implement inform + train
PROCESS FINANCE SECURITY Co hanntroll dov ed er
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Optimized Print Services Success Story Company Profile: ManpowerGroup, Germany ManpowerGroup is one of the world’s largest providers of employment agency and personnel leasing services and HR solutions, with 4,000 locations in 82 countries. In Germany, Manpower GmbH & Co. KG Personaldienstleistungen has around 1,400 employees at over 200 branches and more than 20,000 temporary employees on its books. With 13 different industry solutions, including healthcare, aviation and financial services, the company offers target group-oriented specialist competence for the customer categories in question.
Customer’s current situation/challenge The company decided in 2010 to relocate to a new head office in Eschborn and bundle everything at one location. “We had a great deal of trouble with the previous devices: the high level of decentrality, different manufacturers, no monitoring, too many different drivers to administer, manual counter reading, no automatic toner delivery, too many help desk calls – all in all, a heavy administrative outlay for IT,” says Andreas Kaden, Head of IT Infrastructure at Manpower, describing the initial situation. “What is more, over the years printers were acquired by branches as required. We had great difficulty in finding out which printers were actually in use and whether their use was still justified.”
Success summary The new solution enabled Manpower to eliminate 95% of the workplace printers, that being part of the policy drawn up jointly by Manpower and Konica Minolta. Meter readings that used to be done manually can now be generated at the click of a button. “In the past we sent reader cards to our 200 branches twice a year, but only 50% of them were returned. We had to estimate the missing figures. That involved an enormous amount of work,” Kaden says. The company Manpower also has much better planning certainty with regard to toner and paper consumption. “SiteAudit has made us significantly more efficient and productive,” Kaden says.
Success Story Optimized Print Services
Konica Minolta, Optimized Print Services
Optimized Print Services Optimized Print Services (OPS) combines consultancy, hardware and software implementation and operation in order to develop improvement strategies on the basis of precise facts and figures. It guarantees cost reductions and trouble-free processes.
OPS Consult Eventually, Konica Minolta was called in to optimise the print infrastructure. Starting in August 2010, a large number of workshops were held with Manpower. The existing situation was analysed jointly and a strategy for improving it was developed, working out which resources and tasks were required for each step and which processes and routes had to be followed. The result was an optimisation plan that provided for only one MFP manufacturer, thereby reducing the number of different drivers significantly. The administrative workload for IT was reduced accordingly.
OPS Implement Konica Minolta made Manpower the decisive offer to replace all equipment “at one fell swoop” and supply new systems with a standard service life. The major challenge was to deliver 216 multifunctional systems to 190 sites all over Germany, install them and instruct staff on how to use them in a little over two and a half weeks. Up to 20 systems a day were installed at Manpower branches. In order to do so just in time and to interrupt employees’ work processes as little as possible, preconfigured systems were loaded onto trucks at the Konica Minolta hub in Solingen. Instructions for use were given on the day after delivery. In addition, Manpower made use of web-based training by which employees can have a virtual trainer explain functions to them individually, either at their PC or at the system. Project planning and implementation used Konica Minolta’s in-house project management method PR2OMPT, which is based on the PRINCE2 global project standard.
OPS Manage As OPS is a continuous process, the project has still not been completed since the March 2011 rollout. Regular review meetings are held to check which service callouts were required, which problems arise, whether service level agreements were observed, whether the defined print volume of 642,000 monochrome and 18,000 colour pages is still justified and what feedback has been received from employees. In addition, further optimisation potential is to be discussed. Systems are monitored using Konica Minolta’s SiteAudit application. Error reports, toner delivers and technician callouts for maintenance checks are now automated, and evaluations are drawn up to provide an overview of print system capacity utilisation, in other words how much is printed in all, how much is duplex printed, how much on A3 or A4 paper and how much in colour and monochrome.
OPS Customer’s comment
Konica Minolta Business Solutions Europe GmbH Europaallee 17 • 30855 Langenhagen • Germany • Tel.: +49 (0) 511 74 04-0 • Fax: +49 (0) 511 74 10 50 • www.konicaminolta.eu
“The project workflow was unique and still is,” Kaden says. “Konica Minolta’s readiness to take a long, hard look at our business processes was the key to success. It was also, of course, the precondition for Konica Minolta to take over the project management. Without trust and collaboration in which both sides were able to rely on each other, we would never have been able to accomplish this project so successfully.” “The main and decisive factor why we decided in favour of Konica Minolta was its offer to take over the project management in its entirety. As a result, we at Manpower had ‘only’ to be of assistance and to do the legwork, as it were.”