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Actively Caring a passion for safety

Actively caring means looking out for yourself and your teammates.If you see an unsafe behavior, please say something.Together we can ensure that Nobody gets hurt!

Whether you’re walking between offices or walking to dinner, please keep these safe behaviors in mind:

• Do not run. • Walk carefully and be alert. • Approach blind intersections cautiously. • Hold handrails in stairways and on escalators. • When walking outside be alert for hazards (steps, curbs, ice, etc.). • Look both ways before crossing streets.


Back Injures are the number one workplace safety problem. Leading Risk Factors Include: -Poor posture. -Poor physical condition. -Improper body mechanics. -Incorrect lifting. To Prevent Back Injures: • Make back exercise part of your daily routine. • Shed some body weight • Lift objects properly • Don’t sling a heavy purse or bag over your shoulder • Maintain good posture • Use a chair that supports your lower back • Avoid sitting too long

Slips, Trips, and Falls are among

the top causes of disabling work injures. To avoid potential hazards, please be aware of your surroundings and keep an eye out for your teammates: • Take your time and pay attention to where you are going • Wear footwear appropriate to the activity & adjust your stride to a pace that is suitable for the walking surface and the tasks you are doing • Remove obstacles from walkways and always keep them free of clutter • Pick up and stow loose items on the floor; secure cables that do not lay flat • Use approved step stools only • Do not carry a two-arm load up or down the stairs Don’t let a mess become your injury.

Handheld electronics may re-

quire prolonged grips, repetitive motion on small buttons and awkward wrist movements. This combination can lead to hand, wrist and arm ailments. When using a hand held device: • Use a neutral grip when holding the device. • Take a break every hour or switch to another activity. • Switch hands frequently. • Focus on a distant object to prevent eye strain. • Do not operate while walking. • Please use good judgment when using your handheld device.

If left unchecked, stress can have a negative impact on work and home activities.


SMITH SYSTEM 5 keys to drive the truck slowly by ExxonMobil CS. The following topics are designed to help the driver when they are in delivering crowded.

If left unchecked, stress can

have a negative impact on work and home activities. While it’s impossible to completely eliminate stress, the following tips may help you manage it: • Plan your time well-prioritize the most important activities; break large demands into small, manageable parts. • Be realistic about what you can do- Set goals that are achievable so you don’t become frustrated or discouraged • Share your concerns throughout this transition, it’s important to ask for help if you are having problems. • Make some time for yourself- Take a short break when you feel tense or tired. Get up and stretch, or take a short walk. • Learn some relaxation techniques-Deep breathing exercises, mediation, and muscle relaxation techniques help to relieve stress.


Accidents that occurred during driving slowly are

the problem of the organization. Those are the result of the bad decisions of the driver or from the driver who did not follow procedure. Mirror Scope. A side mirror has two types; smooth (flat) and curve The smooth type helps to view the end of your trailer and scenic route of the truck the best. The curve helps you with a broad vision for the side view of the truck and reduces the invisible spot. However, the image will be distorted and it seems that is far than it actually is. Mirror Adjustment. Firstly, you should adjust the driver’s seat before. After adjusting the mirrors on all sides during straight parking for the best view, you can move the truck.

You should clean the mirror before leaving and after every trip. The flat mirror should be adjusted to the inside that the corner is upright to see the trailer. Other parts of the mirror should object to any side and the rear. The curve mirror should be fined the vertical angle of the mirror to see the back of the trailer. The transverse upper should show overlapping the bottom of the view from the flat mirror. This view should extend out toward the rear and the side of the trailer.

The both mirrors should be adjusted to see about 20% of the trailer and 80% of road

5 Keys in the smith system to safe driving

1.Aim High in Steering® When you drive nearly the station, scan the area for potential hazards around. Then you drive into the station. Beware the hazards that are listed on the site card by thinking and planning how to securely drive to the point of unloading. If there is a car blocking or obstructions, ask the person to move the car before trying to drive to unloading point. Do not reverse unless specified on the site card. If a vehicle is blocking access to the unloading point, the driver should not deal with any obstacles. Wait until the route is clear. 2.Get the Big Picture® Scan the entire area around you including stepping down from the truck and inspecting around. Beware the change of surrounding by maintaining low speed while reversing the truck. Assistant assist in the visual surrounding to watch all the signals and dangers. 3.Keep Your Eyes Moving® To maintain the look of your surroundings is essential.

