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 ก ก ก 1. ## ก$%ก ก& $ก#' 2. ) * +ก  , + -),*,./ 3. ก   .,*  .# ก 4. )' 2# * # ก   /%ก /# . ก  .ก ก ก


Functions -<  Manufacturing Marketing

Operations

Finance/ Accounting

<  .ภ ..H-)

/I'J


Function - # Restaurant Marketing  ภ *ภ

Operations

 &#

#

Finance/ Accounting ,/


 ก L$ ก H,   ก ,  ( N/) ,  ( NLN/) -  ./ก 0*1 - 1 ./ก 0*1 - %   - %   - ก 1ก - ก 1 - ก "45*6&ก

- ก กกก  - /" %&2% , ก 0* ก

- %ก /" ,  - /" %&2% ,  3ก 1 - , , ก - 3ก%  - 3ก% ก


ภ (Production system) INPUT

PROCESS

Feedback

OUTPUT ,   ภ


 /ภ Old production concept :  "D& "% $& = . + ภN


Modern production concept :   0*  ภภ  3ภ"45* ภภN = $& - .


$*   ภL

N/ (Output)

^&2,L$N (Input)

1. , , _ * 10,000  1.   3,000  2.  #L 2,500  2.  c./  153  3.  ^ 1,000  3.  . 10,000   N/ 13,500  4. )  540  5. L2eL&' 1,500  ^&2,L$N 15,193 


-) (Productivity)

-) (Productivity) = Output Input

/, c 2ภ $L$

1. /&ภ,L (Partial Measure) ÂźĂ&#x2026;ÂźĂ&#x2026;Ă&#x201D;¾¡Ă&#x2022;èä ´Ê ĂĄĂ&#x192;§§Ă&#x2019;š

ÂźĂ&#x2026;ÂźĂ&#x2026;Ă&#x201D;¾¡Ă&#x2022;èä ´Ê ´Ê ÂźĂ&#x2026;ÂźĂ&#x2026;Ă&#x201D;¾¡Ă&#x2022;èä Ă&#x2021;Ă&#x2018;¾œĂ&#x2DC;´Ă&#x201D;Âş à §Ă&#x201D;š¡Ă&#x2DC;š


2. / Lก .L^& (Multi-Facter Measure) ¼Å¼ÅÔµ·Õèä ´é áç§Ò¹ + à§Ô¹·Ø¹+ ¾Åѧ§Ò¹

3. /</&  (Total Measure) ¼Å¼ÅÔµ·Õèä ´é »Ñ¨¨Ñ·Õèã Êèà¢éÒä»


h#&ก


^&#L, _2ภ $L$ภ 1. . (Cost) 2. .H-) (Quality) 3. &'/#&.L (Flexibility) 4.  _ (Speed)


ภ&.+% 1 : ภ&.+%,   ภ 1. ภ ,$ *ภ (Make-to-order) 2. ภ N L#,   (Make-to-stock) 3. ภ  ภ ,$ *ภ (Assembly-to-order)


Volume

ภ&.+% 2 : ภ&.+%ภภ  << & ภ High

Low

Batch production

Mass production

Continuous production

Project Low

Standardization

High


ก &.+% 3 : ก &.+%.H-) -

.H-)'N ?  2.ก/ N $ก#/# ' u N  ก $ *ก , ))22#กL ก*   กก e ./# '$ก) L


.H-),e / *ภ /, 2I'J 1. .H-))  (Must be Quality) : NL NLI'J *.6 %& %3 ."454ภ .*ภ1%%02  "D&0  3ภ1FD2  " 14ภ 2. .H-)*2I'J (Attractive Quality) : ภภL ' I'J *.6 %,& 4ภ 1%$ %2 3 0  .*ภ% ภG30 3ภ0*"ภ0%& FD2621


Must be Quality : ภ  &  Attractive Quality : 2,L /* /


# .   2ภ ..H-),   ภ 1. Man 2. Machine 3. Material


vก  TQM eL&กJ%ก w


  1 : ภ /ภ .H-)</&  (TQM) # ภภ 3  ภ ,y$ TQM 1. ))2$ *ภ (Customer satisfaction) 2. ภ ,L L$)ภ (Employee involvement) 3. ภ )x&L L' (Continuous improvement)


