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April 18, 2019 Oregon Convention Center

PROTECTING YOUR ASSETS


2019 Multifamily NW Board of Directors

President’s Letter Maureen MacNabb, Capital Property Management 2019 Multifamily NW Board President

Welcome to the Maintenance Fair. This event is a great opportunity to highlight the importance of maintenance education to the industry. Take advantage of the wide array of classes presented today, including: time management, electrical, appliances, communication and more! Don’t forget to stop by the Multifamily NW booth if you want to learn about even more opportunities. In addition to the great education, we are excited to be partnering once again with the National Apartment Association to bring you the Maintenance Mania competition. Show off your skills for a chance to win cash and prizes and possibly even a trip to the nationals in Denver! Thank you to the exhibitors, sponsors, instructors and volunteers for supporting this event and a big THANK YOU to the committee for putting everything together.

Executive Council: President - Maureen MacNabb, Capital Property Management Vice President - Dan Mason, Holland Partner Group Secretary - Ericka Hargis, WPL Associates Treasurer - Chris Hermanski, Mainlander Property Management Immediate Past President - Amy Alcala, Princeton Property Management Directors: Scott Arena, Income Property Management Maggie Banker,C&R Real Estate Services Ken Brown, Rexius Barb Casey, Kennedy Restoration Greg Frick, HFO Investment Real Estate Codi Kramer, Dalton Management, Inc. Jesse Miller, Greystar Jeff Reingold, Income Property Management Ryan Ridgeway, GSL Properties, Inc Peter Rose, Bristol Urban Leah Sykes, Greenspoon Marder Sarah Vail, Jennings Group

Multifamily NW is committed to serving our members and the industry by providing quality education and events. On behalf of the Association, the 2019 Board of Directors, and the Executive Council, thank you for attending and enjoy the Maintenance Fair.

EXCLUSIVELY SERVING THE APARTMENT INDUSTRY FOR OVER 30 YEARS

NOW SERVING THE PORTLAND AREA 2019 Maintenance Fair Committee

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Chair - Dennis Gallaher, GSL Properties, Inc Co-Chair - Sam Wisner, Tokola Properties

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Katrin Arp, J.R. Johnson, Inc. Ben Downing, Surface Artists Chris Duncan, Greystar Kim Grenfell, Certified Indoor Environment Ben Hawkins, Holland Partner Group Shelly Hillman, Income Property Management Zach Howell, BEAR CS Luke Jarmer, Coast Management Paul Jordan, Cascade Management Brett Massie, Trane Kimberly McCafferty, Lifetime Exteriors Ryan Ridgeway, GSL Properties Mark St. Pierre, Interstate Roofing Wes White, Greystar Staff Liaison: Ashley Carrico Rogers, Multifamily NW

MAINTENANCE PROFESSIONALS WE PLACE INCLUDE: MAINTENANCE SUPERVISORS MAINTENANCE TECHNICIANS GROUNDSKEEPERS

CERTIFIED MAINTENANCE TECHS MAKE READY TECHS HOUSEKEEPERS

NO BUYOUT FEES!

CONTACT US FOR MORE INFORMATION

971.269.2033

PORTLAND.ORDERS@BGMULTIFAMILY.COM


CONTENT 4

SCHEDULE 6

SPONSORS 8

MAINTENANCE MANIA

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CLASSES 14

BOOTH DIRECTORY 16

PREMIUM EXHIBITORS Maintenance Fair 3


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Schedule

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Registration 7:30am Welcome 8:15am Keynote Presentation 8:30am-9:30am Class Session 10am-10:50am Know Your Property: Inside & Out The I in Team Manage Your Day Effectively Fair Housing & Maintenance Appliances: Dryer Plumbing: Diagnosing Issues Back to Basics: Maintenance 101 Class Session 11am-11:50am Electrical Safety in the Workplace Know Your Property: Inside & Out How to be Professional Emergency Response: Don’t Panic (Panel) Appliances: Refrigerator Communicating with Your Residents Repair the Wear Lunch 12pm-1:30pm Maintenance Mania 12pm-1:30pm Class Session 1:30pm-2:20pm Crime Prevention Through Environmental Design Manage Your Day Effectively Emergency Response: Don’t Panic (Panel) Fair Housing & Maintenance (Panel) Appliances: Washer Mold 101: Causes & Prevention Principals of Safety & Risk Management Maintenance Mania Car Race & Prizes 2:30pm-3:30pm


503-719-6644

info@lifetime-exteriors.net

SIDING - WINDOWS & DOORS - DECKING CONSTRUCTION DEFECT REPAIR - GENERAL CONTRACTING

WWW.LIFETIME-EXTERIORS.NET

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Event Sponsors Keynote Sponsor

Lanyard Sponsor

Lunch Sponsor

Wifi Sponsor

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Classroom Sponsors

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Gold Sponsors

Silver Sponsors

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MAINTENANCE MANIA Are you ready to win big? Maintenance Mania winners will walk away with cash and possibly a trip to the nationals in Denver!

