal growth so you to best serve your communities, residents, clients and organization. Today you can participate with more than 1200 landlords, property managers, leasing agents, and maintenance professionals, as well as rental property owners and investors. Spectrum is the largest industry event in Oregon, allowing you to at tend and participate in innovative education opportunities. Additionally, there is a trade show floor filled with more than 150 exhibitor booths featuring virtually every service imaginable for the rental industry. I certainly invite you to learn from the exhibitors in at tendance today. They are present to help you and your properties reach higher levels of performance and success.
On behalf of the Spectrum Planning Commit tee, THANK YOU for your participation. You are valued and appreciated for all you do to contribute to the success of our industry. Please net work with your colleagues, learn, and enjoy all that is offered! Dave Bachman Cascade Management, Inc. 2016 Multifamily NW President
The right banking partner to improve resident convenience, owner satisfaction and your efficiency! · Streamlined Payment Collection · Simple & Precise Funds Management · Strengthened Account Security · Seamless Account Transition
Meet us at Spectrum! We’re in booth #56. Mention this ad and when you work with Northwest Bank, we’ll design a convenient payment portal free as part of our customized rent collection and funds management solution.
Angela DeVita, VP Treasury Management Officer Phone: (503) 905-3210 email@example.com 4900 Meadows Road, Suite 410, Lake Oswego, OR 97035 Main: (503) 906-3939
Experienced Bankers. Exceptional Service. Customized Solutions. www.northwest-bank.com
EXERCISE EQUIPMENT SALES AND SERVICE
STREAMLINED TENANT SCREENING AND LISTING SERVICE THAT IS FREE FOR PROPERTY MANAGERS
WE CREATE INNOVATIVE, EFFICIENT HEATING SOLUTIONS FOR CADET CUSTOMERS EVERYWHERE
1-DAY BATH REMODELING
ONE CALL SOLVES IT ALL
#1 APARTMENT LISTING WEBSITE
PROVIDING CONSISTENT, HIGH-QUALITY LANDSCAPE AND SNOW SERVICE
FIRE LIFE SAFETY
SALES AND SERVICE OF TRASH COMPACTORS AND CHUTES
ONE OF THE NATIONâ€™S LEADING SUPPLIERS OF CARPET, VINYL AND HARD SURFACE FLOORING
RENOVATION PAINTING MAINTENANCE SERVICES
ESSENTIAL OIL-BASED FRAGRANCING AND DEODORIZING SERVICE
SERVICES AND PROGRAMS TAILORED TO EXCEED YOUR EXPECTATIONS
YOUR SOURCE FOR MAINTENANCE SUPPLIES AND SERVICE
WHAT A GREAT SELECTION OF GENEROUS PREMIUM SPONSORS BOOTH 98
OUR MISSION: TO REDUCE, ELIMINATE AND PREVENT CONSTRUCTION DEFECTS AND DAMAGE
CONSTRUCTION REPAIR AND RESTORATION FROM THE INDUSTRY MASTERS MORE
PROPERTY DAMAGE RESTORATION
SIDING, WINDOWS, ROOFING, DECKING, CONSTRUCTION DEFECT REPAIR
MOST TRUSTED FLOORCOVERING OPTION IN OREGON
FULL-SERVICE LIGHTING DISTRIBUTOR
ENVIRONMENTALLY RESPONSIBLE PEST CONTROL SOLUTIONS
INTEGRATED ON-DEMAND SOFTWARE SOLUTIONS MORE
AFFORDABLE MOVING AND STORAGE SOLUTIONS
INNOVATIVE SOLUTIONS THAT ENSURE YOUR SUCCESS
SERVING OUR COMMUNITY AND CREATING PARKING SOLUTIONS
FIRE & WATER CLEANUP & RESTORATION
PROFESSIONAL AND EFFICIENT SERVICE
WOW BOOTH 67
PROPERTY MANAGEMENT MADE EASY
MANAGED LAUNDRY SERVICE AND EQUIPMENT MORE
Portland Orlando Salt Lake City
A full-service law firm with over 30 years of experience.
