Page 1

Stock Auditor


All six issues from 2006

Stock Auditor



ISSN 1471 - 0471


In This Issue .....

Page 6 The first Fifty Years

Page 8 The New Generation of Brewers

53rd A.G.M. Mildenhall, Suffolk 19th - 21st May 2006 See pages 10 & 11

New Licensing Hours Page 13

Page 16

I have tried to monitor how the extended hours have affected my clients and find that there has been no major improvement in trade, in fact Christmas appears to have been rather flat in the majority of cases. Yes, there was the usual increase in trade but it seemed shorter and not as marked as in previous years. Perhaps this should have been expected as there has been no significant increase in drinkers, they have only so much money to spend, just slightly more time in which to

spend it. As I write January figures are coming in and I see a drop in takings compared with last year. The Licensed Trade faces an estimated bill of some 120 million pounds to implement the Act – and that figure can only rise as other costs become apparent. I would welcome your appraisal of the new hours – are your clients finding that they cost more than they are worth – indeed do they take advantage of the extra hours ?

ILTSA TRAINING COURSE - Craiglands Hotel - 16th to 20th March 2006

From The Editor

Chris Swift Tel:- 01422 316641

01968 670600 President & Chair Exam & Training

Happy New Year to you all ! After a very relaxing Christmas, January has been an extremely busy month. There is much uncertainty within the Licensed Trade at the moment, the extended hours have not produced the expected’fix all’ for all the trade problems. In fact there are many more pitfalls for the unwary licensee. One of my clients was ordered to close at eight on a busy Friday night by the Police – the reason there was a fight outside the pub which had nothing at all to do with the premises. When the licensee emptied his pub he was then criticised for telling his customers it was an order from the Police. In another case locally a long standing licensee was the victim of a ‘sting’ operation organised by the Police along with Trading Standards Officers. On ‘Mad Friday’ when customers were six deep at the bar they sent in an underage person to see if they would be served. The Licensee was fined on the spot. He was also Vice Chairman of the local Pub watch scheme and has resigned in disgust. Whilst in no way exonerating underage sales I feel there must be far more worthwhile areas for the Police to concentrate on. In another bizarre situation a Barnsley Licensee had gone on holiday to replenish his batteries only to be informed that his pub had been shut down by the Police – The reason, his relief manager did not hold the requisite personal license ! The threat of ADZ’s ( Alcohol Disorder Zones ) still hangs over the trade and the

Steve Berry F.I.L.S.A. Favourite food :‘ Real Spanish Paella‘

Trevor Perrott F.I.L.S.A.. 01483 829437 Treasurer Favourite food :‘ A hot curry ’

Smoking ban may well put a further nail in the coffin. Is it any wonder that the major Pub Cos seem to be having a problem recruiting suitable licensees, I have never seen as many ‘To Let’ signs outside premises. January is often a time for us, and our clients, to take stock of the situation. ( No pun intended ) Many of my clients appear to be questioning their future in the trade, with increasing rents, increasing power bills and a decline in barrelage many see no future for them and their families. Not only am I carrying out stock audits but I am frequently being asked to see if there are cost reductions possible within the business. The next round of brewery price rises are on the way, in fact some of the smaller breweries have already struck – my advice to clients this year is not only to pass the full increase on but to try and add a penny or two to cover other increased costs. Thanks to everybody who has helped put this magazine together in particular the newer members whose views are important to us.

Ron Foster F.I.L.S.A. 01793 771959 Regional Reps Favourite food :‘ Calves liver ‘

David Ganney F.I.L.S.A. 0208 3938361 B.I.I. Liaison Favourite food :‘ Sausages ‘

Mike Murdoch F.I.L.S.A. 01254 247496 Press Officer & PR Favourite food :‘ Crab, lobster, scallops, langoustine, pheasant, partridge, Venison or just plain duck with a jus reduction with a hint of port I do enjoy my Food ! ’

Rita Broadbent F.I.L.S.A. 01274 870989 Benefits & Equipment Favourite food :‘ Chicken calvados ’

Linda Arthur F.I.L.S.A. 01372 465949

This magazine is published by the Institute of Licensed Trade Stock Auditors. Whilst welcoming any contributions, the editor reserves the right to alter or amend them if necessary. Any opinions expressed are not necessarily those of the Council and are accepted only on that understanding. No part of this magazine may be reproduced or transmitted without written permission of the publishers. Printed by :- Pickles Printers, Halifax, West Yorkshire 01422 353239 All Subsciptions payable in advance. Published 6 times per year post free Annual Subscription £24.00 © Institute of Licensed Trade Stock Auditors 2006



Favourite food :‘ No - calorie chocolate ‘

View From The Chair

George Giles Tel:- 0191 386 7699 george

Into another new year we all go. How many of you I wonder have clients who insist on having their year-ends on the 31st January? I have to say that I have only one client to date and I am sure he does this just to see if I will actually go out and do his year-end on New Year’s Day? The problem I have with this particular client is that he owns one hotel in Cumbria and a second in Northumberland. I have always insisted that Iwill only do his year-ends on the 2nd but I do have to do both on the same day. This makes for quite a long day but the rewards are good financially. Now he tells me that next year he will have four hotels, another one in Yorkshire and a fourth on the Scottish borders. This should make for an interesting 2nd January 2007! I Hope you all had a good Christmas and New Year. In the first few days of 2006, I read with interest quite a few features about the licensed trade. I noticed with certain government papers being released that in 1973 Harold Wilson said he would fight to save the British pint and would not let the Euro barons trample us into the ground! Well we must assume that whatever Mr Wilson did must have worked. Thirty five years later and we do still have a grip on the British pint, albeit a slim hold. However, it must be better asking for a pint of lager than 568ml, please. The second news item noticed was on a more serious note, it was the fact that bottles and glasses are to be banned from two cities after glass attacks soared. A pilot scheme involving nightclubs in Glasgow is credited with a 30 percent reduction in glass attacks there. There is also a ban in Edinburgh after the number of bottle attacks rose by 40% last year. Donald Urquhart, who is head of Edinburgh City Council’s anti-social behaviour division, has said “people might say this sends out the wrong image, but what image does it send out when you have people walking around who have been scarred from a glass or bottle attack”? Licensees in Edinburgh say the plan to serve alcohol in plastic containers or metal cans is unnecessary, costly and claim it will ruin the image of the upmarket bars. I wonder if those licensees would feel the same if they had been glassed or bottled or if there was a fatality on their doorstep? On the more comical side came the newspaper headline from a bar owner in Burnley, Lancashire who declared war on over zealous traffic wardens. He proposed charging them the price of a parking fine for every drink! He felt the wardens were far too keen to book tradesmen and shoppers, so he came up with this idea and put up a notice of a special offer to all Burnley Council traffic wardens which read, “To all Burnley Council traffic wardens - All Drinks £60. This is a restricted offer not available to the decent honest, law abiding citizens of Burnley and District”! Unsurprisingly, the policy has proved popular with his regulars but not with the wardens. They failed to take up the offer! I like the humour but I am not sure it will go down well with the council licensing office, but you have to see a lighter side to life! It seems like only five minutes since we were celebrating the arrival of the 21st Century but here we are, more than half way through the first decade. Council are now endeavouring to bring the text book “Taking Stock” into that 21st Century. We aim to update it and put it onto CD. This will take a lot of hard work but we feel the time is right to start on this project.

OFFICE DETAILS Tel :- 01422 833003 Brockwell Heights Brockwell Lane Triangle Sowerby Bridge HX6 3PQ

ILTSA CALENDAR 2005 2006 March 16th to 20th March Northern Training Seminar & Examinations, Ilkley, West Yorkshire April 7th & 8th Council Meeting May 19th & 20th 53rd AGM at the Smoke House Hotel, Mildenhall, Suffolk

AVAILABLE FROM THE SECRETARY Taking Stock Books Goods Received Books Bar Requisition Books Allowance Books Flexible Dipsticks Sectional Dipsticks Institute Ties Membership Lists Self - inking stamps

FELLOWSHIP Any member, with the requisite seven years full membership, can apply for fellowship. Please contact the Secretary for details

Geoorge Giiles



Council Matters Bertie Roland Packer (1916 – 2005) We regret to announce the death of Bertie Roland Packer, a Member from Leatherhead in Surrey. Bertie was a stocktaker for all of his working life and an Institute Member for many years. After leaving school at fifteen he was trained as a stocktaker by Mr Packham of JC Packham & Co Ltd. His career was interrupted by the Second World War when he saw active service in the Royal Horse Artillery, serving in many places abroad, including Africa (1951) and Italy. After the war he took control of the business where he had trained, which he ran successfully for many years. His great love of cricket gave him a well-deserved outside interest, in between all his hard work as a stocktaker. Indeed, he continued to carry out stocktakes until about five years ago. He died on 11th December 2005, at the age of 89 and is sadly missed by his wife Eileen and his two daughters. L.A.

Wanted !! We are looking for photographs of cellars, stockrooms, wine cellars and kitchens for use on the training seminars. They will be used to highlight possible problem areas, good practice and highlight real life situations. If you know of any situation that you think may be of interest, obtain permission and send a digital image to Thank you for your assistance.

Good to be Back ! Last November I had the pleasure of attending my first ILTSA council meeting for some years. Those of you who have recently joined may not be aware that I joined the Institute in 1989 and was a joint winner of the George Webber Award Trophy, becoming a Fellow in 1997. I was asked to join the Council in 1993 and served as a Council Member for 7 years, taking on the role of Chairman of the Marketing Sub-committee in 1998. I continued until 2000, when I felt that it was time for a change and reluctantly handed in my resignation. I wasn’t sure if it was the right thing to do at the time, as I felt I still had a lot to give the Institute, but time proved that it was the most positive thing to do. I have now had the benefit of being an “ordinary” ILTSA member, with no knowledge of what is going on behind the scenes and that has proved a very interesting and valuable experience. I now know that 4


Linda Arthur F.I.L.S.A.

the Institute has done in years and will be our “window on the world”. Anyone who hasn’t visited and registered is really missing out on a fantastic communication opportunity.

there are many things that the Council do that most members are unaware of. I also appreciate that it gets lonely out there and it’s often really good to contact other members, other than at changeover valuations, that is! As the person who initiated the Institute’s very first ( and very basic ) website back in 1996, when people were still saying “web- what?” and thought that a search engine was something belonging to British Rail, I can wholeheartedly say that I think the new web site is the best thing that

I cannot tell you how thrilled I was to be asked to re-join the Council. After some deliberation to ensure that I had the time to give and that my family didn’t mind me taking on another responsibility, I was pleased to accept. Anyway, I’m absolutely delighted to be back and very much looking forward to helping the excellent Council team move the Institute and its Members even further forward. I hope to meet as many of you as possible at the next A.G.M. at the Smoke House, Mildenhall. Linda’s appointment has, of course. to be ratified at the AGM but I am sure you will all agree she will be an excellent addition to our team. G.G.

New Members Brett Websdale M.I.L.S.A. In 1982 I was working as a Trainee Manager for Leech Leisure Ltd which owned Self Catering Holiday Parks and Public Houses in Scotland and the North East of England. I learned how to take, not only wet and dry stocks, but also petrol, Calor gas and mini supermarket stocks. I was lucky in that I trained on the computer straight away using the Mandata Stock Control Programme. In 1988 I was promoted to General Manager of the Companies new Holiday Park, Summerfields in Norfolk. I stayed there for two years before moving back to Newcastle to take back my role as Retail Manager. During this time I was involved in the companies management buyout from its Parent Company, Beazer Leisure, we floated on the Stock Exchange and became Parkdean Holidays. By this time the Company had nine Holiday Parks and I was kept very busy taking all stocks and controlling all retail purchases on a National Account basis. In 1996 after more changes within the Company I decided to leave and try something new. I moved to London and worked for my brothers Medical 24hr Call Out Service running the Head Office. In 1998 I got itchy feet, packed the job in and decided to go travelling round the World for a year. On my return I moved to Huddersfield to become Operations Manager for a Family owned group of Hotels and Italian Restaurants. It was during this time that I met my future wife, Simone. When we first met she said that she always wanted to go travelling so I decided to pack my job in again and join her on another round the world trip. We started off in South Africa then

Learning to sail off the Whitsunday Islands, Australia

moved onto Australia (where I proposed to Simone at the top of Sydney Harbour Bridge), New Zealand, Fiji, The Cook Islands and America and having the most amazing time along the way. On my return I decided to stop all this travelling and set up my own Stocktaking Business. I had heard of the ILTSA nearly 15 years ago when I bought the “Taking Stock” bible though I never became a member. I decided to go on the ILTSA course last March because I was sure that even though I had over 20 years experience in stocktaking there was a lot I still didn’t know. I found the course very informative and the lecturers very knowledgeable. I took the exam in October and passed.

Marie Thorpe M.I.L.S.A. After obtaining my degree in Hospitality Management at Portsmouth University, I worked for Sodexo – Directors Table in London and then joined Benjy’s Sandwiches as Information Manager. After leaving London I worked for the now ‘Chef of the Year’ and former Roux scholar, Steve Love in his first venture in Leamington Spa. Then four years ago I decided to follow in my father’s footsteps and work alongside him and have built a steady business in the Midlands area. I also work one day a week at the local college as a lecturer in food service.

I got married in December and am now concentrating on coping with the demands of running my own, very busy, business. When I am not stocktaking I like to play golf, watch rugby and try my hand at a bit of DIY. My hobbies are Thai boxing, reading - particularly science fiction and I also enjoy films. STOCKAUDITOR


Norman Clements The First Fifty Years As a tribute to our late President, Norman Clements, we are publishing his notes and history of the first fifty years of the Institute. Originally written for the Golden Anniversary at Crieff Hydro, it was never published and perhaps now would be an opportune moment to remember the formative days of our Institute. . . . . . . . Continued from issue 62. In 1981 our AGM was at the Crown Brewery in Pontyclum, South Wales and I shall always remember the hotel where we stayed. The builders had left the previous day and things were not good. There was a proposal to allow long standing stocktakers to be admitted without a written examination but once again this motion was defeated. Membership now stood at 236. In 1982 the AGM was held at the Great Danes Hotel, Maidstone, Kent where it was proposed to increase the fees – Fellows to £20 and Associates to £15. There was normally a half-year council meeting in November and in this year we went to Llandudno where we stayed at the Empire Hotel – sheer luxury. It was here that Geoff Cross tendered his resignation after 29 loyal years of service. At the 1983 AGM, held at The Seaburn Hotel, Sunderland, we advertised for the post of coordinator and after a few set backs it was finally agreed to appoint Steve Berry to the post. Steve was already a council member and his enthusiasm and commitment made him an ideal candidate. The first time we met at the Garth Hotel, Stafford was in May 1984 and this proved to be a very good venue both for training courses and examinations. The job of co-ordinator was to become secretary at a salary of £2500 pa and fees for the membership for the following year were set to be £25 for associates and £30 for fellows. In October we had a 6


President, Jim Stewart, a staunch supporter of the society especially in Scotland had passed away recently. Pat Simmons of Norwich was the recipient of the George Webber award.

council meeting in Bournemouth where John Tandy was elected to Fellow. The Chairman, yours truly, said that he intended to stand down after 17 years but was talked out of it! In 1985 we were in Blackpool for the AGM where it is recalled that we had trouble with the law. A political party conference had taken place a few days before and certain car numbers were taken down and the police were pursuing their enquiries. In November we had a pleasant weekend meeting at a golf club near Cromer in Norfolk. It was here that the rule to abstain from bringing drink into the AGM meeting room was introduced. Membership now stood at 307. Our first member from the Channel Islands was admitted. Professional indemnity was on the agenda but costs were prohibitive. In May 1986 we were at Guinness again but the number of attendees was less than the number of council members. Our Vice

In 1987 we were in Edinburgh when one of the many topics under discussion was the idea of the society purchasing a small hotel where we could hold our meeting and examinations – a very optimistic idea. Although not completely dismissed it never materialised. We now had four newsletters each year and our membership had grown to 339. A sub committee was formed to consider writing a book on the subject of stocktaking. In 1988 the AGM was held in York where the Secretary appealed for material to fill the newsletter. A few members gave assurances. It was in 1989 at the Swallow Hotel, Waltham Abbey that the book was launched. This was Bruce Thompson’s finest hour as it had taken him, together with several others to launch this fine edition of 365 pages covering all aspects of the stocktaking profession and a few more besides. One sad note was that Trevor Knight decided to retire from the council. A considerable amount of memorabilia had been received and was on show at this AGM. At the council meeting held in November at the Garth Hotel it was proposed that each qualified member should have an identity card – this was left in abeyance at this time.

Norman Clements The First Fifty Years

Thanks to David Rutter for sending this interesting photograph in. How many do you recognise from 1973 ? Norman, as might be expected, is centre of the front row. Have any other members out there got similar photographs lurking in long forgotten scrapbooks - I would be very interested in using them in the magazine. In 1990 we went to Preston – I remember I had a swim in the pool! In 1991 we went to Torquay where the Chairman announced that we were to be known as The Institute of Licensed Trade Stocktakers. Membership was now 415, of which 128 were students. 68 members contributed to the Morning Advertiser advertisement advertising the services of those individuals under the revised Institute name. ( To be continued ) Proud Council members at the Launch of the book ‘Taking Stock’ in 1998 - from Left to right - John Tandy, Norman Clements. Trevor Knight, Bruce Thompson, Steve Berry. Mike Murdoch and Brian Daykin STOCKAUDITOR


The New Generation

Trevor Knight F.I.L.S.A.

Trevor Knight continues his journey across the country in search of the new breed of Britain’s brewers.

PART 19 - WEST SUSSEX. Leaving Surrey we head south towards the West Sussex coast “Sussex, Sussex by the Sea”. The song was written in 1907 by solicitor, composer and songwriter William Ward-Higgs for the wedding of his sister-in-law to a Captain Waithman of the Royal Sussex Regiment. Waithman himself performed it in September 1908 at a concert at Ballykinain Camp where the Battalion was posted at the time - so this famous song of Sussex had its first official performance in Ireland! By 1914 it had been adopted as the quick marching song of the Royal Sussex Regiment. We begin in the town of Arundel which nestles in a gap in the Sussex Downs. For centuries the gap has been guarded by Arundel Castle, home of the Dukes of Norfolk, Earls Marshal of England for five hundred years. Below the castle the streets run down to the riverbank of the Arun which flows into the sea less than five miles away, reminding us that in Norman times the town was a port. The town has many Victorian buildings but there is still an 18th century coaching inn, The Norfolk Arms, in the High Street as well as several other fine houses of this time.

ARUNDEL BREWERY, founded in 1992 is the historic town’s first brewery in more than sixty years, marking the rebirth of a local tradition dating back more than 200 years. The original Arundel Brewery had established itself as the main provider of employment and local pride. A commitment to traditional brewing 8


methods and using only the finest hops and malt has resulted in a range of high quality cask-conditioned real ales that are enjoyed throughout the country. Under new ownership since 2003 the brewery continues to improve its range of core brands and supplies around 70 outlets.

GAUNTLET (3.5%)ABV. A light refreshing session beer - the blend of malt and hops produce an excellent initial flavour and a pleasant bitter finish.

We continue eastwards along the A27 trunk road, passing close to some of the most familiar coastal resorts of a bygone age Littlehampton, Rustington, Worthing and Shoreham-by-Sea - to arrive in Brighton. England’s most fashionable resort had its origins in the village of Brighthelmstone when a local doctor published a book in 1750 extolling the virtues of sea air and bathing. When these were taken up by the Prince of Wales and his circle in 1783, the reputation of the resort was made! Brighton’s outstanding landmark, the Royal Pavilion, was built for the Prince of Wales in 1787 and re-built by John Nash in 1815 with tent-like roofs, minarets and a large onion-shaped dome in the style of an Indian mogul’s palace The oldest quarter of the town is The Lanes - narrow twisting brick-paved passages lined by 17th century fishermen’s cottages - now mostly antique shops.

CASTLE (3.8%)ABV. A pale tawny beer with fruit and malt noticeable in the aroma. The flavour has a good balance of fruit, malt and hops with a dry hoppy finish.

STRONGHOLD (4.7%)ABV A smooth full-flavoured premium bitter. A good balance of fruit, malt and hops come through in this rich brew.

Leaving Brighton - holiday playground, centre for political conferences and showpiece of Regency architecture - we briefly head north-east to the ancient county town of Lewes. Around 1,000 years of history have left their mark on Lewes with its Norman castle, jumble of medieval streets linked by passages known as ‘twittens’ and great variety of buildings. Founded over 200 years ago the family owned brewery of Harvey & Son (Lewes) has its own ongoing historical connections with the town. (Regular readers of this magazine may recall the feature on the brewery in my series Breweries of Britain). Nestling at the foot of the South Downs at Plumpton, our featured New Generation brewery is a relative newcomer compared to Harvey & Son.

The New Generation ‘full of dirt and myre’ from ox-teams dragging timber through the town to the furnaces. Other industries included flour-milling, engineering and brewing.

RECTORY ALES LTD was founded by the Revd.Godfrey Broster in 1995. His revival of the ancient tradition of ‘Church Ales’ brewed in former times to raise monies to support the fabric of the local Parish Church, has gained world-wide interest. The brewery, the first in Plumpton, was founded to generate funds to maintain the three Parish Churches in Revd.Broster’s care. His parishioners raised the money to buy the brewing equipment and a further injection of capital enabled production to be doubled. One hundred and seven parishioners are shareholders. Traditional methods and vessels are used along with Northdown hops from Hereford and Worcester for bitterness and local Bramling Cross hops provide the aroma. The Rector moved to his present, larger premises in 1997 and now supplies about a dozen local pubs. Brewing capacity is around 20 barrels a week and all outlets are supplied direct from the brewery. In the autumn of 1998 Revd.Godfrey Broster signed up as a ‘pupil’ at Harveys of Lewes to improve his brewing skills. RECTOR’S ALE (3.8%)ABV A well-balanced malty ale with an undeniable smack of hops. Its bitterness is tinged with sweetness a brew to make you come back for more. Travelling north-west our destination is the thirteenth century country market town of Horsham. Lying between the North and South Downs it was once so involved with the Sussex iron-smelting trade that a Tudor historian complained of roads

King & Barnes, a long established brewery dating back almost 200 years was run by five generations of the King family until the business was taken over by Hall & Woodhouse in April 2000 and subsequently closed.

W.J.KING & CO.(BREWERS) Bill King had been Managing Director at the time of the King & Barnes closure and was determined to stay in brewing. In January 2001 he was back in business on a small industrial estate using an ex-Firkin brew-pub kit with a production capacity of 20 barrels a week. Bill did not wish to replicate beers from his former brewery and trials were started to develop a Best Bitter. After six trials Horsham Best Bitter came into being to be sold as a cask conditioned beer. It was not too long before local trade was suggesting that another, stronger, ale would be appreciated that was the genesis of Red River, based on Horsham Best Bitter. The pump clip - a stylised red fish - would seem to have Chinese overtones but its origins are much closer to Horsham as it is the local name for the tributary downstream of the old mill pond which meets up with the River Arun. By mid-2004 the brewery had expanded to a capacity of 50 barrels a week and had taken over the lease of the next door property to give more cellar space. One pub is owned and approximately 200 regular and occasional outlets are supplied

HORSHAM BEST BITTER (3.8%)ABV A predominantly malty best bitter, brown in colour, the nutty flavours have some sweetness with a little bitterness that grows in the aftertaste. Crystal malt and three different hops are used.

RED RIVER (4.8%)ABV A full-flavoured, mid-brown beer with a red tinge. Using the same ingredients as Horsham Best Bitter, this is very malty with some berry fruitiness in the aroma and taste. The finish is reasonably balanced with a sharp bitterness increasingly coming through. My thanks to Bill King for permission to print the brewery logo and beer labels from his company website. Join me next time when we visit the southern fringe of London’s commuter belt, a brewery on the edge of the North Downs with a ‘tale’ to tell and journey to north Kent to visit two breweries with a nautical theme.



53rd AGM

19th to 21st May 2006

Come & Join Us ! Never been to an AGM? Quite frankly you do not know what you are missing. One of the highlights of The Institute’s year is the AGM, which is held at different venues around the country in an effort to encourage all members to attend. It is a time to compare notes and tales with colleagues, many of whom you only meet annually whilst relaxing over a drink or two. Many members work aloney and it is extremely refreshing to be able to talk over niggling problems that many of us experience. This year we are visiting Suffolk, staying at the Smoke House, Mildenhall. This is a Best Western hotel situated on the edge of the giant Mildenhall Air Base. The hotel was designed around the needs of the visiting American military personnel and all rooms seem to be on the large side. All bedrooms are on the ground floor and are arranged around a central quadrangle. The public bar is very popular with locals and we are assured of a warm welcome. On the Friday we intend to make the short coach journey to Bury St Edmunds and the Greene King Visitors Centre. Situated in the heart of the busy



market town of Bury St Edmunds, it is now the home of famous brands such as Abbott Ale, Greene King IPA, Old Speckled Hen and Ruddles County. The museum traces the history of brewing in and around Bury St Edmunds from the earliest times. There has been a brewery on the site since at least 1700. After the brewery tour we will adjourn to the bar for a tasting and lunch courtesy of Greene King. After a leisurely couple of hours exploring Bury St Edmunds we intend to return to the Smoke House in the late afternoon in time

Mildenhall Suffolk to refresh before the serious business of enjoying ourselves. Our Chairman, George Giles, will formally open the proceedings on the Friday night and there is a strong rumour that he is buying the first round. The actual AGM is on the Saturday morning when local members may attend the meeting and stay for lunch. Meanwhile partners can enjoy a trip to the nearby Wyken Hall Vineyard and farmers market. This is set on a quintessential Suffolk estate once occupied by the Romans and mentioned in the Doomsday Book. In the magnificent 16th century vineyard is the Leaping Hare Restaurant and country store. Here you can buy anything from quilts to grape picking baskets, wool and linen clothing, pottery and garden sculptures and of course Wyken wines. The Saturday afternoon is ‘free’. Two members have requested team games with Di, although many more have been remarkably quiet about the whole affair! Seriously though there is a lot to do either at the Smoke House or a short journey into the Suffolk

countryside and it’s many picturesque villages. Saturday night is much more relaxed and no doubt the ‘loud shirt’ competition will attract the usual suspects. After a leisurely breakfast on the Sunday morning it is time to pack

up and await the call to the next AGM – South Wales in 2007. Included in the basic package price are two night’s dinner, bed and breakfast, wine with dinner, morning coffee at the AGM and buffet lunch on the Saturday. Extra nights can be added for the Thursday or the Sunday night. Judging by past AGM’s they are amazing value for money and are an extremely enjoyable weekend. Don’t just take my word for it come along and see for yourself.

A booking form is enclosed with the magazine. STOCKAUDITOR


Food &Drink Quiz Try your hand at our latest quiz - Again twenty five pounds for the first CORRECT answer received in the office ! 1. Which commonly eaten item of food has a name which literally translates as `twice cooked? 2. What item of food inspired the idea for the computer game pac man? 3. Brochan is a Scottish word for which type of food? 4. In which city is the world’s biggest and busiest McDonalds fast food restaurant? 5. Satay is a famous food from which country? 6. Which of Shakespeare’s plays begins with the words `If music be the food of love, play on`? 7. What type of drink lent itself to the title of a number one single for All Saints?

Xmas Quiz There were no totally correct answers to the Christmas quiz so Trevor is a happy man ! Phil Fox from Sheffield achieved the highest score with 22 out of 25 - he even correctly identified a second member of the Royal Family who was born on Christmas Day. 1. Dumb And Dumber 2.”Gremlins” 3. Chris Rea 4. Capricorn 5. The Nutcracker 6. 364

8. Which alcoholic drink was advertised on TV by Joan Collins and Leonard Rossiter?

7. Norway

9. Who painted `Absinthe Drinker` in 1901?

9. It was the only FA Cup tie to be played on Christmas Day

10. `Slave to the Vibe` was a top twenty hit in 1993 for which group which is also the name of an alcoholic drink?

10. `Winter Wonderland`

8. 1992

11. Mistletoe 12. Bob Cratchitt

11. How is the drink which was introduced in 1929 and originally called Lithiated Lemon, now known ?

13. Princess Alexandra and Princess Alice, Duchess of Gloucester

12. Which famous author once said `Work is the curse of the drinking classes`?

14. 1949

13. What do the English call the alcoholic drink which is called `Heavy` in Scotland? 14. In 2002, a TV advert for which drink featured a cat called Tom going clubbing? 15. In the 1980s, what drink was Michael Jackson advertising when he was almost killed?

15. `Bohemian Rhapsody` by Queen 16. Raymond Briggs 17. Alfie Moon 18. Botticelli 19. Lego 20. Princess Anne 21. Cinnamon

16. In which country did the dish chop-suey originate?

22 . Sausages wrapped in bacon served with the Turkey

17. Miracle, Kelvedon Wonder, and Meteor are all types of which vegetable?

23. Alistair Sim

18. How many loaves and how many fish did Jesus use to feed 5,000? 19. In May 1984, Alan Pettigrew of Loch Lomond gained the world record from throwing what item with a distance of 55.11 metres? 20. What is the most common pub name in the UK? 12


24. The ancient Norse people associated mistletoe with their goddess of love. 25. A Sixpence, threepeny bit

Web Site

Chris Swift F.I.L.S.A.

Getting the most from Part 3 - Links to other sites !

Right – you have now set up your personal profile, posted some messages on the Forum for colleagues, what else can we do whilst on the site. If you click on the ‘LINKS’ tab a list appears of categories appears as below Government Bodies ( 2 ) Wines & Spirits ( 7 ) Trade Bodies ( 6 ) Stock Auditing Equipment ( 7 ) Publications ( 3 ) Franchise Companies ( 2 ) Wed Design ( 1 ) Suppliers ( 1 ) The number in brackets after the category indicates the number of links to sites available. If you click on the first category, Government

Bodies, a screen similar to the one above appears. The second one down is the link to HM Revenue and Customs and 53 people have used the link from here. Merely by clicking on the text in the title you are taken directly to their site. From our site it is therefore extremely easy to access an immense amount of information. If any member comes across a site that you feel should be included then please Email details to I will then attempt to add that site to our growing list. Happy surfing !

Post Nominals Would any member knowing of a past member or non-member incorrectly using the post nominals M.I.L.S.A. or F.I.L.S.A. please contact the Secretary. In effect they are ‘passing themselves off ‘ as being part of a professional body and will in the first instance be reported to the local Trading Standards Office. There seems to have been a marked increase lately in this practice so please help us stamp it out. Please check your local telephone directories and local press, if in doubt please check with the Sceretary that these people have earned their qualifications. STOCKAUDITOR


For Information

Beware Gas Cylinders Council Member, Ron Foster, recently carried out a changeover valuation in which he valued BOC gas cylinders using the latest invoice prices. He was somewhat surprised on his next visit to be told that the BOC driver had collected all cylinders on site and said that they should not have been valued.