The 2019 NAA Maintenance Mania National Championship will be held in Denver on June 28, 2019 as part of the NAA Education Conference & Exposition. Twenty finalists will receive complimentary airfare, hotel accommodations, and registration to the conference along with a chance to claim a piece of the estimated $20,000 in cash and prizes donated by the Maintenance Mania sponsors.

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Stay focused and claim your share of the prizes!

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The top 3 competitors at Maintenance Fair will receive: 3rd Place - $250 2nd Pace - $500 1st Place - $1000 and a special surprise!


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2019 Maintenance Mania Events: SmartBurner Heating Element Installation SmartComfort Air Conditioner Fluidmaster Toilet Repair Frigidaire Icemaker Installation Kidde Fire & Carbon Monoxide Safety Installation Kwikset Key Control Deadbolt Test AO Smith Water Heater Installation SmartBurner Race Car Competition

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Upcoming Classes

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Don’t Miss It!

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BOOTH # 62

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CLASS DESCRIPTIONS Keynote Sponsor

Keynote Presentation: Own Who You Are Ballroom - 8:30am-9:30am Own Who You Are Eldridge’s presentation of “Own Who You Are” will take you into his childhood where you will see how the challenges, adversities, and tragedies he faced so publicly early on in his life shaped and took him on a journey that would land him in prison by the age of 18. You will see how he then took those same challenges, adversities and tragedies later in his life and how he shaped and leveraged them to work for him and others on the platform he has now. In this presentation Eldridge will also challenge you not only to own who you are and your own story, but to also own your influence. He will also share his message that leadership is not a choice, that the only choice in leadership is how you lead not if you lead. Eldridge J. Broussard Transformation—in a nutshell, that’s the core message of Eldridge J. Broussard aka Mr. Own Who You Are, International Author/Speaker of the book The Challenge to Change.

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His own transformation took him on a journey from being a ward of the State of Oregon’s foster care system, to its juvenile justice system, and to the Oregon State Correctional System, ultimately to becoming a respected community leader and business professional, sought out for his potent public presentations.

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Today, Eldridge is passionate about spreading his message of personal transformation. He especially challenges you to “Own Who You Are” while deeply exploring your relationships, starting with the most important one, the relationship with yourself. Eldridge’s compelling and practical insights empowers individuals to reach new levels of success, while equipping and inspiring individuals to make positive long-lasting character and life changes. El and his beautiful wife, Alicia, live in Portland, Oregon, with their two sons, DaLontae and EJ.


Session 1 10am-10:50am Know Your Property: Inside & Out Room: D133

Session 2 11am-11:50am Electrical Safety in the Workplace Room: D133

This class is intended to inform maintenance personnel on how to help vendors give the most accurate, timely and cost effective service, budgets and proposals for your property.

Session 3 1:30pm-2:20pm Crime Prevention Through Environmental Design Room: D133 This class focuses on defining CPTED, the environment and who your different users are. The bulk of the presentation will focus on the four CPTED concepts of: Natural Surveillance, Natural Access Control, Territorial Reinforcement and Maintenance. We will also touch on vegetation, fencing and lighting.

We will supply you with a tool to better organize every aspect of your property from build to remodel and everything in between.

The I in Team Room: D134

Know Your Property: Inside & Out Room: D134

Manage Your Day Effectively Room: D134

“The I in Team” is a presentation about how “team” came to replace “department”. It looks at the “Hawthorne Effect” briefly and then presents what characteristics make good leaders, teams, what vendors look for, what tears teams apart.

This class is intended to inform maintenance personnel on how to help vendors give the most accurate, timely and cost effective service, budgets and proposals for your property.

How to start out your day with your team and manager and to expect the unexpected.

Manage Your Day Effectively Room: D135

How to be Professional Room: D135

Emergency Response: Don’t Panic Room: D135

Fair Housing & Maintenance Room: D136

Emergency Response: Don’t Panic Room: D136

Fair Housing & Maintenance Room: D136

Appliances: Dryer Room: D137

Appliances: Refrigerator Room: D137

Appliances: Washer Room: D137

Plumbing: Diagnosing Issues Room: D138

Communicating with Your Residents Room: D138

Mold 101: Causes & Prevention Room: D138

We will supply you with a tool to better organize every aspect of your property from build to remodel and everything in between.

How to start out your day with your team and manager and to expect the unexpected.

How to develop a good reputation with your residents by keeping them in the loop of current activities.

Back to Basics: Maintenance 101 Room: D139-140

Repair the Wear Room: D139-140

Principals of Safety & Risk

Working in Property Maintenance is a challenging and rewarding career. For the new Maintenance Person, it may seem a bit overwhelming at first, especially without an experienced supervisor or mentor. From day-to-day work orders, to time management, to Turnover processes, there are countless techniques, procedures, and rules that you won’t find in any manual or guide. In this class, we’ll discuss many of these “unwritten” rules and processes. Also, we’ll address the skills required, the resources available, and a variety of techniques for the new Maintenance Technician, as well as skills for identifying many of the “trap-doors” in Property Management and how to avoid them.

