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Agenda Emphasizing Industry Innovation Draws 400 to TRSA Event LAS VEGAS, Nev. (October 7, 2010) —Attracted by an extensive program led by business and industry leaders, nearly 400 professionals gathered last week for TRSA’s Healthcare and Tech/Plant Conferences at Caesars Palace in Las Vegas. Between the 30-plus educational sessions, a sold-out exhibit area and social time, attendees had ample opportunities to learn about the latest approaches to increasing profitability by streamlining operations, containing costs and improving productivity. Operators from healthcare, uniform/industrial, linen supply and mixed companies took advantage of the interactive program to learn from and network with industry colleagues. “The back-to-back conferences and intimate exhibit delivered a high-value educational experience to members of every size, from large national companies to single plant operators. Many attendees commented that they received a substantial return on their investment in travel and time away from their offices,” said TRSA President Joseph Ricci. The event reflected TRSA’s wealth of resources as the industry’s umbrella organization, drawing on the expertise and participation of executives, plant-based management, operations, engineering, safety and other professions. “The range of participation reflects TRSA’s membership and demonstrates our commitment to building value through advocacy, education, research, benchmarking and information-sharing regardless of market or size,” said Ricci. “TRSA provides the kind of in-depth content that encourages members to share experience and consult with experts face-to-face.” TRSA Committees developed the conference program, led by Education Committee Chair Paula Hollis, Admiral Linen & Uniform Service, Houston; and Healthcare Committee Chair Carey Scurria, United Hospital Services, Indianapolis. They crafted an agenda that appealed to all management disciplines throughout each industry market. Experts from textile service companies and suppliers covered a wide range of issues including customer service, infection control, loss prevention, steamless laundries, disaster preparedness, reusable vs. disposable research, productivity/profitability benchmarking, software innovations, machinery systems and alternative fuels, as well as the federal regulatory and legislative environment. In addition, participants had the opportunity to tour local, large high-tech plants, including the new Brady Linen hospitality facility and the “Nulin” healthcare laundry owned and operated by Mission Industries. During two evening receptions and scheduled breaks between daytime sessions, textile service operators took advantage of an exhibit area featuring tabletop displays by 50 Associate members representing companies from all facets of the textile services business from machinery to software, textiles, chemicals, plant construction, uniforms, mats, mops and more.
Agenda Emphasizing Industry Innovation Draws 400 to TRSA Event October 7, 2010 / Page 2
Highlighting the Healthcare agenda were two speakers from outside the industry: •
United States Congressman Zack Space (D-Ohio), in a recorded interview specifically for the TRSA Conference, informed attendees that “no one really knows the true effect” of the recent healthcare reform and opined that the legislation hasn’t done enough to reduce healthcare expenses. Rep. Space further indicated that the lack of emphasis on cost-cutting in tandem with Obamacare is likely to continue, as “it’s extraordinarily unlikely” that Congress will repeal the legislation over the next few years.
Customer service - Charles Marshall, humorist and motivational speaker, reminded operators of the importance of customer service and exceeding expectations, a subject also covered by an industry panel that suggested tactics such as placing textile service employees to work full-time in hospitals and educating laundry staff on medical trends.
While the Las Vegas event emphasized healthcare laundry, Ricci noted that TRSA is committed to all segments of the industry. “TRSA is striving to develop events that offer all member companies, regardless of their products and customer markets, an opportunity to learn about and see the latest developments to improve their business operations,” he said. At the same time, TRSA is working to consolidate events to maximize resources. Ricci added, “This past year we had too many events too close together; moving forward we want to limit ourselves to three or four large national events and leverage technology to deliver education and training.” The 98th Annual TRSA Convention is just days away, set for October 17-19 at Torrey Pines Lodge in La Jolla, CA. Now creating its 2011 calendar, TRSA anticipates conducting 12 monthly webinars, quarterly government affairs teleconferences and five or more regional events as well as a March Hill Day & Leadership Conference, June Clean Show and a fall Conference. About the Textile Rental Services Association of America The Textile Rental Services Association of America (TRSA) represents a $15-billion commercial laundry industry segment that employs nearly 200,000 people at more than 1,500 facilities nationwide, including every major business and industrial region, Congressional district and city in the country. TRSA members serve millions of people every day by laundering reusable linens, uniforms, towels, walk-off mats and other products for all industries, especially the healthcare, hospitality and industrial/manufacturing sectors. Our services minimize environmental impact on air, water and solid waste disposal while reducing costs for our customers. TRSA advocates for balanced regulation and facilitates information-sharing and education to assist members in increasing sales, streamlining production, increasing productivity and improving the safety of their people and the environment.