5. GAS RE-SALE a) Gas supplied by BOC may be resold provided that prior to any re-sale the customer has ( i ) demonstrated to BOC’s reasonable satisfaction that it has the capability to re-sell safely ; and ( ii ) the Customer indemnifies BOC to BOC’s satisfaction against liability to any third party and costs in respect of alleged defects in gas and injury, damage, loss or expenses caused thereby unless proved beyond reasonable doubt to have been in existence when the gas was supplied by BOC.

Shaun Schofield, Sales & Marketing Manager for BOC Sureflow answered Ron’s query as to why this should be. Basically every customer has signed to agree to BOC’s General Conditions of Sale. In particular he refers to Section 5 – Gas Re-sale ( which are reproduced to the right ). There are two reasons for the inclusion of clause 5 in this document. As Shaun explains ; ‘ The first concerns BOC behaving safely and responsibly. When we supply a cylinder of gas to a customer we assure its safety and the quality of its contents at the time of delivery. If we are negligent in either regard, we are clearly liable for the cylinder and its contents and will respond accordingly. However, if a cylinder has been re-sold we have no control over that cylinder or its contents.’

Secondly ‘ We are concerned with protecting our assets. BOC does not sell cylinders to customers. We always rent the cylinder and retain ownership ourselves. This is because we need to ensure that the cylinders are tested and safe and comply with current legislation. Therefore an individual has no right to sell our assets to a third party.’ It would therefore appear that in changeover situations it is the responsibility of the outgoing licensee

b) The Customer shall be entirely responsible for providing proper instructions, warnings and other safety information in connection with any resale of gas. c) Gas cannot be re-sold in BOC Containers except with specific written agreement between BOC and the Customer in the case of balloon gas, cellar gas and medical gas.

to ensure that credit is obtained for all gas in the cellar. No value can be placed on the gas within the rented cylinders.

NicetoMeetYou - AdrianDolan I’ve been involved in the licensed trade for the past 30 years or so. My family bought a pub in the mid 70’s in the town of Mullingar, which is in the midlands of Ireland. Working behind the bar at weekends was a great way of earning money to fund my hobby at the time - music. When I finished school, I managed the pub for four years. Stocktaking at the time wasn’t something I used to look forward to after a long day’s work as computers were in their infancy then. Then one day I was offered a job playing bass guitar working with a 14


band, at 21 years of age it was an offer I couldn’t refuse. With the band I got to see a few countries, and, whenever I was home I’d work a few hours behind the bar. When we decided to open a nightclub, I got involved with designing the sound and lighting for the club, then, by accident, got into the stocktaking again. This time it was easier as I was making use of the new technology. So, for the past few years I have continued to stocktake in the pub and nightclub, and whilst searching the

internet for more ideas on stocktaking, I found the I.L.T.S.A. website. I decided to expand my knowledge by taking the course. At the course in October last year, I found out that, a lot of what I was doing was right, some was wrong – overall I learned a whole lot more. It was good to meet with other stocktakers and exchange ideas. Recently I have taken on another stocktaking job, and I hope to sit my exams in the next few months. When I’m not counting the stock in the bars, I count the bars in music.

Computers The landlord accused my client of buying in about 18 barrels over a six month period.

Bruline beer flow recording System Great store has been put up on Brulines to accurately record the beer flowing through a publican’s beer taps. This is to ensure that all the beer flowing has originated from the landlords nominated supplier. This is designed to also ensure that a tenant of a public house keeps within his agreement to only purchase beers from the landlord’s nominated supplier. During the years that I owned my pub I had flow meters installed and linked up to my EPOS system. I thought that it would provide me with a very cost effective control on my stock of draught Beer, I did not bargain with all the problems that I would encounter. Power cuts meant the system did not record beer flows nor could it poll back the results to my computer. Magnetic waves from a very large refrigeration unit in the butchers next door played havoc with my system. Human gremlins seemed hell-bent on ensuring that my system would never be accurate. Recently one of my clients has had a confrontation with their landlord on the subject of buying in Beer.

New Members A warm welcome to the following new members:Robert Cowling Newcastle Adrian Dolan County Westmeath, Eire Nick Maynard Shropshire Mark Nurse Chester

When we carried out an investigation we found out that the client had indeed bought in about 10 barrels.

We undertook a stock audit for one week to match Bruline reports we found some significant anomalies between our consumption and the Bruline consumption.

We found that one of the beer line meters only recorded any flow for five out of 26 weeks.

We had no success with the landlord as they refused to discuss our finding with us. The tenant was fined nearly £3000 with a pay up or we stop your deliveries and we will not assign your lease if you find a buyer for your pub.

We also found no record of pipe cleaning in the flow reports.

Brulines were most helpful during our investigation.

Pipe cleaning for keg beers flow through a ring main with a flow meter installed

We have come to the conclusion that the Old Vanguard Lease whereby landlords received a good discount on barrelage and their was a high element of trust between lessee and landlord worked extremely well Very few lessees abused their contract in fact most bought exclusively from their nominated supplier through favourable buying terms and used other deals through their landlord which benefited both lessee and landlord.

The first step we took was to obtain access to the Bruline Web site for our client.

Pipe cleaning for cask beer have no flow records. Brulines assured me that they manually evaluate all site records and adjust the consumption to take in to account pipe cleaning. Yet no figures show on the Web site for the flow through the water line. We have to take Brulines word that their reports have indeed taken in to account pipe cleaning. We also found that Bruline figures are five days late in showing on the internet Week ending 7th August will be posted on 12th August.

This ended up with an estate of happy hard working contented landlords. Graham Thorpe M.I.L.S.A. Would any members having any experience with Brulines please contact the Secretary.



Bookings are now being taken for the March 2006 Examinations at the Craiglands Hotel, Ilkley, West Yorkshire on Thursday 16th March 2006. For those that require a little reassurance the Refresher Day will run on Wednesday 15th March. For full details contact Diane Swift on 01422 833003.

Many thanks to the members and others who have made this issue possible:Trevor Knight, George Giles, Diane Swift, Brett Websdale, Marie Thorpe, Graham Thorpe, Ron Foster, Linda Arthur and Adrian Dolan. Thanks also to Peter Hodgson and Rita Broadbent for proof reading this issue Deadline for the April issue is 16th March 2006

Training Seminar

Career Change or Staff Training Need ! Have you recently joined, are you looking for a career change, or are you an established member looking to invest in a promising new member of staff ? If so, do not forget that the Institute offer a well established Training Seminar that covers all aspects of Licensed Trade Stock Auditing. Held twice a year the next course will be held in March at the Craiglands Hotel, Ilkley. All the lecturers are practicing stocktakers, all are enthusiastic, friendly, professional and keen to impart knowledge to delegates. Between them they have a considerable amount of expertise which delegates are encouraged to access and benefit from.


The full syllabus is available either from the Secretary or as a PDF file from the website All aspects of licensed trade stocktaking are covered, from basics to quite complex topics, reflecting the depth of knowledge that is required by today’s stock auditor. For anyone struggling to grasp a point, workshops are available on a one to one basis if required. For existing stocktakers this seminar will fill in any gaps in your knowledge, giving you the capacity to develop your own professionalism, increasing the likelihood of passing the Institute examination and gaining professional status..


Although we consider the five day course to be extremely good value for money, ILTSA members also benefit from a fifty pound discount off the full cost. There are still one or two places on the March course so do not delay – book today !

or alternatively email:

w w .u k

Whilst the course itself cannot create stock auditors in five days, it will give a good grounding and knowledge base. Comprehensive handouts throughout the course build into a file that will be a point of reference for years to come.


Whether you are looking for a change of career or just want to gain a working knowledge of stocktaking


Residential Training Seminars October March 14th 16th tto o 218th 0th 22004 006

For further details on all aspects of the Institute contact The Secretary on 01422 366633 or visit out website - Always look for the letters F.I.L.S.A. & M.I.L.S.A. “ Over Fifty years of raising stocktaking standards “


due to retirement

CURRENT NET TURNOVER £48K Stockcheck is one of the UK’s leading licensed trade stockauditing companies, with 38 franchised offices nationwide.

Initially, please send your current CV, together with a covering letter to: Stockcheck Ltd The Water Mill Park, Broughton Hall Skipton, North Yorkshire. BD23 3AG.



In This Issue .....

Page 6 The first Fifty Years ( Concludes )

ISSN 1471 - 0471


APRIL 2006

See Page 11 & 12

A FEW rooms still available - Book Today !

53rd AGM - 19th & 20th May Page 8

HM Customs announce crackdown on Bootleggers via stamp plan

Greene King Brewery Trip From October 1st 2006, bottles of spirits which are 30% ABV or more, contained in bottles of 35cl or above, will need a duty stamp on entering the country. Licensees will be required to keep business records to show when they purchased any stock prior to the October deadline. From January 1st 2007 all bottles sold in pubs will have to carry the

Page 13

stamp. Licensees could face imprisonment or a fine up to ÂŁ 5,000 for contravening the rule. As explained on page 5 they also risk losing their licence. The stamps will contain a built-in security measure which will cause the stamp to disintegrate if it is tampered with. In addition each stamp will include a unique sequential number detailing the product type and importer. Page 14 Ivor Deficit

More information can be obtained by telephoning 0845 010 9000 or online at

ILTSA TRAINING COURSE - Wiltshire Golf Club - October 2006

From The Editor I just cannot believe that we are already four months into 2006, it has been an extremely busy time both for my own business and also for the Institute. The AGM is almost upon us. At the moment there are still a few rooms available but the Hotel have been on to us with regard to the number that they are holding. If you want to attend, then I would urge you to make your booking as soon as possible. Included with this issue of the ‘Stock Auditor’ is all the paperwork that you will need to make your voice heard at the AGM. If you cannot attend in person please, do use the proxy voting forms. This is the first magazine that I can remember that there has not been a contribution from Trevor Knight, but I understand that he will be featuring in the next issue. He suggested that I may want to fill in by writing an article on Greene King, who will be our hosts on the Friday trip. Ivor Deficit takes on the persona of a Pub Company Chief Executive and explains the situation as only he can. Because we will have gone to print by the time the latest examination papers have been marked, they will be featured in

Chris Swift Tel:- 01422 316641

Steve Berry F.I.L.S.A. 01968 670600 President & Chair Exam & Training

Trevor Perrott F.I.L.S.A.. 01483 829437 Treasurer

the June Issue. However all examinees should receive their results by mid April. On page 4, Steve Berry explains just what is involved in the Refresher Day. After a remarkably good run we seem to have exhausted all you budding authors out there, so with no articles from members this issue, I urge all new members, and recently qualified members, to put pen to paper and send in a short introduction to yourself. Other members do like to know who you are - especially when you are working in the same area. Equally important, let us know if you come across anything that you feel will be of interest to other members.

Ron Foster F.I.L.S.A. 01793 771959 Regional Reps

David Ganney F.I.L.S.A. 0208 3938361 B.I.I. Liaison

Mike Murdoch F.I.L.S.A. 01254 247496 Press Officer & PR

Finally I hope to see many of you in Suffolk in May, and partake of a drink or two !! Rita Broadbent F.I.L.S.A.

2006 Subscriptions

Members are reminded that 2006 subscriptions are now due. We will be printing the 2006 / 07 membership list shortly. Any members who have not paid their subscription will not be eligible for inclusion in that publication

There are still places available on the scheme. The cost of a single directory area is £ 60.00 plus VAT further directories can be added for £ 45.00 plus VAT. All that is required immediately is a commitment of interest.

01274 870989 Benefits & Equipment

Linda Arthur F.I.L.S.A. 01372 465949

This magazine is published by the Institute of Licensed Trade Stock Auditors. Whilst welcoming any contributions, the editor reserves the right to alter or amend them if necessary. Any opinions expressed are not necessarily those of the Council and are accepted only on that understanding. No part of this magazine may be reproduced or transmitted without written permission of the publishers. Printed by :- Pickles Printers, Halifax, West Yorkshire 01422 353239 All Subsciptions payable in advance. Published 6 times per year post free Annual Subscription £24.00 © Institute of Licensed Trade Stock Auditors 2006



View From The Chair

George Giles Tel:- 0191 386 7699 george

Recently a story hit the television news in the North East and commanded a full page in the Sunday Sun, a local paper. It concerned a Punch landlord near Newcastle. He is the leaseholder of a pub that belonged to Avebury Taverns until six months ago when Punch acquired their estate. The landlord is in bitter dispute with the pub bosses because he is offering free beer to his regulars! He claimed he could not afford the prices that Punch Taverns demanded from him for the beer and lager. He decided to buy it much cheaper elsewhere. Since the end of January, he had been handing over pints and halves as “gifts” when his punters bought a bottle of pop, a chew stick or a lollipop from the bar. He believed he had found a legal loophole in his agreement. “ Punch charge me £203.71 plus vat, for a 22 gallon of Carling that they purchase for only £65.00.” He added “ At these prices we cannot afford a salary – we work 90 hours a week and we have to find the money to pay the £72.000 rent as well as paying our staff.” Punch Taverns have taken out an injunction against the landlord which is due to be heard at the end of March. In all these cases, Punch believe they have been hard done to and say it is with regret that they have had to take this course of action. My personal view is that the leaseholder of this public house was skating on very thin ice. It may well be that he has not read his agreement with Punch thoroughly. I cannot see that a company as big as Punch would not spot this loophole. However I also think that some good may come of this stance. Some of the public may now become aware of the stringent ties a lot of our publicans are made to work under. It may even make the government leap into action. But don’t hold your breath! Perhaps we will see them appoint an ombudsman to bring a modicum of control and fairness in agreements between pub landlord and large pub group companies. The larger pub companies are decimating the free house estate in England & Wales and I believe it is time for the government to tell pub companies, as the brewers were told in 1989, that they are only allowed to own X number of outlets. . Next month a number of us are to attend our AGM. It is always great to see old friends to discuss and trade opinions and to agree about how quickly the last twelve months have gone. It would also be very good to meet and make some NEW friends and to hear how their year has gone. Why not give Di Swift a ring and book a room for the AGM to be held at The Smoke House Hotel, Mildenhall, Suffolk. Put it this way you might have missed the 52nd but it’s not too late to make the 53rd. your first AGM. Look forward to meeting you all then..

OFFICE DETAILS Tel :- 01422 833003 Brockwell Heights Brockwell Lane Triangle Sowerby Bridge HX6 3PQ

ILTSA CALENDAR 2006 2006 May 19th & 20th 53rd AGM at the Smoke House Hotel, Mildenhall, Suffolk October 18th & 19th Refresher Day & Examinations, Wiltshire Golf Club, Swindon October 19th to 23rd Training Seminar , Wiltshire GC

AVAILABLE FROM THE SECRETARY Taking Stock Books Goods Received Books Bar Requisition Books Allowance Books Flexible Dipsticks Sectional Dipsticks Institute Ties Membership Lists Self - inking stamps

FELLOWSHIP Any member, with the requisite seven years full membership, can apply for fellowship. Please contact the Secretary for details



Refresher Day &Examinations

Steve Berry F.I.L.S.A.

Some of the 19 members who took advantage of the ‘Refresher Day’ held at Craiglands Hotel immediately prior to the March 2006 Examination. We recently held another examination day in Ilkley, Yorkshire with twenty two candidates participating. Of this number nineteen joined us for the Refresher Day which is proving evermore popular. For anyone taking the full exam or re-sitting the theory only this day of revision is an absolute must. Not only does it give the candidates an opportunity to get into exam mode, but they also gain access to information they may not get experience of in their everyday auditing activities, but of which the Institute believes every member should be fully aware. The day is informal and relaxed commencing with tea, coffee and introductions. An assortment of questions extracted from previous papers are then attempted by the delegates and then answered fully, as would be expected by the markers. Each topic is discussed in detail to cover any eventuality that may arise. Out of ten initial questions they can cover areas such as: Adjustments – Month end/year end Price changes during stock periods Two bar operations – Multi bars Bulk purchases – Cigar cabinets etc Food costing – Results –Allowances Post mix pricing Barrelage discounts Cash reconciliations 4


Changeovers Reasons for surpluses/deficits Mark up – Gross profit – Cost of sales Actual – Estimated – Theoretical GPs Allowances – Happy hour promotions Profit and loss accounts Measure changes – 25ml to 35ml Free stock Adjustments – wine glass sizes Days stockholding Interpreting results Projected sales analysis Bottle, case and keg reconciliations Retail stocktaking Proving a result Till readings – PLU sales

Following this exercise the delegates are then asked to do a deliberate error paper which forms part of the practical exam. This covers all aspects of checking one’s own work, from extracting purchases correctly, checking additions on closing stocks and purchases, computer inputting, calculating allowances and all other errors that can be made if a full check does not take place following the completion of a result. This is usually followed by hydrometer demonstrations for those who may not be used to dealing with spirit checks on a regular basis, as all examinees have to take readings on three different spirit samples during the following day’s exam. The later part of the day is spent answering questions that delegates

....Continued on back page

For Information Make sure that Your Clients keep their licence Following the introduction of the Licensing Act 2003 it is important that all licence holders and staff are aware of the “relevant offences” section. It includes the offences of selling substituted brands ( tipping ), adulterating alcohol and stocking bootlegged or illicit alcohol. If a licence holder is prosecuted for any of these offences there is now the additional penalty of having the licence suspended for up to six months or revoked, which could mean that the outlet will no longer be able to trade. Personal Licences Under the provisions of section 19 (3) the Licensing Act 2003, every supply of alcohol made under a premises licence must be made or authorised by a person who holds a personal licence. Under section 129 of the 2003 Act, the holder of a personal licence who commits what is known as a “relevant offence” while the licence is in force may have that licence suspended for a period of up to six months, or forfeited entirely. The order of suspension or forfeiture is made by the convicting court at the time of conviction. If such a suspension or forfeiture is ordered, then ( subject to an appeal ) the order takes immediate effect.

Relevant Offences The ‘relevant offences’ are contained in Schedule 4 to the 2003 Act. Paragraphs 4, 15 and 16 of that Schedule cover the following, when related to alcohol. *



Section 1 of the Trade Descriptions Act 1968 (c.29) – false trade description of goods; Section 14 of the Food Safety Act 1990 (c.16 ) – selling food or drink not of the nature, substance or quantity demanded. Section 15 of the Food Safety Act 1990 – falsely describing or presenting food and drink.


Section 92 (1) and (2) of the Trade Marks Act 1994 (c.26) – unauthorised use of trade mark etc. in relation to goods.

In addition, section 144 of the 2003 Act itself provides for the offence of keeping smuggled goods, which would constitute a relevant offence under Schedule 4.

What Constitutes an Offence ? The most common offence prosecuted is the refilling of premium branded spirit bottles with another spirit, usually a cheaper brand:Brand substitution – refilling bottles ( or tipping ) with an alternative spirit. Serving an alternative from the brand requested at the time. Keeping and or selling of smuggled or illicit goods. Selling under-strength spirits.

Who Commits An Offence ? Potentially there are four ‘persons’ liable to prosecution under one or more of the above Acts for offences involving spirits fraud. These are:-

1. The Server - A member of staff who actually makes the sale or supply in circumstances which constitute an offence may be charged even if not the holder of a personal licence. In the case of brand substitution, it would then be

open to the accused to prove that he reasonably believed what he was selling was the brand in question.

2. The personal licence holder – If it is shown that the holder of a personal licence was guilty of an offence under one or other of the above Acts. The fact that he was not present when the actual sale was made will not be a defence, because he has authorised the sale in question. 3. The Designated Premises Supervisor – Where the DPS ( who must hold a personal licence ) is charged and convicted of an offence involving spirits fraud, there is a further effect if the court makes an order under Section 129. The suspension or forfeiture of the personal licence in such circumstances means that there is an immediate breach of the Mandatory condition laid out in section 19 (2)(b) of the 2003 Act. No supply of alcohol may be made by any person on the relevant premises at a time when the DPS does not hold a personal licence or his personal licence is suspended.

4. The Premises Licence Holder With the change in the licensing laws, and recent case law , spirit fraud offences may well be committed by the person, partnership, organisation or operating company which holds the licence for the premises. In such circumstances trading standards officers may well take a different approach in relation to subsequent action. It is open for Trading Standards as a responsible authority, under the 2003 Act, to ask for a review of the premises licence under section 51 of the Act. STOCKAUDITOR


Norman Clements The First Fifty Years Concluding a tribute to our late President, Norman Clements, we are publishing his notes and history of the first fifty years of the Institute. Originally written for the Golden Anniversary at Crieff Hydro, it was never published and perhaps now would be an opportune moment to remember the formative days of our Institute. . . . . . . . Continued from issue 63. In 1992 we were in Norwich where we spent a very enjoyable weekend. It was suggested that we give serious thought to setting up a benevolent fund for members who fall on hard times. Linda Arthur joined the council. In 1993, our 40th anniversary, we went to Jersey and full praise must be given to the two lady members who organised the social events. It was announced that Peter Card had resigned from the council after 27 years. “Taking Stock” books had been printed and 900 remained unsold and members were asked to push for sales whenever possible. During the last seven years the training courses had gone from strength to strength. In 1994 we travelled to County Durham, to the Washington Moat House Hotel. Subscription fees were increased to £65 for Associates and to £80 for Fellows. Training course fees were now £390 for Friday to Monday

In 1996 we were in Scotland again – at the Forth Bridge Moat House near Edinburgh. Exams were one topic of conversation as many felt the Ilkley was too far for some students to travel. We had 160 students and this was far too high. We had 533 books left for sale – would they last until 2003 when it was proposed that we had a reprint.

Professional indemnity insurance was brought up once again as was a medical scheme but there was little response. The benevolent fund stood at £1900 and most of these funds had come from the discarded keg scheme. One of the highlights during 1994 was the cobra project. This involved a number of members from all parts of the country taking stock at 153 outlets on the same day. Regional meetings were well attended mainly in Lancashire and the South East. Ivor Deficit was

“ A marketing professional had been appointed on a shortterm assignment to promote the Institute.” including accommodation and meals. During this year we had to discuss two matters of misdemeanours against the code of conduct. The magazine was well received and we now had created two subscriber members. Some of us tried our hand on the golf course. John Tandy and I kept the others waiting. The AA membership was proving to be a great benefit to members. 6


thanked amongst others for his contribution to the magazine. In 1995 our 42nd AGM was held just outside Bristol. Examinations were going well as were the training courses. A computer program was on the agenda as was the matter of the Institute producing standard formats for goods inwards and cellar requisitions.

In 1997 we went to Marwell near Winchester and this was to be my last AGM as Chairman. It was a memorable not to say an emotional occasion since several members (Mike Murdoch and others I thank you once again), had put together a red book – “this is your life” style. Steve Berry became the new Chairman and Bruce Thompson became Treasurer/Secretary. Trevor Perrott joined the council. We now had 139 members in the AA scheme and the benevolent fund stood at £6752. Stan McArdle resigned as President and I was elected in his place. In 1998 the AGM was held at Ilkley, Pat Simmons resigned from the council due to pressure of work and John Tandy took his place as chairman of the examination committee. Ron Foster was elected to the council. Linda Arthur reported that we now had a presence on the web. A proposal was put forward that we change the membership names of Associates to become Members and Students to become know as Associates. The code of conduct was revised and the amendments agreed to. Chris Swift expressed

Norman Clements The First Fifty Years his disappointment at the number of people sending in articles to the magazine. A marketing professional had been appointed on a short-term assignment to promote the Institute. The Memorandum and Articles of Association were to be reviewed to bring us up to date with the 21st Century. In addition it was proposed that we amend the name of the Institute to “Stock Auditors” to better reflect the work now involved. In 1999 we were in Llandudno, North Wales, where we enjoyed glorious weather. The AGM was well attended and 58 apologies were received. During 1999 the magazine changed its name from Stocktaker to Stockauditor. In 2000 we were in Folkestone and again the weather was fine. Our trip to France was the highlight where we enjoyed great hospitality and good food. It was

In 2001 we went to a marvellous hotel in Keswick in the Lake District although the AGM was held in the nearby village hall. Over 100 apologies of absence were received. An extraordinary general meeting was convened to discuss the merger with the Trade Valuer’s Institute following discussions and negotiations that had been going on all year. Fees

“The 2003 AGM was held at Crieff and in attending the 50th anniversary AGM I have achieved a perfect attendance record of attending every one since the inception in 1953.” sad for us that Stan McArdle had died during the year and a moment’s silence was observed followed by a short resume of his life. The benevolent fund now stood at over £9000 and it was agreed that the money could be used where the council deemed it necessary. It was however to be brought into the Institutes balance sheet and that the President was to be signatory to any expenditure of this nature. Much debate took place regarding to venue for the 50th AGM and France was the chosen candidate and costs were to be investigated.

were £115 for Fellows and £95 for Members. Membership had fallen to 390. In 2002 the 49th AGM was held in Exeter when John Tandy as Chairman of the Training Committee gave a good report of the years activities. Chris Swift handed the editorial role of the magazine to Trevor Perrott and Chris moved over to the marketing role which included the task of revamping the website. George Giles was confirmed as Vice Chairman. Unfortunately the weather was poor and our arranged trip to the Eden Project in Cornwall had to be abandoned

at the last minute, although some decided to go without their lunch and have a private visit. It was sad that John Tandy died during 2002. The proposed 50th AGM in France was abandoned due to high costs. Although some had expressed tagging this event onto a holiday break whilst others were keen to have “le weekend”. It was finally agreed that we go to Scotland. Membership cards had recently been introduced for Members and Fellows and the work of the council went ever onward in order to give added value to the membership over non-members. The 2003 AGM was held at Crieff and in attending this 50th anniversary AGM I have achieved a perfect attendance record of attending every one since the inception in 1953. All that remains is for me to say to every member both present and past with all of my trade colleagues – thank you for everything, I have enjoyed it immensely and look forward to a few more years of service to The Institute of Licensed Trade Stock Auditors.



Greene King

Chris Swift F.I.L.S.A.

Greene King - Visitor Centre ! Unfortunately Trevor Knight is unable to complete his article for this issue but suggested that I may like to write a piece about Greene King as we are visiting their Brewery in Bury St.Edmunds at the AGM. Trevor will continue his series of articles with the next issue. Greene King has been brewing quality beers in Bury for over two hundred years, in fact the brewery stills draws water from the wells sunk into the chalk beds under the town. Along with the finest quality hops, barley and yeast it is this water, or liquor, as the brewers prefer to call it, that are blended to brew the distinctive beers described below. It is the skill of the master brewer as well as the original recipes that gives each brew its distinctive taste. Whilst Greene King can trace it’s roots back to 1799 , there has been brewing in the town since 1086. The cerevisiarii or ale brewers were chronicled in the Domesday Book, listed as servants of the Abbott of the Great Abbey of St. Edmundsbury. The Abbeys and monasteries at this time produced beers for visitors and the local populace and were the forerunners of modern breweries. During the middle ages ale was part of the staple diet ( even for children ) not only because it was nutritious but it was much safer to drink than the water. Around the fifteenth century Flemish and Dutch brewers introduced hops as a way of preserving beer as well as giving its distinctive taste. Greene King brews four well known brands at the brewery. 8


Abbot Ale 5.00 % Abv.

Star, Lawrence Dallaglio. Current advertising asks for you to be ‘converted’ – a very wise move.

Greene King IPA 3.6 % Abv

Named after the last abbott at the nearby abbey. It was first brewed in the 1950’s to a unique recipe and is regarded as one of the top ten English beers. It is recognised as the flagship brew for the Brewery. It is brewed using both Crystal and Amber malts which gives it a rich malty taste. Challenger hops are added to give it bitterness but then the brew is late hopped with Fuggles hops which give it a further depth of flavour and a fruity aftertaste. Abbot Ale is proud to be associated with Wasps Rugby Union and in particular with Wasps and England Rugby Union

Characterised by its fresh, hoppy taste and clean bitter finish. IPA stands for India Pale Ale and is a designation of beer used by many breweries. The original IPA would be sent to the Indian subcontinent, often as Ballast, in the holds of the tall ships and be replaced with other goods for the return journey. Originally brewed to a higher strength and given much more hops to preserve it on the long journey it quickly became popular in this country and not surprisingly is an ideal accompaniment for curries and other highly spiced meals. A

Greene King further advantage is that the resiny, oily and acidic cone of the hop vine is very similar to quinine, which helps ease the fever of malaria. The hops give beer its distinctive bitter flavour which help stimulate the gastric juices provoking hunger – hence the term ‘feed a fever’. Modern I.P.A. although brewed to a lower strength still has it’s distinctive flavours. Greene King IPA sponsors another Rugby Union side – Harlequins with cask ale being provided at ‘The Stoop’ for thirsty rugby fans.

Old Speckled Hen 5.2 % Abv

A Quick Guide to Brewing There are four main ingredients in beer, barley ( in the form of malt ), hops, yeast and liquor ( or water ). Each of these ingredients can be blended by the Master brewer to give the distinctive brews that we know and love. The brewing process is simple, it is often thought that the first brewers stumbled on the drink by accident.

Malt is made from barley. There are several varieties of Barley and the maltsters also mix the varieties to give specific flavours. The barley grain is spread out , soaked and allowed to germinate. At a crucial time the germination will be stopped and the malt transferred to large kilns for roasting. This browns the malt which adds colour and flavour to the beer. The roasted malt is then milled to a powder or ‘grist’ hence the phrase ‘grist to the mill’. The grist is then mixed with hot water ( liquor ) to form a porridge like substance known as the mash. This is placed in a mash tun ( large copper vessel ) where it stays for around an hour at a constant temperature of 65 o C. This is what the brewer terms ‘sweet wort’. The sweet wort is transferred to a large kettle or copper where it is boiled and the hops added. The solution, now called just ‘wort’ , is then filtered and transferred to fermenting vessels. Yeast is then ‘pitched’ into the wort. The amount and strain of yeast used is critical and again it is down to the skill of the master brewer to get it correct. The yeast converts sugar into alcohol whilst producing large amounts of Co2 gas. It is this gas that helps give well conditioned beers their sparkle. After five days or so at around 18oC

Old Speckled Hen has a fascinating history not least as it owes its name not to a farmyard fowl but to a car. It was first brewed in Abingdon, Oxfordshire to commemorate the 50th Anniversary of the local MG car factory. It was derived from the ‘ Owld speckled unn’ which was a local name for the factory

the yeast will rise to the top of the fermenting vessel and will be skimmed off and recycled. If the liquid in the fermenting vessel is destined for consumption as ‘real ale’ it can now be put into casks. The last ingredient to be added is a small amount of finings which settle the yeast and other impurities to the bottom of the cask. There are several varieties of finings but the most common is isinglass made from the dried swim bladder of the sturgeon fish. The small amount of yeast left in the beer will perform a secondary fermentation which the licensee or cellarman will skilfully handle to ensure that the beer is well conditioned before serving. run-around, covered in flecks of paint which was regularly seen around the town. The beer owes it’s dry finish to the use of Goldings hops and perhaps it’s distinctive taste to the yeast that has been in use since 1896.

