Key Features and Benefits of Kovair IT Service Management Key Features Kovair IT Service Management Solution comes with a set of specialized organizational potentials to provide value to the customers in the form of IT Services. Transformation of resources to valuable services remains at the core of Kovair ITSM solution. Its potentiality is achieved by implementing IT-operation processes to manage the services over a life cycle with a welldefined strategy, design, transition, operation and continual improvement. The potentiality of Kovair IT Service Management helps a service organization to experience the three C’s – ‘Confidence,’ ‘Competency’ and ‘Capacity.’ Kovair ITSM comes with wide array of industry leading features. Benefits of Kovair ITSM The benefits of IT Service Management are broadly categorized in four distinct areas – Business, Financial, Employee and Internal. Business benefits of ITSM: Implementation of IT processes (compliant to ITIL v3) in a service organization can strengthen the business process, and can bring improvement in the quality of Service Operations and Service Delivery. By introducing specific processes to manage ITSM Service Desk operations, Incidents, Problems, and Change IT service organization can gain higher productivity and customer reliability. The well-defined ‘best practices’ ensures improved working relationship between service providers and service owners. Following the ITS methodology, it becomes clear to service providers – ‘what is expected by a customer,’ and ‘how to meet customer expectations in terms of Service.’ Customer-focused business operations ensure an enhanced customer satisfaction, and enhance the possibility of customer retention.
Financial benefits of ITSM: Implementation of ITSM in an IT service organization ensures long-term financial benefits. By virtue of ITIL ‘best practices,’ the three major components –People, Process, and Technology – get streamlined. As a result, the cost of service operation becomes lower in several aspects – by introducing customer-focused service operations in the business, the services are not overengineered, by implementing well-defined root-cause analysis the recurrence of Problems can be prevented, by adopting change implementation process the impact of change in the business can be optimized. These are a few of the overall improvements in service operation and service delivery mechanism that in turn, generates financial benefits in the business.
Employee benefits of ITSM: IT Service Management does not undermine the right synchronization of ‘People’ and ‘Process’ in IT service operations. By adopting ITIL ‘best practices,’ the IT service operations become more customer-focused, and this helps employees clearly know their responsibilities. The simplified work flow and training on ITSM helps the employee to become more motivated and productive. Internal benefit of ITSM: ITSM has a straight forward approach of ‘roles and responsibilities’ of people participating in IT service operations. So, even if there are involvements of different service groups in a process, each of them know their area of operations and responsibilities on a reported Service Request, Incident, Problem or a Change. The inter-team communication improves as different work groups or roles get synchronized in a process. Read more about IT Service Management at Wikipedia. Also read more about requirements managements tool here.