Ball Janik is an industry leader in: • Real Estate • Land Use • Commercial Litigation • Construction and Design • Construction Defect • Insurance Recovery • Collections • Landlord/Tenant Disputes • Financial Services, Bankruptcy and Creditor Rights
Our clients include:
• Large and small businesses • State, municipal and local governments • Developers • Community associations • Commercial and residential property owners • Banks and financial institutions • Schools and universities • Individuals • Public housing authorities
Spectrum 2016 - Be Your Own Hero 8:00-9:00AM 9:00-10:00AM 10:00-10:30am
Thursday, September 22nd - 8:00am to 4:00pm Registration Opens - Sponsored by Wave G enjoy Coffee sponsored by On-Site & Pioneer Pest Management and Breakfast sponsored by J.D. Fulwiler & Co. and Zillow Group
Keynote Speaker: Linda Edgecombe - Be Your Own Super Hero (Ballroom) Exhibit Hall Opens - Visit Booths and Vote for your Favorite at the MFNW Booth Single Family Form Management & Proper Use - Erlin Taylor, A&G Rental Management (D133-134)
Are You Ready for
for Marketing &
(Fair Housing) -
Seeing the Whole
Events - Scott
Leasing - Meghan
Chess Board - Jeff
the Big One? Dealing
Estate Services, LLC Allen LLP (F150-151) (E145-146)
Sidekick or Top Ten Things Your Electricians: Modern
Interviewing for the
Epidemic - Louise
New Hire Should
Day Joe or
Brilliance - Panel
Best Fit - Jennifer
Dix, Fair Housing
Know - Laura
Superhero? - Joe
Council of Oregon
Rosales, Lease It
Real Estate Services,
LLC (D139-140) 11:20AM-12:40PM
Lunch sponsored by Grow Construction & Lifetime Exteriors FLAME ON - Dealing with an Apartment Fire - J.R. Johnson, Inc. (D133-134)
Fair Housing 101: The Basics Carolina Abdalah, Home Forward (D135-136)
Finding Money in
Best Practices for
Mock FED Trial:
Landlord/Tenant Law Marijuana Meets the Magistrate - Jeff
Michael Bass, BEAR
with Tenants - Kalib Updates - Leah Sykes,
Locke, ConAm Mgmt
Bittner & Hahs, P.C.
Allen LLP (F150-151)
Get Out Your Cape!
Time Management -
Wes White, Greystar
CyberSAFE - New
& Gwen Haggerty,
Strategies - Laura
Manager - Lisa
ServPro of NW PDX
Rosales, Lease It
& Lake Oswego/West
Don't Forget to Vote for Your Favorite Exhibitor Booth at the Multifamily NW Booth - Last Chance! Avoid Lease-up
Save the Day: Office Kryptonite: Competing Be the Guardian of Staff to the Rescue! with New Product - Your Galaxy: CPTED Maintenance Tips -
Wes White, Greystar
Ryan Ridgeway, GSL
& Gwen Haggerty,
Properties, Inc. 2:00-2:50PM
The Hoarding Epidemic - Louise Dix, Fair Housing Council of Oregon (D135-136) 3:00-4:00Pm
Servpro of NW PDX & Lake Oswego/West Linn (D137-138)
#Superfresh Ideas for Leadership & Team Motivation Kalib Locke, ConAm Mgmt Corp (E141-142)
Enforcement Team (E143-144)
Fair Housing 101: The Basics Carolina Abdalah, Home Forward (E149)
Mock FED Trial:
Landlord/Tenant Law Marijuana Meets the Updates - Aaron
Magistrate - Jeff
Matusick, Bittner &
Hahs, P.C. (E145-146) Allen LLP (F150-151)
Raffle/Prize Giveaways* - Stick around to the end to take home a piece of the show!
*Each exhibitor determines whether a winner must be present for the giveaway - Sticking around is your best bet!
