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Issue 4 2012

International recognition

Dorsett Hospitality International made heads turn at ITB Asia 2012 in Singapore last month with its impressive exhibition booth and new brand architecture.

Leading Thoughts

Evolving with the changing times L


ast month was another significant milestone for the group as we unveiled our new brand architecture to an international audience at ITB Asia 2012 held from October 17-19 in Singapore. Before I share with you the success and excitement of the event itself, allow me to delve into the rationale behind the rebranding of Kosmopolito Hotels International to Dorsett Hospitality International. Almost a year ago, we decided to embark on a whole new brand architecture which would enable us to strengthen our position in the hospitality industry and leverage on the already established Dorsett brand name. Finally on 21 September this year, we successfully changed our group’s name to Dorsett Hospitality International. With our group name change, we consolidated the hotel portfolio and divided it into three brands that cover different market segments: d.Collection - a series of upscale, charismatic hotels in prime locations carefully chosen for their proximity to the pulse of each city. Dorsett Hotels & Resorts - comprising the upscale Dorsett Grand hotels offering tasteful and rich hospitality experience, and midscale Dorsett hotels that features contemporary urban hotels in central locations. Silka Hotels - famed for convenience, speedy service and attractive room rates. Whilst each brand caters to different market segments, all hotels promise to deliver on the Dorsett Hospitality International’s commitment to be ‘The Gateway to Asian Inspired Hospitality’ by providing guests with a memorable and unique experience that embraces the Asian grace and warmth. It was indeed heartening to witness industry players at ITB Asia giving us the thumbs up with our new brands. From our unique and striking booth to the well-attended media conference, it was truly a success for all of us to be proud of. Most importantly was the team spirit that

Snapshot of Dorsett Hospitality International’s brands d.Collection

prevailed throughout the entire event with everyone having demonstrated and upheld the ‘One Team, One Dream’ philosophy. As shown through the photo gallery in this issue of Dorsett Pulse, there were countless memories and many wonderful moments for us to cheer about. However, for me it was our people which I was most proud of as they demonstrated our core values throughout the planning and running of the event. From the ‘innovation’ that went into the booth design, the ‘inspiration’ behind everyone’s efforts, to the ‘integrity’ shown by all in depicting our brand values and service standards, and ‘initiative’ of all our participating hotels’ General Managers and Sales and Marketing Directors cross-selling each other’s properties. Truly, I am enormously proud of the team, and urge everyone to keep up with your tremendous contributions! – Winnie Chiu, President and Executive Director of Dorsett Hospitality International.

The d.Collection comprises a selection of boutique hotels that represent the best of Dorsett Hospitality International. A series of upscale, charismatic hotels in prime locations, carefully chosen for their proximity to the pulse of each city, d.Collection properties offer exciting dining, shopping and entertainment all within reach. The d.Collection targets the traveller in search of inspiration, excitement and something a little more extraordinary. Dorsett Hotels & Resorts 3 Dorsett Grand is a portfolio of 400 to 600 room hotels for the contemporary, urban, aspirational business and leisure travellers looking for a tailored offering in their hotel choice. Dorsett Grand properties enjoy city centre and resort locations and often have two to three restaurants to choose from. The properties also have full-range MICE facilities with state-of-the-art amenities as well as a swimming pool. At Dorsett Grand, Asian warmth will meet British elegance to provide guests with a tasteful and rich hospitality experience that is inviting and refined. Dorsett is a collection of contemporary urban properties with 150 to 300 hotel rooms that are centrally located equipped with one restaurant. The hotels offer a blend of Asian hospitality with modern British edginess and feature playful décor, eclectic influences, a sense of surprise and flamboyance. Each Dorsett hotel promises guests a hospitality experience to remember and caters to both business and leisure guests. Silka Hotels

A collection of five Asian no-frills hotels located in Hong Kong and Malaysia. Everything about Silka Hotels is about convenience - from the location to the attractive room rates, to the well-stocked mini-bars at supermarket prices - guests are provided with value at every turn. The ‘Stay, Shop and Save Programme’ allow guests to enjoy dining and shopping privileges by presenting their room keycard at participating merchants. The Silka Hotels experience is all about comfort and relaxation with simple choices that helps guest maximise more time on enjoying their stay than worrying about lengthy check-in and out procedures.