Not to stare a fixed object because you can miss seeing other places. Sweeping area help expand your vision. When you reverse, scan the front side and the rear all the time (Use the traffic cones following the policy). 4.Leave Yourself an Out® Do not let hands and feet control your truck instead of your eyes and consciousness. Slow down speed as the solution to avoid accidental collisions with stationary objects. Do not drive unnecessarily close. Reversing is difficult and risky-always use traffic cone and move in safety area. 5. Make sure They See You® Eye contact with the driver of the other vehicle or who may be moving in your way. Use the signal; a flashing light or horn, so that others around you notice. If the site card assigns to reverse, make sure that the alarm is working and loud to hear. Do not neglect all the details - the eye does not always guarantee safety. Make sure that your warnings are interested, before moving the vehicle.

© 2007 Smith System Driver Improvement Institute, Inc.


1. Aim High in Steering Look 15 seconds into your future. (Don’t just look at the vehicle in front of you) 2. Get the Big Picture Look for Hazards. (Other Motorists, Pedestrians, Vehicle doors opening) 3. Keep Your Eyes Moving Don’t stare. (Use your peripheral vision)(Stop the fixed habit stare) 4. Leave Yourself an Out Monitor the space cushion around you and your bike. 5. Make sure They See You Use your signals- (Directionals, 4-Way Flashers, Head Lights, Brake Lights, Horn, and Hand Signals) Make Eye Contact. - Why do people have to be careful at the gas pump? Upon entering the station? - What are the effects of not dealing with the client in advance?

Hazard Observation.

To emphasize and demonstrate that the use of five key

Smith System Smith System 5 Keys ® can help people notice the dangerous driving on a service station, entrancing station, parking at the station and out of the service station. The following photos are taken at stations and illustrate the common dangers that the driver may come across on a daily. Can you identify hazard and use the keys deal with the problem to eliminate that danger. (The sample answers are in the last pages.)

• Have you noticed any harm in this picture? • How will you deal with each of the hazards? • 5 keys offers any harm that may help you to fix it?

- Why people should be looking into the station before. - What are the effects if you do not look before entering the station?

- Why the driver should notice a parking car before changing his position? -Which may have been blocked by a truck that was unloading oil?


Practice Makes Perfect! The blind spot of a truck. This exercise allows that the

driver to have a chance to see and understand the blind spot of the truck when tools are not being used effectively. Exercises that takes about 10-15 minutes to do.In order to advice Smith Systems to reduce the risk of chance and blind; Adjust the seat properly affect how visible from the cockpit. The mirrors are correct (80/20) and affects (look every 5-8 seconds on all sides) how visible from the cockpit. Demonstrate the need to adjust the mirrors when use the seat belt (Restricted movement). Demonstrate the need to “out of the car looking” when move the truck.

Lessons and recommendations from Smith System 5 Keys ® for this exercise are that to adjust the seat and mirrors before backing the car and to step out of the truck (the 2nd key Get The Big Picture ®) it also shows why it is necessary to look at the mirror while moving the truck (the 3rd key Keep Your Eyes Moving ®). Finally, the drivers can aware of the importance of this, so they drive carefully by maintaining the This figure shows the approxi- area around the truck (the mate position of the tip of the 4th key Leave Yourself An Out ®). cones around the truck.


SAFETY IN PLACES OF PUBLIC ASSEMBLY Every day, millions of people wake up, go to work or school, and take part in social events. But every so often the unexpected happens: an earthquake, a fire, a chemical spill, an act of terrorism or some other disaster. Routines change drastically, and people are suddenly aware of how fragile their lives and routines can be. Each disaster can have lasting effects. People may be seriously injured or killed, and devastating and costly property damage can occur. People entering any public assembly building need to be prepared in case of an emergency.

Before You Enter.

When You Enter.

Take a good look. Does the building appear to be in a condition that makes you feel comfortable? Is the main entrance wide and does it open outward to allow easy exit? Is the outside area clear of materials stored against the building or blocking exits?

Take a good look. Locate exits immediately. When you enter a building you should look for all available exits. Some exits may be in front and some in back of you. Be prepared to use your closest exit. You may not be able to use the main exit.

Have a communication plan. Identify a relative or friend to contact in case of emergency and you are separated from family or friends. Plan a meeting place. Pick a meeting place outside to meet family or friends with whom you are attending the function. If there is an emergency, be sure to meet them there.


Check for clear exit paths. Make sure aisles are wide enough and not obstructed by chairs or furniture. Check to make sure your exit door is not blocked or chained. If there are not at least two exits or exit paths are blocked, report the violation to management and leave the building if it is not immediately addressed. Call the local fire marshal to register a complaint.

During an Emergency

Do you feel safe? Does the building appear to be overcrowded? Are there fire sources such as candles burning, cigarettes or cigars burning, pyrotechnics, or other heat sources that may make you feel unsafe? Are there safety systems in place such as alternative exits, sprinklers, and smoke alarms? Ask the management for clarification on your concerns. If you do not feel safe in the building, leave immediately.