Many drinkers liken the taste to burnt toffee and caramel.

Ruddles County 4.7 % Abv Another renowned beer with a dry bitter flavour. It uses the rare Bramling Cross strain of hops. STOCKAUDITOR


53rd AGM

19th to 21st May 2006

The Smoke House is easily accessible just off the main A1101 in Beck Row, three miles from the market town of Mildenhall and is centrally located for some of the most historic and typically English countryside. Although the area has been inhabited since neolithic times, Mildenhall is probably better known today as being the location of RAF Mildenhall, one of the United States Air Force’s major bases in the UK, and the Mildenhall Air Show, the largest military organised air display in the world. Certainly, as you walk around the town, you cannot help but notice the accents of our colonial cousins, and the occasional low flying aircraft. The old town centres around the market place with its 16th century hexagonal market cross and the town pump. The Friday market is typical of the small markets around East Anglia, offering everything from fruit & vegetables to clothing & tools. Opposite the market place is St Mary’s Church which still retains many of it’s 12th & 13th century features. High above the nave are some spectacular carved angels. The rooves of the aisles also contain carvings. Many of these carvings were damaged by Puritans who attacked them with buckshot, arrows and axes. See if you can spot the pike head still embedded in one of them. In King Street is the Mildenhall Museum which has some excellent displays of times past, the local wildlife, the history of the RAF base, and of course, information on the ‘Mildenhall Treasure’, a horde of 4th century Roman silver tableware. The Smoke House has a comfortable and lively public bar with a large patio area leading off it. If the weather is as agreeable as in past years this will be most welcome. A warm welcome has been assured. 10


s oom R w A Fe

ble a i l a Av Still

It’s you’re A.G.M - Have you booked yet? Why don’t you join us at the picturesque Smoke House Hotel in Suffolk. This family owned hotel has an excellent reputation for it’s friendly staff and customer care. The accommodation is all on the ground floor and has recently been refurbished. There are two bars – the lounge bar which offers a daily happy hour and a smaller, non smoking and more intimate cocktail bar. The hotel is situated in Mildenhall, a small market town also well known for the famous US Air Force base. We have arranged a brewery tour around the Greene King Brewery in Bury St Edmunds on Friday which includes tasting and a

buffet lunch followed by a free afternoon shopping or sightseeing. On the morning of the A.G.M. a trip to Wyken Hall Vineyard has been organised for partners and friends. This Suffolk estate was once occupied by Romans and is mentioned in the Domesday Book. You can stroll through the gardens (weather permitting), visit the Leaping Hare Country Store and every Saturday morning, a farmer’s market takes place, selling organic cakes, fresh flowers, Wyken wine and great coffee. Saturday evening, as usual is the noisy night with a disco and the annual loud shirt competition – a chance for everyone to let their hair down if they still have some to let down. The hotel is filling up fast so do book your weekend soon – if you need another booking form give us a call or email.

See you in Suffolk !

Be Warned Slow down through M1 roadworks Hertfordshire Safety Camera Partnership is warning drivers not to speed through the forthcoming roadworks on the M1 – “as they will be caught.” Hertfordshire Highways and the Safety Camera Partnership are liaising with the Highways’ Agency to ensure that disruption to road users is kept to an absolute minimum. However, people should take extra care and allow extra time for their journeys while the roadworks are ongoing. The widening of the M1 between junctions 10 (Luton) and 6A (M25) is due to start on March 21st, and the speed limit will be reduced to 40mph. The 40 mph limit will be enforced by a time over distance (SPECS) system, and anyone travelling over the limit will be issued with a fixed penalty notice. SPECS uses cameras mounted on overhead gantries to measure the time it takes for cars to travel between two gantries a certain distance apart. Speeds are calculated from this and if they are too high, the vehicle’s details are processed and a ticket generated. The cameras will be used to keep traffic moving through the roadworks and to protect the workforce and motorists. “This is the first time SPECS has been used in Hertfordshire and Bedfordshire, but it has been used to protect workforces with great success in other parts of the country,” said County Councillor Stuart Pile, Executive Member for Transportation and Environment. “High levels of traffic use this section of road and any collision, however minor, will create congestion problems. The slower people are travelling, the more time they will have to react and avoid potential collisions.” “The speed limits are in place to protect everyone while this vital work is carried out and the cameras are there to ensure people stick to them.” The speed limits and the cameras will be clearly signposted and the gantries will be moved within the roadworks as they progress. The works are due to be completed in December 2008. Further information will be available soon on the safety camera pages of Herts Direct

Fact of the Matter There is occasionally some confusion about “use by dates” and “best before dates” The fact of the matter is! “best before date”( bbd ) indicates when a food is in it’s best condition.

Foods marked with a bbd are the less perishable items such as frozen food, canned items,packaged items e.g flour, dried fruit, cereals, cakes etc. “use by date”( ubd ) indicates that it is against the law to sell or serve food gone beyond it’s use by date

The ubd refers to high risk perishable foods. When bought at the super market they are packaged and the dates clearly shown on the label. When bought from the supplier and “resting “in the hotel or pub refrigerator they are often not labelled but they are, nonetheless, the foods most likely to cause foodborne illness and must be stored at the correct temperature and in the correct conditions. Refrigerator or cold store temperature should be between 0 - 5oC. High risk foods are those listed below. cooked meats and poultry, cooked meat products such as

SOUP-GRAVY-STEWS-PATESSPREADS, milk,eggs, shellfish, seafoods cooked rice. PERISHABLE FOOD * DANGER ZONE TEMPERATURE * 5oC - 63 o C Common sense says “During service, do not leave food in the danger zone longer than necessary” and “never leave food standing around uncovered and out of the fridge,after service” Good Practice says “Always apply the FIFO ( first in, first out ) principle when stocking fridges” STOCKAUDITOR


Cross word

Quiz Answers Food & Drink Quiz Answers Issue 63

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.



1. ‘ ———- Royale’ new James Bond film 3. House number and street name 5. Becomes liquid when heated 8. Campbell! 10. Old sixpenny bit 12. Soaked before cooking 14. Fermented apple drink 15. Less heavy source of fire 16. Person from Leningrad 18. Cooking vessel to show 20. Flipper is one 22. Walk slowly 24. Ornamental embroidered fabric 26. He did this while Rome burned 27. Filled pasta cases 28. A drink or tied score in tennis 29. Intimidate with menaces

2. 4. 5. 6. 7. 9. 10. 11.



13. 14. 17. 19. 21. 23. 25.

Alcatraz is one Tour company Best part of the day Trap Our work with clients is this It’s on the cake Small quantity of whisky Writer of computer instructions Crystal bottle Reddish metal Crisps are made from this Complete, utter Mrs Bouquet Form of self defence ——wire

Thanks to Les Kerr F.I.L.S.A. for compiling this crossword Prize for the first correct answer received.

Biscuit Pizza (with a slice missing) Porridge Moscow Malaysia Twelfth Night Black Coffee Cinzano Pablo Picasso Aftershock 7-Up Oscar Wilde Bitter Bacardi Breezer Pepsi USA Pea 2 Fish & 5 Loaves Haggis The Red Lion There were no totally correct answers so the Treasurer is happy yet again - let’s have a winner from the crossword !

Post Nominals Would any member knowing of a past member or non-member incorrectly using the post nominals M.I.L.S.A. or F.I.L.S.A. please contact the Secretary. In effect they are ‘passing themselves off ‘ as being part of a professional body and will in the first instance be reported to the local Trading Standards Office. There seems to have been a marked increase lately in this practice, so please help us stamp it out. Please check your local telephone directories and local press. If in doubt please check with the Secretary that these people have earned their qualifications.

Web Site

Chris Swift F.I.L.S.A.

Getting the most from Part 4 - Downloading Documents ! Embedded within the website are links that enable documents to be downloaded, printed and saved as PDF files. On the home page of alone there are

six files embedded within the text. In many cases the links actually lead to further documents. Many of these documents are actively marketing the Institute and are

Details of the latest training syllabus available by clicking here

Equipment Brochure

Details of Refresher Day & Examination Booking Form

List of Qualified members available by clicking here ...

Latest issue of the ‘Stock Auditor’


New Members A warm welcome to the following new members:John Anderson Tyne & Wear Ian Blakey West Sussex Keith Butler Nottinghamshire Stephen Martin South Yorkshire Jonathan Nelson Lancashire

available to anyone visiting our website. People on the training seminar actually downloaded their own bookings form and we are now receiving completed membership forms that have originated on the website. It is planned that in the future documents such as price lists, AGM minutes etc. will be scanned and Application Form and Code available for of Conduct members only, to download. Basically any document that can be scanned and converted into a PDF file can be made available as a download. If any member has a document that they feel would be of benefit to fellow members, please let me have them.

Stephen Nendick Yorkshire Keith Newbold Mid Glamorgan Ronald Nicholson Lincolnshire Stephen Smith Greater Manchester Jane Steele Nottinghamshire Stephan Williams Surrey

Many thanks to the members and others who have made this issue possible:Trevor Perrott, George Giles, Diane Swift, Rita Broadbent, Steve Berry, Les Kerr, not forgetting Ivor Deficit. Thanks also to Peter Hodgson and Rita Broadbent for proof reading this issue. Deadline for the June issue is 16th May 2006 STOCKAUDITOR


Ivor Deficit Message From The Chairman :-

Global Megapub Plc Welcome indeed to a new era in pub retailing! After our take over of Indifferent Inns Ltd, Pretty Poor Pubs Plc and Bloodyawful Boozers Inc. We are the new owners of your pub! Isn’t that great! I’m writing to you to tell you all the great things that are going to happen under our management! Firstly the pubs: we don’t want to dash out and redecorate all those pubs do we? We prefer to leave our estate in the condition we bought it. This saves us money and means we can advertise lots of breweries that are now closed down and lots of pubcos that developed half an idea before they got sold on. We don’t like to think of refurbishing pubs as that would cost us money and we like to keep all the rent you pay to keep the bank and shareholders (Mrs Chairman and me) happy. At some time in the future we will invent a brand that sounds absolutely daft* and do up 3 pubs – this will be a sign that we are about to sell out. And now our staff: we only intend to employ those staff who have absolutely no idea of how the licensed trade works. They will go on courses designed to motivate them in rent and trade account arrears collection but we don’t want to confuse them by telling them how a pub could be run properly as this might cost us money. We will not discriminate on the grounds of age or gender – all of our staff are going to be equally useless. As for accounts and head office staff, all queries will be made via a call centre in Mozambique thus enabling us to completely befuddle any callers and keep all of you at bay. We have decided not to make life complicated by employing surveyors. As we’re not going to maintain our pubs in any way, why bother? 14


Oh, and by the way, don’t ask about repairs – if it’s broken it’s up to you to repair it, OK? The great thing about being a mega pubco is that we can call all of our pubs FREE HOUSES. This doesn’t mean a darn thing because actually they aren’t free at all. You will all have to buy whatever nasty global megafizz we decide upon, at whatever price we decide to charge. The price includes a rake-off for us of at least 50% of the wholesale price because we need the money. This will obviously take no account of regional trends or local tastes and will be delivered by a contractor with no experience in the business who employs agency staff who will “forget” to leave all your beer. We will install a beer line monitoring system because we really trust you and will surcharge you if you try to keep customers satisfied by dashing out to buy beer on a Saturday morning from a local supplier, on the pretext of keeping the customers satisfied. And while we’re on the subject of customer satisfaction, let’s talk rent! We here at Global Megapub plc are

very keen on rent. In fact we want lots and lots of it! You could even call us rent junkies! We will keep putting the rent up until we run out of lessees. And even then that won’t stop us – isn’t it great! We’ve tried to introduce rent reviews that can go down but they don’t seem to work. It seems that it would cost us money and that would never do! When we finally run out of people to rent our pubs we think we’ll sell out to the next bunch of great thinkers who consider the licensed trade a golden opportunity for investment. It’s OK for us as by then we’ll be long gone with pockets full of money. Super! So that’s it then. Thanks in advance for all the cash and don’t expect to ever hear from me again. All the best Fat Bloated Chairman * I mean, have you ever seen a lettuce in any of those pubs? Let alone a Hungry horse or B J Beanbrain. Given enough time we’ll come up with something equally bonkers!

Northern Restaurant &Bar Having had a last minute cancellation, an altogether too familiar occurrence nowadays, I decided to visit the Northern Restaurant & Bar Show at Gmex, Manchester. With over three hundred exhibitors to visit, there must be some new ideas to pick up. The tried and trusted method of visiting these Exhibitions is to do a quick walk up and down the aisles, revisiting any stand that looks interesting. That way you get a feel for the Exhibition before getting bogged down with details. First impressions – a number of companies were exhibiting EPOS systems , Outdoor canopies and heating systems were in abundance ( ironically one of the companies involved with these used to be a major player in cigarette vending ) along with the usual breweries and wine wholesalers. As regards EPOS systems, they are much the same but there is a definite move towards wireless touch screen systems, for use at the table linked into a back office system. Fifteen exhibitors were showing the latest systems. Whilst on the subject of technology, I was intrigued with a new idea; ‘bottlelox’. Although mainly for retail situations they could be used with high value products in stockrooms. A lock is placed around the neck of the bottle which can only be released by using the special de-tagger. If the bottle is removed an alarm will sound. Fifty reusable locks and a de-tagger cost about £200. One of the quieter stands was HM Revenue & Customs who were promoting the new spirit stamps as featured on the front cover. They were giving away a nice line in post- it notes and mouse mats, so as I had just sent them a sizable cheque I thought I would get something for my money. The

contact in the brochure, one Mohammed Ali, perhaps I wouldn’t fancy an argument with him. There were quite a few stands displaying hand made crisps which I can only assume is something of a growth market. Again on the snack theme there were at least three stands offering biltong, a speciality dry cured meat snack originating

from Southern Africa. Having found myself on the BOC stand I managed to take advantage of one of the great show offers – a Calor gas patio heater with a free gas barbeque for the coming Summer. If you got peckish there was a fully functional restaurant operated by South Trafford College, right in the centre. The signature dishes from many of the best Yorkshire chefs were on the menu cooked by their creators. At £ 30 a head it was not cheap, but what an experience ! Now the hard part, there were over sixty stands giving out samples of beers, wines and spirits from around the globe. I had to choose very carefully which ones to try as it would have been impossible for me to drink my way through that lot. It would have been fun trying but I had to catch the train home. I tried a Californian Pinot Noir ( £7.95) and then attempted a vertical tasting with an Australian variety ( £ 20.89 ) – embarrassingly I preferred the cheaper. Where’s Mike Murdoch when you need him ! He would have been in his element

– there must have been hundreds of wines to sample and not a spittoon in sight. One variety that may be of interest to our older members is a new Pinot – “Pinot More” so you do not have to get up in the middle of the night to pay a visit. I was particularly interested in an energy drink available as a BIB postmix – Polar Red comes with a 5:1 ratio – perhaps they have missed the boat but it’s the first time I have come across it. A new toffee flavoured vodka was quitepleasant but this sort of drink tends to have a very short life. Further details can be obtained from Budvar, the original Czech brewer, have recently launched Budvar Dark – it tastes a little like a cross between stout and lager – an interesting blend. At £ 69.50 for a 30ltr keg I wonder if the market is ready for it. I then went very Cosmopolitan sampling Cusquena from Peru, Sun Lik from Hong Kong, Peroni from Italy, Nova Schin from Brazil and Erdinger from Bavaria, to name but a few. By the time I had waded my way through the Breweries it was time for home. I enjoyed the show, my first visit since the ILTSA exhibited there in the late nineties, meeting one or two old faces as well as networking with some new contacts.

“ The older the fiddle .....the sweeter the tune “ old Irish proverb STOCKAUDITOR


Refresher Day ( Continued from page 4 ) require information about, that have not already been covered during the morning. Details of topics which will be covered on the refresher day are sent to those attending prior to the event. They then have the opportunity to ask advice on other areas that are causing them concern.

We always make ourselves available at the end of the day, to deal with questions on a one to one basis that examinees may wish to discuss individually. It is evident from the comments made, that the majority of those attending find the refresher day of immense benefit, and extremely worthwhile in preparing them for the

following day. We look forward to welcoming many of those taking the exam in Wiltshire in October .

The next Refresher Day will be held at the Wiltshire Golf Club on Wednesday 18th October with examination on Thursday 19th Oct. Booking Forms are available from

Your Views Required ! I have been asked to attend a strategic planning meeting for a large drinks company. As I am representing the Institute your feedback would be much appreciated. They require the stock auditors views on :* 35ml vs 25ml spirit serve * 50ml spirit serve * Cheap spirits vs Premium brands * Cash margin vs GP% margin * Any new trends being identified by stock-auditors

ESTABLISHED PRESTIGIOUS FRANCHISE FOR SALE CHESHIRE / MID – NORTH WALES Stockcheck is one of the UK’s leading licensed trade stock-auditing companies, with 38 franchised offices nationwide. Due to relocation the opportunity has arisen to purchase an established franchise, with high turnover and excellent profits. Price and terms are flexible.

Initially, please send your current CV, together with a covering letter to:

As the meeting is not until the 23rd May, it gives us time to give a well balanced and professional presentation. Please send your views to


Stockcheck Ltd The Water Mill Park, Broughton Hall, Skipton, North Yorkshire. BD23 3AG. or alternatively email:

Training courses held in March and October - Full details on

Residential Training Seminars October 19th to 23rd 2006 For further details on all aspects of the Institute contact the Secretary, Diane Swift on 01422 833003 Always look for the letters




In This Issue .....

ISSN 1471 - 0471


JUNE 2006

53rd AGM, a Tremendous Success !

Page 2 George Webber Award Winner

Page 8 New Generation of Brewers

Page 12 Britain’s Smallest Pub

Page 15 Keg Watch

* Best Practice on Changeovers Introduced ! * Kegwatch scheme launched ! * gets green light ! To many members the AGM weekend is a date never to be missed. It was therefore very pleasing to see some new faces in Suffolk. Recently qualified member Brett Websdale and Simone certainly seemed to enjoy the atmosphere whilst long standing member David Essex tried it for his first time. New member Barry Williams came along to see what the Institute was all about – surprisingly he did not seem to be put off by the usual antics on the Saturday evening. The weekend started with a visit to the Greene King Brewery in Bury St.Edmunds. Because of the numbers, forty of us decided to go,

we were unable to take advantage of the tutored beer tasting, but master brewer, John Bexon joined us for lunch and answered many questions put by our members. After a very satisfying lunch in the Brewery Tap, George Giles thanked the Company , in particular Richard Moyse and Tony Mullard, for their hospitality. After a brief sojourn into Bury itself, in the course of which many of us happened to find the smallest pub in Britain, it was time to head back to the Smoke House to meet the delegates who had travelled down during Friday.

ILTSA TRAINING COURSE - Wiltshire Golf Club - October 2006

Continued overleaf /

From The Editor

Chris Swift Tel:- 01422 316641

After drinks with colleagues in the bar and a very enjoyable dinner our guest, Dorothy Clements, presented a medal to Chairman George Giles in memory of her late husband, Norman. Old acquaintships were renewed over a drink or two, tall tales told , problems and jokes shared into the early hours of Saturday morning. Saturday arrived with the AGM beginning with a minute’s silence for our late President, Norman Clements. During a full agenda,reports were presented detailing the progress that the Institute had made during 2005. The mood of the meeting was distinctly upbeat with ideas and schemes being outlined for the benefit of members. Most of the subjects are dealt with elsewhere in the magazine or on the website.

Steve Berry F.I.L.S.A. 01968 670600 President & Chair Exam & Training

Trevor Perrott F.I.L.S.A.. 01483 829437 Treasurer

Ron Foster F.I.L.S.A. 01793 771959 Regional Reps

Best Practice Document - This was presented to the floor by Linda Arthur where it was extremely well received. Explaining that is was still a consultation document it was hoped that the final product would be used, not only by ILTSA members but by other professionals involved in the changeover of Licensed Trade Businesses.

David Ganney F.I.L.S.A. 0208 3938361 B.I.I. Liaison

Kegwatch – Mike Murdoch gave details of the new scheme that had been negotiated with Kegwatch. Not only did it provide a small income but, more importantly, it could be offered as a service to clients. – This received the green light with many members present pledging support for this scheme. It was hoped that this should be up and running by the end of June. Trevor Knight gave his now customary tribute to members of Council, thanking them for the work that they carried out on behalf of the Institute. Over lunch, the George Webber Trophy was awarded to Tina Wood from West Yorkshire. Past winner Kate Watson, who employs Tina, was pleased to present the award. The Raffle this year was to benefit the Henley branch of the Macmillan Nurses, who had looked after Norman so well. Trevor Perrott will shortly be presenting them with an admirable cheque for £ 700 raised over the weekend. Continued page 13 This magazine is published by the Institute of Licensed Trade Stock Auditors. Whilst welcoming any contributions, the editor reserves the right to alter or amend them if necessary. Any opinions expressed are not necessarily those of the Council and are accepted only on that understanding. No part of this magazine may be reproduced or transmitted without written permission of the publishers. Printed by :- Pickles Printers, Halifax, West Yorkshire 01422 353239 All Subsciptions payable in advance. Published 6 times per year post free Annual Subscription £24.00 © Institute of Licensed Trade Stock Auditors 2006



Mike Murdoch F.I.L.S.A. 01254 247496 Press Officer & PR

Rita Broadbent F.I.L.S.A. 01274 870989 Benefits & Equipment

Linda Arthur F.I.L.S.A. 01372 465949

View From The Chair

George Giles Tel:- 0191 386 7699 george

Another year, another A.G.M. and so I headed for sleepy old Suffolk, a county full of pink thatched cottages and wonderful countryside. I looked forward to meeting new and old faces at this, our annual get-together. We have had a good year, having made a very decent profit, cancelling out last year’s deficit. This has to be down to diligence on the part of the officers and council members who I would like to congratulate for their hard work over the past twelve months.

OFFICE DETAILS Tel :- 01422 833003 Brockwell Heights Brockwell Lane Triangle Sowerby Bridge HX6 3PQ


Both the training courses and the examinations have been very well attended. I am sure those of you who were present at the A.G.M will be impressed by how the officers and members of the council have excelled themselves on behalf of the Institute in this past year. You may well remember, in the last edition of the magazine, that I wrote about a Punch public house near Newcastle, where the leaseholder thought he had found a loophole in his contract and was giving beer away when any member of the public purchased a lollipop, chew stick or a bottle of pop. Punch took the leaseholder to court and won the case. The Judge told “The Candyman “ that he had broken his agreement with Punch Taverns. What makes the case more interesting is the fact that Punch took him to court and sued him on an “Avebury Taverns” lease. The pub was owned by Avebury when he took it over, three months earlier. Another twist to the tale is that I was asked to do the changeover on Friday 14th April, and was to act for both “The Candyman” and Punch. I have to say that it was like the gunfight at the O.K.Corral, the difference being that I was in the middle. The two parties would not speak to one another and I do believe that if “ The Candyman” had possessed a firearm, things may well have turned out differently. The story is that he lost somewhere in the region of £140 thousand, but that figure is open to speculation. The pub is now being run by a local management group. Apparently no one around that part of Newcastle wants anything to do with Punch. I read with interest lately that certain Ministers in the government are worried about the onset of ‘ Binge drinking’. They are so worried about young people becoming alcoholics, that they have decided that the onus should now be put upon the licensees and the police to monitor the amount of drink that the Friday night revellers consume. Do they not remember that it was the government that fast tracked 24 hour opening ? Did they honestly believe that the public would have only one pint on a Friday night instead of going out with the sole intention of getting “blathered”? I think it is time for the government to put their own house in order before they try putting the blame on the licensed trade.

2006 October 18th & 19th Refresher Day & Examinations, Wiltshire Golf Club, Swindon October 19th to 23rd Training Seminar , Wiltshire Golf Club

2007 May

54th AGM - South Wales

AVAILABLE FROM THE SECRETARY Taking Stock Books Goods Received Books Bar Requisition Books Allowance Books Flexible Dipsticks Sectional Dipsticks Institute Ties Membership Lists Self - inking stamps

FELLOWSHIP Any member, with the requisite seven years full membership, can apply for fellowship. Please contact the Secretary for details



Examination Success Northampton. ( Strange—that all these four hotel groups are no more,.. funny that ! )

Council are pleased to announce that thirteen ( unlucky for some ) associates passed the March examinations - Well Done ! Congratulations to :David Ball Northamptonshire Ian Blakey West Sussex Simon Etchells Manchester Matthew McGuire Lincolnshire Peter Mansell Lancashire Stephen Martin South Yorkshire Jonathan Nelson Lancashire Stephen Nendick Yorkshire Mark Nurse Cheshire Chris Raine Elgin, Scotland Stephen Smith Lancashire Peter Wilson Cheshire David Worsnop Hampshire Stocktaking, UGH ! the thought filled me with dread twenty or so more years ago (more the so) as I entered the hotel trade armed with my HND from Portsmouth Polytechnic, (another clue to my age, as it’s a University now). Joining Trusthouse Forte on their Inns Management scheme I got lumbered with the weekly Thursday night food stock take which had to be completed after dinner service and before Friday

David Ball M.I.L.S.A.

thriving on the autonomy of this group’s culture. Disaster struck when we were taken over by Mount Charlotte Hotels. Their motivation for stock control was fantastic. With the first monthly deficit came a call from the MD and an edict that liquor stock was to be taken weekly. With a second monthly deficit came a short written warning, long call from MD and daily stocks ! Third month deficit

..... I came to rely more and more on the input the monthly visit from the man with the pencil, rubber and big sheets of paper, gave me to help me develop sales and profitability.’ morning (no laptop in those days). Then each month we had the dreaded visit from the external audit team to stock take the liquor side and woe betide you if a deficit occurred. I became quite adept to ensuring the result was what the General Manager wanted, (or blagging it if it wasn’t ). After six years I joined a small hotel group, Kingsmead, and progressed to my first hotel Management position 4


in a row, no call from MD. - simply a P45 from postman. No surprise that when a job offer came from Select Country House Hotels I jumped ship, running hotels in Bath, Coggeshall, and ending up for four years at the Bay Tree in Burford. Being made redundant when Select went into receivership in the early Nineties, I joined the fledgling Zoffany Hotels, running hotels as they expanded in Saffron Walden, Torquay, Swindon, Basingstoke and finally

In all these I came to rely more and more on the input the monthly visit from the man with the pencil, rubber and big sheets of paper gave me (computerisation was just starting to arrive) to help me develop sales and profitability.’ Redundancy reared it’s head again with the sale of Zoffany and now “ being past my best before date” for hotel management, I entered the world of consultancy and relief management before eventually seeing an advert in the Caterer for franchise opportunities with Stocktake UK. That was two and a half years ago and I can’t say I’ve been bored or regretted my poacher turned gamekeeper role (apt for a Lincolnshire lad). I am amazed at the variety of work in my growing client base of golf clubs, working men’s clubs, inner town boozers, village gastro pubs, hotels and leisure centres in Northamptonshire and I must admit to a wry smile when I see some of the things done and said— even using the same excuses I did when that dreaded monthly visit came around. Could I have been that transparent to my stock taker? (Please don’t all shout YES at once, because I know from the membership list, some of you are still out there!) When not at the laptop I’m a frustrated David Dickinson, Bill Oddie, Omar Sharif and Damon Hill with hobbies of collecting (mainly miniature bottles), E bay, bird watching, learning to play bridge and a motor sports enthusiast. Finally a big THANKS to all the tutors on the course for your help, patience and guidance in getting me through the exam. David Ball M.I.L.S.A.

Examination Success My name is Peter Mansell, I have been married to Joan for 32 years, we have two grown up children, Sarah & David and three grandchildren, Georgina, Samantha & Alexander with a fourth on the way!. My first experience in the trade was when I returned to Manchester from London in 1969 after having spent two years working in accounts. I went to a job agency and they asked me if I would like to work for a brewery. After very little thought I said “Yes” and was sent for interview at the then Bass Charrington. I got the job and was put in charge of the Managed House Accounts section responsible for checking the Weekly Statements of Business and reconciling the bankings.

Peter Mansell M.I.L.S.A.

his office. He informed me that he wanted me to take a couple of stocks to ensure that the stocks would be taken as close as possible to the year end. I said I had no experience his

......the pride in being able to say you are a member is well worth all the effort ! I spent two years with Bass Charrington and left to join Frederic Robinsons of Stockport. Whilst with Bass I was responsible for 650 managed houses I never got to know a manager’s name! With Robinsons it was entirely different, as they had on average only 30 Managed Houses. We not only had to check the Statements of Business but we also had to produce full accounts, calculate the stock audits and run the payrolls. At one year end I was scheduling the stock takers to take the year-end stocks when the Accountant called me into

reply was “How hard can it be, you start with 5 oranges have 6 delivered and finish with 3 so the sales are 8”. How I wish I could pay for him to attend one of the examinations. Nonetheless I did the stock audits and surprisingly the results were correct. After seven years with Robinsons I was promoted to become the Managed House Manager and did this job for a further 17 years. In 1995 I left Robinsons to start my own business offering stocktaking, accounting, payroll and management services. My first appointment with a prospective new client didn’t quite go

I began my working life at 17 in hotels in the early 80’s and after 5 years was Food & Beverage Manager in a 4 Star Hotel in Shropshire. During this time I studied stocktaking and after 18 months took over stocks for the hotel. I moved to Head Office three years later in 1992 and worked as auditor / stocktaker for the group at various levels until 2002. I then had a few years career break, doing nursing, before seeking work with Stockcheck as a full time stocktaker in November 2004.

as planned. I had formed partnerships with till suppliers, Health & Safety, and equipment and bar suppliers. Half way through my presentation the client said that he didn’t want a departmentalised till report (Guess why !) he picked up his Bottle Coolers and Ice Makers from “Contacts in the Trade”, and wasn’t interested in Health & Safety. I started taking stock for him and within a few months started to do his accounts. He recommended me to several new clients and that was the start of my empire. When I received the Mail shot from the Institute I thought it would be a good idea to obtain the qualification. It was only when I looked on the website and saw the questions that I released it had been thirty years since I had taken an exam and that “My little grey cells had gone to sleep”. Having now taken the exams, and succeeded, I must thank Steve, Chris, Rita and George, for their calm and professional approach to both the Refresher day and the exam itself. I would also like to congratulate other members who passed the exam and urge any who did not, to retake it, as the pride in being able to say you are a member is well worth all the effort. My only regret is that I recently had to re-order some business cards and I did not want to tempt fate by having M.I.L.S.A. after my name. Now I can, and it feels great. Peter Mansell M.I.L.S.A.