9:10AM TO 10:00AM
Linda Edgecombe CSP, Hall of Fame Speaker The Top 60 Motivational Speakers in the World includes Linda Edgecombe. “A Day without laughing is a day wasted!” Her non-BS approach is refreshing, engaging and relevant. Linda’s latest book “Breaking Busy – Finding Peace in the Chaos” is a game changer for those who want to step off the treadmill. Change has never been this painless! She energizes every room as she leads people to loosen up, lighten the load and laugh. Linda has been featured in the Wall Street Journal as an expert in “Shifting Perspectives”. Her messages are as welcome as a deep belly laugh and as profound as an honest look in the mirror.
Click here for full class descriptions on the Multifamily NW website
Single Family Form Management & Proper Use
CLASS SESSION 1
Room d133-134 Erlin Taylor, A&G Rental Management An in-depth review of using single family forms in your business. Learn proper usage, best practices, and unique features of single family forms.
Resident Retention Brilliance
Are You Ready for the Big One? Dealing with Catastrophic Events Room D137-138
Scot t Rosendahl, Servpro of Tigard/ Tualatin
Panel Our Resident Retention experts will give you a helpful edge on maintaining a great office/resident relationship.
Sidekick or superhero? Interviewing for the Best Fit
This course is designed to provide awareness, instruction and tools on how to bet ter equip yourself, your immediate circle of influence, and your greater community on best practices to get ting prepared to survive should any major disaster hit our city, region or country.
#Superfresh Ideas for Marketing & Leasing
Room D139-140 Jennifer Jenkins, Guardian Real Estate Services, LLC Learn tips and tricks for conducting meaningful interviews to help you identify candidates who have both the technical and soft skills to best your open position. Top Ten Tips for conducting interviews as well as general questions.
Room E141-142 Meghan Hill, Greystar What steps do your prospects take to find you? Do they search online? Drive by? Are they referred by a friend? Once they find you, how is their decision making process influenced? And lastly, once they become a resident, what are you doing to create brand advocates?
The Hoarding Epidemic Room E143-144 Louise Dix, Fair Housing Council of Oregon
WHICH ONE SHOULD I CHOOSE?
Hoarding has recently been labeled a disability and as such, it needs to be addressed differently than it has been addressed in the past. This session will explore steps property managers and landlords can take to avoid a fair housing violation.
Reasonable Accommodations (Fair Housing)
Top Ten Things Your New Hire Should Know
Room E145-146 Amanda Clark, Guardian Real Estate Services LLC
Room E146 Laura Rosales, Lease It Training
Come learn the basics of reasonable accommodations and modifications, including discussion of case scenarios and basic design requirements. participants will learn how to respond to reasonable accommodation requests.
Weâ€™ll explore baby steps in becoming the best you in Property Management.
Habitability Bat tles: Seeing the Whole Chess Board
Electricians: Modern Day Joe or Superhero? Room F152
Room F150-151 Jeffrey S. Bennet t, Warren Allen LLP Habitiability Issues? learn how the statutes and law provide ample opportunities to push back against misguided tenants and gain control over difficult situations.
Joe Squires, Squires Electric Welcome to The Hall of Justice. After this class you will understand what electrical work your maintenance team can perform, and when you need to call an electrician. Beware of The Legion of Doom - evil penalties and fines. Riddle me this, riddle me that, when do I need Permits and Licenses? You will learn to avoid the liability and know when they are legally required. Never Fear, Squires is here!
Flame ON - Dealing with an Apartment Fire Room D133-134
Fair Housing 101: The Basics Room D135-136
J.R. Johnson, Inc. FIRE! The word no one wants to hear. Get an in-depth look at what you should and should not do after a fire. The goal of this class is to bet ter equip you with the knowledge of what can be moved, removed, and cleaned. As you navigate this harrowing task, you must be informed to avoid removing crucial evidence indicating the origin of the blaze. This is your chance to see and learn what happens (and needs to happen) after the flames have been extinguished.
HOLY EDUCATION, BATMAN! CLASS SESSION 2 HAS IT ALL!