React immediately. If an alarm sounds, you see smoke or fire, or some other unusual disturbance immediately exit the building in an orderly fashion. Get out, stay out! Once you have escaped, stay out. Under no circumstances should you ever go back into a burning building. Let trained firefighters conduct rescue operations.


A fire at The Station nightclub in W. Warwick, RI, on February20, 2003, claimed 100 lives and is the fourthdeadliest nightclub fire in U.S. history. Since that fire, NFPA has enacted tough new code provisions for fire sprinklersand crowd management in nightclub-type venues. Those provisions mark sweeping changes to the codes and standards governing safety in assembly occupancies.


Influencing Risk Tolerance

Enhancing the Effectiveness of SSH&E Systems and Tools By ExxonMobil SSH&E Leadership and Human Factors Center of Excellence

Understanding Risk Tolerance

What is Risk Tolerance? Starting with the Understanding Risk Tolerance helps you to figure out overview. Risk tolerance involves weighing a number of factors that influence a decision to either accept or reduce risk. How these factors are perceived and weighed in the mind of the worker and the work group affects safety behavior?

What are the issues that influence risk tolerance? •Is taking a risk a conscious decision? •What factors influence our decisions to take chances? •Do we understand why we make the decisions we do? •How can we influence the choices others make? •What is the relationship between Hazard Recognition, Risk Perception and Risk Tolerance? Insights on Risk Tolerance People across diverse cultures with various work backgrounds and with different personal experiences demonstrate variability in how much risk they are prepared to accept (on and off the job).


Safe and at-risk behaviors are the result of a multistage process that includes: 1. Hazard Recognition 2. Risk Perception 3. Risk Tolerance A simple model that shows the relationship between hazard recognition, risk perception and risk tolerance is needed to reduce the personal and group acceptance of risk. While existing SSH&E systems focus primarily on hazard recognition, more direct focus on risk perception and tolerance is needed to enhance the effectiveness Introducing a Risk Tolerance Model What is a Hazard? •A condition or situation that could create an incident

What is Perception? •Process to add meaning to received information •Influenced by our knowledge and experience What is Risk Perception? •Subjective judgment we make about the characteristics and severity of risk, specifically … What could go wrong? How bad could it be? •The amount of risk that an individual or group is willing to accept in the pursuit of some goal. Behavior is determined more by perceived rather than by actual duce risk 10 Influencing Factors for Risk Tolerance Key factors which influence risk tolerance 1.Overestimating Capability or Experience

2.Familiarity with the task 3.Seriousness of Outcome 4.Voluntary Actions and Being in Control 5.Personal Experience with an Outcome 6.Cost of Compliance/ Non-Compliance 7.Confidence in the Equipment 8.Confidence in Protection and Rescue 9.Potential Profit or Gain from Actions 10. Role Models Accepting Risk Supporting Tools to Influence Risk Tolerance 1.Use the Risk Tolerance Awareness DVD as an introduction to the topic 2.Use the Risk Tolerance Facilitators Guide to establish an implementation

strategy 3.Engage the workforce through workshops on each of the 10 Influencing Factors for Risk Tolerance 4.Reinforce worker participation by using the worksheets for each Factor.


No Hero In the Store STEP 1: Respond calmly to bring the anger level down IF A CUSTOMER IS ARGUING, WHAT YOU SHOULD DO: I.Respond calmly; use positive words in a calm voice; speak at an even pace II.Don’t interrupt and let them speak •Listen carefully to determine if the customer has a specific issue III.Then assure them with positive words •I will do what I can, I understand what you are saying, Let me see what I can do •Try to select words that don’t embarrass the customer STEP 2: Protect yourself, offer Manager Assistance, keep your distance -If the situation escalates, back off -Offer to get the Manager or have the Manager contact them


“NO Confrontations” -Politely encourage troublemakers to leave the store -Stay in a safe place; remember there is safety in numbers -Do not use a stool or chair for protection; it can turn into a weapon -Lock aggressive customers outside the shop -Follow your emergency response plan -Call police if needed and when safe to do so Remember – Stay within the console area or keep a safe distance away during a Confrontation On the Forecourt If a threatening situation occurs on the forecourt: -Remain calm, polite and professional; do not argue -Ensure customer that you will do all

you can to resolve situation -Stay in the kiosk or, if no kiosk, stay a safe distance away from customer -Stay away from customers who are fighting -Get support from others; there is safety in numbers -Consider going into the store if you can do so safely, lock the door -Follow your emergency response plan -Call police as needed and when safe to do so Key Learnings Frustrated or Angry Words 1.Respond Calmly; Use positive words in a calm tone •Let me see what I can do? •I understand you have been waiting. 2.Listen carefully – ask questions to get more facts 3.Use pause or silence to let customer explain and prevent complaints from increasing Refusing a Sale due to Procedures 1.STAGE the response (Break it to them easy) •Introduce Issue •Explain procedure, risk, etc.