In the pipeline

Dorsett Hospitality International acquires second hotel in London D

orsett Hospitality International announced its latest acquisition of The Matrix in London. Across from St Botolph’s Chruch, The Matrix, an existing office building is conveniently located next to the Aldgate Subway Station. Dorsett Hospitality International will re-develop The Matrix into a 9-storey hotel by adding 3 additional floors to the existing structure. Upon completion of the redevelopment, the hotel is expected to have 261 guestrooms over a total of 9 floors and this will be Dorsett Hospitality International’s second hotel outside Asia Pacific.

“We consider the United Kingdom as one of the most popular destinations to tourists and business travellers around the world. Major European countries including the United Kingdom are attracting an unprecedented number of Chinese tourists. As part of our development and in line with our ‘Chinese wallet’ strategy ,we had entered the UK hotel market with the successful acquisition of Dorsett London located at Shepherd’s Bush which is scheduled to open in 2014 with 322 rooms,” said Winnie Chiu, President and Executive Director of Dorsett Hospitality International.


Checking In

Checking In @ Grand Dorsett Labuan

T First step into the London scene The group had taken its first step into the United Kingdom hotel market via the successful acquisition of the former Pavilion Cinema in Shepherd’s Bush, London in August last year. To be opened as Dorsett London, the 11-storey 322room midscale hotel will be built behind the listed façade of the old cinema. Locally known as Shepherd’s Bush Pavilion, the award-winning 1920s-era property was formerly a cinema and bingo hall, but has not been occupied since 2001. The property is located next to the Westfield London Shopping Centre, reportedly the largest shopping centre in London and the third-largest in Britain. Dorsett London is scheduled to be operational in early 2014.

he only upscale hotel in Labuan, Grand Dorsett Labuan brings out the best of what Labuan Island has to offer. At Grand Dorsett Labuan, comfort and luxury are the words that come to mind when you experience the hotel’s 178 comfortable rooms. All rooms are furnished with the latest amenities to ensure the best for guests. Strategically located in the heart of Labuan town, all rooms and suites offer astonishing views of either the serene harbour or the picturesque Labuan town landscape. Grand Dorsett Labuan is the perfect place for you to gather with friends or business associates to enjoy a great meal. All food served is certified Halal and offers wide variety of appetising and sumptuous cuisine. For visitors looking for the finest gastronomic delight available on the island, Victoria’s Brasserie serves varieties of sumptuous breakfast, lunch and dinner buffets. Victoria’s Brasserie is also a haven for

those with a sweet tooth, and is particularly renowned for its fresh homemade cakes. Labuan is not all just about business. Drop by the hotel’s Fun Pub, where you will discover a whole new place of entertainment. Dubbed the “funkiest nightspot” in Labuan, visitors and guests alike come here nightly to enjoy the lively in-house live band accompanied by a talented DJ, spinning the latest hits and evergreens all night long. As you shoot a few rounds of pool and sharpen your dart game, soak in the music and make a few new friends during your stay. Put on your team’s jersey and support your favourite athlete or football club with a drink or just sit around and watch live sport events with our High Definition giant television screen at the Lobby Lounge. Go through its exceptional selection of fine tobacco and cigars as well as a wide variety of whiskey, cognac and wines. With ballroom and banquet facilities to accommodate functions, seminars, dinner and wedding ceremonies, Grand Dorsett Labuan has been at the heart of many wonderful and memorable events taking place in Labuan. For the business traveller, the hotel offers a business centre with Internet facilities, photocopy and facsimile services along with a boardroom suited for private and functional team meetings. A wide range of audio-visual equipment is also available to ensure all events are delivered with a smooth professional edge. For more information on Grand Dorsett Labuan, call Toll Free: 1800 88 0472, +608 7422 000, or visit: www.