Carolina Abdalah, Home Forward This class will provide an overview of federal, state and local fair housing laws that applies to managers, maintenance staff and other professionals that have direct or indirect contact with residents or applicants. We will discuss day to day examples of fair housing and bias. We will also discuss reasonable accommodation, domestic violence, confidentiality and more!
Finding Money in Maintenance Room D137-138 Michael Bass, BEAR Consulting Services Ever wonder if there are opportunities at your property to increase revenue or decrease expenses that you aren’t thinking about? for many properties there are places that are not noticed that have great opportunities for increased expense control simple inspections and systematic analysis will help your team to take control of these areas. Other revenue sources might be available to your property if you know what to look for.
Get Out Your Cape! Becoming an asset/Portfolio Manager Room D139-140
Best Practices for Customer Service with Tenants Room E141-142
Lisa Nerheim, Greystar
Kalib Locke, ConAm Mgmt Corp.
It’s not as hard as you think, it’s harder! Learn the skills that are needed to make the leap from Community Manager to Portfolio Manager.
A successful business is customer focused, but does that mean that the customer is always right? When challenging situations do arise, it’s important to obtain positive outcomes. Anticipating and preparing for these situations is vital when interacting with residents.
Time Management Room E143-144 Wes Whitel, Greystar & Gwen Haggerty, SERVPRO of NW Portland & Lake Oswego/West Linn Today we will discuss morning meetings, developing a schedule for your employees throughout the week and scheduling flex time, how to maintain your move in calendar. Working with the office staff on how they can help manage move ins and relief some of those move in aches and pains.
Creative Leasing Strategies Room E149 Laura Rosales, Lease It Training We will talk about the current market, curb appeal and leasing strategies to try and set yourself apart.
Oregon Landlord/Tenant Law Updates Room E145-146 Leah Sykes, Bit tner & Hahs, P.C. Discussion of new changes to criminal screening criteria in applications based on recent ruling by HUD and the implications of requests to overturn denials based on criminal convictions.
Mock FED Trial: Marijuana Meets the Magistrate Room F150-151 Warren Allen LLP Watch how a seasoned landlord deftly navigates the eviction process, as she seeks to evict an audacious, yet foolhardy, marijuana user. Based upon a multitude of real-life experiences – along with a healthy dose poetic liberties – this mock trial is a great primer on how crazy things can get in the courtroom. As the trial unfolds before you, you’ll learn about courtroom procedures, termination notices, winning strategies… and you’ll get in some good laughs along the way.
CyberSAFE - Securing Assets for the End User Room F152 Dug Barnet t, New Horizons Computer Learning Centers This course will help you to understand security compliance considerations, social engineering, malware, and various other data security-related concepts. In this course, you will explore the hazards and pitfalls and learn how to use technology safely.
OUT S S I M T DON’ AWESOME ON THE 3 CLASSES! SESSION
Save the Day: Office Staff to the Rescue! Maintenance Tips Room D133-134 Ryan Ridgeway, GSL Properties, Inc. As a property manager, you want ensure that your office team and maintenance team work effectively together. What would your maintenance team ask of you, the property manager? How can you help the maintenance department and your residents by helping your office team understand a maintenance person’s day?
The Hoarding Epidemic Room D135-136 Louise Dix, Fair Housing Council of Oregon Hoarding has recently been labeled a disability and as such, it needs to be addressed differently than it has been addressed in the past. This session will explore steps property managers and landlords can take to avoid a fair housing violation.
#Superfresh Ideas For Leadership & Team Motivation Room E141-142
Avoid Lease-Up Kryptonite: Competing with New Product Room D137-138 Wes White, Greystar & Gwen Haggerty, Servpro of NW PDX & Lake Oswego/West Linn Today we look into how to market your older property versus a newer product. Knowing your surrounding comps and how to turn the negative into positive. How to spin your property in a positive way towards your future prospects and your clients wants.