•Express understanding using “I wish” or “I understand” comments 2.Try not to embarrass customer in front of others: “Can I get you something else?” Angry customer stays angry or goes away angry and returns 1.Beware of higher risk for violence; Keep a safe distance; 2. Stay in safe area 3.Get help/call police

No Hero

What should you do during a robbery? BASICS •Avoid heroics – No Heroes •Take all robbery attempts seriously; even when no weapon is evident •Respond calmly, try not to panic MOVEMENTS •Keep a safe distance away to prevent assault; stay behind counter or step back an arm’s length away •If you do move – move slowly; keep hands in robbers view •Obey and comply with robbers’ demands


COMMUNICATION •Only speak when you are spoken to; ask if you do not understand •Do not negotiate; only offer the robbers what they ask for •Tell the robber, “There could be customers or other workers in the store” so the robber is not surprised Do not be specific about location (i.e. cooler). If you are the person out of sight, stay there quietly. Do not come into the store or leave by the back door (others could be outside). Most robberies occur quickly. ACTION •Avoid staring at the robber •Mentally note observations - hair color, tattoos, type of car, etc. •Observe the robber’s height on the indicator strip inside the door •Activate any alarm or call police when it is safe to do so

What should you do after a robbery? No Heroes - Avoid heroics •Stay in the store •Do not chase after the robbers •Attend to anyone injured

•Lock store doors with remote lock and other doors if safe to do so •Activate any alarm or call police when safe to do so (after the robber has left) Assist Police •If known, document the make, model, color, escape route and license number of the robber’s automobile and direction of travel •Complete the robbery identification form if available •Leave the telephone line open for incoming calls •Do not disturb any evidence and document observations •Invite witness/customers to stay behind to assist in the police investigation. Make an attempt to obtain their contact information if they are in a hurry to leave Emergency Response •Follow emergency response procedure making apropriate calls •Do not talk to anyone except police and your supervisor •Only admit police, emergency personnel and supervisor on site

Respond Calmly and Smile. 13

Let’s exercise How Exercise Relieves Stress

Exercise can benefit your psychological or emotional health. When faced with

stress, changes occur in the body to prepare you for physical activity (called the fight or flee response). Exercise, the most logical and beneficial response to a stressful situation, reduces the duration and the intensity of the stress response. It helps the body return to a relaxed and balanced state. Exercise has been called nature’s own tranquilizer.

Exercise Tips for Stress Management Healthyroads

• Exercise at the end of the day to rid the body of stress by-products that has built up over the day.

• After sitting for a long period of time at a tedious task, do a few stretches to relax the muscles of the face, neck and shoulders.

• Go for a walk • Avoid competito take a break tive physical acand put problems tivities for stress in perspective so management purthey can be han- poses. You might dled with a clear be too aggressive. mind.


Heat Stress Program By Electronic SH&E Work Practices and Guidelines Manual

All work during hot weather or in hot areas should be planned and conducted with consideration given to heat stress risk factors and precautions. This procedure is intended to provide guidance to employees and contractors about the effects of heat stress. To make them aware of heat stress and control methods available to reduce risk

Heat Stress occurs when

the ambient temperature, the physical demands (including PPE), and the work rate, disrupts the body’s ability to maintain a normal temperature of ~98.6 F. Ambient temperature includes components of temperature, humidity, air movement and radiant heat. Acclimatization (is the ability to withstand the effects of heat stress) involves a series of physiological and psychological adjustments that occur in an individual especially during the first few weeks of exposure to hot environments. Each individual is the first line of defense against heat stress illnesses. Employees should understand heat stress risk factors, symptoms, preventive measures, and first aid procedures and should heat stress concerns or the onset of symptoms to his/her supervisor. Also, it is important to know/understand that heat stress is a precursor


to other types of injuries due to decreased alertness.

ing, etc.) Work around high radiant heat equipment (e.g., steam lines, boilers, furnaces, etc.)