Ever wish you could see into the future to avoid trouble BEFORE it happens? We can help! Join Clint Arp, President and Owner of J.R. Johnson, LLC, as he shows you how to predict problems with your building before they become an expensive and troublesome issue to you, your manager, and your owners. This class will cover preventative maintenance hot spots to look out for on your properties including water intrusion, gutter maintenance, dryer maintenance and more!

Room: D139-140

Management

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BOSS MANUAL: Download a blank verision for your property HERE

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Company

EXHIBITORS

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Advanced Services LLC

14

Booth

Company

Booth

2

Lifetime Exteriors and Interstate Roofing

34/35

ALL ASPECTS RENOVATIONS

42

LOVETT Inc.

31

All-Clean! SoftWash

64

Maintenance Supply Headquarters

94

Alliance Flooring Services

32

Miller Paint and Wallpaper

27

Apartment Advantage

43

NW Trees

46

Apollo Drain & Rooter

47

Orcas Development, Inc

59

AT&T

3

Pacific Breeze Products Inc

76

Aylwin Construction LLC

14

Pacific Golf & Turf

95

Bartlett Tree Experts

91

Pacific Lamp Wholesale, Inc.

26

BEHR/KILZ Paint and Primers

10

Pacific Landscape Services, Inc.

78/79

BELFOR Property Restoration

13

PG Long Floorcovering

44/53

Benge Industries

19

Portland Construction Solutions

36

Cadet Manufacturing

5

Portland Lighting

37

Certified Indoor Environmental

65/66

Pro Drain & Rooter Service

22

Charter Construction

69

ProFloors

83/84

Clean Source Property Maintenance

57

Pure Water Aquatics

1

Columbia River Roofing

93

PuroClean Restoration Services

82

Compaction & Recycling Equipment

88

Real Estate Roofing/Mold Solutions

80/81

Cordero Painting

9

Recycle at Home

87

Currin Construction LLC

7

RedRock Resurfacing

18

DDN Interior Supply

4

Republic Services

67

Elite Resurfacing

73

Response Team 1

15

Energy Trust of Oregon

30

Ri-Ky Roofing

50

EWorks

92

Safe Sidewalks

77

Ferguson Facilities Supply

11/12

Service Team of Professionals (STOP)

39

Finnmark Property Services

63

SERVPRO of Hillsboro & Forest Grove

70

Forensic Building Consultants

55

Sherwin Williams

41/56

Fresh Aire Office Fragrancing & Deodorizing

86

Snugs Services

20

Go Trashy Inc

6

Squires Electric

33

Gores Construction

28

Standard TV and Appliance

89

Grant Roofing & Pressure Washing

8

Summit Reconstruction

48/49

GreenPointe Construction, Inc.

71

Surface Artists

24

Grow Construction

58

Synergy Sales NW feat. Delta Faucet and Milwaukee Tool

74

Halt Pest Control

25

TerraFirma Foundation Systems

85

HARBRO Emergency Services & Restoration

60/61

Town & Country Glass

90

HD Supply Facilities Maintenance

16/17

TreeWise, LLC

96

IBI Construction

38

Valet Living

23

Interior Logic Group

45/52

Waste Recovery Systems - CASH BOOTH

62

J.R. Johnson, Inc.

21/40

Wessco

68

JC Carpet Cleaning/PNW Restoration

72

Wilmar Maintenance Supply (A Home Depot Company)

54

Kennedy Restoration

51

WL May Company

29

LandCare

75


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Check out all of our exhibitors on the digital floor plan HERE.

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PREMIUM EXHIBITORS 21/40

34/35

39

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44/53

16

31

36

41/56

45/52


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33

37

38

42

43

46

47

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Check out our digital map for more details about our Premium Exhibitors!

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PREMIUM EXHIBITORS 48/49

55

60/61

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65/66

18

50

57

62


51

54

58

59

63

64

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Check out our digital map for more details about our Premium Exhibitors!

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WE’RE ON IT

YOUR JOB IS BUSY. WE’RE HERE TO HELP. With more than 100,000 products, HD Supply Facilities Maintenance is committed to getting you what you need. Trust us for: • High-quality maintenance supplies and repair parts • Custom-made doors, cabinets, window coverings, and more • Property improvement and renovation services • Reliable nationwide delivery • Professional certification and training • Quick ordering through our website or Easy Order™ App

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FREE, NEXT-DAY DELIVERY*

PROPERTY IMPROVEMENT

3 EASY WAYS TO ORDER

PROPERTY MAINTENANCE

Use the Easy Order™ App

Call your sales rep or 1.800.431.3000

*On most orders to most areas. © 2019 HDS IP Holding, LLC. All Rights Reserved. For our terms and conditions, visit hdsupplysolutions.com/terms.

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Maintenance Fair 2019 Event Program  

Maintenance Fair 2019 Event Program