Kevin Wright 1402 N. Valley Pkwy. #1908 Lewisville, TX. 75077
Dedicated customer service manager with 5+ years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements for front end management.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise Customer Service Management Complaint Handling & Resolution Retail Operations Management
Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement
Teambuilding & Training Quality Control
Professional Experience Wal-Mart — Lewisville, TX.
10/06 to Present
Support Manager, 7/12 to present Promoted to Support Manager to assist Assistant Managers, Co-Managers, and the Store Managers. I now supervise every associate in the store (50+associates). I work with other managers and associates to improve the stores sales and raise customer satisfaction. I help my stores’ productivity by coaching associates for improvement. I give associates yearly evaluations and I determine their pay raise. Customer Service Manager, 08/07 to 7/12 Promoted to manager position to recruit, train and supervise 25+ cashiers, cart pushers and people greeters. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:
Received employee of the month three times within my years at the company for great customer service and management.
Elevated store’s guest-satisfaction by finding solutions to their problems causing them to be returning customers.
Trained 10+ associates, 5 of which who are in management positions. Cashier, 10/06 to 8/07
Sears — Grapevine, TX
7/09 to 1/10
Sales Associate, 7/09 to 01/10 Quickly advanced in learning how to sale products. Within one month I was able to assist customers in any department in the store. Studied and researched over 50+ products and brands to gain a better understanding on the specifications of each product. Selected Contributions:
Researched products and sales techniques, to sale the most Protection Agreements which boosted sales causing our store to have the most Protection Agreements sold in our district.
Received a sales award and recognition from higher management
Introduced training programs that enhanced employee performance and helped build a motivated workforce.
R.R. Donnely - Lewisville, TX 7/11 to 2/12 Quality Control, 7/11 to 9/11 Manager Assistant, 9/11 to 2/12 Promoted to manager’s assistant quickly from the boss of the warehouse due to being a hard, trustworthy associate. With previous skills in management, I trained veteran associates as well as new coming associates. Worked alongside with every associate (15+ associates) supervising and showing them how to work at a fast pace, while remaining accurate. My job was to set up every project, control the assembly line and check every project after it was done to ensure it was done correctly.
Education and Training DeVry University â€” Irving, TX
03/08 to present
Earned 100+ credits; concentration in Game and Simulation Programming and Multimedia Design and Devlopment Training: Completed numerous business courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, shrinkage and performance assessment.