Be the Guardian of Your Galaxy: CPTED Room E143-144
Kalib Locke, ConAm Mgmt Corp.
Gresham PD Neighborhood Enforcement Team
So many of us in leadership roles haven’t learned what leadership really is, or how to be an effective leader. Some people are natural born leaders, but even for those that aren’t, we can all become one. We’ll look at ways to help you lead your team and ultimately yourself to success.
Crime prevention through environmental design (CPTED) is a multi-disciplinary approach to deterring criminal behavior through environmental design. CPTED strategies rely upon the ability to influence offender decisions that precede criminal acts.
Washington Landlord/Tenant Law Updates
Fair Housing 101: The Basics
Room E145-146 Aaron Matusick, Bit tner & Hahs, P.C. This course creates an interactive environment in which at tendees can get specific questions answered on real-world situations that they encounter. .
Mock FED Trial: Marijuana Meets the Magistrate Room F150-151 Warren Allen LLP
Room E149 Carolina Abdalah, Home Forward This class will provide an overview of federal, state and local fair housing laws that applies to managers, maintenance staff and other professionals that have direct or indirect contact with residents or applicants. We will discuss day to day examples of fair housing and bias. We will also discuss reasonable accommodation, domestic violence, confidentiality and more!
BETTER HURRY TO THE HALL FOR PRIZES!
Watch how a seasoned landlord deftly navigates the eviction process, as she seeks to evict an audacious, yet foolhardy, marijuana user. Based upon a multitude of real-life experiences – along with a healthy dose poetic liberties – this mock trial is a great primer on how crazy things can get in the courtroom. As the trial unfolds before you, you’ll learn about courtroom procedures, termination notices, winning strategies… and you’ll get in some good laughs along the way.
Now that you’ve learned it all, click here to request your Continuing Education Credits (CEUs) or Session At tendance Certificates.
Exhibit Hall Ma p DWA
24' X 24'
MULTI-FAMILY NW EDUCATION
6 7 8
exhibitors by company (a-z) Booth
21st Century Towing
Executive Coatings & Contracting
Exercise Equipment Northwest
Ferguson Facilities Supply
Affinity Home & Design
Finnmark Property Services
All Aspects Renovations
For Rent Media Solutions
Forensic Building Consultants
Alliance Flooring Services
Fresh Aire Office Fragrancing & Deodorizing Service
American Leak Detection
Genesis Credit Management
Apollo Drain & Rooter Service
HD Supply Facilities Maintenance
HD Supply Property Improvement Services
Housing Authority of Washington County
Ball Janik LLP
IBI Building Consultants
Indigo Paint & Contracting
Bath Fit ter
Bemrose Consulting, Inc.
J.R. Johnson, Inc,
BrghtView Landscape Services
J2 Building Consultants
Bugaboo Pest Control
JC Carpet Cleaning
Johnâ€™s Waterproofing Company
Certified Mold Cleaning & Restoration
Clear Water Construction Services
Coin Meter Company
Landlord Solutions, Inc.
Commercial Fire Protection
Compaction & Recycling Equipment, Inc.
Conservice: The Utility Experts
Miller Paint Company
National Association of Residential Property Managers - Greater Portland Chapter
Direct Digitel Service, Inc.
National Credit Systems
New Horizons Computer Learning Centers
Energy Trust of Oregon
Northwest Clean Source
Northwest Pest Control Inc.
Northwest Playground Equipment
Servpro of Hillsboro/Forest Grove/Yamhill & Tillamook Counties
NW Tree Specialists
Servpro of NW PDX and Lake Oswego/West Linn
SERVPRO of Tigard/Tualatin
Pacific Breeze Products
Summit Cleaning and Restoration
Paul Davis of Portland/Vancouver
Tenant Technologies, Inc.
PG Long Floorcovering
The Detail Difference
Pioneer Pest Management
Portland construction Solutions
Pro Drain & Rooter Service
Two Men and a Truck
Real Estate Mold Solutions
WASH Multifamily Laundry Systems
Waste Management of Oregon
Recycle at Home
Waste Recovery Systems
Redefyne Moving & Storage
Rental Housing Maintenance Services
Yardi Systems, Inc.