Checking In

social event, Dorsett Shanghai’s meeting facility on the second floor includes the Magnolia Room, which seats up to 90 persons for a theatre-style conference and The Bauhinia Room, a smaller venue for medium to small size groups. The Peony Ballroom on the third floor is a new facility with windows featuring a panoramic view of the famed Century Park and is an ideal venue for business meetings and social events such as wedding banquets. Dorsett Shanghai is highly accessible. The Pudong International Airport is a 30-minute drive away, while the Shanghai Maglev train, the only operational magnetic levitation train in the world, takes you to the airport in eight minutes and the station is a fiveminute drive from the hotel. The Shanghai International Expo Centre is a comfortable 10 to 15-minute walk away and some of Pudong’s important business hubs and multi-national manufacturing facilities as well as recreational sites are accessible through short taxi rides. Cross the river to visit the legendary Nanjing Road on Shanghai’s Puxi side through the Metro 2 Subway Station that stands right next to the hotel. With an ideal location, a contemporary setting offering freshness and spacious guestrooms, exquisite facilities for dining, entertainment and recreation, and service style that meets every expectation, Dorsett Shanghai is ready to deliver the ultimate stay experience! For more information on Dorsett Shanghai, call +86 21 3852 2222, or visit: shanghai

Checking In @ Dorsett Shanghai “C


harm in the park”. That seems to be the most apt description of Dorsett Shanghai. Recently rebranded from Yue Shanghai, the hotel which is located in the heart of Pudong, is indeed a fusion of hip and elegance. A short trip from Century Avenue, Pudong’s main thoroughfare, and facing the picturesque Century Park, Dorsett Shanghai is the perfect combination of style, grace and comfort. The lobby’s natural lighting and decked with lively, hand-painted furnishings presents guests the fitting introduction to its 264 guestrooms and suites, uniquely designed with vibrant colour themes and furnished with all the essentials modern travellers require. Designed in ultra-contemporary mode, the hotel’s rooms give off a refreshing feel with bright, off-white walls and vivid accent colours in a space ranging from 35 to 188 square metres. Furnishings are stylish and smart, conforming to the needs and tastes of individuals of all ages, professions, preferences and needs. In every guestroom and suite, the latest in communications and entertainment facilities awaits, including high-speed wireless Internet access, electronic in-room locker, iPod dock, a 32-inch

LCD television and satellite TV channels. Spacious balconies in more than 80% of the rooms and suites provide windows to various vistas – the exciting flurry of the city in motion and the awesome, sweeping view of lush greens, winding walkways and a sprawling man-made lake that make up the famous Century Park. Dining options are aplenty with the hotel’s five dining and entertainment outlets. The lobby lounge is an idyllic spot best for networking and relaxation over drinks, snacks or the timeless tradition of enjoying an afternoon tea. Chic and sassy, Feng Shui Bar is a rendezvous of the “old and new”. Furnished with oversized lounge chairs, it highlights an antique Chinese opium bedstyle seating and a bar built with multi-coloured glass that gives off a sensational spray of vibrant hues against a romantic atmosphere. From mornings to late nights, take delight in the fused flavours of the east and west amidst the casual, yet elegant, surrounds of Gusto On The Green Restaurant. The a la carte menu offers simple favourites, from salads to scrumptious sandwiches; and sublime fare including the specialities of the Mediterranean, grills and popular Chinese and Southeast Asian delicacies. Meanwhile, Xin Guang is one of the city’s most popular restaurants, specialising in crab dishes. Enjoy the cuisine of Shanghai and other Chinese regions on the regular menu. For an all-important business function or any