Safety and Environmental Precautions: Failure to recognize and General Control Measures: control exposure to heat stress Heat stress control options could result in personal ininclude using engineering jury. Controls, as a first priority, followed by administrative High Risk Work Activities: practices and use of personal The following categories are protective equipment. Potenconsidered high-risk activities tial heat stress issues should that may increase the poten- be considered before the job tial of an individual feeling starts to ensure that controls the effects of heat stress illare planned for and proper nesses: equipment is ordered. Physically demanding tasks (e.g., confined spaces, hot Engineering Controls: work in confined spaces, Heat stress potential may building scaffold, manual dig- be reduced by employing, ging, insulation of hot process where feasible, some or all of equipment, etc.) the following: Work while wearing vapor -Insulate process equipment resistant clothing (e.g., paper (remove thermal burn potensuits, slicker suits, bunker gear, level A-through-D body protection, etc.) Work while wearing respiratory protection Work in enclosures (e.g., lead, asbestos, abrasive blast


tial and reduce the radiant heat load) -Increase ventilation-cooling fans, air movers -Radiant heat shields -Portable a/c units-specific locations (e.g., confined spaces, enclosures, etc.) -Shade from sunlight -Administrative Controls Monitoring and controlling the following may reduce heat stress potential: -Plan stress related work for cooler times of the day if at all possible -Rotate workers when all possible in Higher Risk Jobs (4.0) -Take scheduled breaks in cool areas and drink plenty of fluids -Plan the work to ensure minimum time in protective clothing -Keep fluids at jobsite -PPE to relieve Heat Stress Cool vests with ice packs or gel packs Cool collars Vortex cool vest (neck & head) system* Cool vests are recommended for Advisory Level I and II situations and required for Advisory Level III situations where employees do not work in the immediate vicinity of spot coolers and cannot take self-paced cool off breaks.

Cool vests are recommended Training: Supervisors shall ensure that workers have had proper training on the effects of heat stress and first aid procedures. The following will constitute the training curriculum for ExxonMobil and other direct reports (a similar curriculum is recommended for contractors): -Heat Stress Procedure -TRACCESS or Mockingbird module-heat stress where available or e-Manual for additional training material. -Effects of personal medical conditions, (e.g., diabetes, high blood pressure, etc.) -Effects of medications, (e.g., blood pressure, antihistamines, etc.)

• Workers receive awareness

training on heat stress at least once upon assignment or as needed

• Proper controls to mini-

mize heat stress are in place and adhered to. -Frontline supervisors are responsible for ensuring:

• Heat Stress Procedure and

Heat Stress Advisory Guide are understood and utilized as part of the Pre-Job SPSA (Safe Performance Self Assessment) Review.

• Workers are trained on

heat stress at least once upon assignment or as needed.

• Employees understand that

personal medical conditions, (e.g. diabetes, high blood pressure, etc.) and/or medications (e.g. antihistamines, blood pressure, etc.) may increase susceptibility to heat stress illnesses.

Responsibility: • Adequate supplies of All personnel are respondrinking fluids, e.g. water or sible for being familiar with Gatorade are available and the early warning signs of heat stress in themselves and their coworkers and to take immediate action when they are noted. Supervisors should be notified immediately if concerns arise while working in a hot environment. More Responsibilities -Department Heads are responsible for ensuring:


easily accessible for all employees, contractors, and visitors on site.


Heat Stress are followed to minimize the effects of heat stress. PPE outlined above shall be utilized if applicable.

Heat Cramps Muscular pain and spasm due to lost fluids and salts though seating. Abdominal muscles are likely to be affected first. Drinking fluids can reduce the severity of these symptoms. Heat Exhaustion A response characterized by fatigue, dizziness, weakness and collapse due to inadequate fluid intake. A person may experience a nearly normal body temperature, appear pale, have clammy skin, sweat profusely, feel weak with headaches, nausea and may faint. The victim should be made to lie down (with feet elevated, if dizzy), given plenty of fluids to drink and rest in a cool area. If symptoms persist or worsen, medical assistance shall be obtained. Heat Stroke An emergency situation for which medical care is urgently needed. Specific indicators are:

• Proper Controls to Minimize

-Employees are responsible for:

• Considering the heat stress poten-

tial when performing a task.

• Maintaining proper physical fit-

ness to perform assigned tasks. Note-the following factors may affect your ability to perform work, (personal illness, recent alcohol consumption, overweight, previous heat stress symptoms, etc.)

• Following the heat stress advi-

sory guide.

• Utilizing the control measures for

heat stress.

• Communicate to the supervisor,

or work peer(s) at the onset of heat stress.

• Drinking adequate amounts of

fluid in hot environments, (e.g. one cup of water every 30 minutes, not waiting for the thirst sensation which can be too late).

• Utilize your normal breaks to

remain properly hydrated and free from heat stress.


• Extremely high body temperature (105 F or greater) • Hot, dry skin (loss of sweat mechanism) • Rapid pulse • Mental confusion, delirium, convulsions, or coma

• Do:

-Remove victim from heat -Cool victim by any or all of several means: 1. Remove to a/c area 2. Fan vigorously 3. Soak clothing with cool water -Seek professional medical attention immediately

• Do not:

-Give fluids or medications -Apply ice or ice water --Do not allow victim to become so cold they begin to shiver or develop goose bumps.