Safe Sidewalks, LLC
SERVPRO of Gresham/Oregon City/ Sandy
ZipEco Recycling & Waste
Click here for to visit the interactive exhibit Hall Map and learn more about our SUPER Exhibitors Special Thank you to the Spectrum Commit tee: Chair - Beth Stogsdill, RentSafari Co-Chair â€“ Brandy Guthery, Pinnacle Property Management Dan Addis, Income Property Management Erik Aldridge, HD Supply Shelly Hillman, Sage Apartments Sabrina Paulson, For Rent Media Solutions Melinda Pursley, J.R. Johnson, Inc.
Elee Schneider, WPL Associates Leilani Stone, Pinnacle Property Management Ed Winkler, Fresh Aire Office Fragrancing and Deodorizing Service Staff Liaisons: Ashley Carrico Rogers, Multifamily NW Kristen Davies, Multifamily NW
2016 Multifamily NW Board of Directors Execu tive Council
President - Dave Bachman, Cascade Management, Inc. Vice President - Jeff Edinger, Tokola Properties Secretary - Lisa Nerheim, Greystar Treasurer - Chris Hermanski, Mainlander Property Management Immediate Past President - Scot t Arena, Quantum Residential, Inc. Executive Director - Deborah Imse, Multifamily NW
Amy Alcala, Princeton Property Management Barb Casey, Kennedy Restoration Amanda Clark, Guardian Real Estate Services Gary Fisher, Background Investigations Andy Hahs, Bit tner & Hahs, P.C. Ericka Hargis, WPL Associates Angie Henry, Income Property Management Maureen MacNabb, Capital Property Management Mark St. Pierre, Interstate Roofing Jami Sterling, Sterling Management Group Mike Williamson, American Property Management
Email: firstname.lastname@example.org Web: MullfamilyNW.org Phone: 503-213-1281 Toll-Free: 800-632-3007
PANEL OF EXPERTS ANTON PARDINI BRIAN GLANVILLE JORDAN CARTER JOSH LEHNER BLAKE HERING JR. DAVE BACHMAN MC
APARTMENT REPORT BREAKFAST Cost: Individual Registration Member $50.00 Non-member $75.00 Table of 10 Registration Member $400.00 Non-m Non-member $600.00
MORE DETAILS DE TO COME...
MULTOMAH ATHLETIC CLUB
1849 SW SALMON ST, PORTLAND, OR 97205
Click here to see all of Multifamily NW’s upcoming classes and events
ADDITIONAL SPONSORSHIPS AVAILABLE. CONTACT KRISTEN DAVIES FOR MORE INFO. Please note the registraaon begins at 7:00am and the breakfast promptly at 7:30am. Registraaon is required — seaang is limited. Registraaons within 5 days of the event are subject to availability and an addiional $10.00 charge. Registraaon fees are non-refundable.
Multifamily NW Staff Mac Bergin, Member Services - email@example.com Ashley Carrico Rogers, Education & Event Coordinator - firstname.lastname@example.org Jonathan Clay, Communication Specialist - email@example.com Kristen Davies, Director of Operations & Events - firstname.lastname@example.org Tryna Hermanson, Accountant - email@example.com Natalie Osorio, Administrative Assistant - firstname.lastname@example.org
Grow Construction - Booth 59 Lifetime Exteriors - Booth 61
Kennedy Restoration booth 79
Cash Booth Waste Recovery Systems booth 80
J.D. Fulwiler & Co. Zillow Group - Booth 94
Shout- Out Fresh Aire Office Frangrancing & Deodorizing Booth - 83
Charging Station On-Site - Booth 149
Thank you Sponsors!
Registration Wave G - Booth 75/76
Coffee On-Site - Booth 149 Pioneer Pest Management - Booth 66
Exhibitor Spotlight AER Fitness - Booth 86 ApTee LLC - Booth 99