Up Close & Personal

Up Close & Personal

Giving the personal touch

A true model associate



e it organising corporate functions, planning charity events, coordinating management meetings or scheduling appointments with the hotel’s general manager, it is quite common for Haryati Mohd Karim’s name to crop up. Since commencing work with Silka Johor Bahru on April 2010, Haryati has been involved in various facets of the hotel’s business and daily operations. When the Pasir Gudang lass started off as a Personal Assistant to the General Manager two years ago, it was an entirely new experience for her. “The main reason how I ended up coming for an interview in a totally different industry was because my previous employer was struggling to sustain its business,” Haryati explained. often at the centre of it all. Armed with a Diploma in Secretarial Science from “I’ve always look forward to the chance to play Universiti Teknologi MARA and plenty of enthusiasm a part to make life better for the less fortunate and to expand on her knowledge, she convinced the hotel’s underprivileged community around us. Thus, I am very management team of her commitment and grateful for this opportunity to be involved in desire to excel, despite the lack of working the hotel’s CSR events,” she said. Hobbies: Baking, experience within the hospitality sector. In her free time, the affable personal Two years on, Haryati is very much in the watching movies, and assistant will gather her close friends and thick of the action at Silka Johor Bahru. She spending time with family members to visit old folk’s homes and is often relied on to assist in organising both family and friends. orphanages and to spend time with them. corporate and staff events held at the hotel. Often, they would bring along food and Acknowledged for her meticulous planning Motto @ work: To essential items to be donated to the elderly and coordination skills, the jovial lady is work with passion, folks and children. constantly at the heart of the team’s activities. sincerity and to foster The proud mother of two sons recalls a The 35-year old, who was previously teamwork amongst poignant moment during last year’s Hari working as an Operation Manager said colleagues. Raya event held for residents of an old the biggest challenge for her was to learn folk’s home in Johor. She remembered: “I about the hotel industry. “It was indeed a Motto in life: To learn was really emotional during the event as it completely new experience from what I something new each reminded me of my late parents. I just hope was doing before but because of the strong day of my life. we can all spend more time with our family teamwork we have here, that made it easy members when they are still around.” for me to adapt quickly.” Only recently given the additional There were even times when she had to lend a helping responsibility of assisting in the hotel’s marketing hand to the team to clean and prepare the rooms during communication and public relations functions, Haryati the hotel’s high occupancy period. Yet it is not all work has taken to the role like a duck to water. at the office for her. “While I am obviously nervous about undertaking this Over the years, she has participated – and won - new role, I realised that this is a good opportunity for me netball competitions during the MAH Games (Johor to improve on my communication and writing skills. It’s Chapter), helped organised Mother’s Day and Father’s clearly an honour for me to play a part in elevating the brand Day events, as well as staged durian parties for the awareness for the hotel in the market,” she said. hotel. Another prominent feature of Silka Johor Bahru is With Haryati’s energetic and positive personality, Silka its active organisation in corporate social responsibility Johor Bahru can indeed look forward to an increased programmes each year since 2010, which Haryati is presence in Johor and a personal touch for its customers.


ane Ng is a true model associate at the Cosmopolitan Hotel, Hong Kong. Unprecedented for the hotel, Kane was promoted four times within a course of five years throughout his time with the hotel. In carrying out his role as Guest Services Supervisor, he is recognised amongst his colleagues for his outstanding performance and exceptional customer service. Commenting on his exceptional rise to his current position, Kane expressed the utmost gratitude to the management, his immediate supervisors and all colleagues alike for their support. “I started off as a bell boy and it was like only yesterday when I was in that role assisting guests with their bags and providing them tips in touring the city,” he said sheepishly. Kane added: “Today I still do these tasks

because I love helping guests. However, I am glad to be given this new position as I’m able to acquire new knowledge, from overseeing the guest services team, to ensuring the smooth running of the Front Office and interacting with guests. It is not easy, but there is nothing as challenging and satisfying as my current job.” Kane’s zealousness in work and his “can-do” attitude are also widely-recognised by all of his colleagues, highlighted by winning Cosmopolitan Hotel, Hong Kong’s “Outstanding Employee” for the month of May and June this year. This was the second time Kane was bestowed the “Outstanding Employee” following his success back in 2010. Persistence, proactive, passionate and an excellent team player, coupled with four promotions and two awards… Kane’s a legend in the making!


Through the Lens

Dorsett Hospitality International Lights Up ITB Asia 2012 Singapore, 17-19 October, 2012

What’s Up Dorsett?

What’s Up Dorsett?