Stephen Smith M.I.L.S.A.

I also have private clients. I enjoyed the ILTSA refresher day immensely and appreciated the rigour and challenge of the examination day. My hobbies include computing, DIY and car mechanics. Stephen Smith M.I.L.S.A. STOCKAUDITOR


AGM Reports Chairman’s Report Overall a very satisfactory twelve months. After a small deficit last year we have turned the situation into a good profit. This is due to good house keeping on the part of the Secretary’s office and our Treasurer. The difficult job now is to maintain this upward trend and not fall back into the red. The council have worked continuously to make the Institute a major force in the licensed trade, although there is still a long way to go to achieve this, I feel confident that we can go on to attain our goal. Both the last two training and examination courses have been successful and well attended. Steve Berry and his team put in a tremendous amount of work to make the courses interesting and enjoyable. We now have a southern, as well as, a northern venue and we would like to see this situation continue in the future. Our next major project is to complete the transfer of the book “Taking Stock” into an “E” book. Although this is not going to be a quickly completed task, Rita Broadbent and I are going through the chapters editing the content and Mike Murdoch is half way through the re-write of the wine chapters. When this is finalised, we hope to get the whole project finished professionally and put on the market via the web-site. Our trade is constantly changing with the technology of the 21st century and I would hope that we can do the same and in the next few years keep a prominent place within the licensed trade. George Giles F.I.L.S.A.

Treasurer’s Report Those of you who heard, or read my report at last year’s AGM will remember that I said we would try to make sufficient net profit to build up a reserve for two main expenditures in 2006. We have done this with due diligence and through careful planning of expenditure over 2005. The two main items of expenditure for 2006 are to be the creation of the e-book and the marketing of the Institute with the aim of increasing the membership. As you have been presented with the 2005 accounts, you will see that we have achieved a net profit £8,310.00. The high net profit has been aided by two well-attended training courses that resulted in a gross profit of £9,321.00, compared to 2004, when we had a gross profit of £2,512.00. The sale of merchandise has risen, giving us a £1,754 profit, compared to £884 for 2004. Marketing of the Institute in this year has increased by £5,992, compared to 2004 and the main expenditure has been our new web site and web page finders, improving our coverage. 6


Postage and telephone costs have been lowered by £1,078, office expenditure is almost halved, down by £1,347. Our bank charges have decreased since we moved to the Halifax Bank of Scotland. This has led to an increased profit, on charges against interest, of £314 for 2005, compared to £178 for 2004, giving an increase of £136. In March this year, alone we received £107 interest on just one account. This should therefore make an even higher contribution to profit for 2006.

The accountants /auditors costs have been reduced from £2048 for 2004 to £1,830 for 2005, a saving of £218. This was due to the new computerised system of accounting. The Institute was bequeathed £1,000 by Norman Clements, which will be used for the production of Institute’s e-book. In all, if we continue with diligence and careful control of expenditure, we will make a modest net profit for 2006. In light of this, we have decided to hold the subs for 2007 at their current level. Trevor A. Perrott F.I.L.S.A.

AGM Reports Training & Examinations Two examinations have been held in the last twelve months. The October venue was The Wiltshire Golf and Country Club in Wootton Bassett. Ten delegates had attended the refresher day and there were twelve participants for the examination. The markings produced four full passes and eight passes in one part only, resulting in eight newly qualified members. The March venue was a return to the Craiglands Hotel in Ilkley where nineteen out of the twenty two examinees attended the refresher day with a further three joining them for the exam. This time the markings produced ten full passes and six passes in one part only, resulting in thirteen newly qualified members. The refresher day is proving ever more popular. For anyone taking the full exam or re-sitting the theory only this day of revision is an absolute must. It provides the opportunity for the candidates to gain access to information they may not experience in their every day auditing activities, and of which we believe every Institute member should be aware. Allowing examinees the use of computers for the practical part of the exam has proved to be a successful inception. Whilst it is evident that auditors may rely on

computers to produce the results, with the introduction of other complex elements that are essential for producing an accurate result, we have ensured that we have not reduced the standard of this important element of the exam. Most candidates use computers with few now completing the practical manually. It is expected that the next exam will be held in October at the Wiltshire Golf and Country Club as this proved a popular southern venue. The venue for the March 2007 exam will be notified at a later date but will probably be held in the Midlands or the North of England. The George Webber Award for the highest examination mark in 2005 will be presented at the A.G.M. to Tina Wood from West Yorkshire. Two successful training courses have also taken place during the last twelve months. Held in the same venues as the examinations the October course was held in Wootton Bassett attracting some fifteen delegates with the March course in Ilkley when sixteen attended. We are improving the structure and presentation of courses all the time

with Power Point replacing overhead projectors and acetates. We are also working on changing other areas of the course. As we can only show circumstances relating to the venues that we are using, we have now started to show photographs of other units with particular problem areas. We are also intending to produce videos showing a food stocktake from start to finish and different types of cellar storage in the wine and spirit stores, gauging of kegs, dipping real ales and other different areas of the profession. Some of the video footage could also be used for the forthcoming E-Book to replace text and pictures. I believe that the Institute has a great deal to offer the trade with regard to training and from some of the ideas we are presently pursuing. I am confident that we can continue to offer customised courses to other bodies affiliated to the trade. Examinations and training courses are an integral part of the Institute and knowing all the time and effort that go into the preparation and successful completion of these, I would like to thank all who contribute from lecturers, markers, invigilators and administrators. Steve Berry F.I.L.S.A. STOCKAUDITOR


The New Generation

Trevor Knight F.I.L.S.A.

Trevor Knight continues his journey across the country in search of the new breed of Britain’s brewers.

Part 20 - Kent My journey continues eastwards from Sussex into Kent - “the Garden of England” and arguably the home of hops, with strong connections to the brewing industry for over 300 years. Britain’s oldest brewery, Shepherd Neame, has brewed in Faversham since 1698 but records show brewing began on the site as far back as the twelfth century. My featured breweries are located in the northern part of the county - the first in Westerham which has connections with General Wolfe of Quebec and Winston Churchill and a history of brewing dating back to the early 1600’s. Robert Day established The Black Eagle Brewery in the town in 1841 to brew pale bitter ales whilst continuing brewing Porters in the Bermondsey area of London. He was joined by Ben Bushell in 1862 and such was the success of the brewery that in 1881 a railway branch line was constructed from Sevenoaks to Westerham to carry beer to and from London.

A golden ale using the finest Maris Otter Pale Ale Malt and a small amount of Amber Malt which imparts a dry, biscuity flavour. Hops are First Gold and Cascade for an added citrus quality and a fruity, slightly spicy note and tangy hop character.


During the Second World War the beers became very popular with young airmen stationed at nearby Biggin Hill and after the D-Day landings the auxiliary fuel tanks of Spitfires were used to export supplies to the troops in Normandy!

WESTERHAM BREWERY The new brewery, set up by Robert Wicks in 2004, is based in a former dairy at the National Trust’s Grange Farm. Robert, who gave up a top job

Winston Churchill, who purchased nearby Chartwell Manor in 1922 and lived there until his death in 1965 regularly enjoyed the local brew and is remembered in the brewery’s biggest selling ale - British Bulldog.

GRASSHOPPER KENTISH BITTER (3.8%)ABV A dark malty bitter with nutty roasted notes from the Chocolate Malt. This session bitter is hopped with Kent Target hops from the National Trust’s hop farm at Scotney Castle and Finchcock’s Kent Goldings. A satisfying and flavoursome pint. in the City, has restored brewing in Westerham that was lost when Black Eagle Brewery was taken over by Ind Coope in 1959 and closed in 1965. He uses modern copper and stainless steel equipment imported from Canada and the U.S.A. but the same water supply as the old brewery. Two of Black Eagle’s original yeast strains, deposited at the National Collection of Yeast Cultures are being used to recreate the true flavour of Westerham beers. The brewery now supplies more than 60 free trade outlets. 8



A rich full-bodied best bitter in the traditional Kent style, using finest Maris Otter Pale Ale Malt and Crystal Malt for colour and richness. Hopped with local Northdown and Finchcock’s Whitbread Golding Variety hops for a full flavour and aroma. Kent’s varied North Sea coast is often battered by gales during the winter months but in summer it is a popular area for sailors. My two breweries in the area both have strong links with the sea but for widely different reasons. Whitstable lies just 60 miles east of London and six miles north of Canterbury. As a fishing port it has been famous for its oysters since Roman times and is now appreciated by many for its quaint architecture with fishermen’s huts and pretty weatherboard cottages in streets with eccentric names such as Squeeze Gut Alley. The town’s historic harbour was built in 1832 to serve the first passenger railway

The New Generation service. Nicknamed the ‘Crab and Winkle Line’ it linked Canterbury to London via a steam ship from the harbour.

WHITSTABLE BREWERY was set up by the Green family in 2003 when they purchased the Swale and North Weald Brewery. At first the brewery supplied only company owned outlets but in 2004 the decision was made to expand and increase production to supply the Free trade with a wide range of cask ales A seven barrel brew-pub next to the East Quay restaurant was planned to come on stream in 2005.

NELSON BREWING COMPANY LTD First established in 1995 by home-brewing enthusiast Andrew Purcell in partnership with his father-in-law, trading under the name of Flagship Brewery Ltd. It is located in Chatham’s uniquely preserved Georgian dockyard - a popular tourist attraction as it also houses Nelson’s Flagship H.M.S.Victory. In 2003 the brewery changed hands and was re-named the Nelson Brewing Company Ltd. Producing a wide range of hand-crafted cask ales made with only the finest pale malted barley from traditional floor maltings and whole Kentish hops, all the beers produced have nautical themed names, in keeping with the surroundings in which they are brewed



Flavoursome session ale with added chocolate malt to give extra bite and well-rounded with hops to give a mellow bitterness and good hop aroma.

Very drinkable premium bitter with smooth flavour and bittersweet aftertaste.



Light, easy drinking ale with balanced malt and hop flavour with hints of honey and nuts to finish.

Malty with mellow roast tones, slightly nutty and fruity with a warming effect to the throat.

Three pubs are owned and eight outlets supplied.

EAST INDIA PALE ALE (4.1%)ABV A light refreshing pale ale with floral hop aroma and bitterness gives a well-balanced flavour.

OYSTER STOUT (4.5%)ABV. Rich and dry with deep chocolate and mocha flavours - great served with oysters. stands the historic town of Chatham, established as a naval town by Queen Elizabeth I when she ordered the building of Chatham Dockyard. In 1771 a 12 year old boy arrived at Chatham to join the ‘Raisonnable’ as “Captain’s servant” - his name was Horatio Nelson. On the way to his ship, young Nelson probably saw his future flagship, H.M.S.Victory moored in the Medway. As the Naval Establishment at Chatham expanded the local workforce was augmented and in 1816 one John Dickens was transferred to the Pay Office, bringing with him his son Charles. In Pickwick Papers Dickens described Chatham as “a noisy, smelly and dirty place, littered with drunks”.

We now travel West along the north Kent coast At the Medway Estuary

London is the destination for the next part of my journey. One of the oldest cities in the world, the capital has connections with brewing going back to Roman times but is now breeding a new generation of brewers. STOCKAUDITOR


AGM Reports Secretary’s Report 34 Retired

I seem to have had yet another busy year in Halifax especially with the house and business move. Our membership numbers cannot seem to rise above four hundred . We have had a few resignations this year due to change of career or retirement. Unfortunately some members have had to be expelled for non-payment of membership subscriptions. This year however, we have recruited thirty eight new associate members and a lot of these have come directly from the website. Membership numbers now stand at 388 56 Associates 114 Fellows 176 Members

7 Hons 1 Subscriber The subs came in fast in the beginning of January - my stamped addressed envelopes worked very well but even after a reminder letter we still have forty seven members yet to pay. The merchandise is proving very profitable again and I am continuing with monthly stock takes for Trevor’s accounts apart from one in October when we moved house. The October training course in Swindon was well attended by fifteen delegates. In March the course in Ilkley had sixteen attending and we have already twelve delegates interested in booking for next October again in Swindon.

The exams this year attracted thirty four associate members of which twenty one are now fully qualified members. All that is left to say is enjoy the weekend – I will and have a safe journey home on Sunday. Diane Swift

Marketing Report :- The main marketing activity since the last AGM has undoubtedly been the re-launch of the ILTSA website. It is perhaps gratifying that the professional designer brought in to complete the project followed the existing layout as being the most practical. One of the main strengths of the new site is the ease and speed with which it can be updated. The site will grow with the Institute in the coming years. The site was not cheap but is extremely good value for money. No advertising was undertaken on the last two training courses so the website should in fact more than pay for itself within two years. Initial response to the new site has been very encouraging, from both members and corporate viewers. The ongoing maintenance costs and web hosting costs are very favourable. In addition we have recently purchased the domain name The statistical package was created at the beginning of October and it is possible not only to quantify the number of hits but also what ‘search strings’ had 10


been used. In conjunction with Google ‘Addwords’ it is hoped to drive more potential members and clients to the Institute. Addwords can be tweaked and modified to attain more hits. Members are now able to have a presence on the web without the cost of hosting and maintaining their own sites. LEISURE SOURCE - a prominent position on their home page has been taken with links back to our own site.

CATERER & HOTELKEEPER - We are in their main directory. PUB & RESTAURANT :Formerly known as the “ Licensed Trade “ , we are again appearing in the 2006 issue. We obtained a full refund on last year’s entry because they had not got our corporate details correct. PUB CHEF MAGAZINE :- We were asked to produced this article, however, it was severely edited and some of the impetus of the article was lost – however it did advertise the Institute.

AGM Reports scheme whereby any member who informs Punch of a potential site will receive a bounty of £3,000 –£2,500 to the member and £500 to the Institute. This was launched in the December issue of the ‘Stock Auditor’. Other companies are keen to offer similar deals but many want ‘exclusivity’ something that Council cannot agree to. FEDERATION OF SMALL BUSINESSES :- As discussed at the last AGM I have joined this organisation. It is hoped that a small article will be placed in their magazine ‘First Voice’

CIU MAGAZINE :The CIU approached us for permission to re-run the editorial that appeared in last year’s Licensed Trade. It was rewritten slightly so that we would not infringe copyright but it was felt that they were more interested in generating advertising income than running the article. PUB INDUSTRY HANDBOOK :We are again making use of the free entry in the Publican publication. Advertising is very expensive and to a large extent we have avoided the trade press.. F.L.V.A. :- Last year as well as attending their banquet in Scarborough we provided a speaker, Mike Murdoch, for their seminar. The subject was “ Are you getting the best Return from

Your Business ? “ . Tony Payne has been a staunch supporter of the Institute through the years and often recommends our members to his members. He is keen to build on the links with our two organisations. DIAGEO :- As a direct result of contacts made at the FLVA banquet in Scarborough we have been asked to give a presentation to the Diageo Development Team. Members have, through the ‘Stock Auditor’, been given the chance to air their views about subjects such as 35ml. spirit measures and ‘premium doubles’. PUNCH TAVERNS :- A fellow of the ILTSA, Wayne Billyeald, has recently been promoted to acquisitions manager with Punch Taverns. He is proposing a

‘PASSING OFF’ - perhaps because of the success in pushing the Institute forward there has been a marked increase in occurrences of non-members inferring that they are members of the Institute. This has ranged from websites and letter-headings down to the incorrect use of post nominals. All members are urged to police their local areas and report any instances to the Secretary. THOMSON LOCAL ;- As with last year this has been a most frustating exercise. This is the likely to be the cheapest and most effective advertising that any business can purchase – and yet we are struggling for participants. For less than the cost of a classified ad in the trade press you can have coverage 24/7 for 365 days. The bottom line is that we need to commit £ 3,000 to commence the directories. As of now approx £ 2,000 has been pledged. An Email was circulated in early May and it is hoped that the target will be reached. It is important that through 2007 we all strive to encourage nonmembers to join. Chris Swift F.I.L.S.A. STOCKAUDITOR


53rd AGM(Contfrompage2) Stock Auditors are nothing if not observant and so many were confused by Mike Murdoch offering his apologies and then talking at the AGM. There is a simple solution to the riddle – we have two Mike Murdochs. One lives in The Lancashire and the other lives in – err Lancashire. Not to worry I am sure that Mike will answer to ‘Ol rubber legs’ so as to save any further confusion.

Britain’s Smallest Pub

record is 101 people - We few filled the place !

Over recent years Saturday evening has developed its own traditions. It is a time to let one’s hair down and for the gentlemen to wear loud shirts and

relive their younger years. The quizzes that were circulated over dinner sought to keep the excesses down to a minimum, and give fellow guests the chance to get out of the way of our high spirits. This year was no exception, unfortunately Geoff

What do you think is happening here ?

Hawkins was left unable to drive home on the Sunday, due to pulling a muscle or two. He really should know better at his age. The proud winner of the ‘loudest’ shirt this year was Brian Provost from Merseyside – no jokes about Scousers please. Rob Sutton can throw the ‘L’ plates away before next year. Di was taking no chances with the music that our members prefer and so gave the DJ a compilation of our greatest hits earlier in the evening. George and Geoff gave a fabulous spectacle of air guitar playing but Steve Berry would not be drawn into his Mick Jagger routine. ‘Ol Rubber legs’ was in fine form but John Travolta has already been there. Everyone seemed to enjoy the disco, even the DJ was having a great time, but there were places to escape to for a quiet chat. All too soon it was time to pack our bags and head off home. To those who have not yet made it to an AGM there is always next year. Hopefully we may be able to tempt you to join us in South Wales. There are photographs up on the web but if any one else would like their photos shown please forward them to me so that they can added.

Post Nominals Would any member knowing of a past member or non-member incorrectly using the post nominals M.I.L.S.A. or F.I.L.S.A. please contact the Secretary.

Send your explanation for this strange behaviour to the office - a small prize for the most amusing and appropriate caption Thanks to the entrants from the last issue. The first correct answer drawn was :- Melanie Dive from Weymouth in Dorset. A prize has now been extracted from Perrott the Purse and should have got to you by now - Congratulations ! Across 1.Casino 3.Address 5.Melts 8.Naomi 10.Tanner 12.Marinated 14.Cider 15.Lighter 16.Russian 18.Panto 20.Dolphin 22.Amble 24.Tapestry 26.Fiddled 27.Ravioli 28.Deuce 29.Threaten Down 2.Island 4.Saga 5.Morning 6.Snare 7.Confidential 9.Icing 10.Tot 11.Programmer 13.Decanter 14.Copper 17.Spud 19.Absolute 21.Hyacinth 23.Karate 25.Live

In effect they are ‘passing themselves off ‘ as being part of a professional body and will in the first instance be reported to the local Trading Standards Office. There seems to have been a marked increase lately in this practice, so please help us stamp it out. Please check your local telephone directories and local press. If in doubt please check with the Secretary that these people have earned their qualifications.

New Members Nice to Meet You ! Hi! My name is Barry and I am a hospitality management specialist with thirty six years experience in the hotel and catering industry. I have a wealth of experience in the industry; having trained as a chef for three years, enjoyed two years bar management, and progressed on to eight years as a food and beverage manager. That initial experience launched me on to ten years of progressive management experiences at various hotels and catering operations, including the world-renowned Singapore Airlines. My experience in hospitality management cultivated an interest in accountancy. I honed my skills as a financial controller for three years assisting Nando’s Chickenland Restaurants in their initial UK set-up. That experience led me to the prestigious London School of Economics. There I enjoyed five years as accounts officer and duty manager for Bankside House, the

largest hall of residence in Europe with an annual turnover of more than £4m. The last five years I have enjoyed being selfemployed, imparting my knowledge and experience to clients in the hospitality industry in their daily management challenges. These challenges include Bookkeeping, Accounts and Stocktaking. I also organise and run Hospitality Management training courses for the “BII” and the “WSET”. I am a member of various professional bodies such as the HCIMA, the BII, the Institute of Certified Book-keepers, City and Guilds, and the Club and Institute Union. In my spare time I still love to cook in the good old-fashioned style of Elizabeth David. I have a passionate

Member’s Checklist 1) Download ‘Best Practice Document on Licensed Trade Changeovers’ from Any changes, additions or comments to by 30th June 2006 2) Check Members Brochure – is your entry correct. If not amendments to ASAP – printing is imminent! 3) ThomsonLocal – have you sent details ( company name,address, contact number, Email address and most importantly the number and title of directory to It is hoped that this scheme will be up and running by the end of June. 4) Photographs of AGM – if you took any and want them added to the gallery on the website please send them to 5) Photographs of problem areas / interest to other members for use on future training courses and possible inclusion in the E-book. Please send in the first instance to 6) Kegwatch – Have you a supply of the forms available as a download from 7) Articles for Magazine - Observation and short stories are always welcome for inclusion in future issues of the magazine. Send to 8) Examinations & Training Course - October 19th to 23rd. Full details from or

interest in wines preferably consumed while listening to anything from the 1960’s through to classical, although my favourite artists would have to be Queen and Elvis! I like to travel, and in the past few years have visited Sonoma Valley in the USA, New Zealand, Crete, the Greek Islands, Maui, and have just arrived back from Riga in Latvia. I sincerely look forward to the opportunity to become a member of the Institute, and to the fellowship and learning that comes from like professionals. My outlook on life is that you are never too old to take advice or learn from others, and I believe passionately in education, training, and continued professional development.

Stephan ‘Barry’ Williams

Contributors Many thanks to the members and others who have made this issue possible:David Ball, Steve Berry, Gorge Giles, Kegwatch UK, Trevor Knight, Peter Mansell, Diane Swift, Barry Williams not forgetting Ivor Deficit. Thanks also to Peter Hodgson and Rita Broadbent for proof reading this issue. Deadline for the August issue is 17th July STOCKAUDITOR


Ivor Deficit It is well known that this years AGM was a smoothly run and well conducted affair. This leaves little pickings for any sort of article, so instead I can now bring you - 25 things you never knew about your professional body: 1. The I.L.T.S.A. was founded in 1481 by a trappist order of monks, in order to protect their stocks of mead.

9. Our Treasurer, Trevor Perrot, represented Surrey in the 1977 Home Counties Athletic Championship, achieving 4th place in the 50m Hurdles. 10. The A.A. Scheme is mainly used by left-handed people. 11. Only 3 members have ever injured themselves dipping a cask. 12. When counting cheese, it is advisable to stand on one leg. This prevents the onset of Macwilliams Disease. 13. Exactly 16% of our members drive a Renault Megane.

2. Our chairman, George Giles, is a qualified chiropodist. 3. The only American president to use a dipstick was Ronald Reagan on October 17th 1976 in Fort

14. Greene Kings’s Brewery in Bury St Edmunds is constructed largely from recycled jam jars, collected during the war.

21. The favourite tipple of our President, Steve Berry, is Cointreau and Grapefruit Juice. 22. V.A.T. will be raised to 26.5% in the next budget. 23. Only qualified Stock Auditors can recite poetry during valuations for change.

Nugent, Ohio.

15. It is possible to get a quart in a pint pot, if you are from Folkstone.

4. The most common reason for failing the Institute examination is incorrectly stating the number of measures in a 50cl bottle.

24. Bag in Box wine was invented by an Australian Baggage Handler during a lunch break.

16. In 1993 Di Swift collected £25 due to a bank error in her favour.

25. Many people can drink MORE than Stocktakers, but nobody can drink as WELL as stocktakers.

5. Most qualified stocktakers are also members of their local wildlife preservation organisation. 6. The A.G.M. in 1982 was the best attended ever, only because all meals were 5 courses. 7. From 2007, students will have the choice of Armenian, Dutch and Swahili examination papers. 8. The I.L.T.S.A. is twinned with sister organisations in France, Israel and New Zealand. 14


17. Bananas should always be counted in dozens, unlike all other fruit. 18. The A.G.M. this year was attended by more Methodists than ever before. 19. Post Mix Lemonade (undiluted) will remove wine stains from a favourite rug. 20. Harry Lampton, a member from Coventry, has been known to cycle more than 5 miles to work, balancing his briefcase on the crossbar.

Members Brochure Included with this magazine are the details that will be used to compile this year member’s brochure. Only fully paid up members will be included. If there are any changes you wish to make please contact Chris Swift on 01422 833003 or immediately.

Keg Watch The loss of kegs, casks and dispense gas cylinders (containers) is a continuing problem for brewers, container owners and dispense gas suppliers. This problem is now exaggerated by the high demand for metals, especially stainless steel, from China and the Far East, with stainless steel being the preferred material for kegs and casks. These containers are seen as an easy target for theft and destruction due to their high scrap value. Over the years brewers have launched a number of initiatives that have had the effect of reducing losses although these are still considerable, at many millions of pounds per year. Keg Watch Limited is an organisation working within the Brewing Industry with over 350 members ranging from micro to international brewers, cider makers, container owners and dispense gas suppliers. Its aim is to continuously improve the recovery of containers via liaison with the licensed trade, beer wholesalers and pub companies. Keg Watch Limited endeavours to identify containers that have fallen outside the normal distribution process and are therefore deemed to be ‘at risk’ to theft for their scrap value by being crushed if they are stainless steel or smelted/crushed if they are aluminium. By far the biggest container losses are as a result of secondary wholesaling activity. This type of wholesaler falls into two categories: 1) those who purchase directly from large primary wholesalers and 2) those

Stolen kegs awaiting smelting who operate licensed retail premises and buy product at retail price discount and then sell them on. Many of these operations are not interested in the return of the empty containers and as a result the normal distribution process is broken. Whilst brewers continue to allow containers to be supplied to these customers who have little or no thought for container return, then significant losses will continue. The other area where container losses are high is from licensed premises due to the insecure storage of empties. In many instances empty containers are left out in car parks, in an open backyard or at the roadside on footpaths. Due to the problems mentioned above, keg, cask and dispense gas cylinder thieves have access to ‘easy pickings’ every day of the week, every week of the year! Although custodial sentences and heavy fines are still meted out to offenders who steal and carry out the unauthorised destruction or misuse of containers, it is like

shutting the door after the horse has bolted. More care and consideration needs to be exercised when deciding on suitable customer profiles and the monitoring of returning empties needs to be as thorough as the distribution counts to directly supplied customers. In the case of empties at licensed premises, they must be stored securely until uplifted by dray crews. If there is no space to keep empties in cellars or in locked backyards, then they can at least be chained together. However, suppliers also need to play their part and ensure they uplift at least on a one to one basis. Keg Watch is managed by an Executive Committee comprised of brewing and allied trades security specialists, distribution managers and container managers whose aim it is to repatriate ‘at risk’ containers in the most efficient and cost effective manner back to their owners. During 2005 a tracking facility named SPA-Trak

( Continued on back page ) STOCKAUDITOR


Keg Watch was made available to members giving them the opportunity to locate their containers in yards belonging to others. SPA-Trak is further intended to improve the returns process, thus saving owners the cost of replacing these valuable assets and thereby reducing the need to manufacture replacement containers and thus, helping to alleviate the effect that the manufacturing process has on the environment. Containers have been recovered from a number of diverse locations such as quarries, horse stables (where they were used to contain a manure heap), pig farms (pigs

like beer), rivers, canals, beaches, garages (used to store fuel) and from building sites where they are often used to support planks. In Scotland a lifeboat recovered kegs for us from the River Clyde! The misuse of kegs and casks is probably most common where they are cut in half and used as plant pots or barbecues. Great importance is attached to liaison with police forces and other Government agencies when criminal activity is suspected in respect of containers or ancillary property. Keg Watch provides advise and assistance to its members in the pursuance of

prosecutions and the recovery of stolen or misappropriated containers, as well as providing advertising, press releases, helplines and other useful information all aimed at increasing the awareness of the general public. Keg Watch Limited operates Keg Line which is a confidential 24 hour freephone number 0808 100 1945 and a web site for use by any person having knowledge or information regarding containers which are, in their opinion, ‘at risk’ or ultimately likely to be subject to theft or misappropriation.

ILTSA &Keg Watch Many members will remember the scheme run with Brooksite to remove kegs and gas cylinders and return them to their rightful owners. Sadly that scheme stopped some time ago. I made inquiries to KEGWATCH and after an initial meeting with Brian Beswick, a positive outcome has now emerged. If you read with some dismay, as I have, the advertorial our precious kegs are not now smelted down - a process that could easily be seen by infra red cameras from the air - they are now being punctured and flattened for disposal abroad. We have worked out a new initiative to help US help the brewing industry, to once again become the eyes and ears the was so successful with the old initiative. We will make available a downloadable form that needs filling in and sending to KEGWATCH, who will identify the kegs for recovery, contact the premises and arrange for collection. He or she will in turn forward an invoice for payment to KEGWATCH after being notified of the exact number of kegs/cylinders returned to the Po Box address in Burton-on-Trent. Each of our members who uses this service will be rewarded at a rate of 50p. per keg and cylinder recovered. Whilst this does not seem a great amount in the scheme of things, it allows us to work with the brewing industry to recover lost kegs, and more that that, offers a unique service that costs our clients nothing and yet we receive a fee for our trouble. In the usual scenario of a pub going from brewery deliveries, to going on stop and reaching their credit limits with several wholesalers the potential in these cases is several hundred kegs & cylinders.

Let’s all do our bit and help KEGWATCH to help ILTSA, the Brewers and most importantly provide an extra service for our clients.


Training courses held in March and October - Full details on

Residential Training Seminars October 19th to 23rd 2006 For further details on all aspects of the Institute contact the Secretary, Diane Swift on 01422 833003 Always look for the letters


Stock Auditor

ISSN 1471 - 0471



August 21st Biggest postal change since the Penny Black !

In This Issue .....