Heat Stress Advisory Guide:

A heat stress advisory guide has been developed

to provide a pro-active approach for managing heat stress issues. A flow diagram outlines actions recommended at three different advisory levels. One only needs to know the outside air temperature and job scope to utilize the guide The advisory levels were based on ambient air temperature assuming >80% relative humidity with high radiant heat load (sunshine) typical of Gulf Coast weather conditions.


Stuck means STOP When a rope gets hung up or stuck –This is an LPSA “STOP moment”

• What could go wrong if I tug harder on this rope? • What is worst thing that could happen if this rope catches on something and I pull harder? • Is there anyone below me if this bag falls or snags on other equipment? • Is the access I am using to bring material up clear of clutter?

When something gets stuck –This is an LPSA “STOP moment” • What could go wrong if I pull harder? • What is worst thing that could happen if this tool slips? • Do I have the right tool for the job? • Am I trained to use a different tool that would make this job safer? • Should I ask for help? Is this job safe to continue?

Hitting harder may not be the answer –This is an LPSA “STOP moment”

• What could go wrong if I hammer this harder? Should this be hammered on at all? • What is worst thing that could happen if I hit it harder? • Is a bigger hammer the right tool for the job? If it is, what new risks does that create? Are there better tools? • Should I ask for help?

Pushing or pulling harder can introduce a new risk -people and equipment could be hurt or damaged. Adding energy to your work - by using a bigger hammer – can introduce a new risk. Adding energy to your work - pushing or pulling harder - can introduce a new risk.

Take a minute to ASSESS, ANALYZE and ACT. 19


5keys to Zero Crossover STOP AND THINK

A Time to Stop And Think!


Key 1 Key 2 Crossover is now one Key 3 Key 4 too many? Key 5

Check - Site Plan - SDC Multiple - P T T (Point Touch & Tell) Verify - SDC (The data were put in all blanks) Report - Issue/ STOP WORK

Let these become part of you •Use SDC – Multiple P T T – Complete SDC •Wrong product tag – STOP WORK POLICY . . . •No to Distraction / No to Over Confident •Report all happenings -Multiple PTT means check API & Fill Point tags with SDC -Actively Caring by reminding each other . . . -Thru LPO/SBO/camera observations, feedback & toolbox talk . . .

You Can Do It With ZeroXover



Let’s tour in our

Date: January 10th, 2013 KhunItthipol visited at Saraburi section.

Date: January 12th, 2013 Visiting Captain’s home at Suratthani Section.

He shared about blended oil at Lumlukka sec-

The administrator team consisting of

tion in because of shortcut in work procedure of the captain, so he reminded the captains not to do the same thing again.

• Congratulation with Saraburi section that has no incidents continuously for 5 years and keep doing like this.

• Talking and asking about his health and

lem about using LSM but an accident had occurred in retail and announced the reversing test.

cover by using the videos about his symptom.

• Then, they brainstormed to solve the prob-

• He gave the gift for the winner from Near

Miss Award in January 2013 for encouraging Captain’s safety.


KhunMongkol, KhunEkkapon, KhunSumpan and safety team visited Captain Seree’s home who had recovered and encouraged him by giving the present. family.

• KhunMongkol helped the captain to re-


Date: March 14th, 2013 2nd Testing in Low Speed Maneuvering (LSM) ESSO_SRB The purpose of the test back to the LSM project success early and delaying the review how back in the stations safely.

•The look of the car at all times. •If not out of the car to look at and measure the results of the test, it will be seen in Fig.

•Measure the distance from the car to look at and all the Date: January 31st, 2013 Safety Talk

stops as needed, not to rub against.

•This is the special mark of traffic cones. •On the rear bumper to the rear cone of the mark before it stopped. The results of the test image.



Let’s tour in our

Understanding Work Procedures

Date: February 12th, 2013 Safety talk KhunChatchawarn tested a manager, a captain leader, and captains that they could figure out the work procedures. • Do you understand the working hour? How long a captain can work and drive in one day? -He cannot work over 12 hours and drive over 10 hours.

• If you get a plan that has works over 12 hours, what should you do? I will tell a planner. If he request to do, I will contract to SOM and inform the supervisors.

• KhunChatchawarn participated in the 5 minutes of safety activity.

• Captain spent five minutes in talking about safety, and technical driving in service station.

• SOM concluded that they needed to get more technical blocking in left lane to avoid hitting a car head inserted into the right lane.