Buka Puasa Roundup

Unearthing young talents @ Taylor’s University

Underprivileged families and children enjoy Ramadan with Silka Johor Bahru With Ramadan being a time of sharing and giving, Silka Johor Bahru played host to about 24 underprivileged children from Sekolah Kebangsaan Senibong in Permas Jaya and families from Kampung Senibong. Leading up to this evening’s event, the hotel had has organised a garage sale and collected donations from its staff, which went towards providing stationeries, groceries and Hari Raya cookies to the children and families.

Grand Dorsett Subang bring smiles to Rumah Kasih Sayang


Grand Dorsett Subang hosted a ‘Buka Puasa’ gathering for 60 underprivileged residents from Rumah Kasih Sayang, Rawang. The event was attended by guest-ofhonour, Puan Sri Salbiah Tunut, the Selangor Menteri Besar’s wife. The hotel’s Director of Operations Alfred Paulsen later presented a donation of RM750 contributed by hotel staff to Rumah Kasih Sayang.

The Grand Dorsett Labuan way to the heart Grand Dorsett Labuan hosted a “Buka Puasa” dinner with 55 special children from Pusat Pemulihan Dalam Komuniti Labuan, PDK Mutiara, Persatuan Bagi OrangOrang Istimewa Labuan, Special Olympics and underprivileged children from Jabatan Kebajikan Masyarakat. The hotel’s very own ‘Al-Furqan’ group, comprising 15 talented associates, entertained the children with beautiful unplugged musical renditions, and the ‘special guests were also presented with Hari Raya goodies and ‘Duit Raya’.

Caring and sharing by Dorsett Regency Kuala Lumpur In line with the hotel’s on-going Corporate Social Responsibility programme, Dorsett Regency Kuala Lumpur’s Sports & Recreations Club recently carried out a donation drive amongst its hotel associates during the Hari Raya period. A total of RM1,000 was collected which was presented together with ‘Duit Raya’ to 40 children from the Titian Kaseh Home, situated in Kuala Lumpur.


epresented by Dorsett Hospitality International’s Training Manager, Vigneswaran Veeriah and Training Executive of Grand Dorsett Subang, Mervin Raymond, the group was amongst the 45 exhibitors at Taylor’s University’s Career Expo 2012 held recently in its campus in Selangor, Malaysia. Taylor’s University Faculty of Hospitality & Tourism is South East Asia’s premier and leading hospitality education provider in Malaysia committed to nurturing hospitality professionals. It currently has more than 500 students pursuing hospitality studies.

“This career fair, held concurrent with the launch of Dorsett Hospitality International, enabled us to connect with students who will soon become the industry’s new blood. Furthermore, this initiative reinforces our group’s corporate social responsibility initiatives in providing an avenue where people can grow in tandem with our core values,” remarked Dorsett Hospitality International’s Assistant Director of Training, Terrence Dass.

Sporting camaraderie T

here were plenty of laughter and fun as well as some bruises at the first-ever Dorsett Hospitality International Inter-Hotel Sports Competition 2012 held on July 5 at YMCA in Tsim Sha Tsui, Hong Kong. The competition, which will be held quarterly, attracted the participation of all hotels in Hong Kong under the Dorsett Hospitality International group and comprised of eight teams for the mixed doubles’ event and 29 individuals in the singles’ category. And the awards went to…

Mixed doubles: Champion - Jessica Wong and Jacky Ng (Dorsett Regency Hong Kong). 1st Runner up - Hilda Fong and Andrew Lee (Cosmo Mongkok, Hong Kong). Men’s single: Champion - Jacky Ng (Dorsett Regency Hong Kong). 1st Runner up - Ray Ngai (Silka West Kowloon). 2nd Runner up - Kenneth Yeung (Cosmopolitan Hotel, Hong Kong). 3rd Runner up - George Li (Cosmopolitan Hotel, Hong Kong). Women’s single: Champion - Shirley Shea (Dorsett Kwun Tong). 1st Runner up - Betty Siu (Silka Seaview). 2nd Runner up - Bianca Hsu (Lan Kwai Fong @ Kau U Fong). 3rd Runner up - Hallie Wong (Cosmo Mongkok, Hong Kong).


What’s Up Dorsett?

What’s Up Dorsett?