Page 4 Food stocks

Page 8 New Generation of Brewers

Page 11 Food Hygiene


From August 21st , our mail will fall into three main formats: Letter, large Letter and Packet. From that date not only will the weight be taken into account but the size will also determine the rate charged. Although some items will cost more to send, over 80% of all mail will cost the same or actually be less to post. Some firms have already taken action. One large wholesaler has re-designed its monthly brochure to appear in A5 format. Most of us produce reports in A4 format and care must be exercised that the correct postal rate is used as the standard default is now going to be £ 1.00 plus the value of the underpayment. Single pages would be best folded and sent in either DL or C5 envelopes. A

template with the relevant sizes has been sent out to most businesses but if you require clarification visit their website or their customer service helpline 08456 113 113 . Letter The maximum weight for 1st and 2nd class letters will increase from 60g to 100g. First class 0.32p second class 23p Large Letter Up to 100g first class will cost 44p and 37p for 2nd class. Scale of charge up to 750g Packet The maximum weight for a 2nd class packet will increase from 750g to 1Kg.

Congratulations ! For the second year running Brewers Gold from Crouch Vale Brewery in Essex has been voted champion Beer of Britain at the Great British Beer Festival ( GBBF ). Harveys Sussex Bitter came second with Triple FFF’s Moondance third.

Page 16 Ivor Deficit

Also launched at the GBBF was the new ‘cyclops’ system of categorising cask conditioned beers in a similar way to wines.

ILTSA TRAINING COURSE - Wiltshire Golf Club - 19th - 23rd October 2006

+ 2006

From The Editor

Chris Swift Tel:- 01422 316641

First of all apologies for the slight delay in getting this issue of the magazine to the printers – most of it was not under my control but I have to admit that this issue is always difficult to keep to a deadline. We have just returned from a lovely holiday boating down the Loire Valley. Unfortunately it was spoilt by the weather – it was at least ten degrees too hot and we were constantly looking for shade and means of avoiding the relentless sun. In the late thirties or early forties there was not a cloud in the sky, the gas fired fridge on the boat could not cope and the nights were hardly cooler. It was galling to be traveling through the vineyards and not be able to sample the wines at the correct temperatures. Mike will be impressed as we have purchased some Chablis that will peak in three years time – I have never kept wine that long before drinking it ! We could have done with Ivor’s phrases prior to going on holiday although I suspect that the first one would have resulted in at least a slapped face. On our return we were shocked to hear about the death of Dorothy Clements, our last memories of her were at the AGM at the Smokehouse, a weekend that I know she enjoyed very much. The 54th AGM is to be held in South Wales, thanks to Mike Dorward who suggested the Towers Hotel, and I am sure that another excellent weekend will be enjoyed by all. The long awaited meeting with Diageo was a great success but having stated that the 35ml spirit serve seems to be dying I was somewhat surprised to see that BBFB are stating in the Morning Advertiser that ‘ over one third of all pubs have converted to 35ml measures’ with ‘in some regions over 50% have converted’. In my own client database I am struggling to get out of single figures either in number of units or indeed as a percentage. Could we have a quick straw pole please as to the validity of this claim. It is hoped that Diageo and their training company ESP will contribute to future issues of ‘The Stock Auditor’. A further meeting has been arranged for early September. Inn-Service approached us offering, through our members, a facility for our clients. Aimed at free trade customers who have fallen foul of finance penalty charges it is another service that we can offer our clients. As with many of these schemes there is an introduction fee payable on completion – definitely something to carry in your case. As ever thank you to the contributors for this issue. Graham Thorpe has written a piece about food stock designed to encourage debate about this area of our business. Co-incidentally Rita also talks us through ‘the fact of the matter’ about bacteria. Trevor Knight visits London on his trip around the new generation of brewers and David Worsnop introduces himself to his fellow members. Your contributions, however small, are most welcome. This magazine is published by the Institute of Licensed Trade Stock Auditors. Whilst welcoming any contributions, the editor reserves the right to alter or amend them if necessary. Any opinions expressed are not necessarily those of the Council and are accepted only on that understanding. No part of this magazine may be reproduced or transmitted without written permission of the publishers. Printed by :- Pickles Printers, Halifax, West Yorkshire 01422 353239 All Subsciptions payable in advance. Published 6 times per year post free Annual Subscription £24.00 © Institute of Licensed Trade Stock Auditors 2006



Steve Berry F.I.L.S.A. 01968 670600 President & Chair Exam & Training

Trevor Perrott F.I.L.S.A.. 01483 829437 Treasurer

Ron Foster F.I.L.S.A. 01793 771959 Regional Reps

Rita Broadbent F.I.L.S.A. 01274 870989 Benefits & Equipment

Mike Murdoch F.I.L.S.A. 01254 247496 Press Officer & PR

Linda Arthur F.I.L.S.A. 01372 465949

Included with this issue is the latest list of qualified members. Although it is too late for changes to the printed copy if you change your telephone number etc. it can be updated on the website

View From The Chair

George Giles Tel:- 0191 386 7699 george

On the 1st of July, we launched the document called “ BEST PRACTICE WITH REGARD TO LICENSED TRADE STOCK VALUATIONS AT CHANGE OF BUSINESS OWNERSHIP”. We have in the recent past been asked for guidance by other professional bodies , so we thought it pertinent to devise a professional document to that effect. Our thanks to council member Linda Arthur who took this on board at short notice and produced an excellent piece of work. It will be forwarded to the relevant players, such as pub companies, solicitors and accountants which will enable them to advise their clients. It is a professional strategy that we hope will become the standard in the very near future. This brings me to a recent encounter I had on a local change over, acting for both parties. The incoming tenant announced he would not take any part bottles of spirits. I asked “WHY”? His answer was that he was told this on the pub company training course by the instructor. I immediately did hydrometer tests on all the spirit bottles just to prove that there was nothing suspicious in the contents. The incoming tenant agreed to accept them, I then ascertained the name of the said instructor and his telephone number. I have rung him twice, leaving a message to say who I am, who I represent and would he please ring me. To date he has not returned my calls. I then rang the pub company who employed him and was assured that this was not their practice. I and the Council would like to hear from ay member who has had a similar experience. While I do agree that we should all be on our guard to stamp out any substitution or watering down, to actually tell new licensees not to purchase any part spirits, is totally out of order. Apparently they were also told that if taking over a food house no food at all was to be bought. Again while I agree, food must be looked at very carefully, in some cases, it should be said that as professional stocktakers we make sure that the commodities that we count are in good condition for our client or clients. At the recent A.G.M. in Bury St Edmunds in Suffolk, a few of us did visit the smallest pub in England, the Nutshell. This is a Greene King lease which of course is the local Brewery, which we also visited. I read with interest a few days ago that Greene King have now acquired the 12th century “Ye Olde Trip to Jerusalem “Inn in Nottingham which is said to be one of the oldest pubs in England. Do I see a trend starting within Greene King or is it just coincidence ? Next year we are in South Wales for the A.G.M and we have booked The Towers Hotel Swansea, any one who wants a look at it please go the internet for photographs, you will be impressed. Look forward to seeing you all next May

s e l i G e g r o Ge

OFFICE DETAILS Tel :- 01422 833003 Brockwell Heights Brockwell Lane Triangle Sowerby Bridge HX6 3PQ

ILTSA CALENDAR 2006 2006 October 18th & 19th Refresher Day & Examinations, Wiltshire Golf Club, Swindon October 19th to 23rd Training Seminar , Wiltshire Golf Club

2007 May 11th to 13th 54th AGM - South Wales

AVAILABLE FROM THE SECRETARY Taking Stock Books Goods Received Books Bar Requisition Books Allowance Books Flexible Dipsticks Sectional Dipsticks Institute Ties Membership Lists Self - inking stamps

FELLOWSHIP Any member, with the requisite seven years full membership, can apply for fellowship. Please contact the Secretary for details. Any applications will then be placed on the agenda for the November Council Meeting STOCKAUDITOR


Members Viewpoint

Food Stocks - Love them or hate them ! I am sure I speak for all of us when I say that we really enjoy doing food stocks ! Well in fact we do actually enjoy them. It may be because we do food and drink stocks as a package for about eighteen of our clients. However they are not without their problems. In catering, a chef is not happy until he has filled a freezer to overflowing and then persuaded the owner he must have a walk in freezer. There is only a limited time you can spend in a walk in freezer for health and safety reasons. To count all the shelves and the floor in this time is often not possible. This was highlighted last month when one of our clients insisted we count everything in the deep freeze. 45 minutes later and a quarter of the way through, the

freezer was at 4 degrees, we had to call a halt as it would have taken us 2 - 3 hours longer to count and much more time to sort out the counts afterwards. We have, with a couple of our sites, had to agree that we will place a nominal value on the freezer contents. We review this with the chef on each visit with the offer to count it all if he comes in with us. Fridges full of part prepared foods ( mis-en-place) usually receive the same treatment.

Another rule we have with freezers is that if it is not labelled and dated we don’t count it. Another area that causes difficulty is ice cream containers full of made up dishes, sauces and soups. Here we decide on our first visit what type of product they are and set a price per kilogram. We had

...........We provide our clients with far more than just a gross profit for their food operation ! The shelf containing all the opened old and part used dry goods, herbs, flour and pasta we often treat the same way.

one restaurant that was big in Ethnic cuisine with an upright fridge full of made up sauces and mixes, this was the only solution. Our aim at the end of the exercise is to place a realistic value on the contents of the kitchen. This is designed to reflect the net realisable worth of the stock. The figure will often be used to reflect stock on hand in the company balance sheet so the figure must reflect what someone would pay for the stock if the business were sold. Alas, much of the stock in the average kitchen would be binned on the day of transfer so has no value at all. We do not feel we can provide a full inventory of food at it’s cost price as this does not concur with the requirement of accounting standards that stock be valued at it’s net realisable worth and that we must always under



Food Stocks value rather than overvalue stock. We provide our clients with far more than just a gross profit for their food operation. We track the consumption of a range of categories against turnover and chart these to show variations each visit. It is amazing how changing a dry goods supplier can seriously affect this and the overall GP%. The current vogue for café bars has added a new dimension to food stocks. Coffee and hot beverages produce a very high GP% often as high as 82%, this gives one of our customers an overall GP% of 71%. This looks great at first glance but when we break this down we find that the breakdown is as follows: Hot & Cold Snacks & Meals 37% Home Made Cake




Cold Beverages


Hot averages


Ice Cream


This highlighted some problems which we are now addressing ;

Over production of hot meals at lunch time is bringing down their GP%. The location of biscuits is on the front of the counter is far too easy for little fingers to help themselves. Ice cream was a disaster. Cold drinks are being looked at more closely to ensure that there is no loss of these items. So at the end of the exercise the overall GP% of 71% was not as good as it looked. As we see so many outlets we tend to drop pebbles in ponds about menus and dishes we see and try to advise our clients as to the direction their food operation should take. We also pick up on dish cost prices and warn clients selling lamb shanks for £5.95, that this is in no way a profitable venture when the dish cost is £3.50. Another valuable task that we perform with a lot of our clients is to collate their paperwork into an orderly pile and track missing invoices. This does not always work as well as it should and we regularly have to add in invoices

Getting the most out of One of the new features on the website is the download centre. This is only available to members who have signed in. Once signed in click on the ‘Members’ tab and then on the ‘downloads’ on the next line to the left. Currently you can download in pdf format :ILTSA Kegwatch forms ILTSA – members brochures Best Practice on changeovers Training syllabus October 2006 Theory examination – March 2006 Enterprise Inns Price List March 27th 2006 It is hoped that the price list feature can be added to so if you have any current price lists that other members may find useful please send them to the office. Can anyone think of other uses for this feature ? - remember it can only be accessed by members.

from previous period ranges from a few pounds to well over £1500 on occasions. We have not yet found a satisfactory way of portraying this in our report. It usually only comes to light well after we have rolled over the last stock so cannot go back and alter the previous result. The worst one we had was in February when we found a significant number of invoices missing from the stock covering the Christmas period. This knocked 5% off the GP for Christmas. The client was not very happy when he realised how much work his staff had put in and only turned out a very poor result. This same customer, however, told us that he valued our day in his hotel very highly. It was a valuable exercise for him that we spent a day going around the hotel unearthing things that were hidden and bringing these to light. The staff were more conscientious knowing we came in once a month and audited their performance. Lastly he valued the hour or more spend talking to us about his hotel and trends in the industry in general. The overall result was not that high on his agenda, indeed, because of the sheer complexity of his operation it was very difficult to provide a completely accurate result and he understood this. We highlighted a number of problems over the time we worked for this hotel. Many were to do with revenue recording which was a nightmare, even allowing for the use of state of the art computer software. The role we perform on many occasions is that of business consultant. Our clients value our service and generally take heed of the business advice that we give them. Graham Thorpe M.I.L.S.A. STOCKAUDITOR


Thomson Local .com Thomson Local went live in mid July. We needed 67 directories to be booked to make the scheme work. We actually had 87 directories taken in the final analysis. Hopefully future years will be much easier to organize. The only negative point was that in the time taken to collect all your details the ‘diamond’ scheme offered by Thomson had been updated. Instead of the advertisement that dropped down once the advertiser had been selected we had a small text message running along the bottom of the entry. In some ways this works better but in any case it was non-negotiable. To show what happens I have asked to find me a stocktaker in Swindon, Wiltshire. Two of our members, Mike Farley and Ron Foster appear at the top of the advertisers even before the free entries. If you click on Mike Farley his full details appear address. Telephone number, email address, website and finally a map for potential clients to visit. There



is far more information than was available in the trade press advertisements that we used to run. In addition this is available for the full 365 days , 24 hours a day. Having said that I do want to

monitor what progress we have so could you please Email chrisswift@iltsa with any enquiries that can be attributable to Thomson.

Dorothy Clements Regrettably I have to inform you that Dorothy Clements passed away suddenly on Friday July 14th 2006. She had only days before celebrated her 80th birthday with all her family around her . Unfortunately the next day she became unwell and the doctor was called, he immediately admitted her to hospital where she died of pneumonia. The funeral was held at the United Reform Church in Henley on Friday 28th of July, several members of I.L.T.S.A were present to represent the Institute. We were indeed fortunate to have had Dorothy as our special guest at the last A.G.M in Suffolk in May and I know she thoroughly enjoyed the company of all members who attended. I feel the place is a sadder place without the likes of Dorothy Clements, she will be sadly missed by many , but never forgotten. George Giles F.I.L.S.A

Trevor and I first met Dorothy at our very first AGM held at Guinness Park Royal Brewery in the 1970s. After the Brewery tour and lunch the gentlemen adjourned for their meeting (only one lady stocktaker in those days!) and the ladies were left to their own devices. Dorothy took me under her wing and we sped off in a taxi with a couple of other wives, to the newly opened Brent Cross Shopping Centre. As was to happen many times in years to come, the meeting ran late and Dorothy and I kept one another company until the menfolk emerged. She had the gift of making you feel immediately at ease and that you had always known one another. When Norman invited Trevor to join his firm we were living in Dunstable and for a while Trevor commuted.

Dorothy was not happy with this arrangement and so, in the generous way that was so much part of her, arranged for Trevor to stay with her and Norman whilst we sought suitable accommodation. After a few weeks, Dorothy suggested that we make use of her little cottage in Henley - it was lovely and, as Dorothy herself said ‘just like playing house’. Over the years we became firm friends, enjoying one another’s company, and hospitality with family and friends. Dorothy had a gift for storytelling and often related tales of her youth or Service days. She was also always busy - as well as book-keeping her interests were

wide and varied. Her greatest love, apart from her dear Norman, was her family - two families brought together by her marriage to Norman and always a source of great pride and joy to her. Dorothy, her name means Gift of God, was a lady of humour and quick wit, great empathy and a good listener, gentle, kind and generous of spirit and a very dear friend. We know that she and Norman are happily together again but her passing has left a void in our lives. We have our memories and are proud to have called her our friend. Carole and Trevor Knight STOCKAUDITOR


The New Generation

Trevor Knight F.I.L.S.A.

Trevor Knight continues his journey across the country in search of the new breed of Britain’s brewers.

Part 21 - London My journey from the north coast of Kent has brought me up the River Thames to Greenwich, then past the historic riverside landmarks and the centre of government at Westminster and, ultimately, to Battersea. London was the cultural centre of British brewing for over 400 years but the Mergers and Monopolies Commission Report of the 1980’s required the major brewers of the day to reduce considerably their grip on pub culture in the capital. The “household names” in the industry, Whitbread, Courage, Watney and Charrington were required to sell off thousands of pubs across the country to the large regional brewers. This forced the big London brewers to slowly reduce their beer production. The responsibility of producing the typical ‘London pint’ was ultimately left in the hands of two famous family breweries. Situated to the west and south-west of London, Fullers at Chiswick and Youngs at Wandsworth had been maintaining the family tradition for generations. Both companies were able to increase their pub estates from the sell-off enforced upon the larger breweries, so their production levels were maintained. Fullers continue to brew at Chiswick but Young’s cramped Ram Brewery site at Wandsworth and a tempting offer from the council to vacate has recently forced an interesting linkup with family brewer Charles Wells in Bedford. The Old Royal Naval College dominates the bank of the Thames at Greenwich marking its place in maritime history. Close by, the Royal Observatory set up by Charles II in 1675 to study the means of fixing longitude, became the 8


acknowledged world authority on the subject. In the courtyard of the Observatory are brass strips set in the ground and walls marking the exact site of the line of the meridian - it is therefore possible to stand astride the line with a foot in each hemisphere!

Indian sub-continent. Massive hopping levels, high alcoholic strength and long maturation were necessary to ensure the beer survived the long sea journey. Meantime have resurrected this great style using English Fuggles and Goldings hops.

The MEANTIME BREWING CO.LTD., is located at 0o 2’ 12” East of the

LONDON PORTER ( 6.5% abv.)

Greenwich Meridian. Meantime was founded by visionary Master Brewer Alastair Hook whose main aim was to demonstrate the full flavour potential that beer has to offer. The largest and most expensive start up brewery seen in the UK for almost 100 years was installed and commissioned, complete with bottling line, and started brewing in Penhall Road in 2000. The early days of brewing and bottling were for others - the

first own brand was Union, a Vienna-style dark lager. The brewery has been at full capacity since its opening, despite trebling its output. Meantime specialises in properly matured beers and produces traditional Continental styles as well as innovative new flavours. INDIA PALE ALE ( 7.5% abv.) Originating in the 1780’s, India Pale Ale was brewed for export to the

No fewer than seven malts go into Meantime’s Porter, helping to recreate a recipe of 1750. One pub is owned in Greenwich with further additions to come. In 1842 Dickens described Battersea as a ‘waste expanse’ - a rough marshy area, popular with vagrants and bums and a notorious venue for fighting and duelling. Just over a decade later the marshes were filled in with a million cubic feet of earth delivered by barge from the recently excavated Victoria Docks and laid out as a park. The parish of Battersea grew into an urban sprawl in the late 19th century. Much of the surrounding open land was taken up by four railway companies who not only laid track, but also had sidings and workshops, culminating in the opening of Clapham Junction Station in 1863. The riverside windmills and wharves gave way to new industries such as Price’s candles, Morgan’s Crucible Works, Carlton’s glucose factory, flourmills, breweries and the Nine Elms Gas Works. The familiar landmark of the Battersea Power Station has dominated the South Bank since 1933. The new generation of microbrewers in the London area are difficult to find - most are located within pubs and producing continental-style beers for the capital’s cosmopolitan clientele.

The New Generation When the British canal system was constructed in the 19th century some fine waterways linked up with the country’s major rivers. The River Thames was no exception and canals from the West Country and the Midlands linked with the river to provide a commercial link with the capital.

Tucked away in a corner of Wandsworth near the River Thames, BATTERSEA BREWERY was established in 2001. The brewery produces hand-crafted specialist and historic beers using locally sourced English ingredients without additives.

The Grand Union Canal Company was formed in 1929 and was an amalgamation of existing canal companies providing a continuous link of 135 miles and 160 locks between London and Birmingham.

GRAND UNION GOLD ( 4.2% abv.)

A traditional London Bitter with a hoppy flavour, brewed from pale, crystal and chocolate malts and Fuggles, Challenger and Goldings hops. Very refreshing with a light chocolaty taste and crisp finish.

A moderate strength old style London Porter with an interesting hop mix. It is said that this style of beer was called Porter because it refreshed and energised the muscular men who toiled through the night in the London markets of Covent Garden, Billingsgate and Smithfield to ensure that we had produce at its freshest next morning. To be the real thing, Porter should be brewed by a London brewery. The drink is currently enjoying a revival among connoisseurs. In the final part of our search in the capital, we visit a new brewery in the old county of Middlesex to the west of London.

A dark gold, light-drinking beer with some lemon citrus notes throughout and increasingly dry bitterness.

At the London end of the canal is the GRAND UNION BREWERY.

BEST BITTER ( 4% abv.)



A floral hop fragrance changes to citrus hop character on the palate, followed by a bittersweet finish

Based at Hayes, Middlesex, the brewery opened in 2002 and provides a mix of traditional real ales and distinctive niche lagers. The aim is to reintroduce beers with good flavour, body and distinction, using the sophisticated techniques of the craft brewer. Mark Broe brews his beers on an industrial unit using a 10 barrel plant that came from Mash and Air in Manchester. The kit is able to produce both traditional ales and continental-style lagers that are properly aged. The brewery produces a range of traditionally named beers under the Grand Union label and has introduced a special series of ales under the ‘One Hop’ name.

GRAND UNION SPECIAL ( 4.5%abv.) A copper-coloured beer with full fruit aroma - a nicely hopped traditional ale for the connoisseur. My thanks to the breweries featured for permissions to reproduce logos and beer labels.

Join me again when I continue my journey up the Thames Valley and visit breweries in rural Berkshire and Oxfordshire.



AGM Pictures

George Webber Award - Tina Wood receives the trophy from Kate Watson - a past winner.

Setting off for Greene King Brewery - Ron & Gaynor Foster, Trevor & Carole Knight with Rita Broadbent. George Giles and Mike Sargent are in the background - Thankfully there are no photographs of the return journey

Participants in the ‘loud shirt’ competition ponder their fate

Beware of men in ‘white coats’

Squeezing back out of the Smallest pub , the Nutshell in Bury St.Edmunds There are nearly seventy photographs to view on the website - Click on the ‘About us’ tab then ‘Gallery’ and finally ‘2006 AGM’ 10


The fact of the matter

I n t h e D a n g e r Z o n e ( 5 o C t o 6 3 o C) However unlike us, freezing makes most of them dormant but does not kill them. Cooking for at least

Bacteria have a lot in common with the human race! It is a fact that food poisoning occurs when bacteria have ideal conditions in which to multiply. Strangely they like the food we like and regularly “cuddle up” and multiply at OUR preferred temperature! As a Stock Auditor it might be a risky business telling a chef that his storage arrangements are likely to cause illness but if you’ve got your facts right, then he may appreciate your vigilence. They need four main conditions to multiply.

Food Moisture

Warmth Time

two minutes at 70oC right through to the centre or the thickest part of the product will kill the bacteria off.

In the right conditions, they can multiply to dangerous levels! Most prefer something moist and high in protein and favour meat, poultry, shellfish, rice, pasta and dairy products. Bacteria can grow on these foods even when cooked and served later, if they are allowed time, ( minutes not days! ) and the right conditions. The ideal temperature coincidentally, is our average body temperature 37oC. Like us, at temperatures below 5oC and hotter than 63oC they slow down or stop.

There are good and bad bacteria and although there are thousands of different types, only a small proportion cause harm. That sounds familiar too! Two more things - Oxygen or lack of it affects bacteria ( Mount Everest and high altitude sickness, springs to mind ). Lemon juice, vinegar and other acidic products make it difficult for bacteria to multiply and these are therefore used to preserve foods, hence pickles. Common sense says

“Do not leave food, cooked or uncooked lying around in the Danger Zone longer than absolutely necessary” Good Practice says

“Wrap and label unpackaged food with the date and relevant storage details” Rita Broadbent F.I.L.S.A. A case of Romanee Conti 1990 (owc) was recently sold at Sotheby’s for £ 24,150 ( or £ 4,025 per bottle ) A couple of cases of this at a change would soon bump up our valuation fee. STOCKAUDITOR


Nice to meet You Rob Sutton F.I.L.S.A. I have worked as a stocktaker / stock auditor for over thirty years all of my working life. My career began in the recently formed family business in 1975 and I was joined by my brother, Jerry a couple of years later. We were a real family concern – Dad, brother and self on the road and Mum in the office. We worked together for twenty five years and saw some major changes. When I first started, I took on the task of moving from ‘Ready-Reckoner’ to calculator. Later we had written for us a bespoke computer program which stood us in good stead for the next eleven years, then on to Greyeye’s Stockmaster via Mandata. Over the years I have had a varied client base, from small Social Clubs to Breweries and PLCs and just about everything in between. Our partnership was involved in the setting-up of the very first itemised ‘TEC’ tills to be used by Ind Coope Brewery, forerunner to the EPOS till systems of today. I passed the Institute exams in 1984, but have to admit to taking no active part until attending my first A.G.M., held in the Lake District six years ago. My wife Di and I were taken aback by the warmth of welcome and instant admission into the ‘family’ of Institute members in attendance. Needless to say, we have been to every A.G.M. weekend since! I do have interests outside the business, but like many of you, I’m sure, the boundaries between work and social life become blurred with time. For instance, as some of my clients have expanded I have had to cover larger 12


distances in order to keep the work. Because of this, I try to undertake my far-flung stockaudits at weekends – this gives Di and I the chance to have a few hours together and often a whole weekend in the beautiful Wye Valley, where I can catch up with one of my interests, bird-watching. Due to the long hours spent working, always with my wife Di’s forbearance and support, we make sure that we take three weeks holiday a year, albeit only a week at a time. Our favourite destinations are the Greek Islands in the early and late summer and Canary Islands in the winter months. Skiathos is a particular favourite of ours, not least because our daughter was married there five years ago, with our two sons and three grandchildren in attendance. Last September Di and I and a group of friends stayed in a wineproducing chateau in the Medoc region of Bordeaux. Having spent my working life reverentially counting bottles from this magical, mystical and world-leading region, I was totally in my element. Days spent visiting the chateaux and towns and cities of Bordeaux was truly a lifetime travel highlight for someone so interested in wine and cuisine ( and those of you who have seen me will testify to that interest! ). I love working in the Licensed Trade, with varied clients and different situations each working day. I am saddened though that for many clients, changes in social habits and trends ( often coupled with huge rents and escalating overheads ) make survival ever harder.

I have recently had the honour of being asked to fill a vacancy on the Institute’s Council, which I am thrilled to accept. I have long been amazed at the work and attainments of Council and hope I can, in some small way, emulate some of our great luminaries both past and present. I hope to bring enthusiasm to the post and to support Council members in any way possible

Post Nominals Would any member knowing of a past member or non-member incorrectly using the post nominals M.I.L.S.A. or F.I.L.S.A. please contact the Secretary. In effect they are ‘passing themselves off ‘ as being part of a professional body and will in the first instance be reported to the local Trading Standards Office. There seems to have been a marked increase lately in this practice, so please help us stamp it out. Please check your local telephone directories and local press. If in doubt please check with the Secretary that these people have earned their qualifications.

New Members Hello, my name is David Worsnop. May I introduce myself as a new member of the Institute.

David Worsnop at the ‘hatting’ Museum in Stockport - ( See Page 14 for details of this intriguing venue )

Since I first met Chris in March 2005 at Ilkley he has been on my back to put pen to paper. Chris and the seminar team have given me great encouragement and support culminating in my passing the practical exam in October 2005 and the theory exam in March 2006 From my earliest recollections I have always counted money. My parents were newsvendors in Bradford and came home every evening with pockets full of shillings and pence, for those who remember them! I left school in 1966 and went to work at Morrisons (before supermarkets). After just a few weeks, I was promoted to aisle leader but I did not want the responsibility aged only 16 and left, what a silly move! After training with Corals I managed my first betting office in 1968. In 1972 I tried something completely different and went into engineering. My first wife and I divorced in 1978 and I moved to Surrey. My present wife, Carolyn and I have successfully run pubs and restaurants since 1987. In this situation I started to create my own style of stocktaking, firstly the old fashioned way with paper and pen, then onto a word processor and now on my P.C. In 1998 I had two heart attacks within a week, Tuesday, St. Patrick’s Day and Sunday, Mothers Day (Carrie has always said I did it to get out of working that week as we had 200+ bookings in the restaurant for the Sunday). I had an arterial bypass

in the June and have been in good health ever since.

I am now looking to building a future as a stock taker and auditor.

Later that year we came out of the licensed trade. I got a job stocktaking with Orridge but it turned out to be just counting in retail stores. In the second year with Orridge I was asked to become part of a dedicated team counting Asda Stores. This gave me a sort of promotion as team leader.

My main hobbies are rifle shooting for which I have won lots of medals and been county champion several times, and collecting miniature cottages. We are enthusiastic members of the National Trust and like to walk a few miles on our days off from the club and living near to the New Forest is a real bonus.

Washington Inventory Services came to England as Walmart bought the Asda Chain and they set up a new team of people solely to stocktake at Asda. Sensing a good thing I applied, and got, the position of Area Manager. All went well for about six months but the American system of group hugs and rousing choruses every hour became a bit wearing (not Cricket, old chap!)

David Worsnop M.I.L.S.A.

We came back into pub life on the relief circuit for a couple of years and then into our present position as Stewards in a private members club in Hampshire.

Contributors Many thanks to the members and others who have made this issue possible:Gordon Andrews, Rita Broadbent, George Giles, Trevor Knight, David Rutter, Rob Sutton, Diane Swift, Graham Thorpe, David Worsnop and of course not forgetting Ivor Deficit. Thanks also to Peter Hodgson and Rita Broadbent for proof reading this issue. Deadline for the October issue is 12th Sept STOCKAUDITOR


This and that Hat Works is the UK’s only museum dedicated solely to the hatting industry, hats and headwear! The museum was developed as a lottery funded regeneration project in Stockport, one of Manchester’s leading hatting towns. It is an award winning interactive visitor attraction housed in a restored Grade ll listed Victorian mill. Wellington Mill was appropriately once a thriving hat factory. Hat Works opened to the public for the first time in April 2000. Hat Works focuses on the development of the hatting industry from its humble beginnings in the cottage industry to the mass production of the early 19th century. Live demonstrations of working machinery combined with an extensive collection of hats and stimulating audio-visual shows create an experience, which is thought provoking, educational and fun. For more details visit

General Knowledge Quiz

A man on holiday in Scotland goes into a Pub for a drink and says ‘A Pint of your Best Bitter please’. Pulling a perfect pint the publican says, ‘There you are, sir, that’ll be tuppence’ ~Tuppence!’ exclaimed the customer. What are you talking about?’ ‘W The publican said ‘Today is the 100th anniversary of the brewery and all drinks are being sold at the original prices.’ The customer started drinking his pint and, looking around the bar, noticed four Scotsmen sitting at a table without a drink and looking very disgruntled. ‘What’s up with them?’