•Rules on working hours per day must not exceed 12 hours and drives within a 10-hour •A Leader must not get a work from a planner e over 12 hours if it exceed, you need to talk to the manager of site and the planner for letting a fleet supervisor to know. •Operational standards: the average time of driving will not exceed 10 hours and need to put plan works so well. •If an accident or near miss is circumstance, Captain must notify the supervisor immediately and immediately stopped. Must not delay to report to ESSO. •Pain caused by work; If a patient need to see a doctor, a supervisor have to go with him for receiving the data from the doctor. That a captain is and can work or how much violence should be prescribed. •How to check the operating hours of the captain; 1.Handling document. Man 2. Inspector. 3. Approving man. • No oil seperating strictly prohibited. if found, immediately notify ESSO. • Route card / Site card must be attached to the site every time when the captain sends work. • If you sign the wrong product. Must be stopped immediately and the captain must notify the supervisor to resolve.


Date: February 18th-22nd, 2013

SEA/HK Risk Assessment Program

-SEA Hazard recognition & Risk assessment training -HK Risk Assessment Revisit Key highlight during HK Risk Assessment Revisit Key highlight during SEA Hazard recog•Shared existing pHROs material and briefed nition & RA training Burge, Ferry, LPG purging operations •Conducted RA at new I&W site −To share Burge, Ferry, LPG purging operations to RA expert and prepare for field obser- −To understand the gap on hazard identification from the local team vations −Used the field exercise to coach local team •Conducted the observations on Burge, Ferry operations and visited and visited LPG purging on hazard identification and potential risks −Photos were taken and shared with other site audiences during afternoon session −To give better understanding to RA expert •Conducted RA Hazard recognition & RA before detail discussions on pHROs material training for SEA Fleet and Haulers −Used the field exercise to coach local team −Shared the principle of Hazard recognition on hazard identification and potential risks & RA and 2012 incident cases −Requested Linfox’s sub-contractor to simu−Shared new I&W Photos and Brainlate LPG purging equipment installation stormed to identify hazards and potential •Review pHROs materials risks −Discussed on HK pHROs and developed −Provide training on effective used of Site “Most likely” and “Worst case” by using RA risk assessment check list worksheet



Let’s tour in our

Date: March 20th-21st, 2013 Low Speed Maneuvering (LSM) Location: GTE LLK By Trainer Amnart Kanngan and Somdech Narkwatnant Starting this training by Mr. Simon’s LSM training at

Lumlukka Terminal date 05/02/2013 Next, He followed up LSM in date 12/03/2013 So LSM activity was performed throughout Lumlukka section.

• Trainer Amnart and Trainer Somdech described the

principle of 3F NoRT-Get3 in LSM and the examples of reversing and warning points in gas station.

• To practice from learning, there are two types of LSM in reversing for demonstration: 1.With a Signalman 2. Without a Signalman.

• Demonstration how to reverse without a signalman by

using the 3F-Get3.If we are not sure, we use ‘Get-out and Look’ to inspect around a truck until we are confident.

• Trainers Amnart and Somdech summarized and re-

viewed knowledge from this course: 1. LSM and 3F NoRT-Get3 2. How to apply this knowledgement and “Always act like the first time we do it.



F1 Fit for duty F2 Focus on the job-Get 3 F3 Follow Procedure No to Risk Tolerance Get 3 – Get-Big Picture Get-Out and Look Get-It Right at First Time

Activities KhunPinsuwan

talked to captains about safety before they work during Songkarn festival in the following titles: • Work & Rest Hour • Spill (Ullage) • Driving • Risk Tolerance

12 April 2013 Safety Talk

26 April 2013 safety talk

The Best Drivers!

Mr. Kwok Chiu Man is the Best Driver for 2012 from Linfox. He shares his tips for his success for the past 8 years to his colleagues as follow: •do the job diligently every day •turn every safety steps/precaution into /became a practice •after familiar with procedures/step/job environment, looking for improvement via UDCR process.

Mr. Arnon Kunpai is the Best Driver for 2012 from SC Carrier. He would like to share about how to succeed as follow: •Always fits to work by checking our body, mind, truck, and PPE. •Talk about safety with captains in all area such as hazard, risk points, the station etc.

Mr. Khoo You Nam is the Best Driver for 2012 from Wattwah.

He is diligent and meticulous. He give recognition for ‘clean & tidy truck cabin’ in a competition for year 2012.He actively report hazards and NLI for sharing with other drivers. He has good working attitude for other drivers to follow.His main messages to other drivers : 1) Always learn from your mistakes and the mistakes of others 2) Always focus on the job and do not get distracted.