Caring for our elders

Grand Dorsett Subang wins “Best Chocolate Cake”!


n September 21, 2012, Dorsett Hospitality International had a team of volunteers from the Hong Kong Corporate Office and hotels who visited the Tung Wah Group of Hospitals’ Hui Mok Tak Yu Care and Attention Home. The home houses 153 residents, aged 65 and above who are not able to care for themselves due to either poor health or illness. Our volunteers spent time with the residents, performed songs as well as presented gifts and 25 boxes of mooncakes to help them celebrate the recent Mid-Autumn Festival.




he Grand Dorsett Subang recently participated in the 6th Chocolate Cake Championship 2012 at Great Eastern Mall. Themed Rafflesia, the hotel’s Pastry Chef, Nazirah Bugal with the help of two assistants took a week to conceptualise and complete the 5 kilogramme chocolate masterpiece. The one foot high creation is a chocolate cake infused with coffee flavour whilst the decoration showcased motifs of “Rafflesia” and living creatures. With assistance from celebrities, the masterpiece was sold at RM600. Other creations included American Fudge Brownies Cake, Chocolate Marshmallows Cake, Chocolate Opera Cake, Chocolate Mud Cake, Chocolate Coffee Butter Cream Cake and Chocolate Brownies Cake. Proceeds from the charity sale were channelled to Children Care.

In support of the Asian Youth Orchestra

n upholding the group’s CSR initiative, Dorsett Hospitality International presented HK$44,000 to the Asian Youth Orchestra (AYO) recently. The scholarship was presented to two young musicians namely Chen Xun (Flute, China) and Michele Khor

(Violin, Malaysia) who are part of the 104-member AYO team. The Asian Youth Orchestra is an orchestral summer program that annually brings together 100 finest preprofessional musicians between the ages of 17 to 27 from mainland China, Hong Kong, Taiwan, Japan, Korea, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Chosen through highly competitive auditions held throughout the region, for rich and varied cultural and artistic experiences, the young musicians are provided with intensive training and the opportunity to perform in some of the world’s leading concert venues. “Music brings people together regardless of their race and creed; and we are proud to be associated with AYO; and to play our part in ensuring that young people are given the opportunity to pursue their passion for music,” commented Winnie Chiu, President and Executive Director of Dorsett Hospitality International who is also the youngest member of the board of governors of the Hong Kong Philharmonic Society Limited, The Friends of the Hong Kong Arts Centre, the Hong Kong United Youth Association Limited, The Y.Elites Group and The Chinese General Chamber of Commerce.


Lan Kwai Fong @ Kau U Fong named “Hong Kong’s Leading Boutique Hotel” World Travel Awards has named Lan Kwai Fong Hotel @ Kau U Fong as “Hong Kong’s Leading Boutique Hotel for 2012. The World Travel Awards was established in 1993 and recognised worldwide as the hallmark of industry excellence. In 2011, around 800 thousand votes were cast by travel professionals and consumers in 171 countries. Rebecca Kwan, General Manager of Lan Kwai Fong Hotel @ Kau U Fong said, “We are honoured to be recognised as Hong Kong’s leading boutique hotel. This would not have been possible if not for the passion and dedication by out team of professional staff who are constantly striving to provide only the highest level of service excellence and this is what make us different.”

Our general manager

New appointment Sophia Cheng Senior Vice President of Finance Dorsett Hospitality International


Anita Chan General Manager Cosmopolitan Hotel, Cosmo Hotel Hong Kong & Cosmo Hotel Mongkok



nita joined Dorsett Hospitality International in 2005 and is currently the General Manager of Cosmopolitan Hotel, Cosmo Hotel Hong Kong and Cosmo Hotel Mongkok. She graduated from the University of Hawaii in Manoa with a Bachelor Degree in Business Administration. Under her leadership, Cosmopolitan Hotel Hong Kong was awarded “Comfortable Hotels in Hong Kong” by Michelin Hong Kong and Macau Guide 2009 and 2010. She had previously worked with various international hotel groups and held the position of senior director of The Peninsula Hotel. She is widely recognised in the hospitality industry and was named as “eMarketer of the Year – Asia Pacific” by the industry-acclaimed Hospitality and Sales Management Association International in 2007.

