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Consideration: Yesterdays and Todays World Yesterdays World

Todays World

US as top economic power US as one of players Make it, it sells Rabid competition Certainty Uncertainty Reasonable cost Lowest possible cost Large budgets Optimizing budgets Stable technology Rapidly changing technology Waste: many resources Conservation: limited resources Quality is supplier-driven Quality is customer-driven Reasonable time to market Accelerated time to market Hard copy/space/distance controlled Telecommunications/information controlled


The World Demands Change From

If its not broke, dont fix it Functional orientation Sequential design and production Inspection of defects Quality not important Accept current processes Development Rigid organizational structure Many organizational layers Compete

To

Continuous improvement System view Concurrent design and production Prevention of defects Quality critical Reengineer processes Innovation Flexible organizational structure Few organizational layers Cooperate


The World Demands Change From

To

Individual performance Team performance People specialized, controlled, eliminated People add value, flexible, empowered Strong management Strong management and leadership Leadership only at the top Leadership everywhere in the organization Short-term outlook Long-term vision Individual merit reward system Team performance reward system Education for management Education and training for everyone Focus on profit Driven by total customer satisfaction


Product Customer People

Process

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