1. What was the name of the act comprising of Gemma Abbey and Chris Cromby who became the first UK Eurovision entry to receive no points overall? 2. What two word phrase is “Sweeney Todd” Cockney rhyming slang for? 3. Which TV family live at 742 Evergreen Terrace? 4. Denise, Barbara, Jim and Antony make up which TV family? 5. What Japanese word means “Loveable Egg”? 6. Who is known in history as “the father of computing”? 7. Which Doctor did the author Hugh Lofting write about in a series of children’s books? 8. In the TV show “Doctor Who” what do the letters stand for in “TARDIS”? 9. What is the most common street name in Britain? 10. In Britain, which University has more students than any other? 11. Which London railway station has the most platforms? 12. Which snooker player is nicknamed the Rocket? 13. What is the final event in a decathlon? 14. Who was the first Beatle to get married? 15. Which female singer became famous after starring in the BBC TV documentary “The Cruise”? 16. Which of the “Teletubbies” has a triangular antenna on their head? 17. On a standard keyboard, which is the largest key? 18. What are the two colours of Dennis The Menace’s jumper? 19. In “The Wizard Of Oz”, what was the Tin Man looking for? 20. Who wrote the poems “The Tiger” and “Jerusalem”? PRIZE VOUCHER for the first correct entry received in the office ! 14


asked the customer. With a sigh the publican replied ‘They, Sir, are waiting for Happy Hour’

54th AGM Swansea Bay The Towers Hotel at Swansea Bay is proud to be an independent, family run establishment. It is conveniently situated just a few minutes from Junction 42 of the M4. The Towers is equidistant between Cardiff International and Swansea airports, whilst Swansea Ferry Port, which handles passenger and car ferries from Ireland, is just a few minutes by car. It has never been easier to get to an AGM venue. Once there it has ample off road parking so you can get on with the serious business of pampering yourself. Built around the historic tower, a brand new annex offers 26 luxury rooms, making a total of 77 en suite bedrooms, all with air conditioning, satellite TV and internet access. The hotel is a popular venue for wedding receptions and sports teams with London Wasps Rugby Union side being regular visitors. On the ground floor of the new annex is a 13 metre long swimming pool with full leisure facilities including Jacuzzi, steam room, sauna and gym. On the top floor is the private residents lounge along with the ‘honesty bar’ – no more waiting for the night porter to arrive. The stunning beaches and cliffs of the nearby Gower Peninsula are within easy distance as are the beautiful Brecon Beacon Mountains. Other local attractions include several top golf courses, Swansea’s waterfront area with the new National Waterfront Museum and the Afan Forest Park, regularly voted one of the world’s top ten mountain bike destinations. This is a superb venue, one that took some finding, but that will be remembered for all the right reasons. We have managed to negotiate very favourable rates, but there will have to be a slight price increase on the package price, the first for three years. The basic package price this year covering two nights dinner, bed and The Resident’s lounge with breakfast, half a bottle of wine on the Friday and ‘honesty bar’ Saturday nights, use of the leisure facilities, entertainment, lunch on the Saturday and, of course attendance at the AGM will be £160.00. However for twin or double occupancy we have managed to reduce this price still further to £150.00 per person ( the same as for the last two years ! ) Make a date in your diaries now for what promises to be another successful AGM weekend. We are still looking at trips for the Friday but there is a wealth of activities that will make the weekend that bit special. For those of you who want to extend the weekend and add either the Thursday or Sunday nights to the package there are again special rates including dinner and wine in the evening. Full details will be on the booking forms coming out early in the New Year. In the meantime if you want to have a look at the hotel why not visit their website

The new Annex at Night and see what is in store for you. STOCKAUDITOR


Ivor Deficit As you wend your merry way across the lanes and bye-ways of jolly old Blighty, off on your summer hols, think of those of us left behind to generate some spectacularly bad stock results in your absence. Many of you will have been abroad to the lands across the sea and may have been perplexed by the continental speaking. Just to keep you abreast of foreign developments, I am happy to present some carefully chosen phrases for the auditor abroad:

Dos vidanya Didn’t I meet you at the A.G.M. in Moscow?

Who are you lookin at jimmy? It is a pleasure to be visiting your delightful city of Glasgow. And finally, for those of us who have to communicate with the ILTSA office:

Voulez vous coucher avec moi ce soir?

Zwei bier mit zwei cognac bitte.

I seem to have mislaid my dipstick.

I am the stocktaker, it is time for my morning refreshment.

Tha’s a reet daft southern softie tha knows.

Rauchen Verboten

I am delighted you are taking the forthcoming exam in Swindon.

Ou est la plume de ma tante? I have dropped my biro behind the kegs in the cellar.

No cigars to count then?

Ich Bin ein Berliner. Could you direct me to the Dog and Duck please.

Y Viva Espana. This Rioja is a bit iffy.

Que sera sera I am happy to agree with your valuation.

La dolce vita Nice looking bar maid/man/person/operative!

La Cosa Nostra

I am a qualified stock auditor and so I am always right.

Council of the I.L.T.S.A.

Dieu et mon droit.


Training courses held in March and October - Full details on

Residential Training Seminars October 19th to 23rd 2006 For further details on all aspects of the Institute contact the Secretary, Diane Swift on 01422 833003 Always look for the letters


Council Changes Due to ill health David Ganney has decided to resign from Council. I am sure that you would all wish to join with Council in thanking David for his efforts and wish him a full recovery. In the interim, Rob Sutton has agreed to join Council whilst awaiting ratification at the AGM next May. This was felt necessary because of the ever increasing work load for the remaining Council members. We would welcome further applications from members willing to serve on Council.


ISSN 1471 - 0471



In This Issue .....

Page 4 Cyclops System

Licensee fined record £9,000 for ‘tipping’ Page 8 New Generation of Brewers

Ghassan Fakih, licensee of the Bell Inn in Market Harborough was found guilty at the local Magistrates Court of three offences of ‘tipping’. In addition to the record £9,000 fine he was also ordered to pay £607 costs. This is believed to be the biggest fines levied for ‘tipping’ under the 1990 Food Safety Act. His actions have been condemned by local licensees who are worried that it gives other pubs a bad name. Perhaps his surname is very apt in view of the nature of the offence. During a routine visit to the pub in March, Trading Standard Officers saw Bacardi, Gordons gin and Smirnoff vodka on sale at £1.70. When tested for authenticity, they were found to be cheaper brands that had been poured into branded bottles.

Page 13 Long Mixed Spirits

Magistrate Pat Middleton told Mr.Fakih ” These offences are a deliberate and significant fraud on the public at large. You will be fined £3,000 on each charge and if it had not been for your early guilty pleas it would have been £4,500.” Philip Scratchard, a spokesman for the International Federation of Spirit Producers ( IFSP ), said “ The vast majority of landlords ensure their customers are served what they ask for and pay for, but there is still a small minority that think that can get away with this activity.”

Page 16 Training Course

However an IFSP survey in 1999 claimed one in twelve outlets were refilling branded bottles. Increased action has seen this rate fall to an estimated one in fifty outlets. As stock auditors we can often spot ‘tipping’ and are in an excellent position to warn our clients about the consequences of being caught.

ILTSA TRAINING COURSE - Wiltshire Golf Club - 19th - 23rd October 2006 - A FEW PLACES LEFT

From The Editor

Chris Swift Tel:- 01422 316641

I feel that this may well be one of the most interesting issues of the ‘Stock Auditor’ – our cover story proves that at last the authorities are stamping down on the practice of ‘tipping’. Tipping has been featured in our magazine many times and any help that we can give in stamping it out should be welcomed. In addition the implementation of the new UK duty stamp from 1st October will

calls are coming in as a constant stream. Why so many changeovers ? – who knows but any advice that we can give our clients about increasing , or even maintaining profitability has got to be a good thing. The Best Practice documentation has gone down well, Linda Arthur would welcome any feedback that you may have on its implementation.

need to be brought to our clients’ attention. Mentioned briefly in the last edition of the ‘Stock Auditor’ the Cyclops system of beer tasting notes is given the prominence that it deserves – any scheme that keeps cask ale alive and well should be supported and if necessary our clients informed of it. Whilst on the subject of training espTM, who last year won the BII training awards, have launched a new training day that is open not only to licensees but to our membership as well. Full details of the course and the new spirit concept are given on page 12 & 13. I am booked on a course in early November where I hope to pick up tips and suggestions to pass onto my clients. They would welcome calls from you so please use the contact details provided, mention the ILTSA, and attend a course at a venue and date convenient to yourself. I have never known such a busy time for changeovers as at present. Both personally and through the Institute Office the


01968 670600 President & Chair of Exam & Training

Trevor Perrott F.I.L.S.A.. 01483 829437 Treasurer

Chris Swift F.I.L.S.A.

On a more negative note we have had a few complaints from members about infringement of our Code of Practice, in particular blanket mail shots of particular areas. Whilst Council have no problem with the practice please take the time to read the article on page 10 and stick within our guidelines. Food stocks seem to have taken on a life of their own after the article by Graham Thorpe in the last issue so keep the correspondence coming. Trevor Knight continues his series on the new generation of British brewers and if you want further information on the three breweries covered in this issue all seem to have interesting websites to visit. With the mimimum wage set to increase again on the 1st October, the new duty system commencing on that date our clients are going to need all the advice that we can offer. Enjoy the read, and thanks to everyone who has contributed to this edition of the ‘Stock Auditor’.

This magazine is published by the Institute of Licensed Trade Stock Auditors. Whilst welcoming any contributions, the editor reserves the right to alter or amend them if necessary. Any opinions expressed are not necessarily those of the Council and are accepted only on that understanding. No part of this magazine may be reproduced or transmitted without written permission of the publishers. Printed by :- Pickles Printers, Halifax, West Yorkshire 01422 353239 All Subsciptions payable in advance. Published 6 times per year post free Annual Subscription £24.00 © Institute of Licensed Trade Stock Auditors 2006


Steve Berry F.I.L.S.A.

01422 833003 Marketing & Editor ‘Stock Auditor’

Ron Foster F.I.L.S.A. 01793 771959 Regional Reps

Rita Broadbent F.I.L.S.A. 01274 870989 Benefits & Equipment

Mike Murdoch F.I.L.S.A. 01254 247496 Press Officer & PR

Linda Arthur F.I.L.S.A. 01372 465949

Rob Sutton F.I.L.S.A. 01455 841799

View From The Chair

George Giles Tel:- 0191 386 7699

Going back a few more years than I care to remember; the 1970’s to be precise, I was working for Vaux Breweries of Sunderland on the Managed House and Tenanted Estates, and I well remember a directive from the hierarchy being passed to all the district offices. It indicated that any keg of beer or lager which was uplifted, for whatever reason, would not be credited if it contained 2(two) gallons or less. This of course did not go down well with either the managers or the tenants and was in fact discussed at all levels of N.A.L.H.M and the local tenants stream meeting which were held monthly. The brewery stood their ground and told all their licensees that this would be put into operation. After a while things calmed down and it was accepted. Two gallons or less from an 11gallon keg or a 22gallon jumbo to most seemed fair. I wonder though, what those managers and tenants would think of the latest bashing some leaseholders, tenants and managers have to take. I was recently doing a stock audit in one of my outlets in Northumberland and my client informed me that he was waiting for a credit on a 22 of JSS. It had been uplifted but the brewery refused to replace it or to give him credit as there was only 18.7 gallons in the container and they required 19 gallons plus, in any container returned. Now, I do think this is very unfair and is just another piece of opportunism by the big boys to put another “tax” onto the already heavily burdened landlords. The pub company involved are trying to get credit however I will not be holding my breath on that score. I find the track record of pub companies helping beleaguered licensees to be virtually nil. Having come across that case, I heard of two other similar incidents and both were from the same brewer. I am thinking that their reasoning may well have a V.A.T implication. I would hope that the quality of the product they send out is 100% and that their service to the “bread & butter” clients is as efficient as is their quickness to reject credit or replacement beer. I feel it is time for stronger controls on the bigger players in the industry to match that on the smaller ones! You may remember in the last edition of the magazine that I told you about the changeovers where the incoming client had refused to take part bottles of spirit, part kegs of beer, food etc. I understood that they had been told this on the pubco training course. I did eventually speak to the trainer involved. He said he did not say, “do not take any part bottles” etc. but that he stood by the guidelines of the pubco involved. That in a nutshell, is “be aware of what you are buying / taking over at a changeover”. I have no problem with that so I asked if I could sit in on one of these courses and was told I could have a 10min. Q&A session; BUT I MUST RUN IT PAST THE PUBCO FIRST. I did as requested; spoke to the training lady, assured her that I was not looking to cause trouble but would like to clarify the changeover practice with the trainees. She said that was OK with her but that she would have to ask other colleagues before I could go ahead. That was a month ago and I am still waiting for a response! I am not confident of getting my say but I will report at a future date if successful. So once again I say “do not hold your breath”.

s e l i G e g r o Ge

OFFICE DETAILS Tel :- 01422 833003 Brockwell Heights Brockwell Lane Triangle Sowerby Bridge HX6 3PQ

ILTSA CALENDAR 2006 2006 October 18th & 19th Refresher Day & Examinations, Wiltshire Golf Club, Swindon October 19th to 23rd Training Seminar , Wiltshire Golf Club

2007 May 11th to 13th 54th AGM - South Wales

AVAILABLE FROM THE SECRETARY Taking Stock Books Goods Received Books Bar Requisition Books Allowance Books Flexible Dipsticks Sectional Dipsticks Institute Ties Membership Lists Self - inking stamps

FELLOWSHIP Any member, with the requisite seven years full membership, can apply for fellowship. Please contact the Secretary for details. Any applications will then be placed on the agenda for the November Council Meeting STOCKAUDITOR


Cyclops Scheme New ‘wine-like’ tasting scheme set to revolutionise real ale sales Taking lessons from the UK wine industry, CAMRA, the Campaign for Real Ale, and 14 real ale breweries launched a new initiative called ‘Cyclops’ at the Great British Beer Festival. ‘Cyclops’ aims to demystify real ale after research showed that 1 in 3 people would try more real ale if its characteristics were made easier to understand in pubs. Wine sales have steadily increased over the last 40 years. In 1960 just over 1 million hectolitres of wine were consumed in the UK. This had risen to 4.8m in 1980 and to 13.8m in 2005. This growth has been boosted by the efforts of the industry to promote wine by giving more information to the consumer. Taste descriptions on bottle labels, emphasising the grape varieties used and the coding by number or letter of white and red wines to give the consumer an idea of the sweetness, dryness or how full bodied a particular wine is. The system is now understood by most people who buy wine on a fairly regular basis. Declining beer sales in the UK have brought beer consumers and brewers together to revitalise the market for real ale, Britain’s national pub drink. Following the success of the wine industry to make wine more accessible to all consumers through simple tasting notes Cyclops will use common language to explain what different real ales should look, smell and taste like. Sweetness and bitterness are the two dominant taste qualities of real ale and Cyclops using a scale of 1 to 5 for each enables drinkers to work out how sweet and bitter they like their beers. 4


The new scheme was the brainchild of David Bremner, Head of Marketing at Everards Brewery in Leicester. Everards pilot scheme aimed to promote its beers to new consumers who may have never tried real ale before or who had only tried a few pints in the past. By using attractive imagery and simplified language, real ales are described on promotional material such as beer mats, posters, tasting cards and pump-clip crowners to inform consumers of what they are buying. This information will also be placed on the back of beer handpulls to keep pub staff informed of what the real ale is like. Tony Jerome, CAMRA’s Senior Marketing Manager said, “Real ale is an incredibly complex drink with an enormous range of styles and tastes. Cyclops will demystify real ale so drinkers will know what a beer will look, smell and taste like before they part with their cash at the bar.” Jerome continued, “A great deal of skill and care goes into the brewing of real ale and there are many thousands of dedicated connoisseurs

and enthusiasts which has led to a whole new and fascinating language behind beer tasting. Research shows, however, that drinkers who are less familiar with real ale want to know in easy to understand terms what the beers taste like. I am convinced that Cyclops will revitalise the real ale market by enticing younger drinkers, both male and female to try our

national drink. They will quickly learn to appreciate its complex flavours and we are confident that they will soon become enthusiasts.” The new scheme is called ‘Cyclops’ due to the one eye, nose and mouth imagery used on the promotional material. 14 real ale breweries, from across Britain, have already signed up to the campaign and will be using it on their beers in pubs. The 14 breweries are: Everards (Leicestershire), Wolverhampton & Dudley Brands (National), Woodforde’s (Norfolk), Camerons (County Durham), Hook Norton (Oxfordshire), Fuller’s (London), Refresh UK (Oxfordshire), Robinson’s (Cheshire), Hall & Woodhouse (Dorset), Elgoods (Cambridgeshire), Wadworth (Wiltshire), Titanic (Stoke on Trent), Charles Wells (Bedfordshire), Caledonian (Edinburgh) 32% of all adults polled agreed that a universal real ale scheme, similar to the wine industry, that simplifies real ale, would encourage them to try more real ale. 35% of female regular pub goers also agreed with this statement. 55% of those that said they drink real ale ‘often’ said they would try more real ale if a scheme was introduced.

Cyclops Scheme 43% of those that said they drink real ale ‘sometimes’ said they would try more real ale if a scheme was introduced. 40% aged 18-24 year olds said they would give real ale a try if a scheme was introduced.

prefer and know how bitter and sweet they like their beers. Once someone has found out their profile they can try other beers that they may not have heard of in other pubs that match their criteria.”

Tony Jerome continued, “There are approximately 2,500 real ales on today’s market and it is impossible for everybody to know what each beer looks, smells and tastes like. The market research shows some very interesting figures proving that a universal scheme, supported by the real ale industry, that demystifies real ale, will encourage more consumers to give it a try. With so much choice and many different beer styles available a scheme like this is needed to help people find out what real ales suit their taste buds. Consumers will be able to create their very own real ale profile by finding out what beer styles, colours, smells and tastes they

Tony Jerome concluded, “We are calling on every real ale brewer in the land to join the scheme. Real ale sales have been in decline in recent years but there has been a huge increase in the number of breweries with an extra 60 starting up in the last 12 months alone. With thousands of real ales for people to try, there is something out there for everyone. It is a matter of giving the new consumer the information to make real ale easy to understand, help them find which beers they prefer and with more real ale breweries signing up to Cyclops I believe we have the solution to increase real ales appeal to younger markets.”

For further details of the scheme visit

An example of tasting notes created to educate drinkers with the ‘Cyclops’ system STOCKAUDITOR


Members Viewpoint With reference to the interesting article in the StockAuditor Issue 66 about food stocktaking by Graham Thorpe. I also take foodstocks for many of my clients and by and large his modus operandi and comments were a reflection of my own ways. I do not however fully agree that stock should be given a general value, I believe that it should all be counted apart from unidentifiable freezer stock and produce which is either dead or dying. If I were to try and give mere values for fridges, freezers and other areas most of my clients would be aghast! If too many values are on the stock report then the client might as well use the purchases figure as their consumption figure and do away with the expense of having the stock counted. To solve the missing invoices we give a cumulative food GP% for the current year so we add to the current stock any “lost” invoices from previous results. This way the client knows the position for the current year. I date stamp all invoices and request the clients’ book-keeper inform me of any missed invoices. If any appear after the year end they have to be accrued by the accountant so he can establish if our GP% is the same as they are giving the client. It is usually at this point, and is often the case, that if the two GPs are not the same we tell any unsuspecting accountant that we extract the cost of cleaning materials from the dry goods invoices and we suggest that they should do the same. No mention was made of staff feeding in the article. Some of the larger clients, with say over 20 staff to feed daily, ask me to make an allowance. I have mixed feelings in this area as it is often abused by the chefs to reach a target GP% involving a bonus. I would be interested to learn how Graham’s client only managed 1% GP on his ice cream! Charles G. Robinson MI.L.S.A. 6


Calculating Units of Alcohol in a Drink Take the Volume of liquid in ML, multiply it by the ABV and divide that figure by 1000 to give you the units of alcohol e.g. 175ml glass of wine at 13.5% ABV ( 175 x 13.5) / 1000 = 2.36 units 35ml Spirit at 40% ABV (35 x 40) / 1000 = 1.4 units Pint of premium lager at 5.1% ABV ( 568 x 5.1 ) / 1000 = 2.9 units The strength of an alcoholic drink depends on the amount of pure alcohol or ethanol it contains. By law, in the UK, the Alcohol by Volume (ABV) percentage has to be clearly displayed on all packaging. Alcohol units were devised to help people monitor their drinking – recommended daily alcohol levels are 3 – 4 units for men and 2 – 3 units for women.

Post Nominals Would any member knowing of a past member or non-member incorrectly using the post nominals M.I.L.S.A. or F.I.L.S.A. please contact the Secretary. In effect they are ‘passing themselves off ‘ as being part of a professional body and will in the first instance be reported to the local Trading Standards Office. There seems to have been a marked increase lately in this practice, so please help us stamp it out. Please check your local telephone directories and local press. If in doubt please check with the Secretary that these people have earned their qualifications.

Best Practice Changeovers I carried out a change of ownership valuation recently and took the opportunity to use the Best Practice Guide and Agreement Form, for the first time, now that it has been agreed and finalised. I was working for both parties and had not worked for either party beforehand, so I was going in “blind” to the stock list, layout, circumstances of the client etc. I had exactly one week’s notice of the change, which was a Freehouse. There was no food to be valued, just liquor stock, cleaning materials and glassware. I posted both documents, explaining that outgoing and ingoing should read them and that they would each be asked to sign the form in agreement of the guidelines. I was slightly apprehensive, as I had never met either party. The wording in my covering letter was as follows: “In accordance with the guidelines laid down by the Institute of Licensed Trade Stock Auditors I enclose two copies of “Best Practice with Regard to Licensed Trade Stock Valuations at Change of Business Ownership”, one each for you and the purchaser to read. The document includes reference to food valuation and other sundries, which you should ignore if not applicable. I also enclose an “Agreement of Terms for Licensed Trade Stock Valuations at Change of Business Ownership”, which you should both sign on the day of the transfer, after you have read the Best Practice document.” (I did not know there was no food to be valued at the time I wrote the letter.)....... “Please supply as many most recent invoices showing actual cost prices paid for stock, sundries and glassware that are to be included in the valuation, as you are able, on the day of the transfer.”

On arrival, I counted the stock first, checking for out of date stock, carrying out hydrometer tests etc. in my normal manner. Three folders of invoices were waiting for me, although I had downloaded a price list from the ILTSA web site just in case. I then asked both parties if they had read the Best Practice document and produced my file copy of the form for them both to sign. ( In retrospect, I think it would have been better to have dealt with the form straight away, but it was early in the morning and I thought it best to tackle it after a cup of tea. ) I gave a brief outline of the contents of the document and said that it’s purpose was to ensure that both parties understood and were happy with the valuation process, understood their responsibilities with regard to the valuation and accepted that any query with regard to the valuation had to be made while I was on site and could not be raised retrospectively.

I was also very pleased that my clients appeared to be very happy that the document made their responsibilities clear and gave them a greater insight into how the valuation would be carried out. In addition, it was my feeling that the documents posted out before the valuation added some authority to my covering letter, terms and quotation. An all round success! If anyone else uses the documents ( and I suggest that you do! ), please let me know how you get on. The document can be downloaded in PDF format but the Agreement Form is a Word document as you will have to fill in the relevant spaces. In addition you will be able to ‘personalise’ it with your company details etc. The files can be downloaded direct from our website

They both said they were very happy to sign and did so immediately. In conclusion, I was very pleased that the documents gave me some security with regard to my responsibilities as a Stock Auditor.

sign on, click on the ‘Members’ tab and then click on ‘downloads’ below the tabs. Just click on the appropriate link and the file can be printed or saved to your computer. If you are having problems accessing this, a hard copy can be obtained by contacting the secretary. Linda Arthur F.I.L.S.A. STOCKAUDITOR


The New Generation

Trevor Knight F.I.L.S.A.

Trevor Knight continues his journey across the country in search of the new breed of Britain’s brewers.

Part 22 - Berkshire & Oxfordshire For the next part of our journey we travel westwards away from the hustle and bustle of cosmopolitan London, along the River Thames to the rural and beautiful countryside of Berkshire and Oxfordshire. I am tempted to prolong my journey along this peaceful stretch of the River, recalling my walk a few years ago along the Thames Path. Readers may remember my series Taverns on the Thames, but this series is about breweries, so we must press on. One of the most delightful spots along the river west of Reading is the elegant Edwardian town of Pangbourne. The town was home to Wind in the Willows author Kenneth Grahame and the Swan Hotel provided accommodation for Jerome K.Jerome’s heroes from Three Men in a Boat. In the hills five miles west of Pangbourne, Royal jubilees are commemorated by trees of varying thickness in the village of Yattenden. Here houses patterned with black timbers against white paintwork dominate one side of The Square, the

opposite side, which includes The Royal Oak public house, is rose-red brick. Plaques at the village hall and on the Well House record the occasions that Yattenden has won Berkshire’s Best Kept Village competition.

After a twenty year career in the building trade and working on restorations for English Heritage and The National Trust, Helen and Dave Maggs’ interest in home brewing led them to make brewing their full time occupation. Before moving to Yattenden, their WEST BERKSHIRE BREWERY began life in Frilsham in

1995. It quickly outgrew its original five-barrel capacity plant situated in outbuildings behind the Pot Kiln pub and Helen and Dave converted an old bakery in nearby Yattenden into an additional 25 barrel brewery. Demand was so high that it was necessary to brew several times a week. In 2000 Yattenden Estates offered a site incorporating outbuildings for brewery and cold store, housing for the brewer and a small shop. Sales continued to grow and in 2006 the brew house was extended and new brewing equipment installed which will see output capacity increase to 80 barrels per week. One pub is owned and Free Trade outlets are supplied throughout Berkshire and Oxfordshire. At least one different additional beer is brewed every month The rolling hills of the Berkshire Downs spread westwards to the Wiltshire border, the springy turf providing gallops for thoroughbred horses trained and stabled in the area. Our destination for our second brewery is in the far west of the

West Berkshire Brewery produce a wide range or originally named beers including.....


MR.CHUBB’S LUNCHTIME BITTER ( 3.7% ABV ) A traditional beer with all English hops and a good bitterness balanced by Maris Otter malts. The beer is named after the brewer’s father who was lock-keeper at Whitchurchon-Thames and was nicknamed Mr.Chubb.



MAGGS MILD ( 3.8% ABV ) An easy-to-drink southern mild with a good balance of malt and hops for the style. This dark red beer has a short, dry finish

Originally brewed to commemorate the 1,000th brew and made from single variety hops from the only remaining old Berkshire hop garden at Kingston Bagpuize. Medium in colour with a distinctive hoppy flavour.

The New Generation county near the old Plantagenet town of Hungerford, famous for fishing the rights to which were granted by John of Gaunt in the 14th century.

JESTER ORGANIC (3.5% ABV) An amber coloured beer - fruity and slightly buttery with excellent hop aroma supported by pale malt. Aroma and bittering hops balance in the mouth leading to a dry, hoppy finish

BUTTS BREWERY, the first commercial brewery in West Berkshire since the Phoenix Brewery in Newbury closed in 1923, was set up in 1994. Founder Chris Butt, always interested in pub culture, decided to join the ranks of micro-brewers when the food production company in which he was a partner was sold in 1991. A Somerset lad, Chris spent some time learning his new craft at local Butcombe Brewery and when they expanded in 1993, he purchased their 15 barrel plant. Suitable premises for a brewery were eventually found in half of a converted Dutch barn on the outskirts of Great Shefford village a few miles north of Hungerford. Many names and designs were considered for the Brewery/first beer name - as Chris’ surname is Butt, with its brewery connections that was the obvious choice. The first brew of malty Butts Bitter (4% ABV) was rolled out in September 1994 and was readily accepted locally with steadily increasing sales. In 2002 the brewery took the decision to become one of only a handful of totally dedicated Organic breweries in the UK and all beers are certified by the Soil Association. Dave Price has now joined Chris and has become a familiar figure hurtling around the countryside in the Brewery’s unique dray - a vintage motorbike and sidecar resplendent in the Butts’ livery!!

BUTTS’ TRADITIONAL (4% ABV.) A rich golden beer with a hint of fruitiness.

The bike, which can safely carry 3 casks in the specially imported cargo box, (a coffin-like structure that bolts on in place of a conventional passenger carrier) fills in for short emergency deliveries and has not replaced Butts more conventional delivery vehicles which supply some 60 outlets. We now head north across Berkshire into North Oxfordshire to Witney - the historic blanketmaking town which preserves a Cotswold market town atmosphere Pollarded lime trees and Georgian houses built for master weavers or tradesmen surround the green. The town also has an unusual Butter Cross with a gabled roof crowned by a clockturret and a sundial, all resting on 13 stone pillars. WYCHWOOD BREWERY is located in the town on the fringes of the ancient medieval forest The Wych Wood, at the old Eagle Maltings built more than 150 years ago. Myths and legends associated with the ancient Wood provide inspiration for Wychwood’s beer labels.

BARBUS BARBUS (4.6% ABV.) Pale malt in this amber beer is tempered with a hint of crystal malt, well-balanced by hops and fruit leading to a long, complex and bitter-sweet finish

The brewery was founded in 1983 by two local characters, Paddy Glenny and Chris Moss but is now owned by Refresh UK and has recently been enlarged to incorporate a new Brakspear Brewhouse - Wychwood took on a licence to brew Brakspear beers after the closure of their Henley-on-Thames brewery in October 2002

Jeremy Moss, Head Brewer, sources barley from various growers, including The Prince of Wales’ Home Farm at Highgrove, for organic Plumage Archer barley which gives rich depth of flavour to the organic beers, Duchy Originals and Wychwood’s own Circle Master. Beers contain local water from the River Windrush and no additives are Continued on page 11 used. STOCKAUDITOR


Code of Practice

Please respect your Code of Practice ! Practicing members of any professional body have a responsibility to adhere to the Code of Conduct of that organisation. On joining the Institute you are asked to sign a copy of our Code of Conduct which is binding to all and is there for the benefit of every member. From time to time Council are approached by members concerned that the code has been infringed. It is felt that in most cases although the Code has not been violated the spirit of the Code has not always been upheld. The majority of complaints have been about mail-shots to premises within a specific area. Many of us use mail-shots from time to time and that in itself is a perfectly acceptable business practice as long as :-

1). Members do not claim, or imply, superiority for their services over those offered by other members. 2). Although a member may list services that are available no fees may be quoted or fee comparisons be used. 3). Any member wishing to use either the Institute’s name or logo should first send a draft to the Secretary for approval. 4). Reasonable care is taken to ensure that other member’s clients are not targeted. It is important that members do not gain work in an ‘unprofessional’ manner and due consideration should be given to other practicing members with the appropriate standards of etiquette being applied. So please consider the effects of your mail-shot carefully. How 10


would you feel if another member approached your own clients with a view to taking on that work? If it becomes apparent that a fellow member is already undertaking the work then it would be good manners not to follow up that lead. There is more than enough work out there, either licensees not using a stock auditor at all or

No one doubts that working as a self-employed stock auditor is hard work and that losing a client is disheartening but seeking new work is an essential part of maintaining a thriving business and we must all do it.