Rebecca Kwan General Manager Lan Kwai Fong @ Kau U Fong & The Mercer


ebecca who has more than 20 years of hospitality experience joined the group in 2006 and is currently the General Manager of Lan Kwai Fong @ Kau U Fong and The Mercer. She is responsible for positioning these d.Collection hotels in the market and directing the business development as well as overseeing the hotels daily operations. Under her leadership, Lan Kwai Fong @ Kau U Fong was awarded as “Outstanding Enterprises – Boutique Hotel” by Hong Kong Business High Flyers Awards in 2008 and 2010; “Best Boutique Hotels of China” by China Hotels Starlight Award 2008; “Hong Kong’s Leading Boutique Hotel” by World Travel Awards 2008; “Asia’s Leading Boutique Hotel” by World Travel Awards 2009; and “Best Boutique Hotel in Asia” by TravelWeekly in 2007

ased at Dorsett Hospitality International’s head office in Hong Kong, Sophia Cheng as Senior Vice President of Finance assumes the leadership in overseeing the corporate and operational finance, tax, treasury and risk management for Dorsett Hospitality International and its hotel properties. She is also responsible for developing long- and short-term strategies as well as the financial operating model with a specific focus on financial maximisation and efficiency. Sophia brings along with her more than 23 years of financial experience with Hong Kong listed companies. Before joining Dorsett Hospitality International, Sophia was the Chief Financial Officer of Shinhint Acoustic Link Holdings Limited. She has also worked for various corporations including Chen Hsong Holdings Limited, The Grande Holdings Limited, KEL Holdings Limited, Kingsway Capital Limited and Ernst & Young. Sophia completed the Executive Master of Business Administration Programme of The Chinese University of Hong Kong in 2012 and obtained a Professional Diploma in Accountancy from The Hong Kong Polytechnic University in 1989. She is a fellow member of the Hong Kong Institute of Certified Public Accountants and the Association of Chartered Certified Accountants.

Roxane Lo Vice President of Finance Dorsett Hospitality International


ased in Hong Kong corporate office, Roxane Lo in her role as Vice President of Finance is responsible for managing investor relations, investments and projects for Dorsett Hospitality International. Roxane brings along with her more than 12 years of experience in portfolio management and investment advisory. Before joining Dorsett Hospitality International, Roxane worked for Handstand Inc. in San Francisco. Prior to that, she was an Executive Director at Goldman Sachs in Hong Kong and was a portfolio manager and credit analyst at Bill Gates Investments in Kirkland, Washington. Roxane holds a Bachelor of Arts degree in Economics, with a Certificate of International Economics from the University of Washington.

New appointment

Bernard Lo General Manager Dorsett Grand Chengdu


ernard Lo has been appointed as General Manager of Dorsett Grand Chengdu, which is scheduled to be opened in March 2013. A well respected hotel professional who has more than 40 years of experience in the industry, Bernard was most recently the General Manager of Intercontinental Century City Chengdu, one of the most luxurious hotels in southwest China operated by the Intercontinental Hotels Group. His career has taken him around the world and he has worked with numerous upscale hotels in senior management capacity in Switzerland, Germany, Hong Kong, Taiwan, Beijing and other major cities.

Ramanesh Keith Nair General Manager Silka Johor Bahru

Dominic Chan Vice President of IT Dorsett Hospitality International



ilka Johor Bahru has appointed Ramanesh Keith Nair as its General Manager. Ramanesh, who brings along with him more than 19 years of experience in the hospitality industry, will be responsible for the daily operations and overall management of the hotel. Ramanesh previously served as the Group Hotel Manager for De Inn Hotel Group, where he managed the group’s hotel operations including revenue management, marketing development and promotion activities. The 38-year-old hotelier, who was awarded an honorary life fellowship of the Institute of Hospitality Management, Ireland (FIHM), has a Diploma in Hotel Management from the Institute of Hotel Management (NPC) and is a Certified Hospitality Manager and Trainer.