  Deming (PDCA) 4. Act

1. Plan

3. Check

2. Do

.ภ Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


# กก  # .H-) ( ey TQM) 1. .L *ก 5.  &2ก  # 2.  * 3. ก ,L L$)ก 6.   .&L L' 4. ก /  7. ก 2e$ _  ก ก  u2ก /, 2 8. ,)+%ก *,L   <&e%L&ก


 ey TQM $ TOYOTA - Tell me, ILll forget - Show me, I may remember - Involve me, and ILll understand


  2 : ภ  ภ )'.H-) 5 ,. .L & &  & ,/2 IภL2#ภ/,-)ภ / ,/ภ/ _  I,  # ' ภ .H-) .  1. ,, (Seiri) 2. ,/ภ(Seition) 3. ,/ (Seiso) 4. ,.$ ภH (Seiketsu) 5. ,  ,& (Shisuke)


5, 'N ? - 5 , ' ก   .,-)ก  )''J&2# ก / /-&2ก   , + -)2ก  .H-)$I )'Ju2ก , , 


5, 2e< ก y.~ SEIPI SEITON SEISO SEIKETSU SHITSUKE

N& ,, ,/ก ,/ ,.$ ก H ,  ,&

ก SCREENED SYSTEMATIC SPOTLESS STANDARDIZATION SELF - DISCIPLINED

 /&ก  & ,/ c*ก,.$ ก H  &


N  5, - 5 ,  ')   .H-) - 5 ,  กก )'Ju$ .H-)

- 5 , N,*L ' ISO TPM TQM


$2c*ภภ&ภ 5, - y.~NLภภ * ' 5, - 2ภ  u 5, NLN/  u/& &  -  5, 2e Â&#x201A;  (Practical 5S) ภ_ ,, _ - 5, ,L#$  - 5 , NL2eLภ . NL 2e ภ L  L  L2ภ J#L& ภ_, c#_ N/ / _


 c. ,%$ 5,  ก/& - )', ,-)/  & ,/ - )x /$. ก 2ก   .&L L' - , , 2ก  ก.H-) - , , ก /  & & ก,/ 2#ก. ก .ก


   - 2ก /,c2# &  & & ก ,/  'ก. ƒ#L& %ก   ก -  L ' 5, J  y.~N/ / )x# กก $J  - „ 1986 #,' 5S  L กN//) )% -  N&N/ก   2e</& . _ e  ,   N& ก/   .*I  %N& ก/   N& #L ก  5, - ^. 5,  ก) L# &< ก


2L2,c  Â&#x2026;)$2eLJ #& ภ &ภ, $ LÂ&#x192; ภภ, $NL  $/, $ NLภN ภ &ภ& ,  # 'NL , c)  HN/ภc2ภ 2e

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


,/ภ '$+  &ภ/N/  L&LN ภ_ , c/N/ภ 2e2ภ #  ภ#/  +# ภภ/2# & L,yภ c/ /-& .H-)    , + -)/&  /-&

.H-)

 , + -)

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


ภ ,/ภ , #& ภ ,/ .ภH%  ''  '2e ,c  )'2# ภÂ&#x2020;.~    ,ภ ภ</& &L,, L' )'hภ,ภ ภDamrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


#& ภ /* ,c2#,-)/ /   &ภL ภ ภ u/ $  & & & ,/2,c  2#&*L2,-)/ /    . 2#/ $J )',.$-) &   /-& Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


Appraisal Costs External Failure Costs

Costs of Quality

Prevention Costs

Internal Failure Costs Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


ภ ..H-) QC  ภ  ภ.H-) QA QC ภ e_# ภ, #./ภ) L# ' $,&  &ภ$,& J

QC , 22.H-)2#ภL *ภ.ภภภNL ภ ,ภภ ,./& Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


ภ  # .H-) - Total Quality Management (TQM) - ISO 9000  # .H-) 9000 - ISO 14000 ภ /ภ , /  14000 - ISO 18000 ภ /ภ ,.$&  /-& 18000 - HA - Hospital Accreditation