.......There is more than enough work out there - without ‘poaching’ from other members ! using an unqualified stocktaker, for mail-shots to be effective. “Poaching” is unacceptable and contradicts the Institute’s code of conduct. There will be times when the client themselves will seek to change their stock auditor, either as a matter of policy or because the client is offered an additional service or maybe the business relationship has broken down. In all cases we must, not only stick to the Code of Conduct, but consider how you would wish other members to treat you in a similar situation. Provision is made within the code when this situation arises and it is there to prevent animosity and bad feeling amongst members.

Copies of the Code of Practice can be obtained from the website or by contacting the Secretary. Perhaps the important point is not only to adhere to the words of the Code but also to try and abide by the spirit of the Code. ILTSA Council of Management

Retired Members The ‘Retired Members’ category is to enable members to remain in contact with the Institute. Retired members will not be eligible to take part in any marketing organised by the Institute ie website listing, Trade Press advertising and the Member’s brochure, as these all imply that you are willing to take on new work. However they can still enjoy benefits such as the AA scheme, receive the ‘Stock Auditor’ and the many other offers that are made available to the general membership.

New generation Wychwood produce a wide and interesting range of beers including FIDDLER'S ELBOW (4.5% ABV.) An amber beer, complex with a spicy hop aroma and suggestion of cinnamon. Easy drinking with a crisp refreshing finish. CIRCLE MASTER (4.7% ABV.)

An organic golden pale ale of exceptional taste and character. Refreshing citrus and delightful malt flavour with a spicy bittersweet finish.

The fact of the matter Food operations must be profitable ! It is usually felt that achieving a good gross profit on food is a far more difficult exercise than on the liquor operation. In a pub for instance, it is highly likely that the portions will be large and very little planning goes into the daily menus. In a restaurant, expensive out-of-season items are sometimes used to excess to impress the customer. The Gross Profit has to be high enough to sustain the indirect costs of running the operation and not just an add-on to help the cash flow or to keep one of the owners or tenants occupied. What advice can be tactfully given to clients whose food operation is costing them money instead of contributing to the net profits of the business as a whole? *

Look at the equipment-plates, soup bowls, dessert dishes, ladles and scoops.


Look at cuts and quality of meats-a cheap cut may need more trimming. It’s time consuming and wasteful.


Look at the customers-“ladies who lunch” may like a daintier portion than a hard working plumber. Consider the same dish at two prices.


Look at seasonal produce- not very fashionable these days but still cost effective.


Look at suppliers- Advise the client to be specific when ordering otherwise the supplier will surely send to most expensive in the range. And advise a change of supplier if you know a better one.


Look at suppliers again- do they send a delivery note with the product and is the delivery checked and signed for. Are there any standing orders for milk, eggs etc.

Even if you do not do the food result for your client, you may decide to offer to review the food operation ( for a price ) by preparing an audit based on your experience and knowledge, particularly if you are driven mad by seeing the obvious signs of decline in service and profit every time you visit to do the liquor stock.

The Fact of the Matter is: Food operations must be profitable HOBGOBLIN (5% ABV.) A powerful, fullbodied, copperred wellbalanced brew. Strong in roasted malt with a slightly fruity character and moderate bitterness. My thanks to the Breweries for permission to use their company logos and beer labels from their web sites. Next time we will be travelling eastwards to visit two breweries in the Chilterns and one in my home county of Bedfordshire.

Common sense says: Portion control is the tool to use. (and these days there is information on the internet from where I got the following guidelines !) Plaice, cod, haddock fillet 8 portions per kg Cod and haddock on the bone 6 portions per kg Plaice, turbot, brill on the bone 4 portions per kg Salmon inc head and bone 6 portions per kg Crab or lobster meat 250-360g per portion Boneless roast beef 6-8portions per kg Stewing beef 8-10 portions per kg Leg of lamb 6-8 portions per kg Stewing lamb 4-6 portions per kg Leg of pork 8 portions per kg Duck and chicken 360g per portion New potatoes 8 portions per kg Old potatoes 4-6 portions per kg Cabbage 6-8 portions per kg French beans 6-8 portions per kg Peas 4-6 portions per kg Spinach 4 portions per kg



New 360oesp™course DRIVE PROFITS WITH 360° esp ™ In today’s retail-focused society, the key to success is in offering a great customer experience. Help your licensees take their business to the next level with the new 360° esp™ training course - brought to you by Diageo Great Britain and the award-winning esp™ team. What is it? 360° esp™ training course is the latest development from the esp team. The esp™ ( environment, service, product ) programme, developed by Diageo Great Britain (GB) is a nationwide free industry training course for Free Trade licensees and their staff. ( This course is also being rolled out with national PubCos ). This free one-day training course focuses on driving higher profits through simple yet effective techniques. The programme runs 4 days a week and aims to raise standards within the industry including environment, customer service and quality of products being served. Staff from more than 45,000 outlets have been trained since the programme was launched in 2001. Outlets trained by the esp™ team have grown their spirit volumes by up to 15%. * What will licensees learn on 360° esp ™ ? During the course licensees will approach running a bar from every angle, to give them an all-round picture of how to maximise the potential of their outlets and build their business. 360° esp™ introduces easy-to-understand concepts and useful tactics in a practical, handson way using ‘EDIC’ – Explain, Demonstrate, Imitate and Consolidate. The interactive simulations and role-plays offer plenty of opportunity to learn, practice and taste throughout the day. Licensees will receive a training manual ( with interactive CD ), which has been specially designed to help them circumnavigate their tour of 360°. They will also receive a free toolkit worth £250. ( Including 72 NEW Long Mixed Spirits glasses - see page 13, bar runners, ice buckets, lime wedger and many more useful items ).

professional training industry, each trainer has also previously run and managed a pub or bar.

Who is 360° esp™ for? All decision makers and licensees who want to give their business an all-round kick-start - 360° esp™ is the course for them. esp™ is the only On Trade training course that also has relationship building programme, esp™ Affinity. Upon passing a mystery shop outlets will become members of esp™ Affinity programme and qualify for preferential business

The free training course covers :THE GUINNESS ® STORY Uncover the history of an iconic brand

support offers and discounts from industry suppliers. They also benefit by collecting esp™ points and redeeming them for a range of desirable merchandise. See how 360°esp™ can benefit your relationships with licensees and how it will increase their profits. Book yourself on a free course by calling

0121 472 9020 ( Please mention ILTSA ) or book via e-mail: BRAND KNOWLEDGE We unveil the latest brands and explore some old favourites



How to make quality brands work for you

Understanding alcohol units in every drink

SPIRIT PRODUCTION Where cheap brands stop and quality continues



The evolution of ‘The Perfect Serve’ see page 13

W h a t a r e t h e esp ™ t r a i n e r s ’ credentials ?

Staff training, recommendation skills and customer service


As winners of the BII’s National Innkeeping Training Award**, the esp™ professional training team have been recognised as ‘providing outstanding value to the on-trade’ – the ultimate endorsement of training excellence within the pub sector. With a combined experience of fifty years in the STOCKAUDITOR 12

MERCHANDISING The importance of correct merchandising to grow profits

Calculating the profits licensees an make - realistic results in excess of £ 5,500 per annum. ***

* SOURCE = AC Nielsen data for Diageo GB. esp™ trained outlets’ spirits volumes grew between 7% and 15% over non-trained outlets 2004 - 2006. ** SOURCE = First place winners in the BII NITA Supplier Training Award category, 2005, for esp™. *** Diageo GB 16oz esp ‘Perfect Serve’ trials 2005 to 2006. The ESP, GUINNESS and SMIRNOFF word and associated logos are trademarks. © Diageo Great Britain Limited 2006

Diageo Great Britain is a member of the Portman Group - promoting responsible drinking.

Long Mixed Spirit Introducing the Long Mixed Spirit WHAT IS IT? A concept that offers licensees a huge opportunity to increase their spirit sales. Functionally, Long Mixed Spirits is about taking a specially designed, toughened iconic 16oz glass (12oz also available), packing it with ice, pouring a double (50ml*) measure of spirit over the ice, loading it with mixer and then garnishing it with a wedge of fresh fruit.

THE PROFIT OPPORTUNITY By trading up a mere 5% of beer drinking customers, and 20% of single spirit drinkers to a Long Mixed Spirit, this new initiative could create £5,500 of incremental profit per annum for licensees. **

WHAT’S THE APPEAL FOR LICENSEES ? - Increases cash contribution per drink, delivering 10% more profit*** than a -

draught or packaged product retailed at the same price point Broadens occasions on which the most profitable category can be ordered Can create a real point of difference from the competition Creating a ‘drinks theatre’ means customers stay longer and return You have an opportunity to ‘up-sell’ by recommending premium spirits



50ml SMIRNOFF® (No. 21) Red vodka &

180/200ml mixer

Recommended Retail Price to customers



Gross Profit Percentage



Potential cash margin for licensee



Units of Alcohol per glass ( rounded up to one decimal place )

1.9 Units*

2.8 Units*

This equates to incremental profit of £1.08 per long mixed spirit (Free Trade Model–Cost Prices from key on-trade retailer’s 2006 Price List)

WHY A 50ML* MEASURE? In terms of flavour and value for money, new research shows that a 50ml* standard serve is the customers’ preferred size.** - In terms of responsible drinking, there are less units in this serve (e.g. using 50ml of quality vodka brand such as SMIRNOFF® No. 21 (Red) vodka and a mixer) than there are in a pint of standard lager.* (Remember that if the outlet’s serve is set at 35ml, they will not legally be able to serve 50ml*.)

SOURCES: * A 50ml measure of SMIRNOFF® No. 21 (Red) vodka, contains less units of alcohol than a pint of standard lager. Alcohol content within 50ml of SMIRNOFF® No. 21 (Red) vodka = 1.9 units of alcohol, as compared to the alcohol content within a pint of standard lager = 2.8 units of alcohol. (Units of alcohol rounded up to one decimal place). ** Diageo GB 16oz esp ‘Perfect Serve’ trials 2005 to 2006. *** MMR Food and Drink Research 2004

Diageo Great Britain is a member of the Portman Group promoting responsible drinking.

In order to help licensees maximise their spirit sales and learn more about the Long Mixed Spirit encourage them to attend a free 360°esp™ training day ( see article on page 12 ). Contact

0121 472 9020 STOCKAUDITOR


This and that The National Minimum Wage will increase again in October 2006

I.L.T.S.A. Stationery

The minimum wage is a legal right which covers almost all workers above compulsory school leaving age. There are different minimum wage rates for different groups of workers as follows:

Available through the secretary :Goods Inwards Book NCR paper - 50 sets uniquely numbered and perforated

The main rate for workers aged 22 and over is currently set at £5.05 an hour. On 1 October 2006 this will increase to £5.35 The development rate for 18-21 year olds is currently set at £4.25 an hour this will increase to £4.45 on 1 October 2006 The development rate for 16-17 years olds. This rate is £3.00 an hour. This will increase on 1 October 2006 to £3.30 an hour On 1 October 2006 the rate of the accommodation offset will increase to £29.05 per week (£4.15 per day). The current rate is £27.30 per week (£3.90 per day) It is important to note that these new rates only apply to pay reference periods beginning on or after the date they came into law.

Quiz Answers One entrant came very close to getting 100% but we have decided to rollover the prize money and have a bumper prize for the Christmas edition. 1. What was the name of the act comprising of Gemma Abbey and Chris Cromby who became the first UK act to receive no points overall? Jemini 2. What two word phrase is “Sweeney Todd” Cockney rhyming slang for? Flying Squad 3. Which TV family live at 742 Evergreen Terrace? The Simpsons 4. Denise, Barbara, Jim and Antony make up which TV family? The Royle Family 5. What Japanese word means “Loveable Egg”? Tamagotchi 6. Who is known in history as “the father of computing”? Charles Babbage 7. Which Doctor did the author Hugh Lofting write about in a series of children’s books? Doctor Doolittle 8. In the TV show “Doctor Who” what do the letters stand for in “TARDIS”? Time And Relative Dimension In Space 9. What is the most common street name in Britain? High Street 14


10. In Britain, which University has more students than any other? The Open University 11. Which London railway station has the most platforms? Waterloo 12. Which snooker player is nicknamed the Rocket? Ronnie O Sullivan 13. What is the final event in a decathlon? 1500 metres 14. Who was the first Beatle to get married? John Lennon (to Cynthia Powell in 1962) 15. Which female singer became famous after starring in the BBC TV documentary “The Cruise”? Jane MacDonald 16. Which of the “Teletubbies” has a triangular antenna on their head? Tinky Winky 17. On a standard keyboard, which is the largest key? Space Bar 18. What are the two colours of Dennis The Menace’s jumper? Red and Black 19. In “The Wizard Of Oz”, what was the Tin Man looking for? A Heart 20. Who wrote the poems “The Tiger” and “Jerusalem”? William Blake

£7.00 ( Members £6.50 Fellows £6.20 )

Bar Requisition Books Available in 4 colours, 50 sets using NCR paper £5.50 ( Members £5.00 Fellows £4.80 )

Wastage and Allowance Books Available in triplicate NCR - 50 sets to a book. £5.50 ( Members £5.00 Fellows £4.80 )

New Members A warm welcome is extended to the following new members :Frank Beales Derbyshire Roy Browne Barbados Glyn Earle Monmouthshire June Sullivan Sussex Steven Vine Buckinghamshire

Contributors Many thanks to the members and others who have made this issue possible:Linda Arthur, Rita Broadbent, Diageo Great Britain Ltd, George Giles, Greyeye, Trevor Knight, Orchid Pub. Co. and Charles Robinson. Thanks also to Peter Hodgson and Rita Broadbent for proof reading this issue. Deadline for the December issue is 12th November 2006

54th AGM

The Towers Hotel Swansea Bay 11th to 13th May 2007 The tower originates from Victorian times when the area known as Crymlyn Burrows was considered a beauty spot. Military parades and reviews of troops regularly took place in the locality, and there was also a racecourse in the area. In the 1860’s Evan Evans, a Neath entrepreneur who owned the Vale of Neath Brewery and also had various mining interests in the area started to develop the Jersey Marine area as a tourist resort. A prestigious hotel was built which included an assembly room for dancing, stables, sports facilities and bathing machines. Additionally a ‘camera obscura’ was built, housed at the top of a large octagonal tower made of red brick. The tower had four stories of arched windows and was crowned with a conical roof and a flagpole. The ‘camera obscura’ consisted of a darkened room in the tower which projected an image onto a flat surface. This enabled the surrounding area to be viewed. These structures were once very popular and currently one still exists at the top of Constitution Hill in Aberystwyth.

RETAIL STOCK AUDITORS WANTED We’re a young, dynamic company with a nationwide portfolio of 300 pubs, bars and restaurants. We need a team of forward-thinking auditors with good communication skills and the ability to work with the management teams to take corrective action as and when necessary.

The hotel was requisitioned during the Second World War and was demolished in the 1960’s, however the stable block has been redeveloped and is now known as ‘The Towers’ Restaurant and Hotel. Watch for further details of this great weekend in future issues of the ‘Stock Auditor’ but make a date in your diaries now !


You have five years experience in licensed trade stocktaking and auditing. You will also review cash, banking, income & expenditure as well as overseeing compliance to policies and procedures. Microsoft Word/Excel and experience of report writing and Zonal systems desirable, although training will be given.

Email your CV with current salary details to: THE

simply pubs & people




S T R E E T,








Southern Exam &Training Course

! r 19th e b o t c O d r 6 3 0 2 0 2 o t

e c n a h c t s La A few places left - so book today! The next training seminar and examinations are to be held at the Wiltshire Golf & Country Club in mid October There are still places on both the examination and the training course itself. If you are nervous of sitting your examinations we offer the popular ‘Refresher Day’ on the Wednesday

The full package is extremely good value for money as it includes access to the leisure facilities in an attractive region of England.


Included in the full package :Participation in all lectures over the five days. Overnight accommodation in an en-suite room Full English breakfast Buffet lunch Morning coffee and afternoon tea Use of the Leisure club with indoor pool, sauna, steam room and spa We also offer a non residential course for delegates who live in the locality.

Training courses held in March and October - Full details on

Residential Training Seminars October 19th to 23rd 2006 For further details on all aspects of the Institute contact the Secretary, Diane Swift on 01422 833003 Always look for the letters


Concessionary rates are also available for delegates wishing to book a round of golf. For a good look at the venue :- For full details of the course please contact the Secretary, Diane Swift on 01422 833003 or you can download the full syllabus in PDF format from our website


In This Issue .....


ISSN 1471 - 0471


Back to the Pub Cheques are coming home !

Page 14 Christmas Quiz

Page 8 New Generation of Brewers

Page 13 Long Mixed Spirits

P.I.I. INSURANCE FULL DETAILS Page 16 Membership Offer

Until 1992 many licencees would cash third party cheques for their regulars – this was often an informal affair but suited both parties. No charge would be made but if the licensee was lucky he or she may be bought a drink. The 1992 Cheque Act changed all that and third party cheque encashment became impossible unless the necessary licences were held. However as a direct result of that legislation a whole new industry was created and the transaction moved from the pub to the high street. If you look at any reasonably sized town in the UK you are likely to find a cheque encashment outlet usually situated in a prime location. The estimated annual turnover is £ 7 billion plus, and growing. It is estimated that there are 8 million people in the UK eligible to a bank account, but for one reason or another do not have access to one. The reasons for needing a cash encashment service are many and varied but include bankruptcy, difficulty in opening a bank account, overdrawn at the bank, divorce proceedings and even the need to access cash quickly. The set up costs for these businesses, many operated under franchise, are often in excess of £100,000 but they still seem to make a tidy profit. Many licensees operate in prime locations, have already covered their overheads including rent and rates, but would welcome another income stream to supplement their ever more threatened profits. Cheque Inns was set up by a former publican who saw an opening in the market and offers “Possibly, just possibly, an easy £1” for the beleaguered licencee by taking this business back to the pub. Read how Cheque Inns could benefit both you and your clients - page 4

NEXT ILTSA TRAINING COURSE - Bosworth Hall Hotel - 15th to 19th March 2007

From The Editor

Chris Swift Tel:- 01422 316641

Steve Berry F.I.L.S.A. 01968 670600 President & Chair of Exam & Training

Trevor Perrott F.I.L.S.A.. 01483 829437 Treasurer

Welcome to this, the Christmas edition of the ‘Stock Auditor’. Despite using a cliché this year has really flown. Looking back it has been a roller coaster of a year with uncertainty for many of our clients worrying about the impending smoking ban. At least now we have a date – 1st July 2007 so the planning can really start. Tony Payne, Chief Executive of the FLVA gave the best advice I have heard ‘ You know it’s going to happen, so now is the time to plan how you are going to minimize the effects and concentrate on the positive elements of the policy’. I really do feel that licensees who grasp the nettle and view the situation positively will come out on top. In this edition we have the long awaited PII insurance details which many of you have been asking about. We have gone for a ‘one size fits all’ policy to get a standard price but if your turnover is higher than 60K, Marsh will give you a comparable quote. The important point is that now we have it in place, please use it or the offer may be withdrawn. For most of our members wanting basic cover you will be hard pressed to match the quote – it is a very good deal! The front cover features an exciting opportunity for your clients to tap into an additional income stream prior to the national launch early in the New Year. It will not work in every unit but if you have a licensee who fits the criteria outlined on page 4 please contact the company direct to get further details. Ahead of the launch there has been tremendous increase from at least one major pub company. As well as the gratitude of your client there is also a ‘finders fee’ fee paid to yourself. Alan Bowden from Inn-Service outlines what he can do for free trade accounts who have fallen foul of the small print clauses of some brewery loans. Again as well as being able to offer a service to your clients there is a commission paid to yourself on all leads. As ever Trevor Knight carries on with his travels around the new generation of Britain’s brewers, in this issue visiting Buckinghamshire, Bedfordshire and Hertfordshire. Ivor Deficit is a poet ( but probably didn’t know it ) and puts a slightly different slant on a well loved Christmas ditty. Thanks to all contributors to the magazine it is much appreciated. Having attended the 360°esp™ course I am now able to sign my name on the head of a pint of Guinness and on that note it is probably time to adjourn to a local hostelry for light refreshments. All that remains is to wish everyone a merry ( but safe ) Christmas and a happy and prosperous New Year.

Chris Swift F.I.L.S.A. 01422 833003 Marketing & Editor ‘Stock Auditor’

Ron Foster F.I.L.S.A. 01793 771959 Regional Reps

Rita Broadbent F.I.L.S.A. 01274 870989 Benefits & Equipment

Mike Murdoch F.I.L.S.A. 01254 247496 Press Officer & PR

Linda Arthur F.I.L.S.A. 01372 465949

Rob Sutton F.I.L.S.A. 01455 841799

This magazine is published by the Institute of Licensed Trade Stock Auditors. Whilst welcoming any contributions, the editor reserves the right to alter or amend them if necessary. Any opinions expressed are not necessarily those of the Council and are accepted only on that understanding. No part of this magazine may be reproduced or transmitted without written permission of the publishers. Printed by :- Pickles Printers, Halifax, West Yorkshire 01422 353239 All Subsciptions payable in advance. Published 6 times per year post free Annual Subscription £24.00 © Institute of Licensed Trade Stock Auditors 2006



View From The Chair

George Giles Tel:- 0191 386 7699

I am sure that we are all aware of the impending smoking ban due to start in 2007. This has already happened in Eire in 2004 and more recently in Scotland but what about England & Wales? The lesson from Ireland is that those who leave change for longer suffer worse. The ban in Ireland has been a massive burden for many licensees who were already facing changing lifestyles and stiff competition from supermarkets. However many venues have been able to adapt their businesses and find solutions to keep all their customers happy. I would strongly advise all our members to make sure that their clients are aware of the impending ban and that they need to start making plans NOW to make sure that they are fully prepared. A newspaper clipping I received from one of my clients quotes Enterprise as saying they are to install outdoor heating and decking for smokers at its 9000 pubs ahead of next year’s ban. My client had only just received a visit from their Area Manager who had asked what ideas they had for the impending ban. Punch have indeed started to put outside decking areas at the pubs they are refurbishing but no doubt there will be a built-in fee in the rent structure to pay for this. So what can we, as frequent visitors to public houses, advise? Several suggestions come from Atmosphere Improves Results (AIR): introduce restrictions, plan ahead, find out about planning permission. In fact, do your research by talking to suppliers, contacting building contractors and finally, CONSULT YOUR REGULARS. Failing this, you could advise your client to contact AIR themselves on 020 7482 0620. I am sure AIR would be more than willing to give advice. Some of the hardest hit outlets in Scotland after the Bingo Halls”. smoking ban was introduced in March this year, have been the “B Break time in these outlets was always the favourite time for a “cuppa” or a play on the one armed bandit and a “fag”. Several of these establishments have closed down since the smoking ban. We are, as I write this column, celebrating, if that’s the correct word, the first anniversary of the inauguration of the new licensing laws. It is early days to say whether these new laws have been a success, or not! Attending a recent FLVA seminar at which the labour M.P for Barnsley South said, “ The new licensing laws were not introduced to combat binge drinking”. Funny, I am sure Hazel Blears the MP who was heavily involved in their introduction, went on record saying that binge drinking was the prime target of these laws! Mind you things are said and forgotten quite frequently, in government, these days. The festive season is upon us once more so may I take this opportunity on behalf of myself and the council, to wish all our members “a Merry Christmas, a

Happy and Prosperous New Year and a very successful 2007”.

iles George G

OFFICE DETAILS Tel :- 01422 833003 Brockwell Heights Brockwell Lane Triangle Sowerby Bridge HX6 3PQ

ILTSA CALENDAR 2006 2007 March 14th - Refresher Day March 15th - Examinations March 15th to 19th Training Course All at Bosworth Hall, Warwickshire May 11th to 13th 54th AGM - South Wales

AVAILABLE FROM THE SECRETARY Taking Stock Books Goods Received Books Bar Requisition Books Allowance Books Flexible Dipsticks Sectional Dipsticks Institute Ties Membership Lists Self - inking stamps

FELLOWSHIP Any member, with the requisite seven years full membership, can apply for fellowship. Please contact the Secretary for details and an application form.



Cheque Inns


Summary of Service • • • • • • •

• •

Cheque Inns offers the Public the ability to immediately cash cheques payable to themselves. Cheque Inns can license your client to become an Associate Cheque Inns will substantially increase the value of their lease. A clearly displayed fee is charged for the service. This fee is usually less than the special presentation fee charged by most high street banks. Cheque Inns require ID checks similar to those made by the Banks on new customers. Cheque Inns are able to accept the vast majority of cheques subject to sufficient verification and ID Cheque Inns has developed the software to operate your cheque cashing service. The software enables the associate to establish a database of their customers and produces a printed transaction document each time a cheque is cashed. The software identifies customers trading history, logs their personal ID and provides a daily/weekly report of turnover and commissions. Cheque Inns is a financial service and as such is exempt from VAT.

Training • Cheque encashment is a financial service, a formal transaction. • It is essential the Associate is trained and has a clear and comprehensive understanding of the policies & procedures set out by Cheque Inns. • Cheque Inns training program will take you step by step through simple and effective yet tried and tested procedures. • Cheque Inns strongly recommend you do not deviate from these procedures. • The importance of time & effort taken in training cannot be overstated and will reap dividends. Cheque Inns experience is, “the most diligent Associates are the most successful”. • Training whilst of the utmost importance is not onerous and requires the following. A half - day training in a classroom environment. A days training in an existing outlet A half - day training on site during software installation. On-going support and training. Do you know any of your clients who meet the criteria and want to talk through this exciting opportunity to become an Associate “Cheque Inn”, if you do contact Brian on 07973 842978 or Nigel on 07904 647776. For successful applicants an “introducer” fee is paid. 4


The Licensee is the critical factor in a venue acquiring a CI licence. The Licensee Will be professional. Will run his venue as a sound business first and as a lifestyle second. Will be organised and diligent. Will have acceptable bank references/credibility. Will be able to acquire the relevant licences; MLR, consumer protection and data protection. Cheque Inns is not selling this service it is a controlled and restricted offer The Venue Suitable sites vary widely from the perfect through the ideal to the acceptable. A road, high street and precinct are obvious locations though rural locations will be very diverse. Housing estate/community sites will also succeed. The licensee will know if his venue and radius of trade will sustain a Cl service. The venue will ideally have position and will have passing trade in one form or another. The Venue inside The minimum requirement is the facility to take a photograph of the client with a web cam. A small area will be needed anywhere within the premises for a desk and the computer hard ware, 6ft square is sufficient. Internet access is essential. Recommended Venues All Licensees nominated will be interviewed and their sites vetted as to suitability prior to a CI licence being allocated.

Members Page Chris Machin F.I.L.S.A. South Yorkshire 1943 - 2006 It was with great sadness that we learned that Chris Machin from Everton near Doncaster had recently passed away. Those of you who are frequent AGM attendees will I am sure join me in sending our sympathies to his daughter and the rest of his family. Chris was a regular at our AGM’s and only his poor health stopped him from attending in latter years . Chris joined the then Incorporated Society in 1987. He worked for Whitbreads for 23 years before forming his own stocktaking company in 1981. During his time with Whitbreads not only was he employed in the stock control department but he worked as a supervisor in the wine and spirit bottling, blending and distribution department for 12 years. Always a good story teller and practical joker, Chris will certainly be missed. He was a man who had a deep knowledge of the trade we all pursue and a man with the sort of character and joviality that is sadly lacking in the trade now, however I am sure when Chris finally arrives at his resting place he will look back and know that he was a good person who did a good job. It was a pleasure knowing him and I will always remember his stories, his laugh and his professionalism. g.g.

