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How to effectively manage ITIL Compliant IT Services for Customers IT Service Management (ITSM) has become more relevant today as organizations have become global and distributed over multiple locations. ITSM classifies organizations into two types: Large Enterprises - These organizations have numerous internal IT users who operate from different geographical locations in a 24x7 environment. These users can become more productive and competitive if their Service Requests, Incidents, Problems and Changes are addressed and resolved promptly using a centralized ITSM Solution. Service Providers - They provide services to their customers who operate from multiple geographical locations under different timezones. In order to provide services to the Customers within stipulated SLAs, the Service Providers need a mechanism to define and manage multiple Accounts and Service Plans, and link Service Plans with Accounts and Services. This webinar aims at sharing Kovair’s experience in setting up 100% web-based ITSM Solution for integrating and automating various ITIL v3 process areas. This webinar will help attendees understand:  Overall ITSM scope  Key ITIL process areas  Best practice business process workflows for ITIL processes  Service Catalogs, key reports and dashboards  Challenges of setting up ITSM Solutions

Date & TimeThursday June 28, 2012 5:00pm IST PresentersAshok Srivastava ,Sr. Manager - Solutions & Services, Kovair Software Inc Atanu Majumdar ,VP, Products & Technology at Kovair Software Inc Webinar URL

http://www.kovair.com/index.php/upcoming-webinars-events ABOUT KOVAIR Kovair is the innovation leader in Application Lifecycle Management -- ALM and IT Service Management -- ITSM solutions, supporting globally distributed multi-site application development and services. Its flagship products, the ALM Studio and the ITSM Studio, are web- based, feature-rich, configurable products with built in workflow and integration framework that offer a complete set of integrated tools and processes for managing the entire IT lifecycle. Processes are implemented by Kovair's Omniprocess Workflow Engine. Kovair's Omnibus Integration Platform for third party tools provides an extremely flexible and globally integrated IT environment.

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Webinar- How to effectively manage ITIL Compliant IT Services for Customers  

This webinar aims at sharing Kovair’s experience in setting up 100% web-based ITSM Solution for integrating and automating various ITIL v3 p...

Webinar- How to effectively manage ITIL Compliant IT Services for Customers  

This webinar aims at sharing Kovair’s experience in setting up 100% web-based ITSM Solution for integrating and automating various ITIL v3 p...

Profile for kovair
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