Safety in a Flash Why? Hauler driver had probably failed to apply the following Smith Keys:

• Key #1 (Aim High at Steering) – Expand

at least 15 sec eye lead time and adjust speed according to road conditions

• Key #2 (Get the Big Picture) – Maintain

360 circle of awareness by scanning at least one mirror every 5-8 seconds

• Key #5 (Make Sure They See You) – BeA minor DVA at highway toll area

A third party hauler tuck was exiting toll after paying. According to GPS, it started to accelerate to 33km/h on the left lane. The road has no ground markers with concrete barricades placed such that the road was narrowed from right side. Driver spotted another third party truck approaching with high speed from right side and attempting to overtake. Hauler driver reacted by reducing speed but could not avoid a contact. This DVA had caused side mirror damage in hauler tractor and a scratch on the left rear trailer of the 3rd party truck. Luckily there was no spill/injury.

side reducing speed, driver could have sounded the horn and turn on signal light What should you do as professional driver?

• World Class Operations – Apply your defensive driving skills all the time

• Actively Caring - Discuss the application

of defensive driving with other drivers/trainers/supervisors particularly during safety meeting/toolbox

Consequences of distraction & not following procedure

April 5, 2013 - A contractor driver, with 2 months experience, had dropped ~2.8KL of diesel into G91 tank in service station. The crossover was discovered when the station high level alarm was triggered. Driver responded by stopping all flows and report to station and supervisor. Luckily there was no spill and no customer was affected.



• Driver used 2 hoses in this unloading. When he completed unloading G91, he changed hose at truck side but failed to change hose at fill point

• Driver did not refer to SDC when changing hose and allowed cross-hoses • Driver failed to perform multiple point touch and tell • Driver was possibly rushing and distracted due to 8 month pregnancy of his wife What should you do as professional driver?

• World Class Operations - Follow agreed procedures all the time. During unloading, always refer to SDC when connecting hoses and conduct “MPTT” before discharge

• Actively Caring – Discuss any issue which have the potential to cause distraction / not fit for duty with your supervisor


• Product receiver from station was new and not properly trained

• Product receiver wrongly read delivery

ticket and instructed driver to unload UGP into tank#1 (G95)

• Driver failed to say “no” despite knowing possible error by receiver

• Driver was rushing to finish job Consequences of failing to say “No”

A pril 27, 2013 - A contractor driver, with 12 yrs experience, dropped 4000L of UGP into customer’s G95 tank resulting into a total contamination of 6,706 liters. The crossover was detected by another station staff during reconciliation. Incident was immediately reported. No customer was affected.

What should you do as professional driver?

• World Class Operations-Follow unload-

ing procedure, use SDC (plan and fill out by yourself) and perform MPTT for each connection Say “no” and “Stop work” if delivery condition is unsafe (e.g. no product tag, conflicting instruction from customer etc)

• Actively Caring-Discuss any issue which have the potential to cause distraction / not fit for duty with your supervisor Actively report UDCR and nearmiss on potential crossover


NEWS New Uniform by EM Costume Appearance

• A Collar and long sleeves are 100% Cotton with the hidden buttons.

• There are two color strips .The upper is pink (GTE’s color) and the lower is blue-black.

• The left pocket with GTE logo and the right with ‘Actively Caring’ logo.

Wear every friday in the work time. Life Style! ESSO LLK

2013 Focus Areas •Taking Safety Personally •Active Caring / Care Management penetration •Lower Risk Tolerance Culture •Demonstrate visible leadership in the field (e.g. positive intervention) •Quality SBO/SBOQR by both EM and Hauler Management •Maintaining World Class Operations •Strictly follow established procedures •Personal Injury: SBO/SBOQR •DVA: LSM, Smith System •Crossover/Spill: SDC, Multiple point tell &touch •STOP and REPORT immediately •Effective Change Management •New Drivers / New Supervisors •Experience Drivers working at new location •Change in SS layout (Site Card)


Sample Answers. We have observed the dangerous possible six points.

1.The white truck at service stations. • Use the 3rd and 5th keys to watch the movement of the vehicle and ready to use the horn. 2.The Exxon price tag in the right. • Use the 4th key to have space while you turn to avoid a collision with the pole. 3. The vehicle in the station. • Use the 3rd and 5th keys to watch the movement of the vehicle and ready to use the horn. 4.The right edge of the road at the entrance. • Use the 4th key to have space while you turn to avoid driving into the footpath. 5.The walking people in the area. • Use the 2nd key to sweep that’s moving around. 6.Vehicles are entering in the station. • Use the 2nd and 3rd keys to sweep the vehicles that may cause a collision. - Why captains should be looking into the station before. • To early observe any harm that may occur . And to look for a safe way to go to the point of unloading. - What are the effects if you do not look before entering the station? • May occur a collision that can avoid easily. - Why do people have to be careful at the gas pump? Upon entering the station? • After the customers’ filling the tank is finish.They may reverse from the station and can not see the upcoming truck. - What are the effects if they do not solve former parking cars? Not good for customer relations and may have to move the truck when the cars want to out.


Operational Excellance