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At Excite IT, ‘best practice’ services means practical, cost-effective, reliable and tailored services that meet your specific requirements.
Our team’s expertise allows us to apply best practice techniques to create the most effective IT outcomes. The results: improved operational efﬁciency, streamlined processes, and reduced costs.
Excite IT assists its clients in developing practical IT strategies and governance frameworks to support business operations. Our consulting services help businesses use technology to achieve their performance goals and leverage their competitive advantage.
We develop IT strategies that align with other organisational functions, identify clear actions, produce practical results, and create real value. We consider an organisation’s mission, objectives and situation analysis; identify gaps, weaknesses and opportunities; and provide tailored recommendations.
Our team develops and oversees clear project plans with quantified objectives, controls and regular reviews to satisfy business requirements and provide quality assurance.
Our capabilities include infrastructure design and planning, technical services, deployment, and operations. We address areas including networks, desktop management, database administration and support, infrastructure security management, server and storage system management and administration, telephone system infrastructure, and video communication.
SERVICE MANAGEMENT We are committed to providing fast support solutions so that when something does ‘go wrong’ we swiftly resolve any issues and have you up-and-running in the shortest possible timeframe. Our support services include managed support, software support, warranty and maintenance management, and system administration and technical support.
ASSET MANAGEMENT IT comprises a signiﬁcant component of an organisation’s asset base. Strategic asset management not only protects the investment in IT systems, it also delivers cost-savings, maximises facility use and can future-proof a business in terms of its infrastructure investment. Our services include consulting on the best setup, execution, and ongoing maintenance.
Reliable data storage systems, from knowledge management systems through to server and storage systems, supported by the right levels of security and redundancy, are crucial to protecting intellectual property and ensuring the smooth running of day-to-day operations. Our services include management of backup and restore systems, coordination of onsite and offsite backup storage, disaster recovery and business continuity protection systems, end-to-end data restoration, and storage consolidation.
REMOTE AND BRANCH OFFICE SOLUTIONS If your business operates over several sites, whether across a number of Australian states and territories or including international ofﬁces, you need a seamless IT system to support a multi-dimensional work environment. This may include the ability for your team to have virtual access to your system from anywhere in the world. Our team has successfully created and deployed remote IT systems for organisations of all sizes. We can integrate our remote IT services with any of our other strategy and/or system services to provide your business with an all encompassing IT solution.
HOW WE DELIVER RESULTS S C OPE
D ES I G N
D E V E LOP
D E PLOY
Review brief, interview company representatives, determine requirements, provide project management plan.
Create tailored solution to address requirements provided in original brief, incorporate future capacity.
Build system or solution, detail accompanying management plans, procedures and protocols.
Launch new system or commence incorporation into existing system.
TEST & TR AI N
M ONI TOR & M AI NTAI N
Run quality assurance process, train relevant personnel, make adjustments if required.
Oversee transition, assess initial performance in line with objectives, establish maintenance and continuous improvement process.
Our team provides end-to-end project management, easing the input required at your end while you retain ultimate control of the process and objectives. Our team can integrate our managed services with our professional services to provide the best fit for your business.
PHONE 1300 147 369 • EMAIL email@example.com OFFICE Level 32, 101 Miller St, North Sydney 2060, Australia • WEB exciteit.com.au
GOVERNANCE With your team we improve the effectiveness of governance mechanisms and ensure that IT considerations are fully integrated into business planning. This includes developing cohesive policies and processes that ensure maximum business value and minimum risk as well as addressing personnel and infrastructure controls.
IT PORTFOLIO MANAGEMENT We prioritise IT investments by balancing resource demands with budget constraints, delivering on planned initiatives and projects, and addressing ongoing IT requirements.
CHANGE MANAGEMENT We deliver sustainable change programs that ensure continuity of operation and streamlined integration with a focus on measurable benefits and bottom line improvements.
DISASTER RECOVERY & BUSINESS CONTINUITY PLANNING By developing and implementing effective plans we enable appropriate recovery from disasters and/or unexpected disruptions and timely resumption of business operations. Our rigorous process includes a risk and vulnerability assessment, development and deployment of the business continuity plan, testing and handover, and ongoing support where necessary.
HOW WE DELIVER RESULTS R E V IE W & ASSESS Ascertain the effectiveness of the IT environment with respect to business requirements and industry best practice.
P L AN
Develop a strategy roadmap to deliver increased IT efficiency and drive value.
Build on what is already in place and optimise your IT operations and investments.
Implement the plan with appropriate governance and best practice.
Our team can integrate our professional services with our managed services to provide the best fit for your business.
PHONE 1300 147 369 • EMAIL firstname.lastname@example.org
W W W. E X C I T E I T. C O M . A U
Excite IT is equipped to offer the full spectrum of IT services across all industry sectors, specialising in companies with 50 to 5,000 employees.
K E E P I N G YO U R B U S I N E S S C O N N EC T E D
OFFICE Level 32, 101 Miller St, North Sydney 2060, Australia • WEB exciteit.com.au
EXCITE IT Company Brochure EXCITE IT 2010
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