“Wealth creation, through effective advice “ Stock Auditor (Scotland & Northern England) Progressive Newcastle based company requires a self-motivated individual to carry out Food and Liquor stock audits across South East and South West of Scotland plus North East England. Successful applicant needs to be self motivated and show a high level of initiative. Experience of Zonal’s Prizm and Aztec systems an advantage. Will be required to build current client base. Good overall package for the right applicant. Please forward CV to

ILTSA Stationery Available through the secretary :Goods Inwards Book NCR paper - 50 sets uniquely numbered and perforated £7.00 ( Members £6.50 Fellows £6.20 )

Bar Requisition Books Available in 4 colours, 50 sets using NCR paper £5.50 ( Members £5.00 Fellows £4.80 )

Wastage and Allowance Books Available in triplicate NCR - 50 sets to a book. £5.50 ( Members £5.00 Fellows £4.80 )

Exam Success Congratulations to the following members who recently passed their examinations. Well done to all concerned Jane Blake Keith Butler Micheal Catling Glyn Earle Jane Steele David Thurston Steven Vine

Hampshire Nottinghamshire East Sussex Monmouthshire Nottinghamshire South Downs Buckinghamshire

Fellowship The following members were elevated to Fellowship at the November Council meeting. Jeff Batchelor Hampshire Tim Cole Surrey Ross Da’Bell Nottinghamshire Mandy Grafton Dorset Richard Grafton Dorset Alan Hayward Hampshire Graeme Hutchinson Derbyshire Maggie Noble Leicestershire John Usher S.Yorks STOCKAUDITOR


Council Meeting Chairman, George Giles opened the proceedings by welcoming Rob Sutton to his first Council Meeting. Although there were many issues affecting the trade he was confident that our members would, as ever, be able to cope with everything that occurred. The previous night we had attended the FLVA banquet along Council members attend the FLVA Banquet with over 300 guest and members of the to plan for the future. Subscriptions FLVA and a good night was had by common ground that we covered for 2007 would be frozen with an all. As well as a packed agenda we and hoped that we could work index linked increase only, planned took the opportunity to have two closer together in the future. He for 2008. guest speakers at our meeting. For and his company are impressed the first time ever all sixty seven with the standard of our The ‘Stock Auditor’ is going from pages of accounts, an up to date list membership and looked forward to strength to strength, but more of members along with various a mutually beneficial alignment. contributors are always welcome. other reports were made available Further meetings have been One pleasant surprise was that to Council members in the form of a planned and Diageo ( through its postage had actually dropped for CD. Again this resulted in a saving training company Esp ) had already the magazine as the weight in administration costs whilst taken space in the ‘Stock Auditor’. tolerances had been increased. On keeping all Council members fully the Marketing side it was reported The secretary reported that informed of progress. that eighty seven directories on although the office was as busy as had been taken Ken Watson from Marsh gave a ever, membership was in fact up by forty four members. It was short presentation on the progress falling. Total membership now hoped that this would be built upon that had been made with regard to stood at 383 but this did include 35 but it was important that contacts Professional Indemnity Insurance. retired members – a worrying trend from these directories were logged. Initially we had looked at taking out that would increase in the next few The Institute website had reported a ‘blanket cover’ to cover all members years. She also reported that there massive hit rate with almost four but this had not proven possible. were still eleven members who had thousand hits in one month alone. The deal that had been not paid their subscriptions this The down side to this had been that underwritten by Markel was year. They would be given one final a lot of visitors were in fact spiders extremely competitive. Markel are chance to pay but unfortunately trawling for email addresses for one of the largest companies in this after that would be expelled. spoof Emails. The site had been field and they do not see our Merchandise is selling well. We made more secure with most Email members as potentially a high risk, had now run out of ties and two addresses now hidden. hence the extremely reasonable designs were chosen to replenish fees. Although the fees were based stocks (See page 15) Steve Berry gave a report on the on a business with an annual fee recent examination and training Treasurer, Trevor Perrott gave a income of around £ 60K larger course held in Wiltshire. Although rundown on the accounts and with turnover would also be quoted for. the year-end rapidly approaching he smaller numbers than expected, it ( Full details are on page 11 ) . had been a good course and the was confident that there would be a exam results in particular were of a positive report to present at the Our second speaker, Gary Conway high standard. Seven members had AGM in May. Budgets had been from Diageo reported on the qualified and the George Webber prepared for 2007 which enable us 6


Council Meeting winner was in fact a full resit from October 2004. As this was the first time that this had occurred much discussion followed but it was decided that this paper showed agreat improvement and was due to his determination to pass. The next course and examinations are to be held at Bosworth Hall, Warwickshire in March. This promises to be an excellent venue, as those who attended the 52nd AGM will surely agree. A training film has been professionally made covering keg and cask measurement, post mix and food stocks. This had been used for the first time on the October training course and had been well received. Further films were discussed both for use on training courses and also for more in-depth subjects for inclusion in the project. Rita Broadbent then went through the options and costings for the various proposals with regard to the It was felt that a hard copy was still required; the most cost effective route was with a company

had not being ruled out and hopefully a cost effective solution will be forthcoming. The Best Practice Document with Regard to Changeovers had been well received but Linda Arthur would like to know if any members have any feedback on its actual use. Press Officer, Mike Murdoch, is to produce a series of press releases to let the trade know about it. The planned Health and Safety Policy was much more complicated but Linda hoped that it would be ready for the AGM. It was felt that our guidelines on minimum fees for changeovers were badly out of date and so after much discussion Council updated them as shown below. Ron Foster brought details of a new concept, Cheque Inns. In the right units with the right licensee this should provide another income stream for some of our clients. In addition any of our members nominating a successful applicant would receive a commission.

Planning for the 54th AGM itself was progressing well. The venue has been booked and the trips provisionally arranged. A booking form will be enclosed with the next magazine. Members are asked to make a note in their diaries now. Prices have again been kept at last years prices, so it is even better value than normal. Nine members had applied for fellowship. Seven were accepted with immediate effect whilst two were to be asked for further references. As mentioned earlier, falling membership had been identified as a problem – a large percentage of our membership would be looking to retire within the next ten to fifteen years and it was important that we have strategies in place to combat this trend. Rob Sutton, our newest Council member, is to look at the issue and report back to Council in April. Council now meets twice a year and hopefully, from the above article, you can see the range and depth of subjects that are discussed, the feeling around Council is that the Institute is moving forwards but if you have any ideas or thoughts that you would like discussing, please let the secretary have them prior to the April meeting.

Changeover Fees Delegates and lecturers after the Refresher Day called Trafford Publishing. This used print on demand technology and would involve a complete update of the existing text. This was well under way and as we were currently down to three books left in the office was to be treated as a matter of urgency. The possibility of linking the book to a dedicated website was explored but due to the cost was set aside for the moment. However that avenue

Mike Murdoch suggested that we set up a ‘Long distance mentoring scheme’ for newly qualified members. He felt that there was a need for such a scheme but felt that it would work better from a distance so that there was no conflict of interests. Many members expressed an interest and this scheme will be investigated and if practical launched at the AGM in May.

Council would recommend that the following guidelines be used If working for one party : Minimum fee £ 155.00 3k – 5k valuation


5k upwards


If working for both parties : Minimum fee £ 200.00 3k – 5k valuation


5k upwards



The New Generation

Trevor Knight F.I.L.S.A.

Trevor Knight continues his journey across the country in search of the new breed of Britain’s brewers.

Part 23 - The Shires of Buckingham, Bedford & Hertford My journey in search of Britain’s new brewers is gradually heading northwards up the eastern side of England. First of all we must leave the edge of the Cotswolds in North Oxfordshire and head East towards the Chiltern Hills of south Buckinghamshire and Bedfordshire. The Chilterns divide Buckinghamshire dramatically - to the south are chalk uplands clothed in scrub, bracken and beech, whilst to the north lies the Vale of Aylesbury with its wellwatered clay soil ideal for stockrearing and dairy farming. Aylesbury, the county town, has many historic buildings in the area around the Market Square, a broad expanse of cobblestones with ancient inns and a Victorian Gothic clock-tower in the centre, now overshadowed by modern office blocks. Situated in Terrick near Aylesbury, CHILTERN BREWERY was founded by Richard and Lesley Jenkinson in 1980. It was one of the first micros in the U.K. and the first new brewery in Buckinghamshire in over a century. Launched to re-introduce the original concept of traditional local beers for local people the brewery produces a broad range of both draught and bottled beers using traditional methods and raw materials of the highest quality available, preferably of British extraction. The spring of 2004 saw the culmination of many months of investment in the brewery with a new brewhouse and brew-plant, temperature controlled cool room for conditioning and storing beer as well as an improved fermenting room. In 2005, their 25th Anniversary year, Richard and Lesley Jenkinson handed over the day-to-day running of the business to their sons George and Tom. George runs the bar of the Kings Head, a National Trust owned 8


property in Aylesbury, and organises sales of the beers at farmers’ markets whilst Tom is the Head Brewer. The Buckinghamshire Breweries Museum - the first small brewery museum in the U.K. - is an additional attraction on the brewery site. We now head south along the A41 and just across the border into Hertfordshire and the small market town of Tring. The Rothschild Zoological Collection, a part of the Natural History Museum section of the British Museum, is housed in the Town.

TRING BREWERY is based on a small industrial estate and was set up by brewer Richard Shardlow in 1992 the first brewery in the town for fifty years. Traditional methods and mostly home-grown ingredients are used - hops from Kent and Worcestershire, malted barley from Suffolk and Tring’s hard water which is ideal for brewing. The company brews 35 barrels per week and the beers are themed around intriguing ghostly tales, myths and sayings from the rich history of the county. In 2000 Richard was joined by Andrew Jackson, formerly of Whitbread, who has a brewing research and retail background. Andrew now runs the brewery enabling Richard to concentrate on his other business - designing and building new breweries. The brewery’s parent company Brewing Design Services has been designing and building micro-breweries, pubbreweries and restaurant-breweries

CHILTERN ALE (3.7% abv.) A refreshing amber beer with a slight fruit aroma, leading to a good malt/bitter balance in the mouth. The aftertaste is bitter and dry but not overpowering.

THREE HUNDREDS OLD ALE (4.9% abv) Available in the Strangers Bar of the Houses of Parliament, a complex copper-coloured strong old ale. Its mixed fruit/caramel aroma leads to a balanced taste with sweetness slightly dominating. The finish

starts sweet and leads to a long-lasting bitterness

BEECHWOOD BITTER (4.3% abv.) A pale brown beer with a balanced butterscotch/toffee aroma and slight hop note. The taste balances bitterness and sweetness leading to a long bitter finish with slight initial sweetness.

The New Generation JACK O’LEGS (4.2% abv.) Four types of malt and two types of aroma hops provide a coppercoloured premium ale with full fruit and distinctive hoppy bitterness.

SIDE POCKET FOR A TOAD (3.6% abv.) A straw-

COLLEY’S DOG (5.2% abv.) Dark but not over-rich,

coloured ale with citrus notes from American Cascade hops are balanced with a floral aroma and a crisp, dry finish.

strong but very drinkable, this premium ale has a long dry finish with overtones of malt and walnut.

around the globe for the past twenty years. There are plans to move the brewery to larger premises in the near future. We now head east along the Chilterns which roughly follow the line of the Hertfordshire county border. The gentle slopes of the Chiltern Hills have attracted visitors following many leisure pursuits over several decades. The eighty mile Ridgeway Path from Wiltshire culminates on the imposing summit of Ivinghoe Beacon from which there are sweeping views to the north across the Vale of Aylesbury. To the east, Dunstable Downs provide a launching point for hang gliders, whilst in the valley below gliders from the London Gliding Club soar into the sky searching out the best thermals. Carved into the chalk of the Downs the white lion of Whipsnade is king of all he surveys and denotes the close proximity of the Zoological Park. A few miles north of Hitchin lies the small town of Shefford, the home of our third and final brewery. Bedfordshire has had a strong connection with the brewing industry for over 250 years and at the height of production, during the 1900s, there were major breweries at Bedford, Biggleswade and Luton. One of the most respected family brewers in the industry, Whitbread, was founded in 1743 by Samuel Whitbread who had his country home at Southill Park near Shefford.

There is evidence of brewing activity in the town in earlier times - there are references to maltings and an oast house and in one of the local streets the legend ‘Shefford Brewery’ can still be seen on the side of a single storey brick building. Although this brewery has long since ceased to trade the mantle of modern brewing has been taken up by B & T BREWERY LIMITED which is to be found on the local industrial estate. The brewery, founded by Martin Ayres and Mike Desquesnes in 1982 using second hand equipment, started life as Banks and Taylor’s, an independent brewer whose aim was to produce traditional ales using only the finest raw materials. In 1994, after being rescued from receivership by Lewis Shepherd and having undergone extensive re-structuring,

the name was changed to B & T Brewery Limited. Co-founders Mike and Martin were retained along with the services of brewer John Waters. All brand names were retained and the brewery continues to produce a wide range of ales using traditional methods, each with its own distinctive character and flavour brewed on miscellaneous equipment sourced from other brewers. Capacity is 120 barrels a week. Three pubs are owned and about sixty outlets are supplied direct. Next time I begin the long loop of my journey through East Anglia with visits to the great University city of Cambridge and two intriguing breweries in West Suffolk - I do hope you will join me.

SHEFFORD BITTER (3.8%) A pleasant, predominantly hoppy session beer with a bitter finish.

TWO BREWERS (3.6% abv.) A hoppy amber brown session beer from a mix of Pearl Pale, Crystal and Wheat Malts and Cascade hops. STOCKAUDITOR


Inn Service

Had a brewery loan ? Been charged penalties Help is at hand Inn-Service is a new organisation aimed at helping, advising and protecting free trade licensees who have loans from Britain’s big, and sometimes domineering, brewers. It was widely believed that the 1989 Beer Orders Act had eliminated one of the brewer’s greatest profit drivers; the beer tie. However, what has never been fully recognised are the punitive measures which brewers like Coors, Carlsberg and others, impose through the small print in their Free Trade loans. Whether you are selling, refinancing with a third party or simply having a few financial problems the Brewers will produce a redemption statement loaded to the hilt with tens of thousand of pounds in penalties. Alan Bowden, from Inn-Service, explains why the Brewers do this.

“By frightening a customer into believing that these penalties have to be paid the Brewers win in two ways. Firstly if because of the huge amounts involved, you find it impossible to refinance they succeed in keeping their customer and maintaining their ( healthy ) profits. If you sell or leave them then they collect tens of thousands of pounds in penalties from each customer. It’s not so much a tie as a stranglehold.” NOT ANY MORE. Inn Service, relying on over 30 years experience in the field of Free Trade loans and expert legal knowledge, has a 100% success rate in successfully challenging these penalties. Unfortunately, and deliberately designed to protect the 10


brewers, these settlements are usually only concluded on a confidential basis. However, one of Alan’s successes can be used to illustrate the benefit of their service. Gerry Pountney, director of Chandlers Brewery Ltd and owner of The Old

was the best thing l ever did, it saved me £67,000 and enhanced my profits by over £20,000 every year” Alan points out that this is endemic throughout the industry with brewers often riding roughshod over their customers.

......Using Inn Service was the best thing l ever did, it saved me £67,000 and enhanced my profits by over £20,000 every year” Fox in Birmingham, initially asked Alan to check that his write off loan with Carlsberg was being written down correctly. It was, but whilst thinking about accepting an unsolicited offer for The Old Fox, Gerry asked Carlsberg for a redemption statement. Gerry takes up the story. “I had been a loyal Carlsberg customer for about 15 years. In all that time my loan had never been a problem and requests for additional funds were routinely granted. Imagine my horror then when, with a loan balance of just £ 74,000, I received a redemption statement indicating that I owed just short of £ 140,000. It was nearly double what I expected ! “

“No one from Carlsberg had ever mentioned any penalties to me. No one ever questioned my loan. All this ( penalties going back five years ) was a massive shock so I asked InnService to deal with it on my behalf’ “After a few months of negotiation the result was that the penalties ( £ 67, 000 ) have been waived and better still they persuaded Carlsberg to pay me an immediate £1,500 and improved my discount terms by nearly £20,000 per annum. Using Inn-Service

“We have seen instances where the brewer’s agents refuse to disclose redemption statements until the last minute, for fear of them being challenged. Our estimates are that brewers are raking in as much as £1O million per annum in these charges. However, armed with our knowledge we can defeat these penalties, and even where they have previously been paid, go back and recover significant sums of money for customers”. Inn service is offering members of the ILTSA a financial reward (up to £500 ) for successful referrals. Contact Alan on 01253 864645

Retired Members The ‘Retired Members’ category is to enable members to remain in contact with the Institute. Retired members will not be eligible to take part in any marketing organised by the Institute ie website listing, Trade Press advertising and the Member’s brochure, as these all imply that you are willing to take on new work. However they can still enjoy benefits such as the AA scheme, receive the ‘Stock Auditor’ and the many other offers that are made available to the general membership.

Professional indemnity insurance

Professional Indemnity Insurance We have managed to negotiate for our members a tremendous deal on P.I.I. which is significantly lower than in the market place. The policy will be provided by Markel one of the largest providers in this specialist market.

Key Facts It is a claims made policy which provides cover for claims which are made and notified to Markel during the period of Insurance Professional indemnity covers your legal liability for ( a ) negligence ( b ) unintentional breach of confidentiality ( c ) libels and slander ( d ) dishonesty of employees arising from your professional activities. In addition cover for loss of documents ( up to £ 10,000 ) is included. Directors liability insurance and Employment Law protection along with public liability Insurance are optional extras and are not covered in the basic package.

Principle Exclusions Damage to your property Certain dishonest and malicious acts Contractual liability Responsibility for the acts of other parties in any consortia and joint venture. Circumstances known at inception Pollution Bodily injury / property damage ( other than loss of documents ) unless resulting from negligent advice etc. Products liability Claims made by anyone having a financial interest in your business A full policy document is available on request. Assuming a fee income of up to £ 60K the policy would be

Any one claim of £ 100,000

£ 200 plus IPT

Any one claim of £ 250,000

£ 240 plus IPT

Why do I need P.I.I. Anyone working in a professional capacity , providing advice to third parties or owing them a professional duty of care should consider purchasing Professional Indemnity Insurance. A typical Policy provides coverage for negligent acts, errors or omissions arising out of the professional activities of an individual or company which may result in a financial loss to a third party. This type of Policy can also offer a degree of balance sheet protection to companies as claims can be substantial and threaten the very existence of a company. In the current litigious climate claims can be made against professionals where it is necessary to defend an action made against a firm, whether there is any foundation to the claim or not. A Professional Indemnity Policy will also provide coverage for defence costs incurred in defending a potential action being made against the firm. Makes me Smile ! The notice on the field gate read : “ The footpath across the field is free - but the bull may charge ! “

Policy excess of £ 500 applies to all policies. For fee income in excess of £ 60K an e.mail to will get a very competitive quote. The easiest and quickest way of contacting Nina is by E.mail but please be sure to state that the query is about the ILTSA scheme. Now that we have the scheme it is up to you the membership - to support it. I do assure you that you will be hard pressed to find better value. STOCKAUDITOR


My 360oesp™course

Chris Swift F.I.L.S.A.

Earlier this month I attended the 360o esp course courtesy of Diageo GB. Twenty two delegates were on the course ( which I was told was about the average ) with differing experience. I was pleased to see that three of my clients had heeded my advice and were there. Everyone wanted to know how to maximise their profits. Most were licensees and bar supervisors and all had given up a day to take part on the course. We started on ‘The Guinness Story’ a board with Velcro pads to which we attached photographs showing the factors that could affect the quality of any draught beer. No problems here and all the four groups managed to thread their way up to the top of the board. Spirit production was the next topic under scrutiny, in particular the profit opportunity in using premium brands as opposed to the ‘white brand’ spirits. For me the highlight was the use of charcoal filters to remove food colouring from a measure of Smirnoff – commercially Smirnoff is triplefiltered as opposed to the addition of various reagents to cheaper brands to remove harmful collagens. It is the collagens, we were told, that cause the hangovers! Moving onto merchandising we were again showed how to ‘dress’ a bar and how to organize fridges for maximum effect and profitability. Again with the use of Velcro boards our small groups were given the chance to merchandise our fridges and bars by applying what we had just been told. Just before lunch we tackled the subject of ‘Responsible Drinking’, again with the use of Velcro backed boards, we calculated the number of alcoholic units in certain drinks. There were some surprises but I will leave that for you when you attend the course ! The whole concept of the day was not only to impart good practice to the delegates but to give licensees an insight into how to train their bar staff 12


back at their units. To this end we again split into small groups and through the use of role play and the EDIC system we attempted to train each other using Explanation Demonstration Impersonation Consolidation Follow up to the course includes a mystery shopper, who will visit outlets to ensure that standards are adhered to. It would be impractical to suppose that the licensee would be behind the bar at all times and so the importance of training staff is highlighted. After a very welcome lunch we looked at the ‘perfect serve’, in particular, the new long mixed spirit. Taking the ubiquitous gin and tonic we traced how it has developed from the seventies. Served then in a small Paris Goblet, with one ice cube and a transparent piece of lemon, the tonic was partly poured into the glass. We all laughed but that was the way I was trained way back at Technical College. The eighties saw the use of the 8oz Hiball glass with double the ice but still a transparent piece of lemon. Moving onto the nineties customers were demanding a longer drink so a 12oz glass was used with more ice. Now the glass has been developed to satisfy the desires of the drinkers. The gin is poured over a full

glass of ice, the tonic is poured in and a wedge of lime, not lemon is thrown in the top. A completely different drink from that warm gin in the Paris Goblet. A range of mixed drinks were then assembled and the group were able to sample the differing tastes by using a fresh straw on each occasion. Returning to our seats we were shown the commercial argument for using premium brands. Comprehensive notes on all aspects of the course along with an interactive CD are given to delegates to take back to their units. Whilst there is a certain amount of brand selling carried out through the course that is perhaps acceptable given that Diageo are picking up the bill for everything including lunch and refreshments. I can think of no other company that offers such a comprehensive course – FREE. As an added incentive all licensees who attend the course get a free toolkit including the new iconic glasses that are a central part of the ‘perfect serve’. I can certainly recommend the course to you and your clients – I will be very surprised if you do not come away with some ideas to boost business. Please remember though that it is a course on drinks and not a drinking course! Members of ILTSA ( and their clients ) are more than welcome on the course but please mention ILTSA when booking.

Long Mixed Spirit A way to increase profits through serving great spirits ! The most profitable drink in a pub is the spirit and mixer. Want to see licensees sales snowball this winter? Ask licensees if they’d like to ‘Double-up and Go Long’ with the new Long Mixed Spirit serve from Diageo Great Britain, creator of the award winning esp™ programme. Licensees could create £5,500 of incremental profit per annum for their business!* The new Long Mixed Spirit serve offers customers a specially designed iconic 16oz glass packed with ice, a double measure of spirit (50ml), topped-up with mixer and garnished with a wedge of fresh fruit. It offers better value-formoney, and is designed to make spirits appeal to the current buying behaviour of customers - particularly men. A new 12oz glass is also available, providing a great female-friendly option and perfect for those who prefer a single measure (25ml or 35ml).

Why should licensees train their staff to serve the new Long Mixed Spirit Serve? 1. The quality of spirits serve is crucial to convey a quality perception of their outlet to customers. 2. The new Long Mixed Spirit offers a credible and more profitable alternative to ordering a pint, which research tells us is ordered primarily through habit, not desire.* 3. In terms of flavour and value-for-money, new research shows that a 50ml serve is the customers’ preferred size, with the Long Mixed Sprits coming out top in trials versus a standard serve.*

60 360°esp™ - Training Schedule

How do you as a stock auditor find out more about the new Long Mixed Spirit Serve?

Training occurs every month across Great Britain

Attend a free, esp™ 360° training session and you’ll explore the evolution of the ‘Perfect Serve’ and get the Long Mixed Spirit know-how. Outlets trained by the esp™ team have grown their spirit volumes by up to 15%**. Designed to help licensees build their business, the free oneday 360° training course covers elements to help drive profits, including how to implement excellent customer service and how quality can drive cash into the till. Book now and secure your place for December and January.





Monday Tuesday Wednesday Thursday Monday Tuesday Wednesday Thursday Monday Tuesday Wednesday Thursday Monday Tuesday Wednesday Thursday Monday Tuesday Wednesday Thursday

4th Dec 2006 5th Dec 2006 6th Dec 2006 7th Dec 2006 8th Jan 2007 9th Jan 2007 10th Jan 2007 11th Jan 2007 15th Jan 2007 16th Jan 2007 17th Jan 2007 18th Jan 2007 22ndJan 2007 23rd Jan 2007 24th Jan 2007 25th Jan 2007 29th Jan 2007 30th Jan 2007 31st Jan 2007 1st Feb 2007

Glasgow Hamilton Aberdeen Kilmarnock Bolton Oldham Manchester Stockport Sunderland Newcastle upon Tyne Middlesborough Darlington Blackburn Blackpool Warrington Wirral York Leeds Bradford Doncaster

Romford Islington Watford East Molesey Bournemouth Portsmouth Brighton Canterbury Peterborough Northampton Ipswich Chelmsford Bath Weymouth Torquay Barnstaple Stafford Wolverhampton Birmingham Cheltenham

Sources: * = Diageo GB 16oz esp™ ‘Perfect Serve’ trials 2005 to 2006. ** = AC Nielsen data for Diageo GB. esp™ trained outlets’ spirits volumes grew between 7% and 15% over non-trained outlets 2004 - 2006. The ESP word and associated logos are trade marks. © Diageo Great Britain Limited 2006

What if an outlet serves 35ml? Remember, whisky, rum, gin and vodka can be sold for consumption in measures of 25ml or 35ml (or multiples thereof), but it is illegal to sell both 25ml and 35ml in the same outlet. If an outlet's serve is set at 35ml, they will not legally be able to serve 50ml. In this case, we recommend that the outlet offers customers a single measure of 35ml in Book your place on a FREE either a 16oz or 12oz one-day 360°esp™ session glass filled with ice, topped up with mixer by calling the esp™ hotline and garnished with a wedge of fresh fruit. ( Please mention I.L.T.S.A. )

Diageo Great Britain is a member of the Portman Group promoting responsible drinking.

0121 472 9020 STOCKAUDITOR


Christmas Quiz 1. What word associated with Christmas could be illustrated by `ABCDEFGHIJKMNOPQRSTUVWXYZ`? 2. Who played Fanny Brice in the movie version of the musical “Funny Girl”? 3. In which James Bond film does the character Dr Christmas Jones feature? 4. What colour is Art and Literature in the standard edition of “Trivial Pursuit”? 5. Which film starring David Bowie was based on the novel `The Seed and The Sower`? 6. From the Christmas Carol `Good King Wenceslas`, where was Good King Wenceslas the King of? 7. Which toy was originally called the “Pluto Platter” when it was first sold in 1955? 8. Which artist caused controversy with their installation called “My Bed” in the 1999 Turner Prize exhibition? 9. How many letters are there in the Cambodian alphabet? 10. Who wrote the Christmas story, `The Snowman`? 11. Which came first - Rugby League or Rugby Union? 12. In which famous Christmas Song is a snowman pretended to be `Parsons Brown`? 13. What part did actor James Earl Jones play in the original “Star Wars” film? 14. Who won the Ladies singles title at Wimbledon in 2004? 15. In “Blackadder’s Christmas Carol” who played the Spirit of Christmas? 16. In a standard deck of cards, how many Kings have a moustache? 17. Who provided the voice of the narrator in the 1982 film “The Snowman”? 18. Which famous annual event did Santa Claus win in 1964? 19. Who were Balthazar, Melchior and Caspar? 20. What is the main alcoholic spirit used to make a Daiquiri cocktail? 21. What are the six colours of ball available for playing croquet? 22. In literature, how are the famous duo Charles and Gerald better known? 23. Which famous literary character’s parents were killed by Lord Voldemort? 24. . How many golden stars appear in the circle on the blue background of the flag of the European Union? 25. In which city is the hotel Burj al-Arab, which markets itself as “the world’s first seven-star hotel”? 26. Into how many languages has “The Diary Of Anne Frank” been translated? 27. In the equation “E = m c squared”, what does the letter “c” stand for? 28. How many kilobytes are there in a megabyte? 29. Which actor is the only member of the original “Coronation Street” cast who is still in the show? 30. In “Brookside”, which character murdered her father and buried him under the patio.



Christmas Quiz Try your hand at the questions to the left. There are one or two stinkers in there. A £ 50 prize for the first COMPLETELY correct answers received in the office. Good Luck !!

£50 54th AGM - Swansea Bay Make a date in your diary now.

11th to 13th May 2007 The Towers Hotel Swansea Bay Full details and booking form in the next issue

Contributors Many thanks to the members and others who have made this issue possible:Alan Bowden, Cheque Inns, Ivor Deficit, Diageo GB, Greyeye Technology, Trevor Knght, Marsh and Diane Swift Thanks also to Peter Hodgson and Rita Broadbent for proof reading this issue. Deadline for the February issue is 12th January 2007.

Members Ties The new ties have been ordered but are unlikely to be available before Christmas - however we have our fingers crossed. There are two designs as shown on this page. The cost has been kept down by sticking to the two designs and they are available for the same price as the old ties.

£ 7.50 for qualified members.

2007 Subscriptions Enclosed with this issue of the magazine are renewal forms for subscriptions for 2007. Although not due until January early payment in 2007 of these would be much appreciated and a SAE is enclosed for your convenience.

Post Nominals Would any member knowing of a past member or non-member incorrectly using the post nominals M.I.L.S.A. or F.I.L.S.A. please contact the Secretary. In effect they are ‘passing themselves off ‘ as being part of a professional body and will in the first instance be reported to the local Trading Standards Office. There seems to have been a marked increase lately in this practice, so please help us stamp it out. Please check your local telephone directories and local press. If in doubt please check with the Secretary that these people have earned their qualifications.



Ivor Deficit

It was the night before Christmas and all through the house ..... It was the night before Christmas and all through the house Not a creature was stirring, not even a mouse. But hark, in the gloom a faint tinkling is heard, It’s barely enough to awaken a bird. Is it Dear Santa and his rheumatic knees? No, it’s a stocktaker fumbling for his keys. He falls up the path, bangs his head on the gates And at the front door a welcome awaits. It’s his lovely young wife, all brimming with tears, And as he gets to the threshold he hears“You drunken old sot, what time do you think It is to come home, all stinking of drink. The kids are asleep, they went to bed crying, I’m fed up of your continual lying About where you were on this Christmas night, You left us alone and it just isn’t right. I’ve packed us a case and we’re off in the morning To my mothers, and here’s my last warning: Give up this daft job, it’s driving you mad, Remind the kids that they still have a Dad.”

The stocktaker heaves a shuddering sigh, And a tear drops slowly down from his eye. He takes a deep breath and burps down the lager, Stares at her face and commences his saga. “I started before the skies had turned light, crept out of the house in the dark of the night. The roads were a nightmare, jammed solid with cars It took hours to get to the first of the bars. The landlord was sleeping, I couldn’t get in, I had to go on to my next client’s Inn. He’d forgotten my visit, his books were a mess, So I travelled on to my third Pub, and guess? it was boarded up tighter than many a jail with a sign on the front that proclaimed ‘for sale’. My subsequent call was Ye Olde Merrie Monk


Training courses held in March and October - Full details on

Residential Training Seminars March 15th to 19th 2007 For further details on all aspects of the Institute contact the Secretary, Diane Swift on 01422 833003 Always look for the letters


Where the landlady proved to be scarily drunk. So I moved on with a heart that was sinking To pub number five, where some people were drinking And drinking and drinking and drinking and drinking I slid away as the fisticuffs started Nobody waved as I swiftly departed. I called at the Nags Head but was met on the way By a pair of belligerent men with a dray ‘he’s not paid his bill so won’t get no beer’ Cried the joyful bearers of yuletide cheer. My time at the Crown Inn was fraught with danger, More away with the fairies than away in a manger. I tried at the Kings Arms but the landlord had flown With the lovely barmaid whose charms were well known. The Red Lion, The Green Man, The Black Swan, all three Had no place in their busy life for me. At last I pitched up at the pub down the road Where the beer was just right and it sort of flowed Till a veil of comfort on my head had descended When I looked around me, the day it had ended. My tally of boozers was 12, that’s a lot And I hadn’t been able to measure a tot. I’d driven all day and the miles they were many Without seeing a fee, no not a penny. So I’ve come home to you, my family dear In search of a crumb of Christmas cheer” The girl dried her eyes and looked around At the wreck of a stocktaker, lying there on the ground She helped the gibbering fool to his feet And guided him in to the house, trim and neat. With a sigh she tucked him into his bed And lovingly gave him a kiss on the head She said in a tone that was kind and forgiving “What a bloody daft way of earning a living”!

Stock Auditor 2006 Annual  
Stock Auditor 2006 Annual  

Stock Auditor 2006 Annual