)'Juภ&ภ  # .H-) ISO - ISO &LภInternational Organization for Standardization - ISO - ภภ' ISOS  L vLภw =>  u - ISO 9000 '  u,ภ,#  .H-) ภ&ภภ /ภ /.H-) ภ  ภ.H-) - )', ,  L' #L ,  / u

-HÂ&#x2C6;%. ,#ภ 2#ภ-) -  .H-)2eN/N (Generic Quality System) NLL +. ภ 2/ภ_  NLc$/ << & II&$%ภ-  ))2$ *ภ,y


ก  # .H-) ISO 9000 -  uก    # .H-) < ก&   $2 ก - $ก#/ก  #  )', 22.H-)$ ,   ก 2#ก *ก - $ก#/$ .H-)  2eL$ก#/$,  - ก#/</& ISO


 /$ ISO 9000 - )' ,))2$ *ก2.H-)$

-Hˆ%  /# 'ก  ก &L,, - # ก ก.H-), c ,N/


 c. ,%  / ISO ☺ )'2# *ก22.H-)$,   ก  ก ☺ )'2#  #  & ก H%ก  ก / , +

☺ )'2#, c.ก ก / +. ก N/  ☺ )'2#ก   . )x ก   2#ก / , + -) ☺ )'eL& /,*y,&กก / NL.H-) 2# #&/ L2eL&


h#&$ ISO 9000 Meeting Customer Expectation and Requirements ภ  .h,  *ภ/#  ภ Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


.ภ u ISO 9000 : 2000 $ภ#/

$

ISO 9001

ISO 9000 ISO 9004

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


.ภ u ISO 9000 : 2000 - ISO 9000 QMS - Fundamentals and vocabulary - ISO 9001 QMS - Requirements - ISO 9004 QMS - Guidelines for performance improvements

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


ก &.+% 4 : ก &.+%ก )&ก H% ก )&&/.,%,   ก 2  ก/& 2  + '

1. e .H-) : 2e ,ก H% 2. e  H : 2e  $


ภ&.+% 5: ภ&.+%ภ  # ,   e /$,   1. Raw Material Inventory 2. Work In Process Inventory 3. Finished Goods Inventory

.ภ  # ,   1. e .H-) : 2e ,ภ H% 2. e  H : 2e  $


ก &.+% 6 : ก &.+%ก ก Capacity (ก ก ) ' , c,*,./  'ก  ^&ก , c N/ ก ก /ก - <  ก c& % :  c& % (/„) - < # ก Œ : J#ก# ( /„) ก ก  ก /ก^&$ - # : <  - #, ),  : )'J,# , 


ภ&.+% 7: ภ  'ภ  J +. ภ ( .  ) $, & ,/ภ) -  2e - , + )  N/ ภu eL free trade zone - ) $, &,/ภeL J NÂ&#x17D;Â&#x17D;h - NL#LNภ*$&^&ภ - ภÂ&#x201A; & ', / 


+. ก  ก  ก (.L,/ก$ *ก) -  $*L$L$ - , c2ก /# # ' - ก   ,/ก2ก $ก - #_ /Le/ - 2ก # Le.e


ภ  'ภ  J,c ภภ (Location) )  H 1. ,L /ภ $L$ (Competition) 2.  .,* (Cost) 3. ,# .IL Â&#x2020; (Hidden Effects)


ภ&.+% 8: ภ  , &,/ภ1. Fixed Position Layout : L ' , L '  2. Retail Service Layout : +  ภ# , 2#,/./  *ภภ, ./ 3. Office Layout : ภ N# $$L,  ,)+% 4. Warehousing and Storage Layout : . ,./ ภ 2e)'J2#ภ/ <&e%,*,./ 5. Process Layout 6. Product Layout


Office Layout Example

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


Process Layout

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


ภ+%& 9: ภ/* ภ     

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Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


Gantt Chart

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School


ภ+%& 10: ภ /  ภ!

   

Break Down Maintenance Preventive Maintenance Corrective Maintenance Self Maintenance

Damrongsack Naparat <neng@ba.cmu.ac.th> : Department of Management : CMU Business School

production  

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