ominic Chan joined our Group as Vice President of Information Technology in August 2012 and is based in Hong Kong Corporate Office. He is responsible for overseeing and directing overall information technology initiatives for the Group and its hotel properties, develop and implement Group information technology strategies, enhancing hotel operations efficiency through automation and technology enhancement, as well as formulating policy and procedures for data information protection and security. Dominic brings along with him more than 17 years’ working experience in online solution and software application. Dominic was previously the Deputy General Manager, E-Commerce at Hong Kong Airlines Limited. Prior to that, he had worked at OIQ Solution Incorporation, HTL Holdings, Cyber On-Air Group, Gwcom Incorporation and Hong Kong Economic Times. Dominic obtained a Master of Science in Marketing at the Napier University in United Kingdom.


New appointment

Melpo Wong Director of Distribution Dorsett Hospitality International


elpo Wong joined the group as Director of Distribution in June 2012 and is based in Corporate Office in Hong Kong. She is responsible for managing the implementation process of the Central Reservation System; formulating and implementing the Group’s long-term electronic distribution strategy as well as monitoring the establishment of SOPs; preparing and managing revenue targets. Melpo brings along with her more than 21 years of marketing experience in the hospitality industry. She was previously the Senior Regional E-Marketing Manager, Asia Pacific at Sabre Hospitality Solutions. Her other portfolios included senior positions with Alternative Marketing Consultancy Limited and Best e-Solutions Limited. Melpo obtained a Master of Business Administration in Strategic Marketing at the University of Hull in United Kingdom.

Wilson Leung E-Commerce Manager Dorsett Hospitality International


ilson Leung joined Dorsett Hospitality International as E-Commerce Manager in August 2012 and is based in the Hong Kong Corporate Office. Wilson is responsible for developing strategies to increase and maintain online brand awareness, as well as driving traffic to the respective company and hotel websites. He will work towards increasing website booking conversion by leveraging on his web technology knowledge and business marketing practices. Wilson brings along with him more than 8 years working experience in E-Commerce management. Wilson was previously Senior Marketing Manager of e-Commerce at Walmart China. Prior to that, he had worked at Phluency Interactive, MRM Worldwide and Grey Interactive. He holds a Bachelor Degree of Business Administration majored in Marketing from the City University of Hong Kong.

Staff promotion 18 Josie Fung Director of Operation – Hong Kong Dorsett Hospitality International

Terrence Dass Assistant Director of Training Dorsett Hospitality International


ffective September 2, 2012, Josie Fung has been promoted to be Director of Operation – Hong Kong and is based in Hong Kong Corporate Office. In her new role, Josie is responsible of managing the overall operations of the hotels in Hong Kong Region, preparing the hotel pre-opening budget and planning for pre-opening activities, conducting audit, analysing and formulating strategies to ensure hotels’ operational process and standards are in place. Josie brings with her over 25 years of experience in the hospitality industry. She has been actively involved in different management positions in international hotel chains in Australia, Taiwan, China and Hong Kong.


errence Dass was transferred to the group’s Malaysia Corporate Office as Assistant Director of Training on 15 July 2012. He is responsible for developing and implementing training programmes for the group, and brings along with him more than 22 years of extensive training experience in the hospitality industry. Equipped with a Master of Business Administration in International Management from Asia Pacific International University in New Zealand, Terrence has been the Assistant Director of Training at Grand Dorsett Subang since October 2009, and prior to that, the Training & Standards Manager at Melia Kuala Lumpur Hotel.

Dorsett Pulse • Editorial team Editorial Advisor: Kattie Hoo


Contributors: Vivian Lo Chloe Tse Anthony Wee Nurul Ashikin Najib

he editorial team of Dorsett Pulse would like to convey our sincere appreciation to the management team of Dorsett Hospitality International for their support and encouragement towards this group e-newsletter, all of our hotels’ General Managers for all their news and articles contributions, and to everyone who assisted with their time and efforts in making this edition of Dorsett Pulse possible.


Thank you and have a great read!

Editor: Christopher Tan

Kenneth Fan

Dorsett Pulse: Nov Issue (Eng)  
Dorsett Pulse: Nov Issue (Eng)  

Dorsett Pulse: Nov Issue (Eng)